3 Day Blinds
Reviews and Complaints

March 28 we had a mechanical simply sheer blind installed in our hallway from 3 day Blinds at a cost of $1266.99. That particular blind worked for just a few days before it failed, so we called their customer service line for help/repair. It took them appx 2 weeks to get over and access the issue and came to the conclusion that the blind was faulty and needed to be remade. So a month after the failure, they returned with a new mechanical blind. They installed this 2nd blind for it to work only a couple of days. It took again quite a while for them to determine that this 2nd blind was also a failure and needed AGAIN to remake it and install a new one. This third mechanical blind was installed July 27. It worked exactly 1 month and also failed. I contacted 3 day blinds this morning August 28, 2023 and stated that this one too has failed and would like them to come pick it up and refund our money ASAP for the original blind. How many times must this be remade and replaced before they just say “that’s enough” and just refund the money! They refuse to do that saying it must be remade again under warranty and the new one installed. Each install takes appx 3 weeks before the installation! We will never be able to use this blind! They obviously have lost money on this transaction as well as a customer and it makes complete sense to just STOP-REFUND-MOVE ON.

Anything you can do to help would be greatly appreciated.

I ordered 7 roman shades and picked a neutral fabric with tan, ecru, white, gray, and black threads. When the blinds were installed the fabric was clearly shades of blues, grays, white threads. My salesman assured me that customer service would be be responsive to my concern however they said it was just a variance in the fabric colors so I’m stuck with it. It is not possible that I picked a fabric with any blue in it since I have nothing blue in my home.

-When we moved into our home during late fall 2022 we got blinds from 3 day blinds and quite liked the quality and service.

-We had budget constraints so we waited until spring to get room blackout window treatment. This is when our horror story with 3D blinds started.

-The agent Ketty came home in March. We expressed our need for black out curtains as my husband finds it difficult to sleep in light. We are east facing and get sunlight as early as 5 am. She convinced us to change from drapes to blinds. I exprssed my concern that it would be good to get one single panel for the master bedroom but she again convinced us to get individual blinds for each of the windows with 100 % room darkening.

-When the order was delivered in April the room is bright (see video) and these expensive motorized blinds are useless to our need. The agent Ketty detailed in the contract that there will be a halo around the shades but never pointed out to us that she is mentioning that in her contract. She knew what she was signing us up for and that we will most definitely get back with an very obvious complaint as the room will not be dark. So she covers herself. -We have spent hours talking to the customer service who say it's not a big deal for them to replace as they do it all the time. But the minute they speak with Ketty it can no longer be done.

-We spent 3000 USD of hard earned money on these blinds but will now dismantle them after 3 months of follow ups and get a 50 USD IKEA curtains and a 50 USD curtain rod.

-We are so sad about our experience and it is negatively impacting our well being and do think it's not the company as we spoke to such good folks in customer service who were confident the issue will be resolved. We saw that with our previous order when one of the curtains came unmotatarised they swiftly changed it based on the installers note we did not have to call anyone.

-The problem is with the agent/ design consultant Ketty not agreeing to the replacement.

Ordered room darkening blinds order. #1262636 I

Was shown a small sample of dark cloth and lacing . When they’re shut, the dark cloth lines up making them darkening the room. There could be some light coming through the outer sides. I was not shown a sample or picture of shut blinds. What I received is blinds with light coming through in stripes. It looks horrible. I contacted Arman salesmen, and customer service on 6-5-23. Never heard from Arman again. Customer service gave me excuses of waiting for phone calls, I have a paper trail of excuses. Finally on 6-23-23 Robert Shuchat in customer service said he finally spoke with the DC and leed, 3 weeks later. Conclusion:::: what was discussed is what was ordered. Put drapes over the blinds or buy something else with a 40% discount. I had paid $7,450. For 5 windows. I’m so angry, don’t ever use 3 day blinds!.

