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1.2 18 Reviews 1317 Complaints
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Popeyes Complaints 1317

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L
3:31 pm EST

Popeyes Store not opened at opening time

I am a doordasher. Store is located in lake st louis missouri. Opening time 10am. I went through drive through to pick up order at 10:50 am when i was told they were closed and would open in 15 minutes. This was Thursday Jan 26. I waited for 15 minutes where then i was ignored therefore having to decline my doordash order . This is not the first time I have experienced rude and blatant disregard from this specific employee otherwise i would have just chalked it up as a bad day but her behavior is unacceptable.

Desired outcome: Something needs to be done. I tried to contact Syed Mansoor , Director of Operations, and his line is unreachable. Messages are full

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M
6:55 pm EST

Popeyes Attitude from a drive thru worker

Drive thru worker at store #13970, date Jan-25-2023, time 4:13.

When I drove up to the menu/speaker no acknowledgment for a good minute. I ordered a drink all he said was "pull up" there was no 'is there anything else I can get you?' I found it very rude. Got up to the window, he told me my total, fine. My card got declined, swapping money around no problem. but I don't like feeling like I'm holding people up. I asked if I could pay inside, at this point he had my card and I had my drink. He told me I had to give the drink back, he did not give my card back until I gave him the drink. (I have a migraine and a 15 month old in my back seat) I get my child out of the car and go in, the cashier super nice, I told her that I was just through the drive thru and my card was declined and that I needed a large coke. She goes to get it for me, the guy from the drive thru starts telling her that "She can do it herself"

I don't know anything about his day and how it is/was going, and he didn't know about mine.
I don't think anyone should be treated that rudely, and I hope he's not normally like this.

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S
2:58 pm EST
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Hello, I am writing because I called a couple of weeks back about a gift card in Meriden, CT 06450 and we went three times and never can the Popeyes use the gift card they’re telling us the machine don’t work they can’t take them and I called customer service number and they told me they would take care of it and get back to me. I don’t know about customer...

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T
3:10 pm EST
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Popeyes Spanish Fork Utah location

I am writing regarding your Popeyes franchise here in Spanish Fork. Unbelievable is what I can say. I went there last Friday at approximately 3pm. There was 2 men, Josh and Jay working. That was it. No one in the kitchen to cook food. Orders were being turned away due to no food or lack of. They were doing everything they could to make the customers happy. Where is your staff, if you can't take care of the customers and their orders you should not be open. Those two men deserve a huge raise, bonus and pat on the back. The lobby should have closed. They didn't have time to put a sign up regarding being understaffed. If you don't have the help, you sir should be there working. I have also copied this and sent to corporate. I don't know where your work ethics come from but those two men showed you up and were amazing. I hope that if and when I choose to return, things will have changed for the better. If not, I suggest you sell and find another line of work.

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J
2:10 pm EST

Popeyes Food and service. Hot wings not hot anymore

Russellville Arkansas Popeyes went thru drive thru made my order drove up and was paying my bill I ask the young lady a question and in the middle of me talking the lady picked up her phone and was talking to somebody on the phone. Why are they allowed to bring there phones to the line and the window ? I love your ghost pepper wings BUT there no hot anymore. Weeks ago they where hot and now just regular. If I can not get them hot I won't buy them any more. Manager in their store during the day hours needs to pull all there phone and put in there office they can have them on there breaks. Not happy with this popeyes.

Desired outcome: Just fix it window people need to be nice not rude or use there phones.

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E
1:28 pm EST
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I work at a Popeyes here in southwest Denver and the manager is being rude to multiple workers and thinks he can do whatever he has told me he would send me home over my clock in number and that I didn't know how many biscuits come in a hundred piece on my second day. there is two people that witnessed it happened witnesses phone number is [protected]. my name is Erik

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J
6:18 pm EST
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I visited the popeyes in Panama City, FL. The store hours are 10am to 10pm myself and another group of people waited till after 10am, which was OK, sometimes they are getting prepared to open. So the cashier finally opened and I went to the counter she asked what I wanted I had a coupon for a 2 piece meal I asked for the spicy chicken she said I know if we...

