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Popeyes Complaints 1317

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P
6:55 pm EDT

Popeyes poor service

My dog is recognized under the town of aurora as a service dog. They didn't clarify if my dog is a service animal or not and spoke to me and warned me, I shouldn't bring the dog in. I reserved the rights to file a complaint to this store. By laws, service animals can go to public with the handlers. The staffs can only ask two questions, if both questions my answers are yes, they have no further rights to questions me, this is well cover under the ontario human rights code. Service animals must be allowed any place or area that the public is allowed. I am just sitting at the restaurant's seat not entering their kitchen. They have no rights to warn me for anything. Very poor uneducated staffs and very impolite.

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Wine Is Good
Wine Is Good
US
Jul 01, 2016 8:06 am EDT

Unless you animal is an actual service animal with identification stating that it is, it is not allowed. And yes, they CAN question you as to the type of service the animal is to perform, AND if you have identification for the animal.

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bernadette rivas
US
May 30, 2016 7:37 am EDT
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we`ve gone to popeyes and got the special 10 pieces for around 12.00 and they would give us 9, that`s happened twice, and then we got the same thing and got 3 mashed potatoes and only got 2 so we had to go around and get the other one, , we need a popeyes here in wyoming michigan so we don`t have to go so far away to get it, we love popeyes, it`s sad we have to go so far to get it, and when they mess up our order to far to travel to correct it

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S
12:06 pm EDT

Popeyes food

My friend an I were in chambersburg, pa on 4/12/16, we went for lunch at popeye's on us 30. The establishment was clean the people were friendly. We ordered the surf and turf, 2 chicken strips with 6 shrimp, biscuit, and 2 sides. When we got our food the chicken strips that came with my meal was suspose to be spicy, it was not spicy at all and they were rubberey, the shrimp had been reheated in the grease. I have always had great food from other popeye's locations, in ga an fl. This is the worst food ever. This was my friend's first time eating there, they dont care if they ever eat there again.

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1:48 pm EDT

Popeyes served food that was improperly marked

on April 1, 2016 my husband and I drove from Winchester to Lexington to order chicken( about 25 miles). He ordered the 3 piece chicken meal with dark meat. when he opened his box it had a thigh and 2 wings! I ordered the chicken tender box and 2 of the tasty strawberry cheesecake pies they advertised. the boxes were even marked with an S for strawberry. Imagine my surprise when I went to eat the pie they were both apple pies instead. never the less we were both dissatisfied with our visit to Popeye's chicken! It would be nice to get coupons for free meal since we both were dissatisfied.

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R
6:15 am EDT

Popeyes the product (my food order was completely, wrong but charged $33.95)

30 mar 2016 @ 19:56, store #10520 in victorville, ca.

I ordered several items which were: 1 (11) pcs (strips) h/h meal (I got regular chicken legs & thighs) which includes the (2) lg sides & (6) biscuits which I didn’t even received for $14.95, but was charged $24.99, (a little high which doesn’t add up and my whole order was wrong). then I also ordered the following items to be added to my order: (1) red beans & rice (small) for $2.19, and (4) apple pie's for total of $3.98. the problem is that the last 2-items I didn't receive them, since my order was to go, and I was already running late to work, I just grabbed the bag, said thank you and left without checking it first, (my bad). but once I got to work that's when I noticed that my order which I payed a total of $33.65 for items that I never got.

Since I have been a loyal customer of this popeye’s for several years and this is the first time that this has happened to me, I am willing to look at this issue as an honest mistake, but I still want to get my money back, get a completely new order correctly this time, and get the items that I didn't receive. I will go back to that store tomorrow morning, I hope to get this corrected with the store manager, but we will see what happens and yes I have my receipt. will update later today.

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Wine Is Good
Wine Is Good
US
Jul 01, 2016 8:07 am EDT

Next time, check the bag. Easy.

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3:49 pm EDT
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on march 17, 2016 at around 1:40pm, I went to popeyes to purchase the 11 piece mixed chicken for $13.99, I paid cash for my order, went home never looking in the box to make sure that my order was correct or fresh... 5 hours later, my daughter woke up so I finally open the box to get her something to eat since popeyes is her favorite eating place, when I...

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8:01 am EST
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On March 3, 2016 at 9:10 pm my church group stopped by Popeyes Chicken after a church engagement. Our pastor was treating everyone to a 2 piece dinner combo. It was a total of 9 ordered at the drive thru the young lady who took our order told us to come to the window to place our order. After waiting nearly 30 minutes in line, she informed us that they...

