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Automax Preowned
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Automax Preowned Complaints 10

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Automax Preowned Hey there, I wanted to share my experience with Automax Preowned

Hey there, I wanted to share my experience with Automax Preowned. So, I recently reached out to them about canceling my GAP insurance and getting a refund. I sent them a letter and an email on August 10, but it's been over 3 months now and I haven't heard back from them. I even have all the certified letters and emails to prove it. It's really frustrating because I was hoping to get my refund sooner.

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Automax Preowned I bought the car 10 days ago and the salesman, ***, said it would take 2-3 biz days to get the title in the mail

I bought the car 10 days ago and the salesman, ***, said it would take 2-3 biz days to get the title in the mail. But the dealership still ain't got the title, and I don't get why they didn't have it in the first place. I've heard lots of folks complain 'bout this happenin' with Automax before. They promised I could drive the car off the lot the next week after I bought it.

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Automax Preowned I bought a car from Automax Preowned a month ago, but they still haven't paid off my trade-in

I bought a car from Automax Preowned a month ago, but they still haven't paid off my trade-in. Now I'm stuck making payments on both vehicles, and nobody can tell me where the payment for my trade-in went. I talked to the local office, but they don't have an answer. They did give me a tracking number for the payment, but it hasn't reached my other financial institution yet. I need assistance in getting my trade-in paid off so I don't have to keep making payments on a car I don't own anymore. Alternatively, they could just give me my trade-in back.

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Is Automax Preowned Legit?

Automax Preowned earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Automax Preowned to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Automax Preowned is known for their high standards and safety. If you're thinking about dealing with Automax Preowned, it's wise to check how they handle complaints.

Automax Preowned has claimed the domain name for automaxpreowned.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Automaxpreowned.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Automaxpreowned.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Automaxpreowned.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Automax Preowned has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Automax Preowned, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • The website belonging to Automax Preowned has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Automax Preowned In August, I bought a 2007 *** from Automax Preowned

In August, I bought a 2007 *** from Automax Preowned. They charged me $7000 for it. When we were sorting out the money stuff, they said I had to get GAP Insurance from *** because I didn't put any money down. They said it would cost $800+. So, I called my insurance company to check if I really needed it for a car that old and cheap. They said I didn't. I called *** to tell them, and they said they don't make it mandatory. I tried calling Automax, but they didn't call me back. So, I went to their place in person. They said sorry and made me sign a paper to get my money back for the GAP Insurance. But it's been over a month now, and *** still hasn't heard anything about the refund.

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Automax Preowned I bought a car from them, but I live in ***

I bought a car from them, but I live in ***. They said I could leave my old car there instead of driving it back to *** and then back to Mass to get the truck. They were supposed to deliver the truck to my town office for registration, but they didn't. The sales rep and manager say I'm wrong and didn't understand, but that's not true. My dad was with me and heard the same thing. The person who brought the paperwork said this has happened before and the dealership always denies it. The staff lies to customers and if you have questions, they talk in Spanish in the back. I won't do business with them again and others should know how they treat people and don't keep their word. I work in sales and I wouldn't have any customers if I treated them like this. I doubt they actually fixed the 4 new tires and paint imperfection like they promised.

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Automax Preowned On June 3, 2022, I bought a car from Automax Preowned in ***

On June 3, 2022, I bought a car from Automax Preowned in ***. There were a few small things that needed fixing before I could take the car. One of those things was the passenger side turn signal, which had to be fixed for the inspection. I went back to pick up the car on June 9, 2022, but only one of the repairs had been done. The turn signal was still broken. We made an appointment to bring the car back on June 14, 2022, to fix the turn signal and the other things that needed attention. When I brought the car back on June 14, 2022, they told me that no appointment had been scheduled. *** is about an hour and 15 minutes away from my house. My husband talked to the Service Manager, and he said to take the car to a local service station and Automax would pay me back. So, on June 23, 2022, I took the car to a local service station (they had to order some parts), got the repairs done, and sent the bills to Automax. I never got a response from them, even though I called multiple times. I want to be reimbursed for the repairs that I had to pay for, which came to a total of $336.89.