I needed patio door shades and contacted 3Day Blinds. A sales rep contacted me and set up an appt. for March 15th. When the salesman arrived, I told him I wanted something that would give us light but give us privacy. I also said I wanted something in a warm grayish color. He showed us small samples that we could hold up to the door and we decided on Cobblestone. He was disappointed when he quoted us $904 and I told him we needed to discuss it. About an hr after he left, I called him and told him we wanted to go ahead with the order. I was required to put 1/2 down and the rest when the installer set the appt. I usually like to see what I get before I pay the rest. I gave him my cc# and he scheduled the blinds. I checked my cc the next day and he had charged the full amount. I called him and his answer was that I would have to pay it anyway. Our blinds came on April 5th and when they were installed we noticed a huge color difference between the two panels and one actually had a blue tint which I didn't like.

I called the sales rep and he said it would come out and look. When he walked in he immediately noticed the difference, said he never saw that happen and it was probably the installers fault. After discussing the issue I asked if we could see difference samples. He held up one sample and said one was Cobblestone and the other was Haze. We decided to keep the Haze panel and he ordered us a new one to replace the Cobblestone one. The new panel was installed on April 24th. The new panel is close but not a match to the other. I emailed our rep and told him we still had a problem. This was on April 25th. I emailed again on April 27th asking him to at least give us a number so we could get this fixed. I received no replies. I found a # for support and called that. I spoke to someone on May 3rd in their resolution department. He requested that I send pics. I explained the the pics weren't very good and that it looked like the texture was different and the color was close but no match. I requested someone come out and look at them. On May 4th he told me he had sent our issue up for approval. I asked what approval... no answer. I emailed him on May 9th for an update... no response. I emailed on May 11th... no response.

My husband called him on 15th and spoke to someone else. He wanted to know what was taking so long and why our contact wouldn't call us back. We thought we could get someone out sooner to look at the blinds. Finally they transferred him to the rep helping us. I got on and asked what we were waiting for, why is the process taking so long and could we get someone out soon. He said that he had referred our problem and was requesting a new shade. I explained that I didn't think the sales rep had the correct sample and that I was afraid that if they ordered a new shade in that color it wouldn't match either. I just wanted someone to look at them. Our neighbors could tell the difference as well as family members. We took our screen door off to see if that was causing the issue but it wasn't. Everyone that looked closely said the texture was different, a little off. I'll admit I was very frustrated and upset over how long and tedious this process was... I am sure he didn't appreciate the call. He told me he would mark it urgent and have a new sales rep call within 2 days. 3 days later I received an email from him saying our claim was denied... not sorry, not thank you... nothing. Now I have blinds that don't match and no recourse. When I called headquarters they put the call in a call center... and since it was closed I would have to start all over.

Customer order No. 1233197 - Robert & Thayer Cooper

Blinds sold to us by Sarah LaBonte of 3 Day Blinds were installed on May 5, 2023. There was a problem with the installation that was recognized by the installer and reported to the company. It appeared that the problem stemmed from improper measurement by 3 Day Blinds. Ms. LaBonte was notified of the problem on May 6. She was notified again on May 7 with photos of the problems. We tried to call her phone but there was no answer and voice mailbox was full. We received an email stating that she would call back. We have not received any communication as of today, May 15. We emailed and called Customer Support in California on May 12 and were told that someone would get back to us by today, May 15. We have not heard a word. We are winter residents in Florida and had planned to return to our home in Delaware on this date. We are now being held hostage in our home because NO ONE WILL CALL US! We now need a resolution IMMEDIATELY!

At the start of 2023, I purchased blinds for my kitchen and office from Wendy Raleigh with 3 Day Blinds for what I was told was a 40% discount because it was the end of the year sale. For the kitchen, the order Wendy sold me was for 5 bottom up remote controlled blinds with a motor that was to be hidden in the top of the blind. When the installer came, that was not what was delivered. I received one hidden motor, top down/bottom up and four external motor blinds. These blinds would have to be controlled by two separate remotes.

When I called Wendy to explain, she said there had been an error and she would get back with me. She did not get back and I had to call her a couple of times to find out from her that they no longer make the hidden motor blinds in my size. I let her know that I would go with manual but would expect the same discount since this new order would be to replace the one that was made in error on her part. Wendy and 3 Day blinds have refused to give me the additional discount for my replacement blinds and will only honor current pricing without the 40% applied.