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M
11:45 am EST

Popeyes Drive through policy in Greer SC, Wade Hampton Blvd

My sister and myself are disabled. Its painful to walk into the store and up to the counter when we have two orders to fill, paid for individually. The new policy at the drive through stated above is to go back in line, after waiting how ever long we already have to place an order, pay and receive our food to place the second order in the car. For your information, there are many other choices along Wade Hampton Blvd, in Greer SC that would could visit. The new 1 order per car to me seems your people arent able to multitask two orders per vehicle? This policy is unheard of at any other food establishment in our area and may force us to use the many other options we have available who are more customer service oriented.

Desired outcome: change the drive through policy

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D
1:11 pm EST
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Popeyes Chicken and customer service

They tried to serve me returned food from another customer because they gave him my food. It took 45 minutes to get my order. They acted like I was crazy for not wanting the food that had already been served to another customer that brought the food back after having it for 25 minutes. Serving returned food is against the law. This is not the first time but it is the first time I seen it happen I went in the store to see what was talking so long. That's when they told me that my order was served to someone else they said they would make my order over that's what 5 minutes later the man walked in and handed them the bag and said he got the wrong order and they asked him what was in the bag and he told them and they said here's your food ma'am I said that's not my food now this is very unprofessional and it's very dangerous even you do not serve returned food i'd like to know what is going to be done about this this is the location and ashland city tennessee i'm thinking maybe they do this at every popeyes that's owned by this particular business it is a franchise it said they owned a thousand or more restaurants anyway I hope something's done about it i'll never eat there again

Desired outcome: An investigation into this matter they're not just doing it to me a refund and an apology and I would also like to be contacted by someone to let me know that it has been taken care of thank you

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C
5:26 pm EST
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Popeyes Wait time hwy 58 Chattanooga

Why is the dining room always closed? Does the owner know at least 5 cars left after waiting over 20 minutes in drive thru line. I’m still waiting in line. I don’t know what’s going on inside but the line moves a car every 10 minutes. Are they short workers? The line is out to the main rd. People are circling building and leaving. This will be last time I come to this location. It’s ridiculous dining room is closed. Their loss is great of people leaving.

Desired outcome: Still waiting in line

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M
12:56 pm EST
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Popeyes Fried chicken order

Popeyes at Dammam Airport employee is acting cheap, I ordered 2 piece chicken combo and the guy who was preparing the order put in 2 pieces but the other guy - probably the branch manager - told him to remove one piece and replace it with smaller piece, I highlighted this to him but he started to raise his tone insisting he did the right thing, I walked away and left him the order.

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S
2:18 pm EST

Popeyes Supervisor at store1505 n Dupont Hwy New Castle, DE 19720 at 1:15

Order #8 on 1/13/2023, I place my order butterly shrimp and new wing, my shrimp was hard, I ask the supervisor if I can get some shrimp that not hard, she as the cook to make some more all them, and put the old one in the trash, I waited for 15 min, she said to the cook he to slow, once I got my order the cole slaw was sitting out for 15 min, look runny, I ask if I could have mash potoates, she said to me you put you hand on the coleslaw very nasty, told her she forgot my wings she very nasty, I ask her name she said she will not give me her name, she told the other staff to get my wing and get me out the store, I ask for the phone to corporate, she told the staff no to give me the nubmer when and, and still hollering from the back for me to get out the store, very unprofssional, very bad customer service. The staff refuse to give me her name to.

