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2.5 11 Reviews 126 Complaints
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LiveCareer Complaints 126

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12:08 am EDT
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Dear vjackson, Hi, i work at livecareer. I apologize if you were not able to get hold of someone when you called. The $4. 95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several month...

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S
6:31 pm EDT
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LiveCareer stay away from this terrible site

Do not use this site! I had to do a last minute resume and this site popped up when I typed in free resume maker. I spent awhile making the resume and at the end you have to pay a $5 free to be able to download it. I was in a rush so I paid the fee and downloaded the resume... And it sucked! It looks terrible and in no way usable. On top of that after a week if you don't cancel your account they will charge you a $35 fee... I immediately canceled and demanded a refund, but they only gave me back a "prorated" $27... That means I paid about $10 for an unusable and crappy resume. Stay away from this terrible site! I will dispute with my credit card company to get the rest of my money back!

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Roy Kelly
Penticton, CA
Feb 27, 2015 12:24 am EST

after purchasing a so called free resume, I have been charged38.90usd per month since last April/14

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11:25 pm EDT

LiveCareer this site is a scam, avoid at all costs

This site is a scam if they did not have a link to click to agree to the upcharge it is illegal. Call you credit card company. Scam scam scam.

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CCeciliaBB
US
Apr 23, 2016 1:32 am EDT

Every other company that I have a subscription with will send an email before charging your card: Amazon, The Honest Company, Birchbox, etc. I can't believe this business is so dirty and unprofessional to charge for a download and then sneak in a subscription fee that the consumer is just supposed to remember to subscribe! And it sounds like some people have trouble with cancelling their subscription and getting charged anyways. I asked for a refund, but if they do not send one, I am going to call my bank and see if I can get a refund there.

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dogfif fer
US
Oct 30, 2015 1:50 pm EDT

The automatically withdrawal after 14 days trial is not clearly stated on the term page. They kept going back and forth about "it is written all over the webpage and clearly stated". No, it is not. I never agree and allow them to automatically withdraw from my credit card and never agree to pay the $40.00/month. I only agree on the 14 days trial to learn about their products. If no radio button that says "You authorize us to automatically withdraw from your visa/mastercard if not cancel within 14 days", it is illegal.

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yanchou
Tempa, US
Jun 26, 2014 12:49 pm EDT

Cannot agree more. The company is horrible and I do not think it just for them to continue their business.

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yanchou
Tempa, US
Jun 26, 2014 12:48 pm EDT

I totally agree. Could we find any body to sue them together?

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Aries009
Cleveland, US
Dec 02, 2013 9:06 am EST

Highly unprofessional company. Very poor communication, ambigious terminology on Web site and, from other comments across the Web and Better Business Bureau, apparent fraudelnt activities regarding recurring charges to customer credit cards. DO NOT USE this company. Better idea: borrow a resume writing guide from the library.

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Mike Bennett
Mansfiled, US
Apr 03, 2013 10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If Live Career was a honest business, they would not have to trick you into if you dont cancel in 7 days you will automatically be enrolled into there 34.95 a month service.
If you wanted that service, they should have it available seperatly to sign up for.

ComplaintsBoard
K
8:20 pm EST

LiveCareer this was an awful experience

I needed a last minute resume for a class assignment so I googled 'resume templates' and found livecarer. It looked legit so I spent a good 30 minutes putting in my information. Nowhere does it say that you will have to pay to use the template! Then they make you create an account, and after you've done that they say that you have to pay $4.95 for a seven day trial, but somewhere in the terms and conditions there is a provision that if you don't cancel they will start to charge you $34.95 a month! Who in the h#$% changes jobs so much they need a website to hang onto their resume for frequent updating?! This is definitely a scam model. I called two days after they charged me the $34.95 to find out what was happening, told them to cancel my account and give me a refund, but they wouldn't give me the full amount and said that the refund amount was prorated because of the two days I had. I told them I would write an honestly negative review if I didn't get all of my money back and they hung up on me. We'll see if I actually get a partial refund. Either way, this was an awful experience. Stay away!

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S
4:34 pm EST
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LiveCareer they don't care about customer service

Do not use this site! I had a billing issue with them. I called and talk a man named rj. He was very rude. He keep laughing at me and hung up on me. I called back and rj was the one who answered my call again. I asked to speak to he supervisor... Once again he laughed at me. When speaking with his supervisor, the gentleman said that I was the one that ended the call. He didn't even listen to the call. Bad supervisor. Do not use this site! They don't care about customer service. They did refund my money and was asked not to use their site again. Like I said great customer service.

