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Logan's Roadhouse
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Logan's Roadhouse Complaints 147

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11:21 am EDT
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Logan's Roadhouse racism and mistreating customers

The restaurant managers are racists and has a lousy franchise! The employees are incompetent, horrible food service, serving cold food. When the waitresses do a bad job of serving customers, they have a nerve to get mad, when people don't tip! And the restaurant staff always justify mistreating minority customers, because they say "They don't tip!" Well, do you know why that is? BECAUSE PEOPLE GET TIRED OF RACISM, AND THEREFORE YOU SHOULDN'T GET PAID FOR IT! You *tupid *tards!

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yolanda monday
Birmingham, US
Mar 18, 2014 4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

logans is prejudice i went to the trussville alabama one last night and hey gave me a trespassing warning if i come back there again and i was going a least once a week. they hate black people with money they are very ignorant. me and my grandson didn't do anything but told them they took too long bringing our second order bring it as fast as you did the first

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Idocare
Washington DC, US
Apr 20, 2013 4:02 am EDT

Black people don't tip. If the mix of sprite and coke don't taste just right or if ANYTHING happens, they don't tip. They always have a reason. Use to be a waiter and we would fight over tables.

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12:21 pm EST
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Logan's Roadhouse service

Called to get a menu faxed as the menu online did not have prices. The man who answered the phone said to look online, I told him there were no prices. His response was to come in to find out. I asked for a manager and was disconnected. I called back and asked for a manager Jim he apologized and stated he would speak to the employee but that the employee was new. I asked him to please FAX menu as I was buying lunch for 10 of my employees, he said he would. I waited a half hour, no menu. I called back and he stated he would re FAX and verified FAX #. Hour later, still no menu. Our FAX is working. Very poor customer service, will never purchase from there again and will tell everyone I know about the lousy service.

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4:16 pm EDT
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Logan's Roadhouse oversalted steaks and other food items

At first the food was out of this world always great, even the service is always friendly and these employees are bending over backwards to make their customers feel great. Well the service is still great but the food is horrible and I miss having a great steak and all the trimmings. I was at a point where I send my husband way on the other side of town only pick up my buttery steak, and this would be during the week and on the weekend. Wow now, I am so dissappointed in the food and my favorite Restaurant. This used to be the most romantic restaurant ever. I think that you guys change chef's way too many times and there are some cooks who just don't care how the food tastes and that is a shame. The Kitchen should be the representation of the entire Restaurant. Yes, the Kitchen makes the Restaurant. If you get bad food items, as a customer, you do not go any further because a customer's dissappointment carries a long way. My name is Petra Perez and my contact info is [protected], my email is [protected]@att.net Thank you for listening to my complaint.

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4:13 pm EST
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Logan's Roadhouse steaks

I have, in the past been a frequent client of Logan's Roadhouse in Memphis, Spring Hill and Murfreesboro TN. I know they have no capability of producing a good "Pittsburgh" steak due to the grilling capabilities, however in most cases they try to, with pepper, make a pretty tasty steak. Recently, in Spring Hill I ordered a "Pittsburgh" logan's rib eye. The waiter came out with a 1/2"piece of steak that was barely brown on one side. I returned the steak giving them a chance to correct the problem. Sometime later he came out with the same steak overly well done. I was with a party of 8 and therefore elected to accept it, however did not eat a bite. This is to inform you that, in the future, I will no longer be a customer at Logan's Roadhouse. I put Logan's steaks in the same category with Ryan's, Olympic or similar"steak house"restaurants. I think a 1/2" piece of steak would be great for breakfast, but not for dinner.

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7:51 pm EDT
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My Husband and myself, went there Sunday sept.25 2011 to eat for our anniversary. got there got seated. no one came to our table. to say she was our waitress or that she would get back with us or anything. we sat there for 15 minutes. and Itold my husband, thats enough. We ate the same restaurant in Clarksville tenn. on August the 25. and it was so nice...

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1:05 am EST
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No one was courteous on this shift on Saturday, January 29 between 5.00 p.m. and 7:00 p.m. Was refused sitting after waiting 2 hours. We were told some many lies. The manager said they were not equipped to handle our party of 14. No one told us this information when we arrived at 5:00. We received a pager and were told it would be about 40 minutes. The...

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12:00 am EST
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My office that I work for (Dr's Ofc) went to Logans for a farewell lunch for one of my co-workers. We had placed our order at which time our drinks were brought to us and then we waited. Then salads were brought to those who ordered them. We the proceeded to sit in the restaurant for a total of 45 minutes waiting for our food at which time the Doctor...

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About Logan's Roadhouse

Screenshot Logan's Roadhouse
Logan's Roadhouse is a chain restaurant specializing in American cuisine with a focus on grilled steaks, ribs, and burgers. They also offer a variety of salads, sandwiches, and seafood dishes. The establishment provides a casual dining atmosphere and includes a full-service bar with a selection of beers and cocktails. Logan's is known for its complimentary in-shell peanuts and yeast rolls.
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Overview of Logan's Roadhouse complaint handling

Logan's Roadhouse reviews first appeared on Complaints Board on Feb 12, 2007. The latest review A Warm Welcome and Delicious Steaks Await You at Logans Roadhouse was posted on May 22, 2024. The latest complaint etiquette was resolved on Dec 21, 2014. Logan's Roadhouse has an average consumer rating of 1 stars from 148 reviews. Logan's Roadhouse has resolved 5 complaints.
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  1. Logan's Roadhouse Contacts

  2. Logan's Roadhouse phone numbers
    +1 (844) 656-4267
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    +1 (800) 322-6857
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    +1 (615) 244-1818
    +1 (615) 244-1818
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  3. Logan's Roadhouse emails
  4. Logan's Roadhouse address
    3011 Armory Dr., Suite 300, Nashville, West Virginia, 37204, United States
  5. Logan's Roadhouse social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Logan's Roadhouse Category
Logan's Roadhouse is ranked 11 among 35 companies in the Casual Dining category

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