Desired outcome: be refund, she need training

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Update by service poor
Jan 13, 2023 2:20 pm EST

if nother is done, i will take my next step, please call me [protected]

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B
8:05 am EST

Popeyes Workers

On yesterday i went through the drive through during lunch when i got to the box i didnt get a answer for about 2minutes but i could hear the worker having personal conversation so i sai hello still nothing said hello again the lady said yes really rude and ugly i said yes i have two orders she said we only do one order through drive through you can come in i asked why there is no cars behind me and one car Infront of me which was pulling off another lady got on the box and yelled she said i you can come in i proceeded to place my order she asked what to drink with attitude and sarcasm then what side the same way i asked are you okay ? cause she was being very rude when i got to the window she took a while to open and was still being very rude i drove back around to the box to place my second order because the restaurant was not busy at all and there was no reason she couldnt take my 2nd order i placed it drove around to the window and she said this bit** just tried me and stood at the window staring at me before taking my money i asked her for a drink tray she said a whatttt i said a drink tray please she said a what i then again said a drink tray please then she closed the window rudly and got the drink tray the food was cold and we were also missing a side from one meal and a piece of chicken from a three piece meal this is unprofessional

Desired outcome: refund and coaching with workers order #39 and 33

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B
7:09 pm EST
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Popeyes Gift cards

I contacted your office by phone last week. I have not heard back. I purchased Popeyes gift cards for a Christmas gift. I bought them at Target in Kingston NY. We tried to use them at Popeyes in Kingston NY they dont except them. I called Poughkeepsie NY, They dont except them either. We have nowhere local to use these cards. Do you offer a refund?

Desired outcome: We would like a refund since we can not use them.

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C
4:16 pm EST
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We went to the location at the corner of Irving Blvd and Loop 12 in Irving, Texas. We went inside to place our order. We had chosen the 10 piece chicken with 2 large sides and 5 biscuits as listed on the coupon for $21.99. The girl at the register gave us our total and we proceeded to use our gift card. She told us that the gift card probably wouldn’t work...

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R
3:00 pm EST
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Popeyes The rude manager at Popeyes, in Little Elm, Texas

The manager at the Popeyes in Little Elm, Texas on El Dorado Parkway and FM 423, she was extremely rude to me and called me a [censored] inside the restaurant in front of customers, her own workers and worst of all small children in the dinning room. All this because I didn't answer her question. I got her name from an employee, the manager's name is Natalie.

Desired outcome: I hope someone from the popeyes managment team has a talk with this rude, curse talking mgr named Natalie, cursing infront of children who are eating dinner, just so wrong.

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M
3:28 pm EST

Popeyes General manager, Fort Smith AR. Zero st.

I got a Popeyes story for you, 1-6-2023, the Fort Smith AR. one on zero st.. I go there and there is a long line, two people give up their place in the drive thru, so I finally get to where you order and there is a sign that says please pull up to the window, well 20 min later I get there. I was getting 3 orders for the office and they proceeded to tell me they can only take one coupon from me so I explained how long I was in line and she said sorry, so I asked to speak to her manager and she said the same thing after I explained it to her, finally the manager got me her GM and no help there either, so asked for a phone number of her supervisor, she wouldn't give it to me and said she was the GM, to which I said well your a Horrible general Manager then and she told me in a very hateful way that I could just leave and then called me a [censored]. Now im not writing this for any perks from Popeyes in any way, from this experience I am Through with this company, I wouldnt take any thing from them if they offered it. And I will tell this story to the mountain tops, now I know they wont go out of buisness from me telling of what happened to me, but I will not be silent!

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Hazel Douglas - Verser
US
Oct 23, 2023 8:00 am EDT
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One question. Was she a biracial overweight GM? if so, yes, she is very rude and unprofessional.

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G
6:11 pm EST
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This popeyes in eastman ga has been open less than a month. First week you couldnt get in. We finally got there, chicken was so dry it was like shoe leather. So we hadnt went back, and apparently no one else does either as it is dead. Wife went today. This store, brand new, has no breast. Say [censored]ing what > si my wife shouuld have left, but didnt. What did...

