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Pizza Hut

Pizza Hut review: pizza hut is a thief! 343

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Author of the review
12:00 am EDT
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.

343 comments
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Ashley porter
US
Aug 15, 2018 7:42 pm EDT

I was not satisfied at all! I was very disappointed. I called the store qnd the manager was like owell. I love pizza hut but my food and customer service really sucked today! I called headquarters no answer. I spent over $65 today to be disappointed.

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Chrisc315
US
Aug 15, 2018 7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a large pepperoni and sausage pizza from Pizza Hut on 8/5/18 and became extremely sick. It is possible that this was intentional! I have been to the doctor it made me so ill and caused so much pain in my abdomen that I thought it was an appendicitis. I would appreciate some looking led into this issue. Thanks!

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Kylam
US
Aug 15, 2018 7:51 pm EDT

I accidentally submitted the wrong address. I called and called nobody answered. I am highly highly upset. I was trying to reach them so I can change the address.

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Johnny6789
US
Aug 15, 2018 11:00 pm EDT

Just received what I guess you can call a cheese pizza. Half of the pizza was just burnt cheese. Highly disappointed in service at this establishment last several times. Vivian Pizza Hut is in need of new management or at least people that know how to make pizzas

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Torie123
US
Aug 16, 2018 1:48 am EDT

Hi,

I ordered two pizzas tonight from the store on Lee Highway in Arlington, VA. Order number: 3180617194116001183023620.

The quality was very low: barely any sauce and 1/3 of the pizza was plain crust!

First time ordering from this location and very disappointed!

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Saad Thahim
PK
Aug 20, 2018 5:01 am EDT

Since last couple of viaits inhave noticed very bad service and bad quality of food at Pizza Hut Thandi Sarak Hyderabad. Yesterday their cooling system was out of order also. I did a live video about customer feedback and its on my group.

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rmast
US
Aug 20, 2018 7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Complained about cold and dry pizza. District manager Arturo is rude and uncaring . No apologies and not concerned about keeping customer loyalty.
Think we will go back to dominos .

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ligi george
US
Aug 20, 2018 8:02 am EDT

i got the piza with wrong toppings

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Kmw111
US
Aug 20, 2018 8:57 am EDT

The food was terrible the pizza was soggy and a little cold. The staff came off as extremely rude. I am not impressed . I won't be returning and will spread the word about skiatooks location

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Sherry MacLaren
US
Aug 20, 2018 9:05 am EDT

Ordered a ham and cheese PLAIN first the girl told me they couldnt make it she talked to manager and said yes we can. Ordered 5 sandwiches. No ham and cheese at all.we got all 5 pizza hut supreme sandwich which we only order 3 and 2 ham and cheese. One was to be plain.

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Jeffery Lyle
US
Aug 20, 2018 9:35 am EDT

I had someone order two pepperoni with extra cheese and I would go pick them up.
Assumed it would fall under the $5.99 each deal. I arrived and was charged $25.28 for the 2 pizzas. They had charged me for 2 Classic pizza and charged for every topping after that. Also there was no extra cheese, just a regular pepperoni pizza. Not going back!

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Krystal Smith
US
Aug 20, 2018 9:38 am EDT

I always order the pasta and never have an issue until now i don't know if they was running low on pasta or what but the amount of pasta i receive was not acceptable i was very disappointed

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Ashlyn Cook
US
Aug 20, 2018 10:49 am EDT

A server at Augusta Pizza Hut, named Monica messed up our order with the cheese sticks and breadsticks then continued to talk bad about the services that was a mistake, she was talking bad to another server, saying rude comments for the mistake I messed up on, I do not appreciate the servers rude remarks.

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Jbautista836
US
Aug 20, 2018 11:24 am EDT

Today we ordered a stuffed crust pizza. And when we got to our home and started to eat it, we realized it was Not Stuffed Crust. It wouldn't be a problem if we hadn't payed more money for an extra topping on our food, and then not get what we actually paid for.

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Jarrett Lott
US
Aug 20, 2018 11:27 am EDT

I've had order a pizza an hour before they closed, no one had tried to call me or inform me of why they couldn't make to my door step. I've payed for my pizza with my credit card and now all i want is my money back thats all.

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Sohaabbas
US
Aug 20, 2018 11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I asked for order at 4 pm to be delivered at 6 becore iftar and i found a call that they will be laye one hour and half and i called complain center and they promosed to folow up with complete ignorance
I'm soha +[protected]

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Danielle Callahan
US
Aug 20, 2018 1:03 pm EDT

Yesterday I ordered pizza and got it delivered. I only bought a dinner box, the 10.99 one. Well, I check my account and it's almost $8 more than what I was charged. The delivery driver charged extra for a tip, leaving my account in the negative. Very unprofessional and I will NOT be ordering from Pizza Hut again.

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Samantha Jordan
US
Aug 20, 2018 1:53 pm EDT

Tried using the app and it wouldn't let me again. Ordered a large stuffed crust meat lovers pizza and some garlic sauce, cheese and peppers.

While ordering online my order became changed giving my different toppings and then I didn't receive any of the sauce or peppers and cheese.

I'd like to her the correct pizza, or a refund so I can reorder.

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SamL88
US
Aug 20, 2018 2:09 pm EDT

I had a coupon for $10.00 off of my order of $20.00 or more. I used the coupon but I was still charged the full $25.92. I am inquiring on how to get the money back that is owed too me. The $10.00 for the coupon I used.

Samantha Thorpe
[protected]
lioness.n.vegas@gmail.com

Thank you for your quick response to the matter.