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Automax Preowned I bought a 2017 *** from Automax Preowned *** on July 21

I bought a 2017 *** from Automax Preowned *** on July 21. The salesman, ***, said they would do the *** 40k mile service for me as part of the sale. It was written on the "we owe" form from the dealership, and I gave them a printout of the 40k service requirements. On 7/31, I emailed the service manager, ***, the same list I gave to the salesman. Since I live about 6 hours away, they waited until they delivered the vehicle to me before the service manager sent an email on 8/6 saying that "automax" doesn't do that service. I received the vehicle on 8/4. If they couldn't do the service, they shouldn't have promised it to me. My local *** dealership charges $1,148.89 for the service they promised. They were purposely deceitful because I asked about the service several times and was never told there would be any issues. *** doesn't respond to my emails about the situation. I guess he thinks that since I'm 6 hours away, this problem will just go away. I have documentation if needed.

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Automax Preowned I bought a 2016 *** from Automax Preowned in January

I bought a 2016 *** from Automax Preowned in January . They offered a 90-day warranty and I also purchased the extended warranty. The dealership advertised the car as accident-free and priced it at $13,000. However, when I signed the contract, they didn't inform me that the total charge would be $21,286.24.

After reading the car fax, I discovered that there had been an accident. The sales representative assured me that the damage had been fully repaired, except for a dent that I agreed to pay for out of pocket. But just one month later, I noticed that the bumper grill had completely popped off and the bumper was loose. The paint was also chipping off due to a bad paint job. Additionally, there were 2 open recalls, the tire pressure light and coolant light were on, the engine was making a humming noise, and the struts needed to be replaced.

I informed the dealership about these issues, but they told me that they don't handle recalls or damage repairs. In the second month, they had to close due to COVID-19, so I couldn't reach them until April. When I finally did, they gave me the same response about not handling repairs. I took the car to a body shop for the necessary repairs, but the dealership only agreed to cover the cost of the struts.

In August, I requested a refund and cancellation of my contract. However, they refused and said they couldn't fix the problems with my vehicle. I am now demanding a full refund because I informed them about these issues early on during the purchase. I feel like I was misled, overcharged, and lied to about the condition of the car.

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Automax Preowned I bought a car from this dealership 25 days ago and they gave me temporary plates

I bought a car from this dealership 25 days ago and they gave me temporary plates. I traded in my old vehicle and told them I wanted new plates. They called me initially and said my registration was ready, but the DMV made a mistake and transferred my old plates instead of giving me new ones. They asked me to bring my old plates when I picked up my new registration. I told them they already had my old plates because I left them on my old vehicle. Later, they emailed me and said they found my license plates. On Tuesday, I went to the dealership and they only had one of my license plates. They couldn't explain where the other one was. They gave me my registration, but it was for my old vehicle. I pointed out the mistake and the guy said the DMV messed up again. He said if I got pulled over, my plates would be registered to my new car, not my old one. I told him I asked for new plates on my paperwork and paid $250 for registration. I don't feel comfortable with one old plate on my car and registration for the wrong vehicle. He assured me everything was fine, but I still feel uneasy. One of my plates is missing and my registration doesn't match my new car. My husband and I have tried calling, but they keep giving us the runaround. All I want is new plates and a registration that matches my new car.

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Automax Preowned I want the money for my warranty $2400

I want the money for my warranty $2400. The car was still under factory warranty when Sold none of the warranty should be kept by the business because the warranty wasn’t even into the mileage range of being activated. I paid for the top extended warranty $2400, which is really a service contract, of course it is not referred to as anything other than an extended warranty until after purchase. It’s a very misleading sales tactic. If you try to call this business in order to speak to someone about these issues they will literally hang up in your face, over and over. They will transfer you around the Business just hoping you hang up I’m assuming. It must be like a game of hot potato over there. They will transfer you to someone at another location, someone who is not who you asked to be transferred to. A lot of them end up with ***. Not sure who he is but I’ve heard his voicemail a lot. I specifically met with *** but have not heard any word about the refund of my warranty. When I brought in the paperwork I was told I needed a newer odometer reading, so I sent another one. I can’t get in touch with anyone at the warranty company to find out any information either, the dealership the warranty was purchased from. The whole thing feels deceitful, dishonest, and dirty. I asked for photocopies of the paperwork submitted and I was told no. Really, I should have photocopied them myself. I should have known at this moment something was wrong. They will probably say this is all in the fine print or something. But I’m pretty sure it doesn’t say “after you buy this, we will do our best to make sure you aren’t able to recoup any of this money either through service or through refund. We will make it nearly impossible to contact the correct employee, we will fawns you on a wild goose chase, we will hand up in your face. Anything to deter your efforts. After you sign we will exclude you from any discussions on the matter and decide what’s best for you without your consent or inclusion in the discussion. Your money is now ours, it’s a secret, go away now, while we run away laughing in your face all the way to the bank”. Shame on You!