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J
10:05 am EST

Popeyes A charge from another state

On my bank account statement there was a charge of 39.98$ in Monmouth N.J. that I didn’t make. As my family and I frequent your establishment I don’t in New Jersey. I live in Feasterville Pa. and frequently use your local establishment in Bensalem Pa you can see my concern. I would like this refund sent to me and this investigation on my behalf looked into. Thank you for your help.

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J
8:01 pm EST
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Popeyes Poor customer service from from manager

On December 31st, purchased 10 pcs. chicken (spicy). I was told that it would be ready in about 12 minutes. I agreed to wait. My order was cashed at 5:05 PM. I waited for close to 20 minutes. Left the store at about 5:25 Drove home about 12 minutes away. Packed out my groceries and readied the oven to warm up the chicken. The chicken was all dark (refried). I broke a pc. from the leg, the bone was black (stale).

I took the chicken back to the store(6:10PM) to see if I could get an exchange for freshly cooked chicken. When I got to the store, I saw the manager and beckoned for him to come to talk with me, as my goal was to do an exchange quietly. Johny(Manager) as he claimed his name was looked directly at me and then averted his eyes. I spoke to the same young lady that had taken my order earlier (Lindsay) and explained the issue. She graciously agreed to exchange but advised that it would be 10 minutes and that she personally would go to the back to do the exchange.

I advised that I still wanted to speak with the Manager. Johny reluctantly came out, so I asked him to look at the chicken as it was not fresh. He asked for my receipt and promptly told me that I left the store 1 hour ago and as such he could not exchange as it was more than 3 minutes. He insisted that I left the store at 5:00 PM. I asked him how could my receipt be timed at 5:05, I waited for 20 minutes. How could I have left the store an hour ago?

Johny refused to do an exchange and advised me I had to elsewhere and insisted on a refund, I advised him I did not want a refund I wanted to chicken as that was what I had planned for my family's dinner. He said he could not replace the chicken. A refund had to be done.

I was in disbelief as in the store there is a sign displayed that "Popeye's employees had heart, and that they would not have any excuses, but would fix the problem". Clearly "Johny" missed that class and did not read that sign.

I got my refund, left the store that I won't ever return to, and I will ensure that my friends and family members go elsewhere as "Johny" advised.

Maybe if I had gotten loud and cussed, I would have gotten the service. However, I had no plans to cause a show. But Popeyes store #4736 needs new management. Johny needs to go as he is clueless about customer service. Lindsay on the other hand needs to take a bow.

Johny - your management skills suck, you need to be in the back washing the oil from the grill and sweeping the floors maybe that will make you humble.

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About Popeyes

Screenshot Popeyes
Popeye's is a popular fast-food chain that specializes in serving delicious fried chicken and seafood dishes. The company was founded in 1972 in New Orleans, Louisiana, and has since expanded to over 3,000 locations worldwide. The restaurant chain is known for its signature spicy chicken sandwich, which has become a fan favorite across the globe.

Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.

The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.

In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.

Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
How to file a complaint about Popeyes?

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2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

Overview of Popeyes complaint handling

Popeyes reviews first appeared on Complaints Board on Jan 9, 2007. The latest review Service and cold product was posted on Oct 21, 2024. The latest complaint Shorted chicken from 10 pc box missing 3 Thighs was resolved on Nov 05, 2021. Popeyes has an average consumer rating of 1 stars from 1334 reviews. Popeyes has resolved 47 complaints.
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  1. Popeyes Contacts

  2. Popeyes phone numbers
    +1 (800) 767-3937
    +1 (800) 767-3937
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    +1 (731) 427-6970
    +1 (731) 427-6970
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    +1 (404) 459-4450
    +1 (404) 459-4450
    Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number
    +1 01902117336
    +1 01902117336
    Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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  3. Popeyes emails
  4. Popeyes address
    400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
  5. Popeyes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024

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