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Carrabba's Italian Grill
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4.0 5 Reviews 91 Complaints
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Carrabba's Italian Grill Complaints 91

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K
2:02 am EDT

Carrabba's Italian Grill Customer lost then stolen purse by employee

My husband and I dined at N Charleston SC
Location. Left my purse there.
Went back within 24 hrs .Manager stated he found it and put it behind podium he stated "it was there but now it's gone" he was going to just dismiss me. Waitress told us a customer Turned it in? I'm holding Carrabbas responsible as they had possession of my missing purse.

Desired outcome: Restitution and resolution

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R
6:43 pm EDT

Carrabba's Italian Grill Dining experience

I always enjoy Carrabba's outstanding food. This evening I had a very poor dining experience at your Carrabba's located at 15 Van Camprn Blvd in Wilmington, NC. The waitress Candice S was extremely inattentive, brought the wrong soup, had a poor knowledge of the workings of the menu. When I notified the Manager of my experience he apologized but did nothing that would have eased our despair with our experience. Having always enjoyed Carrabba's this trip was extremely disappointing and I will rethink using Carrabba's in the future when dining.
Reverand Archer Wilkins
[protected]@nc.rr.com

Desired outcome: I would like to be contacted via the above email

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P
8:18 am EDT
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My wife and I dined at the Carrabas in St Augustine last Friday and we were disappointed and surprised at the filthy conditions of the floor and bathrooms. The floor was covered in dirt, paper and food. We asked the receptionist to notify the manger of the conditions. There was a brush and dust pan standing against the front desk but the two carraba...

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J
5:26 am EDT
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Carrabba's Italian Grill Improperly cook steak

Both of us ordered the steak with marsala sauce. Asked for medium. Got raw.
Except for that everything else was very good. I was very hungry when I arrived there so I tried to consume the raw steak by cutting it into small pieces. My wife's steak was on the raw side too. I got through half of the steak when my jaws got sore so I decided to bring it home and finish cooking it. I showed to our server Benjamin who agreed it was raw. The manager said their medium was red on the inside. Benjamin was sympathetic saying that they had problem with the new grill girl, and they were having trouble staffing the place. The manager offered to cook it after it was in a box but I declined. I told the waiter I would never order another steak there, but i decided never to go back for anything. I told the waiter it wasn't his fault and left him a 15% tip.

We used to go there all the time before the pandemic. The place has certainly gone down hill.

6/12/21 19:38, time & date of our experience.

Desired outcome: The manager blew me off. You need to address her attitude.

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S
3:02 pm EDT
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Carrabba's italian grill — service & food/drinks Never again!! Went there for dinner saturday evening at 8pm, before graduation was completed. Had to wait for a table, yet many were empty. Grabbed a drink at the bar while waiting. Bottle beer $5.50. House margarita $6, but was charged $7. Ask for a shot of grand marnier to top margarita. Charge $12.25!!!...

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D
9:35 pm EDT
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Carrabba's Italian Grill Service & food/drinks

NEVER AGAIN!
Went there for dinner Saturday evening at 8pm, before graduation was completed. Had to wait for a table, yet many were empty. Grabbed a drink at the bar while waiting. Bottle beer $5.50. House margarita $6, but was charged $7. Ask for a shot of Grand Marnier to top margarita. Charge $12.25! Total for one drink each while waiting on table = $26.61 + cash tip! First sign things were not going to be good!
Finally seated after 15 mins, okay. Took another 15 minutes for the server to acknowledge us. Gave him our drink order (water - after the bar tab, could not afford a 2nd!)), 10 minutes later we had water, half basket bread with dripping oil. Single plates came out wet from water. Server explained they were short on bread and could not bring extra. Okay, understand that.
Placed order for appetizer, "NEW" Bread & Dipping Sauce Trio. Ordered entrees at the same time. Dipping sauce came 15 mins later with NO Bread! Explained shortage of bread, so we have Sauce Trio & nothing to dip in it with.
I Had to ask for napkins & silverware. Finally, I went to the bar for that. When the server did bring some out, it was two folded napkins with six pieces of wet silverware placed on top of it.
Complained of sauce with no bread, he said would have it removed from the ticket. Just as well as the Sauce Trio have NO FLAVOR AT ALL!
Entrees came out a few mins later ... Tuscan Sirloin, no grill baste, olive oil or herbs. No flavor. Parmesan Fries, NO FLAVOR! plus the only steak was Worcestershire, unreal! Lasagne (Lasagna) had NO FLAVOR! Near NO meat, none of the FOUR cheeses or meat sauce! Hint of Ricotta on top.
Salads that came with meals had NO FLAVOR either! Did not eat them nor the other entrees...
The Ticket came out, still had charge for the NEW item of Bread & Three Cheese Trio. He went back to get the ticket corrected.
Every time we needed something, I had to stop the server to ask for it.
Upon leaving I ask for a manager or comment card I could send to the manager. Young lady offered a sticky note... Or she would try to find an email address for the manager. I told her this was by far the worst meal we have ever had, ever! We are Seniors, travel and eat out often... And have NEVER had such a horrible meal, service and/or expensive drinks (Grand Marnier shot)!
After passing this location in Pensacola for 3+ years and always wanting to eat there, it will NEVER HAPPEN AGAIN!