I have was also overcharged for my second installment and the one of the blinds is installed crooked.

Three blinds were delivered to us yesterday, Two don't fit as they should. Both seem to have been improperly measured. They have been installed. One is too loose for the casement holding them. The other is too wide for the casement, so it cannot slide properly un and down. The installer recognized the problem with the second one and suggested a workaround for using the blind. When raising or lowering the blind, he told me to push it closed to the glass. It works better that way, but that is not a suitable fix. The problem is that the blinds were improperly measured or unsatisfactorily consistent with the measurements,

I wanted to love the service that I received from 3 Day Blinds, but unfortunately, the only thing I ended up liking is the blinds themselves.

Service-wise, the service team messed up my order not once, not twice, but three times. Each time they came out, they brought the wrong part. Once is understandable, but three times? C'mon. I commute to and from work, and I had to put time off aside to be able to be home each time that they came out. Imagine how I felt each time hearing "We got the wrong part again. Sorry. We'll need to reschedule again." This costed me time, money, and put a strain on my job.

On the third visit, the technician dropped 3 screws and forgot to pick them up upon leaving. I only noticed this when my 10-month-old, who crawls and is very curious, found one before I did and was about to put it into his mouth. I then started checking for more, and I found the other two around where the work was being done in my home.

There was total miscommunication between their call center, the service technicians, and the warehouse/purchasing team that was supposed to supply the right part.

I don't recommend 3-Day Blinds. Find a local blinds company that price matches and will be respectful of your home and your time.

We had a consultant for 3dayblinds Robert Thorne, over to give us an estimate for drapes and window treatments.
He was very professional.
We asked him for a quote and deceptively said he would email it to us.
We received the email that evening.
It had my wife's name on the 'contract as signed as well as a SVP
Scott Menendez.
We never gave a deposit we did NOT sign anything and we apparently are in a binding contract to purchase $13,000 worth of window treatments.
This is a fraud and are sending the complaint to New York State Attorney Generals office and better business bureau.
We tried contacting Mr. Thorne at both of his phone numbers with no response as of yet.

Not pleased with the overall quality of the 3-Day product! Initial consult on September 23rd 2022. Install took place Sept 29th. The issues with quality developed quickly after only 2 days. A piece of plastic material was on the floor near our computer and 2 days after that another appeared by the sliding glass door! Contacted 3 Day and had an installer show on Oct 12th and said it was a terrible installation and he would order parts. Back and forth till mid November and a followup was scheduled for Nov. 22nd. 4 hours late after and angry call to the installers office yesterday and it looked like the "issues" were resolved! Lo and behold I went to raise a LR shade and it would not raise today! Not pleased at all $10.500 too!

They fully charged my credit card. Weeks after my initial consultation. Installer shows up at the very end of the install window, knowing he had 16 windows to install. He said the electric shades weren’t charged like they’re supposed to be. He installed 5 of them. Broke one in the process and didn’t say anything. He left saying someone would be in touch. Days of calling and calling customer service to be given the run around that someone would be calling me back. They don’t. I’ve called several times. They’re not a reliable business. They’re very fraudulent in their practice of taking the consumers money and not delivering the goods and services.

I placed an order on 8/31/22 for blind installation. I put down half of the deposit at that time. On September 26, the balance was debited from my account with no prior notice. I received an email on 9/13 stating my blinds installation date was revised and was now estimated for installation on or before 10/12/22/ The product has been paid in full but I have had no communication with anyone. I called the salesman, the installer and customer service representative to no avail. I am extremely frustrated with the lack of communication and their lack of following through to determine when my blinds will be installed. I cannot speak to the quality of the item because nothing has been done. I am out a couple of thousand dollars and as of today 10/13 still do not have a date for installation.

