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Popeyes Complaints 1317

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9:30 pm EDT
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Popeyes uncooked chicken

I purchased a meal on 03/03/2015, of a 2 piece white meal, I started eating the chicken, and start tasting something funny, when I reviewed the chicken I had purchased, it was not cooked, and I saw blood, I followed up with my local hospital e r room, and was admitted for food posiosoing, when I call the distract manager, he iinsisted that I retun to the store that served me the un cooked chicke, due to the fact, he stated that they did not have a telephone, due to being ill, I was unable to return to the store to file my complaint, so instead, I took photos of the uncooked chicken, and text my chief complaint with hime about the uncooked chicken I was served, he asked if I had a receipt for the purchase, my reply was no, I placed it on my bank visa cad, and that my bank has a copy of this purchase, I will follow up on monday with the corporate office in atlanta georgia, to continue my compliant, the phsysican at er said that I would be sick for 24 hours, and I was giving medication throughtwo ivs, to help get the food out of my system, I have photo of chicken in my cell phone, in addition, I froze the remainder of he chicken for litigation purposes

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Rebecca n
US
Jan 29, 2014 1:06 pm EST

I went to Popeyes and ate a two piece dark meat chicken with potatoes and coleslaw. Within two hours I was sick. I began to vomit for the next four hours along with diarrhea. I passed out twice and luckily only received a few bruises. Worst night of my life.

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J
3:05 pm EST

Popeyes dirty, employees smoking pot in parking lot

I've been to this new location twice. The first time I expected some disorder because they're a new place. However the first time I brought my children, the employees are rude, got the order wrong 3x & they were cursing up a storm & I had a 2&3 yr old w/me. The 2nd time was worse. Employees who were in the back I guess on a break were smoking pot. Then we're very annoyed when they saw us walking in because it was like we were interrupting two of them. They didn't use glove while handling our food, were once again rude. Hair was in our food. It was a nightmare. I'll never go back. Neither will anyone I work with or any of my friends. This place is gross. Don't you drug test employees? The one nasty girl I think was tina and the one guys name was francisco I believe. This popeyes is a health hazard. You should really drug test your employees because you have a bunch of drug addicts handling the public's food and this is unacceptable. You get drug tested at kmart but not a place that handles food? Shame on you popeyes.

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MannyPacquiao
Markham, CA
Jan 17, 2012 3:17 am EST
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This Pope's location is full of scammers!

Watch out especially for an employee who works over there by the name of Mohsen. He is the 5 foot 9 inch, anorexic, Pakistani guy who works over there.

Watch out for him because when he gives your change back, he takes 75 CENTS OF YOUR MONEY AND KEEPS IT FOR HIMSELF! And when I argue with him, he yells at me AND THREATENED TO KILL ME! He told me this:

"LISTEN YOU ###ING FILIPINO PIECE OF ###, YOU WANT TO KILL ME, I WILL DO IT HERE!".

And don'r bother with the manager, because he is on this CON-ARTIST MOHSEN'S SIDE. The manager's name is Riyaz and can't do anything.

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Ruth and Kevin
Orange, US
Jan 13, 2015 12:19 am EST

redhatter I have a feeling that this employee was fired and the ones she is accusing of smoking pot were the ones she reported. it is obvious this is fake.

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Ruth and Kevin
Orange, US
Jan 13, 2015 12:18 am EST

yeah right when did you get fired. Calling people girls when you behave like a six year old is funny also.

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Ruth and Kevin
Orange, US
Jan 13, 2015 12:18 am EST

If they were on break it is none of your business what they were doing, but obviously you are lying, how are they preparing your food if they were on break, and they have every right to not be interrupted if they are on break. Sounds like you were fired and Tina and Francisco reported you which resulted in you getting fired. One more thing don't go around calling the employees girls when you act like a child.