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5:36 pm EST

Popeyes operations disaster / not does time

Popeye's is advertising a shrimp special that is delicious, at a steal, you should try it. But all Popeye's don't participate, call ahead. So I call and sure enough they have, I'm there in line, my phone rings so as not to be rude, I step aside and allow two guest to go ahead of me. I get off the phone and place my order. There is a gentleman complaining at the counter, they had a few guest ahead and the chicken is cooking, by the way the cook, David need a raise, anyways chicken up and gone, cook dropped more, six people, three standing around not prepping anything, , why just one cook and five others that dont multitask .The gentleman that was complaining still doesn't have his order, 10 mins, remember I ordered shrimp!, I approach the counter and I'm told by one of the two! people at the register a third worker is getting it, five mins later, 15 mins I ask about my order, I'm told they gave it away, even though when I ask the cook he say he didn't drop the shrimp.24 mins later, the shrimp, finally! . I'm offered a free meal for my troubles, I say I'll take a comp.card for a later date, then one of the three that's just been chilling says we can't give you a comp card or a meal, What! How about a soft drink or pie, are you freaking serious? Avoid this Popeye's like the plague

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NoThanx
US
Feb 18, 2016 5:53 pm EST

So you got out of line to answer your phone, which caused you to miss getting the food, and somehow that's the restaurant's fault. Food establishments LIVE to spit in the food of customers like you, so keep whining about things that aren't their fault, and enjoy that big spitwad. Yum.

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5:05 pm EST
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Popeyes they never have chicken on hand

I go to this popeyes chicken at least once a week at different times most of the time its around 5 or 6 o'clock they seem to never have chicken ready for the customers I don't know how many times I have had to wait 30 minutes or more for chicken
Also the service and the attitude of the people that work there are absolutely ridiculous I am going to find a different chicken restaurant if this continues

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11:23 pm EST
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Popeyes store

I live across the street from popeye's and. They recently remolded their store denver, co. 14th hudson st. 80220. They installed some lights that are shinning directly inside our home ;my 4 year old daughter complains every night of the "bright light shinning in her window", it is very invasive! It's bad enough we have the traffic and trash thrown in front of our houses outside from the restaurant (A trash can outside of popeye's by the street would be nice, so it would be more convenient for your costumes, instead of them littering in the street) , I hope these bright lights can be resolved. Sincerely, the rodewald family

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11:56 am EST
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I ordered a 8 piece meal half spicy. Well what i got was old dried out and tasteless. I did not get any breast in my order of which i was supposed to get 2. I think there were 2 wings but so small and dried out they looked like deep fried skin. store is at 2005 broadway # [protected] my visit was on 12/22/15 around 4pm Franklin C Pearce [protected] [protected]@yahoo.com Thank You

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R
9:05 am EST

Popeyes store 2131 service time: 11:35 date: 11/13/15

First of all they only had one cashier, she was in training and no one was helping her(at least I thought she was in training).. She was so slow that it did not take long for the store to get full of people waiting in line to order. When we finally got our order and we had to go back up there 3 different times to get all of our order right. They did not give us our cups for our drinks, no utensils in our order, and they left out my One chicken wing. Every time we went back up there we had to wait AGAIN to get what we needed. I guess it was the shift manager was standing around with one of her male employees instead of her helping behind the counter and then that same male in employee, that was off that shift went behind the counter talking to the other employees. I will not say what company that I work for.. We manufactured Popeye's product.. Your specifications standard were a lot stricter than what you have for your stores from what I have seen. Very upset

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2:16 pm EDT

Popeyes service

Iv worked in this establishment but i do not want to revele myself because i dont want to be judged at my job but iv noticed this has been going on for a few months now and iv been wanting to speck up about it but iv been scared. But iv had enough one of my team crew members (ASHA HOLLAND) has been selling weed an smoking weed on the property for several months now she smokes weed on her breaks an comes back inside smelling like it but the mangers dont seem to notice because they work in the back an iv caught her 3 times selling little white pills to her friends that come on break they meet up in the bathroom so it doesnt seem like anything is happening but its so unprofessional an i honestly dont think she deserves to continue to work here its terrible for business.

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3:34 pm EDT
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Went to Popeye's today and ordered the Advertised Special for $4.99. I also wanted to order some onion rings which I saw on their website. When I inquired about the onion rings the girl that was taking my order laughed at me and not in a nice way, either. I told her I saw them online and she replied, "well not here." When my order was done I asked for the...

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12:15 pm EDT
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Okay, so yesterday I was at the popeyes in Garden Grove and while I was waiting in line I witnessed how the managers were mistreating the employees, and using inappropriate language. I believe that as a manager you are there to help them no trash talked them and make them feel uncomfortable at work, I don't know if they don't know that corrections to...

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1:58 pm EDT

Popeyes chicken that been served!

Good Afternoon!