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Deborah Blaber
GB
Nov 18, 2015 1:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I used the service to build my CV. I know longer need my account and want to cancel. This is not easy in any shape or form. The company have taken two payments of £26.00 in the past three weeks. I do not have a lot of money as I have only just started working. I visited my bank yesterday to ask if they could assist me in stopping live career taking anymore money. They are now in the process of doing this for me.Its been a worrying experience and I have been left feeling violated.

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Reviewer55572
Aug 24, 2015 6:29 pm EDT

Check this out! Scam! Go to livecareer.com or type in any search "livecareer scam" they take your money! You can't print out your resume without giving a credit card! Then they keep making charges to it! When you contact them they don’t refund your money! They get you by avertising on gooogle as a "free"rsume site and after helping you with making a resume you must pay to be able to download or print your resume. That's right they do it often

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Marbe
US
Sep 12, 2012 6:22 am EDT

They refused to provide me with a refund of $149.95, taking MONTHS and MONTHS of charges from me without telling me, even after they said it was FREE and only a "trial"! They are thieves and they lie to their customers. I warn you STAY AWAY!

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Gribeke
US
Jan 08, 2013 12:56 pm EST

It advertises that it is free until you go thru and do a great resume and then bam! You have to pay in order to print it. And then they charge you $35 per month on your credit card until you call and cancel. STAY AWAY!

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Shilde
US
Jun 20, 2012 4:59 am EDT

I used this site before and it was an awesome way to make a resume. Though I wanted to print out a resume months later and I was going to pay the $5 fee for another week, I was charged $34.50! Seriously? For one week I paid $35. These people are snakes and liars! Do not use them! I cant not even begin to explain how furious I am. I cant stress enough how horrible and rude their customer service team is.

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Goode
US
Aug 27, 2012 7:04 am EDT

AWFUL! I canceled and continued to be charged 35.00 a month! and they now state they cannot find ANY documentation stating that I canceled. I had wanted a one time only and now having to fight them using my bank. THEY ARE rip offs and scam artist!

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Sibeter
US
Oct 03, 2012 8:05 am EDT

I used the "introductory offer for a 7 day trial to format an old resume. Once the resume was changed, I called and cancelled the subscription just like the fine print directed. 7 days after the 1st charge of 4.95 was taken out, 2 additional charges of 34.95 were automatically taken from my account. So a total of 74.85 has been taken out of my account to date so far for this account that was canceled hours after I used it. BUYER BEWARE!

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Temeda
US
Feb 23, 2012 5:33 pm EST

I hate, hate, hate, how companies do the bait and switch on people. They tell you that it will cost you only $4.95 for 7 days of use and the next thing you know your bank account is dinged for $34.95! If you would put THAT in bold print before the $4.95 sales pitch, you at LiveCareer.com would not be getting such ugly reviews.

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Pierse
US
May 06, 2012 7:47 pm EDT

I have no experience with this site, but it has forced arbitration in it's user agreement. Don't use this site!

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Bemee
US
May 20, 2012 7:34 pm EDT

Charged me even after I canceled the Acct and not at the 4.95 I paid but a higher 34.95 amt. DON'T USE THEM!

ComplaintsBoard
J
11:25 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
LiveCareer has left an official reply on this complaint.

LiveCareer not sure how they keep good rating

I thought I was purchasing the $4.95 7 day trial version of the resume template... I experienced some formatting issues but wasn't too concerned for $4.95. I also converted the template to word for ease of modification.But I was charged 34.95 in June and then 34.95 again in July, both charges included an additional $1.04 foreign transaction fee...The deception is a significant concern, since the website comes up first on the list when googled...they also have an A rating with the BBB--not sure how they keep that rating. I will discuss with my Visa rep how to block future transactions, and may have to converse with the fraud department in order negate the additional payments. From other comments on your website, it apprears that several people have experienced the identical scenario. The BBB website indicates they have received 12 complaints in the last 6 months. Most of which are Billing related.I will contact them as well.

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Madhumita R
US
Mar 16, 2024 9:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cancelled my account on 11 January 2023 and received a confirmation email and have been charged every month after that for 14 months without using any services . When I spoke with their customer care they refused to send me the billing details even though t they were able to see it clearly .

