The Used Car Factory’s earns a 1.4-star rating from 9 reviews, showing that the majority of customers are dissatisfied with their purchases.
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Dishonest, they sold me a car that blew the engine on the same day
Dishonest, they sold me a car that blew the engine on the same day.
Very shady company, dishonest, needs to be investigated for fraud
Very shady company, dishonest, needs to be investigated for fraud. Someone needs to put this company out of business.
Review:
This place is a total scam! They're so shady and dishonest, it's unbelievable. I really think someone should look into their business practices because I'm pretty sure they're committing fraud. Seriously, we need to shut them down ASAP.
Vehicls look good, drive good
Vehicls look good, drive good. Very honest people. What I've heard is people say they're dishonest about a bad motor, but then they're posting about the engine that blew in 10 miles, saying it's a good running motor.
Within 10 days of buyin' a used car from The Used Car Factory on Redwood Road, the car just up and died in the middle of nowhere
Within 10 days of buyin' a used car from The Used Car Factory on Redwood Road, the car just up and died in the middle of nowhere. Now we gotta deal with the dang tow and fixin' costs, and we ain't got no money for that. We reckon y'all should think twice 'fore buyin' a used car from 'em. It's better to go to a dealership that offers a warranty, ya know?
I shoulda read these reviews more before I went there, but I ended up gettin' a 2011 Subaru WRX from Andres at The Used Car Factory
I shoulda read these reviews more before I went there, but I ended up gettin' a 2011 Subaru WRX from Andres at The Used Car Factory. He was nice and helpful, and the whole process was pretty smooth. But then things started goin' downhill. Right after I drove the car off the lot, the check engine light came on for P0171- Bank 1 too lean. I told 'em about it, and they just reset the code like they always do for test drives. Real helpful, right? I looked up the code and tried cleanin' my MAF sensor like some folks said, but it didn't work for me. So I took it to my mechanic, and they said it was a bad o2 sensor. Cost me 400 bucks to fix it so I could pass emissions and register the car.
But that ain't the end of the story. Just 18 days later, my engine gives out and starts knockin' like crazy. Good thing I got that warranty, right? Well, turns out I was dead wrong. When I bought the warranty, they conveniently forgot to mention that there's a $100 surcharge for first day coverage on top of the $1500 for the warranty itself. So if you don't pay that extra hundred bucks and somethin' goes wrong within the first 45 days and 1200 miles, tough luck, it ain't covered. Ain't that a kick in the teeth? They offered to do the repairs at a discounted rate, but why would I trust 'em to fix a car when all they sell is junk?
I kept tellin' 'em 'bout all the problems I was havin', and all they did was say sorry. Big whoop. Based on my own experience and all the other horror stories I've read, I wouldn't recommend buyin' a car from these guys. They sell busted cars and pretend like they don't know, but they make sure they ain't liable for any of the mess they cause. Stay away, folks.
The Used Car Factory Complaints 4
I bought a 2005 Chevrolet Corvette from The Used Car Factory in March 2022
I bought a 2005 Chevrolet Corvette from The Used Car Factory in March 2022. The sales person promised to fix the rear differential issues and tune the car. However, I've been calling them repeatedly and haven't received any response. Since purchasing the car, I've only driven it for 150 miles and encountered additional problems. I had to dismantle the engine and discovered five holes in the pistons and a blown head gasket.
I bought a car from The Used Car Factory on 2/14/22
I bought a car from The Used Car Factory on 2/14/22. As soon as I drove the car off the lot, the check engine light came on. I checked the codes and it indicated an issue with the EGR sensor. I decided to take the car back to the dealership to get it fixed. However, instead of fixing the sensor, they went ahead and pulled out the entire motor without asking for my permission. To make matters worse, they wanted to charge me for pulling out the motor. Now, I have a car sitting in my garage with the motor placed on a tire next to it.
Another issue I had with them is that they didn't allow me to test drive the car before purchasing it. They claimed it was their policy, but it seems suspicious to me. It's almost as if they knew exactly how long the car would run before the check engine light would come on.
I really want The Used Car Factory to take back this car and cancel the contract with the credit union. There are numerous negative reviews about this company with similar problems. They are incredibly dishonest.