Date of visit: June 5, 2021

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C
11:34 pm EDT
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They cursed out loud several times. They shouted several times about how they were mad about having to cook late. The bar was closed. And the manager did not contain them.. She just allowed them to shout profanity. We sat near the front door and heard every word they discussed behind the grill/kitchen area. Something needs to be done. We are scared that they will harm our food.

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R
11:40 am EDT

Carrabba's Italian Grill Overwhelmed dinner service

Dinner for 8 on Sunday evening, May 23, 2021 at Carrabba's on Kirkman Road & Vineland, Orlando, Florida. This was a birthday celebration and service began in an acceptable manner. Although the restaurant appeared to be understaffed, dinner guests began to increase which caused the service to DECREASE. After dinner was served (food was fine) service literally stopped.
We waited in vain to place dessert orders. A check was quickly dropped at the table and we paid since we were tired of waiting. We should not have left a good tip because it really was undeserving. A very bad end to a birthday dinner. I saw the manager on my way our and gave him a thumbs down signal.

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G
1:44 pm EDT
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Hello my family and I ate Carrabba' s Italian Grill on Mothers Day 5/10/21. It took 30 mins before they waiter came by to state he will be back and it took another 10 mins we were someone what ok with that given that it was busy. The real compliant is that 4 out of 5 of our meals were cold when served and the wait was so long I thought we were forgotten...

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R
8:22 pm EDT

Carrabba's Italian Grill The service

I do realize that today is a holiday but you shouldn't be treated poorly because you're busy. My husband and I had an order placed online after we tried several times to contact the store and no one answered. My husband decided after he sent the order through that he wanted to order dessert so he called the restaurant until they answered to add a piece of tiramisu to our existing order and was told that they were too busy to get us a piece of cake that is already made just needs to be cut! I find this totally unacceptable! When we got home and looked through my order the bread and oil were also missing so I guess they were too busy to throw that in there too! I am a very unhappy customer with a service that was provided at the takeout at the Palm Harbor Florida location!

Desired outcome: An apology and for them to recognize that that is not how you treat customers

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D
12:22 pm EST
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On [protected], my family and I went to the Carrabbas on 4503 Riverview Pkwy, Birmingham, AL. We arrived at 4:30 pm, put our name in and told the wait was 1 1/2 hour. We checked back in at 6:10 pm and was told probably another 30 minutes, possibly more. At 7:10 pm, we went back to check and the line was backed out the door. We left and went to another...

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J
10:25 am EST
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I ordered a chicken Bryan, pollo rosa Maria both with penne pomodoro, 2 kids ravioli with 2 sides of broccoli, a diet coke and sweet tea through curbside on 2/13. Undercooked chicken, mushy pasta w/ almost no sauce, missing a kids ravioli and broccoli which was mush, hard bread. Particles floating in tea. I was very disappointed with this meal. We used to...

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M
6:05 pm EST
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Hello my name is Mark myself and my wife regularly go to Smithtown Carrabbas, we have not gone out to dinner since march. My complaint is the amount of food served for the price I ordered a chicken with lemon sauce my order arrived I almost fell off my chair the chicken cutlets I received were no bigger than half the size of a dollar bill, the amount of...

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1:43 pm EST
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To Whom It May Concern, I would like to complan about service at one of your restaurants, store # 0398 on 12/28/2019 at 7:30pm. First I want to tell you that I ordered a house Margarita and when I was drinking it as I got towards the end of my drink I found a piece of long black hair in my drink. At that time I did not complain (because things happen) so...

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A
7:03 pm EST
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Carrabba's Italian Grill online ordering

It is impossible to place an online order (delivery/pickup) via Microsoft Edge, default browser for Micorosft Windows. Pages do not load correctly, or half load. (Either that, or it is extremly slow and no indicators that it is still loading) It has been this way for god knows how long and nobody there seems to care. I do not want to have to download another browser just to be able to order from this place.