First of all this is about the East Cleveland, Ohio Resturant! First of all quality of food, Speed of Service, Operation Awareness, Attitude tour the customers. The customers makes the business. If they stop coming who would be out of business, you guys will. I been a restuarant manager for McDonald's, Burger KIng and i never seen nothing like this before, Do you guys really care who or what you serve to customers bysides a bad attitude. Or are you just trying to make money with those Tuesday special. If the Operation Manager get from behind that desk and visit some of the restuarants to see how they are running, Me my self would be training a new staff, and hiring new managers that care about the business and the people. Instead of a check. Believe me i became a manager when i was 19 years old in the downtown area of Cleveland and moved up by handling a staff of forty people. So don't say it cannot be done. Please make the change to all the bad Popeye's that is having bad service and put a smile with a new attitude for the business. James Landers -landers.[protected]@netzero.com.

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7:48 pm EDT

Popeyes customer service from restaurant manager

I went in to the new popeyes location (Davis Dr.) in Newmarket, Ontario and bought $55 worth of food. 16 pieces of chicken and a chicken sandwich platter witch contained an extra large drink.. i politely asked the manager if i can replace the extra large cup for tqo medium cups so i can share my drink with my in-laws. She said she can only give me two small cups.. ok, that's fine, like giving me two medium cups is a big difference in cost to the restaurant.. next i asked if the sauce was in the bag and she said yes, so i asked her again because i doubted it was there, .. is the hot sauce for the chicken in the bag. So she gives me 3 packages of hot sauce for 16 pieces of chicken.. so i tell her there is 16 pieces of chicken in my order, can i have more hot sauce.. she gives me 3 more.. i thinking how did this manager become a manager? She can't afford to give me enough hot sauce for 16 pieces of chicken? Such a stupid manager. Please get rid of her, she is not giving popeyes a good name.. poor customer service.

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5:51 pm EDT
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I entered a popeye's chicken restaurant around 8:00 pm, friday september 4, 2015, ordered a $5.00 box meal, a breast and a thigh, the manger tells me that I have to order "white meat or dark meat", but the advertising says $5.00 box meal, "2pc. Mixed", angry, I order a 2pc white and ordered a thigh which costed $2.07. I want a free meal for that.

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12:23 pm EDT
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i was the only person in the restaurant on July 26 2015 store number 4696. So one of the worker after i order my food told that the fries is going to take three minutes are you willing to wait and i said yes. So by the time to food was ready and i was still the only one left in the restaurant. While I was leaving the cashier name Iphica told me get out. Now...

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9:00 am EDT

Popeyes food

When I go to Popeyes I usually got the family meals. They have a meal for 16.99 with 2 large sides and 6 biscuits, but for some reason i have to pay 26.00 to28.00 dollars. There is a charge for biscuits or have to pay extra for the side orders. No one can tell me why . They offer the meals for a certain price with the sides and biscuits and i do not expect to pay extra for what they advertise. This has happened to me 3 times and it will not happen again. Popeyes is not the only place to buy chicken.

Patricia Price

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11:35 am EDT
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Popeyes reselling stripped chicken breasts

Bought 11 piece chicken special.
Most were tiny wings and legs (Looked almost the size of cornish hens) , but the most outrageous part was 2 of 3 chicken breasts were stripped in the middle & side of meat (2/3 of meat removed).
I took pictures for proof.
Just wondering if this is standard routine now or a rogue exception.
Never saw this in chicagoland years earlier.

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Ruth and Kevin
Orange, US
Apr 08, 2015 1:51 pm EDT

You are pathetic, do you take a measuring tape everywhere? Also why did you take the pictures after you ate part of the chicken and claim it was resold?

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About Popeyes

Screenshot Popeyes
Popeye's is a popular fast-food chain that specializes in serving delicious fried chicken and seafood dishes. The company was founded in 1972 in New Orleans, Louisiana, and has since expanded to over 3,000 locations worldwide. The restaurant chain is known for its signature spicy chicken sandwich, which has become a fan favorite across the globe.

Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.

The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.

In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.

Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
How to file a complaint about Popeyes?

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2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

Overview of Popeyes complaint handling

Popeyes reviews first appeared on Complaints Board on Jan 9, 2007. The latest review Service and cold product was posted on Oct 21, 2024. The latest complaint Shorted chicken from 10 pc box missing 3 Thighs was resolved on Nov 05, 2021. Popeyes has an average consumer rating of 1 stars from 1334 reviews. Popeyes has resolved 47 complaints.
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  1. Popeyes Contacts

  2. Popeyes phone numbers
    +1 (800) 767-3937
    +1 (800) 767-3937
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    +1 (731) 427-6970
    +1 (731) 427-6970
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    +1 (404) 459-4450
    +1 (404) 459-4450
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    +1 01902117336
    +1 01902117336
    Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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  3. Popeyes emails
  4. Popeyes address
    400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
  5. Popeyes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024

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