I bought a car from the Used Car Factory on February 4, 2022
I bought a car from the Used Car Factory on February 4, 2022. They told me the car needed body work and paint, but I was fine with that. They assured me it had a clean title and everything else was in good condition. However, just 20 days after becoming the owner and driving less than 1000 miles, the engine broke down. I had to pay to have it towed back to the dealership, and then they made me pay for the repairs, even though they had promised to help with any car issues before I bought it. Many other people have experienced similar problems with this dealership, such as loose bolts on their cars. Despite their promises, they still haven't returned my deposit, even though they claim they sent it back. It's been 3 months now, and I've come to accept that I probably won't see it again. The car now runs terribly and emits smoke from the hood. I'm just exhausted from dealing with all these issues that they said the car didn't have.
Is The Used Car Factory Legit?
The Used Car Factory earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The Used Car Factory has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Utahusedcarfactory.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Utahusedcarfactory.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Utahusedcarfactory.com you are considering visiting, which is associated with The Used Car Factory, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Utahusedcarfactory.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The utahusedcarfactory.com may offer a niche product or service that is only of interest to a smaller audience.
- The Used Car Factory protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I'm so frustrated, it's unbelievable
I'm so frustrated, it's unbelievable. This car dealership has been lying and confusing us for 2.5 months. And they're just so clueless about it; they can't even keep their story straight. We bought a car in mid-December. It took two whole weeks to actually pick it up, and they were incredibly dismissive and dishonest with us. When we finally got to pick it up, they hadn't done the *** check, so we had to go back a month later (after we called to ask about our plates) to have them do it again. But that wasn't enough, apparently they still didn't do the *** check, so two weeks later, after I had to call again to check on the plates, I had to take it back for another *** check. They then said they had to keep it because the emissions test expired and they had to check a check engine light... I was stuck up there and had to take a $70 Lyft to get home. What they said would take 1-2 days has now taken almost two weeks. They kept saying they would deliver it to my house, but they haven't/won't now and keep delaying more and more. This has been the absolute worst experience I've ever had with any company. I've wasted so many hours of my precious time trying to talk to them and driving back and forth repeatedly (they're 30 miles away). Despite everything, they just don't care. I've had to bug them just to get to where we are now, and now I have to go back up there to get the car because they won't deliver it like they promised. My time is just as important as theirs. They don't mind wasting my time endlessly, and they won't do what they say and deliver the car.
About The Used Car Factory
One of the key factors that sets The Used Car Factory apart from other dealerships is their dedication to providing a transparent and hassle-free car buying experience. They understand that purchasing a used car can be a significant investment, and they strive to make the process as smooth and straightforward as possible. By eliminating the use of terms like "appears," they instill confidence in their customers, ensuring that they are making an informed decision.
The Used Car Factory takes pride in their extensive inventory, which consists of a diverse range of makes and models. Whether you are in search of a compact sedan, a spacious SUV, or a powerful truck, they have a vehicle to suit your needs and preferences. Each car undergoes a thorough inspection and rigorous testing to ensure its mechanical reliability and overall condition.
Furthermore, The Used Car Factory understands the importance of providing competitive pricing. They strive to offer their vehicles at fair and affordable prices, ensuring that customers receive excellent value for their money. Additionally, they provide detailed vehicle history reports, allowing buyers to have a comprehensive understanding of the car's background and any previous incidents.
Customer satisfaction is at the forefront of The Used Car Factory's business philosophy. Their knowledgeable and friendly sales team is dedicated to assisting customers throughout the entire buying process. They are readily available to answer any questions, provide guidance, and help customers find the perfect vehicle that meets their specific requirements.
In addition to their exceptional customer service, The Used Car Factory also offers various financing options to accommodate different budgets and credit situations. They work with reputable lenders to secure competitive rates and flexible payment plans, making it easier for customers to drive away in their dream car.
Overall, The Used Car Factory is a trusted dealership in Utah that offers a wide selection of high-quality used cars. With their commitment to transparency, competitive pricing, and exceptional customer service, they provide a confident and reliable car buying experience. Whether you are a first-time buyer or an experienced car enthusiast, The Used Car Factory is the ideal destination to find your next pre-owned vehicle.
Overview of The Used Car Factory complaint handling
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The Used Car Factory Contacts
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The Used Car Factory phone numbers+1 (801) 664-5072+1 (801) 664-5072Click up if you have successfully reached The Used Car Factory by calling +1 (801) 664-5072 phone number 0 0 users reported that they have successfully reached The Used Car Factory by calling +1 (801) 664-5072 phone number Click down if you have unsuccessfully reached The Used Car Factory by calling +1 (801) 664-5072 phone number 0 0 users reported that they have UNsuccessfully reached The Used Car Factory by calling +1 (801) 664-5072 phone number
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The Used Car Factory address8261 S Redwood Rd, West Jordan, Utah, 84088-9434, United States
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The Used Car Factory social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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