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5:06 pm EDT
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Popeyes cashier

Monday evening at 4:30pm I gary lewis. As in the at 31st popeye's. And I told a cashier, that I wanted a large mash potato and a large ted bean and rice. And as I was waiting, I notice the cashier had her index finger in my cup. So I told that didn't want that cup, with her finger in it. So after that she got me another cup. And she shook her head. Like it was something wrong with me. So what i'm asking is. Someone needs to take care of that problem. Here is my email [protected]@gmail.Co [protected]

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4:28 pm EST
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I ate at a Popeyes today and completed your online survey in anticipation that I was going to get a validation code to receive free chicken and biscuits only to discover it to be false advertising and a scam...very frustrating because I had to call your corporate office to be transferred to another number in which I was on hold for over an hour in which I...

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11:43 am EST
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Popeyes discrimination of civil rights

My name is mr. Donald wyatt who applied for a manager position for popeyes in indpls ind through snag a job. Snag a job set me up with a phone interview with the owner of the indpls market popeyes who the franchise is out of colorado. Waited a week for a reply from popeyes if I was to be hired. So I contacted snag a job to find out. Snag a job contacted me by phone and by email and was told this. The owner of the indy market from colorado told snag a job that he will not hire me because of my culture. This is a civil rights violation of discrimination and wish to file a complaint against this discrimatory practice.

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JoeKay
US
Nov 11, 2013 6:19 pm EST

Legally, discrimination is about race or other specific demographics but "culture" is entirely legal to discriminate against. You had an interview with them and apparently said something they did not think fit a manager. I can refuse to hire a person based on them telling me for example that they didn't think it was important to come to work every day they were scheduled, just because, thats the way they see it. That could fall under the culture thing. Clean up your language is my guess.

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4:57 pm EDT
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Popeyes, like alot of these other fastfood restaurant, have deal in which if complete their survey you will receive a free meal or free food when you buy a drink.You have to enter a code on your receipt and submit it to them when go for the free meal. Normally I would not participant in these things but I decide to give it a try. I completed the survey and...

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3:25 pm EDT

Popeyes rude casher

Every time I go get chicken they have this rude casher guy taking orders... With all of the people out of work get somebody else to work there and fire him... He was nasty to the people in front of me this time which is just wrong... People are reading the menu and he is like rushing them or getting mad that they are taking so long to order he is a jerk and needs to be shown the door... The other people there are real nice but you always have one rotton apple in the bunch... It is the popeye's near publix in melbourne fl... If any body with the head office reads this please do something about this jerk...

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House Doctor
US
Oct 10, 2018 4:26 pm EDT
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It's called a fast food restaurant for a reason, speed. Some of us are on a limited schedule. If you don't know what you want then let the next person in line go ahead with their order. You can still read the menu and decide what you want, THEN step up to the order counter. The cashier is just trying to keep the line moving. Sounds like a good job to me.

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Bob Witmer
Polo, US
Aug 19, 2011 3:16 am EDT

Me and a Co-Worker stopped in And got Chicken to go and Jumbalya .the jumbayla was nothing but cooked rice with seasoning no chicken or meat just seasoned rice. Very unhappy

AppleKornKid
AppleKornKid
Springfield, US
Apr 06, 2013 10:29 pm EDT

great advice very helpful and voted as such!

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kevinnguyen
VN
Aug 19, 2011 4:55 am EDT

Thank you for this post, It was a great read which was extremely helpful.
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1:10 pm EST
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Popeyes harassment

I karen Lynn Torres am a Homeless disabled lady. I pan-handle every day and give my Business to Popeye's.

Today the manager "JEFF" sits down next to me and states: ":"Karen I see you out asking my customers for money and it's hurting my business." I replied, : "Sorry, I won't do it anymore."
Jeff needs to be taught the first rule of sales, you never turn any customer away and the customer is always right! Jeff not only lost my business now I will get on facebook and tell all my friends not to go to popeye's on Lake Street. JEFF sees me pan-handle EVER-DAY and all my money used to go to POPEYE'S so how am I hurting his business"?
Thanks! Karen Torres

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Rebecca n
US
Jan 29, 2014 1:06 pm EST

I went to Popeyes and ate a two piece dark meat chicken with potatoes and coleslaw. Within two hours I was sick. I began to vomit for the next four hours along with diarrhea. I passed out twice and luckily only received a few bruises. Worst night of my life.