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About Automax Preowned

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Automax Preowned, located at automaxpreowned.com, is a highly reputable and trusted dealership that offers an extensive selection of preowned vehicles. With a commitment to providing top-quality cars, exceptional customer service, and competitive prices, Automax Preowned has established itself as a leader in the automotive industry.

One of the key factors that sets Automax Preowned apart from other dealerships is their dedication to ensuring the quality and reliability of their vehicles. Each car undergoes a rigorous inspection process, conducted by their team of certified technicians, to ensure that it meets the highest standards. This meticulous attention to detail guarantees that customers can purchase with confidence, knowing that they are getting a vehicle that is in excellent condition.

In addition to their commitment to quality, Automax Preowned also offers a wide range of makes and models to suit every customer's needs and preferences. Whether you are in the market for a sleek sedan, a spacious SUV, or a powerful truck, you can find it at Automax Preowned. Their extensive inventory includes vehicles from popular brands such as Toyota, Honda, Ford, Chevrolet, and many more.

Automax Preowned understands that purchasing a vehicle is a significant investment, and they strive to make the process as seamless and stress-free as possible. Their knowledgeable and friendly sales team is always ready to assist customers in finding the perfect vehicle that fits their budget and lifestyle. They take the time to listen to their customers' needs and provide expert guidance to ensure a satisfying buying experience.

Furthermore, Automax Preowned offers flexible financing options to accommodate various financial situations. Their finance department works closely with customers to secure the best possible loan terms and rates, making owning a quality preowned vehicle more affordable and accessible.

Automax Preowned's commitment to customer satisfaction extends beyond the initial purchase. They have a dedicated service department staffed with skilled technicians who are equipped to handle all maintenance and repair needs. From routine oil changes to major repairs, customers can trust that their vehicles will receive top-notch care and attention.

With their exceptional selection, commitment to quality, outstanding customer service, and comprehensive after-sales support, Automax Preowned has earned a stellar reputation in the automotive industry. Whether you are in the market for a preowned vehicle or need reliable service for your current vehicle, Automax Preowned is the go-to destination for all your automotive needs. Visit their website at automaxpreowned.com to explore their inventory and experience the Automax Preowned difference for yourself.

Overview of Automax Preowned complaint handling

Automax Preowned reviews first appeared on Complaints Board on Aug 23, 2023. The latest review Hey there, I wanted to share my experience with Automax Preowned was posted on Sep 11, 2023. Automax Preowned has an average consumer rating of 1 stars from 10 reviews. Automax Preowned has resolved 0 complaints.
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  1. Automax Preowned Contacts

  2. Automax Preowned phone numbers
    +1 (800) 288-6629
    +1 (800) 288-6629
    Click up if you have successfully reached Automax Preowned by calling +1 (800) 288-6629 phone number 0 0 users reported that they have successfully reached Automax Preowned by calling +1 (800) 288-6629 phone number Click down if you have unsuccessfully reached Automax Preowned by calling +1 (800) 288-6629 phone number 0 0 users reported that they have UNsuccessfully reached Automax Preowned by calling +1 (800) 288-6629 phone number
  3. Automax Preowned address
    1199 Worcester Rd, Framingham, Massachusetts, 01701-5214, United States
  4. Automax Preowned social media
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Automax Preowned Category
Automax Preowned is ranked 22 among 30 companies in the Used Vehicles category

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