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A
3:57 pm EST

Carrabba's Italian Grill very bad food

On my 11/7 Business Trip I stopped for Dinner at the Washington Dulles Airport Carrabba's Italian Grill. The food that I ordered was very bad. To start with the Chicken Parmesan was very Burnt tasting and the Pasta was mushy and very cold. After consuming some of the meal and waiting 10 minutes for waitstaff to return so I could send back the food I was running out of time to catch my flight so I simply asked for a different side item (Tomato and cucumber salad) which was brought out but was equally tasteless. I would like to get a voucher for a nice meal at my local Carrabba's Italian Grill which I know to serve better food.

Thank You,

Alan Hornstein
10901 Burnt Mill Road #901
Jacksonville, FL 32256
[protected]@msn.com
[protected]

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9:47 am EST
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I would like to share my experience while having my marriage anniversary dinner we are a gay couple in which we decided to celebrate our wedding anniversary alone at your establishment and what we had contoured was horrible. We were sat down on table #65 by your server name: (Estera. K) on 10/27/2019 around 6:41 pm that she checked us out That night...

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6:11 pm EST
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My wife and I dined in at carrabba's in palm harbor this past weekend and our food tasted horrible and was really chewy. We eat at your restaurant all the time and this experience was a real disappointment. I did not want to complain, but we spend alot of money at your restaurant and would like your company to make this right. We want to keep going, but it is hard paying for a bad meal. Thank you Pete

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1:15 pm EST
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I'm A Favor Delivery And I've Pick up food for a couple of my Costumers and their orders weren't correct and I've spoke to Miguel both times the first time when I went back he said he knew it was right because he put the order together the Costumer spent over a 100$ and he ask me to get him 5 breads and he told me he couldn't give that much bread didn't...

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7:18 pm EST
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I purchased two grilled chicken salads and picked them up curbside. When I got home I realized they had given me what appeared to be two small salads with a little chicken in two other containers. I called Carrabba's and spoke the manager (I believe Brittany) who told me she had packed the bag and that is the correct amount of salad. I told her we have...

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About Carrabba's Italian Grill

Screenshot Carrabba's Italian Grill
Carrabba's Italian Grill is a chain of Italian-American cuisine casual dining restaurants primarily located in the United States. The restaurant offers a menu that includes a variety of items such as appetizers, soups, salads, pasta dishes, seafood, grilled meats, and traditional Italian entrees. Carrabba's is known for its wood-fired pizzas and signature pasta meals. Additionally, the restaurant provides a selection of desserts, coffees, and wine to complement their meals.

Catering services are also available for those looking to serve Carrabba's dishes at private events and gatherings. The company emphasizes the use of fresh ingredients and traditional recipes in their food preparation. Carrabba's Italian Grill also offers a customer loyalty program known as Dine Rewards, which provides regular patrons with discounts and special offers.

For those preferring to dine at home, Carrabba's provides carry-out and delivery options, with some locations offering online ordering through their website. The restaurant's atmosphere is designed to be warm and inviting, aiming to create a dining experience that feels akin to eating at a family member's home.

Carrabba's Italian Grill operates numerous locations across the United States, making it a readily accessible option for those seeking Italian-American cuisine in a casual dining setting.
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Overview of Carrabba's Italian Grill complaint handling

Carrabba's Italian Grill reviews first appeared on Complaints Board on Jun 23, 2009. The latest review Manager not washing his hands after using the bathroom. was posted on Mar 26, 2024. The latest complaint left sunglasses on table was resolved on Nov 27, 2018. Carrabba's Italian Grill has an average consumer rating of 1 stars from 348 reviews. Carrabba's Italian Grill has resolved 8 complaints.
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  1. Carrabba's Italian Grill Contacts

  2. Carrabba's Italian Grill phone numbers
    +1 (813) 282-1225
    +1 (813) 282-1225
    Click up if you have successfully reached Carrabba's Italian Grill by calling +1 (813) 282-1225 phone number 1 1 users reported that they have successfully reached Carrabba's Italian Grill by calling +1 (813) 282-1225 phone number Click down if you have unsuccessfully reached Carrabba's Italian Grill by calling +1 (813) 282-1225 phone number 0 0 users reported that they have UNsuccessfully reached Carrabba's Italian Grill by calling +1 (813) 282-1225 phone number
  3. Carrabba's Italian Grill emails
  4. Carrabba's Italian Grill address
    2202 N. West Shore Blvd, 5th Floor, Tampa, Florida, 33607-5747, United States
  5. Carrabba's Italian Grill social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024
Carrabba's Italian Grill Category
Carrabba's Italian Grill is ranked 9 among 35 companies in the Casual Dining category

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