We are extremely disappointed and unhappy with the customer care and service we've been receiving. September 6th will be 3 months since the day we placed our order and we are still without drapery in our master bedroom. It's been extremely difficult to sleep with all the light getting into the bedroom every single night that passes. Had we known it was going to take 3 months or possibly longer, we would have never purchased with 3 day blinds. We were told 6-10 weeks by the sales rep. My wife and I call every week to find out why it's taking so long and we are always given the same run around answer about some part that's not in stock. Nobody ever calls back or updates us. We literally have no idea when this order will be fulfilled. How can that be?! Extremely sad, frustrated, and disappointed with the way 3 day blinds have been treating us after spending $4000. I was actually thinking of ordering more items with them at first but that's certainly not going to happen now. Nobody at the company cares, only argues back and tells us to go read the contract and tough luck. Unbelievable disregard and no compassion for human beings. Typical large corporation robot feel, they have hundreds of employees, but no one is in charge and we are just another number. ZERO stars for customer satisfaction.
Desired outcome: Please deliver and install our order or at least let us know when it will really happen. If it's going to take x amount of weeks longer I just want to cancel and move on to someone who will treat us better.