Ilive in Moreno Valley, Ca. 92557. In the past I have had 3-Day blind installed in my home. But on April 9, 2022 I had 3-Blind measure picture window for a blind after I have swamp cooler removed and a New Window installed (different company) On august 24, 2022 I paid 250.00 for installation on Sept. 7, 2022, Wednesday. Yes, installer showed up, did a good job installing, it's Not his fault how the shade is designed. TODAY is Thursday, Sept 8, 2022, I have emailed 3-Blinds that it looks CHEAP, AND they took rest of payment.

I'm in the process of contacting BETTER BUSINESS BUREAU if they ignore me

I purchased window treatments from 3 day blinds on January 3, 2022. And as of 8/22/2022. The have not been fixed.or replaced. I have two window blinds that don’t close all the way because either the design consultant Measure them wrong or the manufacturer made them to short. The third window blind does not close correctly. There is either something wrong with the Mechanism or their poorly designed blinds.

I then advised Ms. Winfield that I look at both orders and I am being charged an extra $151.96 (75.98 x 2) for both of the Fax Wood Blinds - Ultra-Lift, when there should be no additional charge. The issue was caused by wrong measurements as they were made 2 inches short as they do not sit flat on the windowsill. Note I did not take/supply the measurements. They were taken by Tori Hemingway your design consultant. You also have a charge of 79.88 for a cornice, you advised there would not be a charge. Once again Tori Hemingway your design consultant advised to brackets would not be seen as the valance covers/hides the brackets. With regards to the Faux Wood Blinds-Ultra-lift at a cost of $543.01 that do not properly close should have been credited towards the Horizontal Sheers - Motorized. And change for the new cornice is the only product to be charge. At this point in time what needs to be done is take the balance due on order # 625068 from the $1,502.61 and refund me $650.64 ($1,502.61 - $851.97=$650.64) and fix or replace the window treatments currently installed.

Jeremy charge my credit card $1502.61 and was unable to supply an invoice for the replacement items the were being purchased including all credits, adjustment and money received. I was trusting that I was being changed fairly and giving an additional funds without first getting an invoice/bill. The invoice/bill I received by email should have been in detailed included all cost of the replacement products, credits and money received. Note the window treatments in both bathrooms were either measured or made wrong. The person who came to inspect the products I expressed my concerns about, should have realize that was the issue. Jeremy also advised that was the issue and was ordering replacement of those same blinds. I then a picked a replacement valence for the vertical blinds that was the 5 inches as it was needed to block the view of the mounting brackets. As the wrong type of vertical blinds were installed, which caused the mounting brackets to be seen with the type of valance that was included as well as the correct adjustment for taxes.

I’m which you said I would receive one at no additional charge. Note, if Tori would have order the correct vertical blinds, they would have been inside the casing of the sliding glass door the valence

installed would not needed to be replaced. I then selected new upgraded window treatment including a valence which I felt was needed for that type of product. Jeremy was unable to produce me and invoice email after I called and advised I did not receive one. Once I received the invoice I call and advised him the new invoice did not have detail information that included exact costs and credits and the additional discount that was advised I would receive as part of the new transaction as I would be paying the balance of the prior transaction. Jeremy advised he would tell accounting advising them what I was requesting on the new invoice.

At this point your company has a total of $2,452.61 of my money. Which consists of a deposit of $950.00 from the fist order (totaled cost $1,802.97) and a additional $1,502.61 for the replacement of one window treatment as the blinds in both bathrooms (because they are too short) are replacement blinds, a replacement a valance for the family room window treatment and an additional valance (I felt is needed) for the new window treatment. With that in mind and as I stated already a new detailed invoice needed to be generated which will clear show all costs and credits. Also I should not be charged additional installation, packing and handling fees.

Then Ms. Alvarez got involved and she advised it would resolve the issue. After receiving the document I notified Ms. Alvarez that I would wait until after I received the correct refund. I still have not received a refund over the over charge. So at this point in time I have defected window treatment.

I received the document below;

I have received, reviewed and understand the Contract (including notices o f cancellation in duplicate) , the Order; Umited Lifetime Warranty, and Product Information. By signing above, I am agreeing to all of their terms as well as those set forth above.