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Idocare
Washington DC, US
Jan 18, 2013 10:10 pm EST

Public library. I thought the same thing at first

JuliePooh51265
JuliePooh51265
Lancaster, US
Jan 18, 2013 5:21 pm EST

How does a homeless person have Facebook or even access to the Internet?

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Idocare
Washington DC, US
Jan 18, 2013 3:27 pm EST

Are you outside the store asking for money or inside asking for money as the customers are eating?

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4:31 pm EDT
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Popeyes bait and switch

I am tired of these blasted bait-and-switch Popeye's commercials! I have been seeing this same commercial about 3 strips of this new amazing chicken tender, along with seasoned fries and a biscuit, only for the low price of $3.99 as a meal! So, with mouths watering and hungry tummies, and lean income, we immediately get into our car and drive to Popeyes. Low and behold, the manager tells us "Today is the last day of that offer, and we ran out of those chicken tenders." Naturally, we had to resort to buying something more expensive because we took the time to drive there and were hungry. Guess what: That was several weeks ago, and the same exact commercial with the $3.99 chicken tender deal is STILL playing! I am not going to be a sucker for Popeyes anymore! They utilize the ol' bait-n-switch tactic and I am not giving them my business anymore!

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12:42 pm EDT
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Today I went into Popeyes (#3283) to get my weekly usual and for some reason this time things went terribly wrong. I waited momentarily while the employees assisted the drive thru. I then complain and thats when AUGUSTINE comes over to assist but obviously bothered I requested his attention. I place my order and when I proceed to pay he snatches the money...

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2:02 pm EDT
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Popeyes didn't geet what was ordered

I placed an order for one snack meal and full meal. The snack was regular chicken all white and the full meal was all white and to be the spicy one. After we left with our order and opened the boxes to eat, I found I had regular chicken and instead of all white I had gotten a breast and a leg. This meal cost over $10 and I couldn't even get what I had ordered. The snack meal was ok. I really feel that I should be compensated for not getting what was ordered and paid for. I am not from Decatur so was on the road about 10 miles out when I discovered this.

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andy900
PT
Aug 07, 2012 3:44 pm EDT

Hey stupid I guess you ate the chicken and you wanted a refund. Get a life dirt bag.

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6:48 am EDT
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Popeyes bad quality of food

I went to popeyes around 930 pm I ordered a two special they had for 4.99. The service was great but when I got home to eat my food my chicken was old you can tell because it was rubbery like and you can see it was under the light to long. I would like for them to replace my meal because I would rather for her to say we're close or whatever then to lert me buy old chicken.

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Idocare
Washington DC, US
May 29, 2012 5:23 am EDT

I hate when the lert me buy old chicken

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2:30 pm EDT
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There is a Popeye's Restaurant in Harrison, NJ close by my job. Although it is out of my way, I decided to visit the one in East Orange, NJ instead because it is in my city. Around 7:20pm, I entered the drive-thru: the order-taker was short and nasty. In the middle of my ordering, she cut me off and barked that I come to the window. At the window, I asked...

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3:05 pm EDT
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Popeyes horrible service

every time i go in this store my order is wrong either i dont get my biscuits my drink is wrong it is always something today for the 40th anniversary special i asked for half spicy half mild she said that could not be done im just wondering why since this store has opened they have been ghettoish i got my 8 pcs of chicken(spicy only) thru the drive thru no bag who does that and when i asked for a bag i got attitude and a bag too small for my chicken box i worked in a fulll service establishment but courtesy is courtesy wherever you go

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SKOR
Toronto, CA
Dec 12, 2012 12:53 pm EST
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Church's > Popeyes > Mary Brown's > KFC

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LyndaFay
Centerpoint, US
Dec 12, 2012 12:19 pm EST

When Popeye's came to Centerpoint everyone was so excited, I have always gone to the one at the Palisades so when you guys opened one in Centerpoint I thought great! Wrong every time I go I don't have the sauce I asked for that should come with the fingers or as the other customer commented my drink is carbonated water only or it's not the drink I requested or my three piece I paid for is a two piece and these teens have attitude out the wazoo, management in my opinion needs to be re-evaluated as well.