Account ID [protected]

Cancellation Number: [protected]

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Mick Jeffrey
US
Mar 06, 2024 8:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

01/03/24 £19.95 taken from bank account and I'm retired and ill.who are you from Michael Jeffery. 10 Elizabeth garlick court good station road Tunbridge Wells Kent tn12dl tel [protected] you want me to add more how the bloody hell do I do this when I don't know what it's about

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Marenis
US
Feb 10, 2024 4:44 am EST

All I need is my money back

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George Savo
CY
Nov 27, 2023 12:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I only used this app once to create my cv i paid 1,95 for the cv .And few days ago i got charge 19,95 for subscription i never agreed or remembering any payment plan and also i sent email to customer service 3 day ago No

Responce so therefore i request a Refund and cancel subscription pls respond as soon as possible

Thank you

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George Savo
CY
Nov 20, 2023 2:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I sent a message 3 days ago to cancel my subscription i sent 2 messages that day No reply and no customers service i got charged 19,95 euros with out using the app or accepting any sort of payment plan so i would request my money back now and cancel my subscription thank you

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Suraj trivedi
Bhavnagar, IN
Nov 13, 2023 6:25 am EST

At date of 02/11/2023 Thursday live carrier was debited at my credit card 399/- amount without any confirmation or notification so need to refund below amount as soon as possible at my credit card. I don't want to subscribe any subscription for further use.

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Marize Graxia
US
May 06, 2023 3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tonight 9:27pm my card has been use for 89aed plus, I'm not using anymore of this app I used the live career last last month and it was deducted thru my debit card account. Please return my money back. Thank you

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Lesedi Esther Makhale
Lichtenburg, ZA
Apr 24, 2023 12:34 pm EDT

In February 2023 I made payment for once off resume CV. Now its deducting every month

Purchase went through on my bank account on the 14th April

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Melissa1112
Lawrenceville, US
Sep 21, 2022 6:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have attempted to cancel my livecareer subscription for months by contacting customer service and I continue to be charged every month. I have requested 2 refunds as well. I am ignored and charged again.

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P.F. Garcia
US
Sep 16, 2019 1:37 am EDT

I want the refund of the charge you made to my credit card without my authorization. I want to CANCEL any type of subscription I might have with you guys and I am also expecting not to be charged again.
Thanks in advance

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About LiveCareer

Screenshot LiveCareer
LiveCareer is a leading online career platform that offers a wide range of tools and resources to help job seekers and career professionals achieve their goals. With a user-friendly interface and a wealth of information, LiveCareer provides a one-stop-shop for all your career needs.

One of the key features of LiveCareer is its resume builder, which allows users to create professional-looking resumes in minutes. The platform offers a variety of templates and designs to choose from, as well as helpful tips and suggestions to ensure that your resume stands out from the crowd.

In addition to its resume builder, LiveCareer also offers a range of other tools and resources to help job seekers succeed. These include cover letter builders, interview preparation tools, job search engines, and career advice articles.

LiveCareer is also a valuable resource for career professionals, offering a range of services to help them advance in their careers. These include career coaching, resume writing services, and job search assistance.

Overall, LiveCareer is an invaluable resource for anyone looking to advance their career. With its user-friendly interface, comprehensive tools and resources, and expert advice, LiveCareer is the ultimate career platform for job seekers and career professionals alike.

Overview of LiveCareer complaint handling

LiveCareer reviews first appeared on Complaints Board on Jan 18, 2012. The latest review Automatic subscription was posted on Apr 4, 2024. The latest complaint subscription scam was resolved on Jul 03, 2018. LiveCareer has an average consumer rating of 3 stars from 137 reviews. LiveCareer has resolved 50 complaints.
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  1. LiveCareer Contacts

  2. LiveCareer phone numbers
    1800 758 391
    1800 758 391
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    Australia
    +1 (800) 652-8430
    +1 (800) 652-8430
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    USA and Canada
    +1 (415) 839-6413
    +1 (415) 839-6413
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    Headquarters
    +44 808 189 0354
    +44 808 189 0354
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    100%
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    United Kingdom
    +64 800 005 198
    +64 800 005 198
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    New Zealand
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  3. LiveCareer emails
  4. LiveCareer address
    51 E 42nd St Rm 1610, New York, New York, 10017-5404, United States
  5. LiveCareer social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 14, 2024
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