Pep Stores reviews and complaints 1
View all 174 complaintsPep Stores - Pep paxi and pep woodstock irresponsible staff.
On the 28th of November after 9am, I visited PEP Woodstock to utilize the Paxi service for the first time. The parcel was packaged and paid for to be sent to PEP Middestad Mall. By the 9th of December the parcel had still not reached its destination. When tracked, I found it to be logged as missing.
I called Paxi customer care. After a long wait the consultant told me that she is unable to reach the Woodstock branch. I requested she contact me as soon as she does. No response.
My husband then went to PEP in person. He was told to contact Paxi directly as they are unable to assist him. He requested that they do something as it is a service offered by PEP. The store consultant disappeared for quite some time then returned to tell him the same thing - we should contact Paxi ourselves.
Sometime later on the 9th of December, I received an SMS from Paxi that my parcel has been collected from PEP Woodstock and is enroute to PEP Middestad Mall. 11 days later! Disappointed by the irresponsible and careless staff. Still hoping the parcel will reach Middestad Mall, but will most definitely not make use of this service again. To think I wanted to apply to use PEP Paxi for business.
Latest Pep Stores Reviews
incorrect Pricing. Head phones Brought a phone that's has problem with Sim cards Poor customer service Pep new redruth alberton employee stole my huawei earbudsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!