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8:42 pm EST

Popeyes never going back

On 6/08/2011 we visited the Popeye's Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally cam out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do". I called Popeye's when I got home. I spoke to a customer service rep that took all the info. She told me that someone would be contacting me within 48 hours. It is now 6/15/2011. I still have not heard from anyone from Popeye's. I guess this shows the company's concern about their patrons (former now). We will never go back because of their lack of concern.

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Ramelle
Ramelle
Weed, US
Nov 11, 2011 9:53 pm EST
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How was the chicken?

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jaberwocky
Fort Wayne, US
Nov 11, 2011 9:49 pm EST

wow, that extra 9 minutes of waiting to stuff your face with nasty greasy slop must've been killer.

obviously someone made a mistake and gave it to someone before you by accident, and you felt the need to get a manager, throw a tantrum, call corporate...then come here and further make a fool of yourself. All that, and it was in June, and is now November.

Move on..

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6:53 pm EDT
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Popeyes shorted on to-go orders

Ordered two $20 specials on takeout consisting of : 12 pcs of chicken, two large sides, and 6 biscuits per order. We received no biscuits and only twenty pieces of chicken. When the day Manager was notified, we had to wait ten minutes for him to arrive, the situation was explained to him, he offered no apology, no word whatsoever... He just turned away and said nothing further, but I told him that we would be contacting the Popeye's Headquarters, writing the Better Business Bureau and copying the local police and sheriff.

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Update by PGSI
Nov 04, 2011 2:12 am EDT

We buy lunch one to three times a week for our work crew, when we have them move, build or otherwise do a big job in the field that takes the lot of them to do. . .

Update by PGSI
Nov 02, 2011 7:58 pm EDT

I had my wife go, and even warned her against going to Popeye's because of similar problems in the past. . . So, today, I went to Popeye's, talked to the Manager directly, received nothing but rudeness, went to Bojangles (about two blocks further South on Blanding Blvd. on the right), spent $72 on three 12 pc takeout specials with three large items each and 1/2 gal of tea to go, and guess what, they had a supervisor double-check the order before giving it to me, even through in some extra gravy, honey, jellies, napkins, cups and plates at no charge and without asking. I am sending my compliments to their headquarters management now!

Update by PGSI
Nov 02, 2011 7:46 pm EDT

Caveat Emptor is never a good policy with takeout! It aways implies the customer is being cheated unless the customer checks the contents. A pig in a poke. When money is exchanged for a clear order a contract is made. When something less is delivered, the act is fraud or theft, especially when such is repeated, as is this case. . .

Update by PGSI
Nov 02, 2011 7:33 pm EDT

This isn't the first time. . . This store has a history. There would not be a complaint if management would own up to these errors and at least try to correct them, much less, try to make it right, which, they never seem to be able or want to do!

Update by PGSI
Nov 02, 2011 7:13 pm EDT

Always pack the contents of your to-go orders and double-check them before giving the order over to the customer. Obviously, this was not done. . . and it will cost y'all a good deal of business.

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ijk7
US
Jul 13, 2011 2:56 pm EDT

I purchased the family size order of chicken and it was so greasy that we couldnt even eat it !

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miami-sci
Sunny Isles Beach, US
Nov 04, 2011 1:29 am EDT

YOU WERE PROBABLY RUDE TO HIM, THATS WHY HE DIDNT OFFER AN APOLOGY NOR REFUND

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Really?
San Diego, US
Nov 04, 2011 1:03 am EDT

Damn! You eat a lot of chickin.