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erick0919
US
Aug 20, 2018 2:14 pm EDT

I just got fired because I asked for a ride to work, my car broke down and i was tryng to get a ride to work and the GM told a server to tell me i was quitting and he fired me for trying to get a ride

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Fc5617
US
Aug 20, 2018 2:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I came to the Pizza Hut at target on aramingo. They ran out of pizza and breadsticks. I feel as though Pizza Hut should at least have pizza.

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Elizabeth Marie Singleton
US
Aug 20, 2018 2:31 pm EDT

Our pizza was hard so was our bread sticks didn't taste good I have a picky eater and this is one of his favorites he didn't even touch it I hate to complain but it's my money I'm spending

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Denise T.
US
Aug 20, 2018 2:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a 2 pizzas at 8:21 pm called around 9:21 pm asked where was my order said I canceled I never canceled the order and i had a receipt in my email saying my pizza order was being made. called 4 times phone calls was sent to a call center then transferred to my pizza hut in my town .

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Sick of it 1234
US
Aug 20, 2018 3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We just received a pizza that was mushed! All topping mushed on top of box! They also forgot our bread sticks. Every time we order from this Pizza Hut there is an issue! Last time that completely forgot our order. This Pizza Hut needs serious reconstructing. There are a lot of complaints on yelp as well! It's absolutely awful!

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3&4
US
Aug 20, 2018 3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Got a burnt pizza
No marinara sauce for my cheese sticks
Half plain boneless chicken
No flavor on my crust
Family dinner and movie night is not so great
3180327173229001181028173 order number
1720 n central Expressway suite 210
I-75 and redbud s of 380
Mckinney tx 75071
[protected]
Would like my money back.

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nur asiah Hashim
US
Aug 20, 2018 4:01 pm EDT

Hai, i want to make a complaint.
Someone in USA had used my email to make some order using email 'sinor@gmail.com'.

Please take action about my complaint.

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Bayleigh Jernigan
US
Aug 20, 2018 4:09 pm EDT

Our cheese was stuck to the top of the box! :(
Pizza was good but there was so much cheese stuck to the top I feel like I didn't get to try this pizza and taste it to the full potential, it was a tad cold as well!

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AdinaCory
Rochester, IN, US
Aug 20, 2018 5:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

No BBQ sauce for my BBQ chicken pizza, BBQ sauce is like the main thing for this pizza how can they forget it.

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Brianna Wright
US
Aug 20, 2018 5:32 pm EDT

My pizza was very cold after deliver & when asked when made he couldnt answer. I payed for my pizza & called the store they said id have to come in to replace even though i already paid for delivery. Very dissapointed in food quality & service.

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Yfswoods
US
Aug 20, 2018 5:42 pm EDT

Pizza never arrived ordered a large 2 topping pizza with 8 boneless wings from 3215 Freedom Dr Charlotte NC 28208 placed at 10:24pm, stated it would arrive at 10:40pm it is 12:16am and still hasn't been arrived however my card has been charged $16.22. I want to request a refund of purchase and never to use this pizza hut again. Thank You

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Newman1967
US
Aug 20, 2018 5:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We purchased two lg 3 topping pizzas, they put bread sticks and wings on top on the box all the cheese was stuck to cover of box. They also tried to qoute wrong price and give wrong size soda. I was very dissapointed as pizza hut is my favorite.

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Destiny1234
US
Aug 20, 2018 6:01 pm EDT

I ask for my pizza to be well done and I think their well done was burn burn I don't think that was acceptable at all I asked for my money back they said you wanted well done I asked to speak with the store manager and I was put on hold for over 25 mins, till I hung up..

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Deon Smith
US
Aug 20, 2018 6:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

And it took 3 hours to get to my house and It charged me $33for a $20 dinner box and the delivery fee is three dollars and the tax for the one dollar

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Pinkvk
US
Aug 20, 2018 6:56 pm EDT

Had pizza bfor someday from apopka semoran blvd found hair just throwdway pizza and wen i complain about this in the resturant they said will giv u 5$ off on next purchase [censored] feel never go ther

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Drie
US
Aug 20, 2018 7:31 pm EDT

I paid for a 19.94 order online and checked my bank account to see i was charged 29.93 and a little over 23. I called store mgmt. still waiting for response. There is a thief in that store. Wow embarassing! I need A corporate Rep to contact me. Thanks

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Angel Carter22
US
Aug 20, 2018 7:45 pm EDT

The pizza was cold it was over done and it did not taste good

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Cheena92
US
Aug 20, 2018 8:26 pm EDT

Ordered 2 large pizzas the pizza arrived late and was cold and still doughy as it was delivery I contacted the store and complained they told me i could bring the pizza back to the store when I paid to have them delivered I feel it's very disappointing and I'm very unsatisfied with the service and treatment I have received from pizza hut.

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Ngahuia
NZ
Aug 20, 2018 8:46 pm EDT

hi there I'm in Taupo at pizza hut and I can see flys all over some doe I'm guessing is going to be baked soon. I've videoed it I have proof I am absolutely disgusted. I Do not want to ever return back to this place I will be posting this onto the Taupo page so that more people seem to know what they will be eating.

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Kyle Richardson
US
Aug 20, 2018 9:22 pm EDT

I bought 4 pizza all of them was wrong they gave me a Hershey beside a brownie hold order was wrong I want my money back or food or I am calling the health department

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Madison Boda
US
Aug 20, 2018 9:59 pm EDT

I ordered food almost two hours ago online. And it still hasn't showed up.

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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
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    50%
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    France
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    +46 86 638 895
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    33%
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category