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 13, 2011 3:28 pm EDT
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Oh boy. I hope you're trolling.

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12:54 am EDT
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Popeyes harassment

Verbal Harassment by owner. Not giving owed money for uniform return. Forced to quit by not giving enough hours and didn't pay over time for upto 2.5 hours.

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3:09 pm EDT
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Popeyes undercooked chicken/sides missing 3 times

Have made 3 vivits to Popeyes (a new one just opened in Milford, Delaware) 3 times the sides have been missing, and the last one the chicken was sour and undercooked (13 piece). Went back and took the chicken back, took about 20 minutes to get someone to wait on us (my wife and I) Was told that there was nothing that they could do without corporate approval. What does this all mean? Crap food and service and passing the buck! Will never go back, and word of mouth will be my main objective!

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6:27 pm EDT

Popeyes rotten chicken

Popeyes on Benning rd ne washington dc is a sorry nasty restaurant, The food there is rotten and don't have no taste to it.I have bought some Chicken from there and The Chicken was old and it was dry out with no flavor on it.I had call and report it and nobody never return my call back or my money back as well.Ya'll need to shut that Popeyes down because after I have went there to buy my family some food and the Chicken was nasty I dont go there no more.

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7:41 pm EDT

Popeyes did not complete my order

The Popeye's chicken @ 8732 s. stony island ave.placed my order on 6/10/11 got home part of order missing. called the manager she was very rude and said its not her fault and that she did not pack the order. that will be my last time for Popeye's if your the manager you are responsible for what your employees do first place i had to pull over to the side and wait for 15 min. that's was no problem.so the order should have been packed right with that amount of time to do so.so manager do your job and don't blame the employees.

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justmyself01
Anytown, US
Jul 04, 2011 11:19 pm EDT

LOL@ HWGA...come on...u know I'm right...no they don't have 30 secs to check their food...that only happens in a perfect world lol.

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justmyself01
Anytown, US
Jul 04, 2011 10:51 pm EDT

@HWGA sometimes people are in a rush and don't have or want to take time to do that...u figure a 15 min wait, it should have been right and they should have gave him something free for waiting (happened to me @ FKC the other night..waited long gave me free chicken)...but now that has happen, I'm sure they will check before they leave

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justmyself01
Anytown, US
Jul 04, 2011 10:49 pm EDT

Yes, check your food before you leave the lot or dinning area...I have that problem all the time with different places...especially Wendy's. But the manager shouldn't have been rude. What she should have said was to come back up, bring your receipt (with your stuff or without it the receipt would have sufficed) and could have gave you what was missing...problem solved (in the perfect world lol)

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DaisyNY
Elmira, US
Jul 03, 2011 9:53 pm EDT
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Even if the packer did make a mistake, you are responsible for not checking - but it is inexcusable for the manager to be rude.

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About Popeyes

Screenshot Popeyes
Popeye's is a popular fast-food chain that specializes in serving delicious fried chicken and seafood dishes. The company was founded in 1972 in New Orleans, Louisiana, and has since expanded to over 3,000 locations worldwide. The restaurant chain is known for its signature spicy chicken sandwich, which has become a fan favorite across the globe.

Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.

The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.

In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.

Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

Overview of Popeyes complaint handling

Popeyes reviews first appeared on Complaints Board on Jan 9, 2007. The latest review Service and cold product was posted on Oct 21, 2024. The latest complaint Shorted chicken from 10 pc box missing 3 Thighs was resolved on Nov 05, 2021. Popeyes has an average consumer rating of 1 stars from 1334 reviews. Popeyes has resolved 47 complaints.
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  1. Popeyes Contacts

  2. Popeyes phone numbers
    +1 (800) 767-3937
    +1 (800) 767-3937
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    +1 (404) 459-4450
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    +1 01902117336
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    More phone numbers
  3. Popeyes emails
  4. Popeyes address
    400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
  5. Popeyes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024

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