I understand that All Sales Are Final once any applicable three-day right to cancel period has expired, and that the total price for this order is $1,490.85.

I am authorizing Contractor to charge a deposit in the amount o f $1,490.85 to my Check as noted in the Contract. I understand that any balance outstanding is due in full prior to installation, and will automatically be charged to my credit or debit card or via Electronic Funds Transfer (EFT) from my bank account at the time installation is scheduled.

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CustomerName: DOMINICKBORGIA

Order Number: 910016

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Limited Lifetime Warranty

3 Day Blinds proudly extends the following warranties on 3 Day Blinds branded products and services provided by 3 Day Blinds to the original buyer, with proof of purchase.

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What is covered:

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Operating mechanisms (other than motors and remote controls) and components are covered for the lifetime of the product.

Cords and ladders are covered for seven years. After seven years, a nominal fee applies °

for repair, or customer can order replacement parts for a small packaging and handling fee.

Fabrics, motors and remote controls are covered for five years.

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What is not covered:

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Nonnal wear and tear. Examples of wear and tear include (but are not limited to) fraying, stains, pet damage, exposure to the elements (including heat, sun, wind, water or moisture), and/or material discoloration or fading over time.

o Product failure due to improper installation (unless installation services were provided by 3 Day Blinds) or operation, alteration by anyone other than a 3 Day Blinds representative, abuse, misuse, damage from pets or insects.

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Nonnal variations in color grain or texture of natural products, slight warping of wood products, and natural color changes to materials that take place over time.

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Products that exceed size recommendations or are otherwise made outside 3 Day

Blinds' specifications.

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Please note the following:

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Resolution of Warranty Issues: If it is detennined that warranty service is required, it will be detennined at the sole discretion of a 3 Day Blinds representative whether the product will be repaired or replaced.

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Matching Products: In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications. If this is not possible, we will match the product as closely as

o

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possible.

Third-Party Branded Products: Third-party branded products (includes any products not branded with a 3 Day Blinds trademark) are subject to the warranties of the third- party manufacturer which are included with such product, if any.

Damage: Any damage to the product visible upon delivery or installation must be reported to 3 Day Blinds within 30 days, or this warranty will not apply.

Professional Installation Warranty:

If professional installation services are purchased along with the product, 3 Day Blinds offers a warranty that such installation services will be free from defective installation. This installation warranty extends to the original buyer, with proof of purchase, for up to one year after the completion of the installation.

Additionally, if installation services are purchased, we will come to the location where the products were installed and attempt to perfonn any necessary repair service covered under this warranty at no additional charge for one year from date of purchase. If it is necessary to remove the product from the

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installation location in order to complete the repairs, 3 Day Blinds will re-install the product free of charge.

Disclaimer and Limitation of Liability:

There are no warranties that extend beyond this express written warranty, except the implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall 3 Day Blinds be liable for lost profits, or other indirect, incidental, consequential, special or exemplary damages. Some states do not allow the exclusion or limitation of Incidental damages, so the above limitations or exclusions may not apply to everyone. This warranty gives specific legal rights including other rights which vary from state to state.

Warranty Procedures: For warranty service, call {®Q) 800-3329 and have the order number. 0 Cllck here to insert my electronic signature

https://threeday.picbus,ness.com/contract-group2?wo=910016&cus=638063

8/17/22, 5:25 PM Page 13 of 15

that will normally range from 1/8 inch to 1/4 inch. For Roller Shades, Sheer Horizontal Shades and Simply Sheer Shades this gap will be approximately 1 inch on the control side and 5/8 inch on the non-control side.

Horizontal Sheer Shades will not close as tightly as some of our other products with tilting

vanes or slats. The vanes on longer shades will close more tightly at the top than the bottom. The difference increases with the length of the shade.

When raised, most blinds and shades will create a "stack", which may partially obstruct the view.

Outside mounted treatments will allow some light to leak out around the outer edges of the treatment creating a "halo" affect.

Any products whereby installation take down was not paid for and not included in the Order Details, installation will not include take down of such existing products. Buyer understands that all blinds/brackets must be removed for such existing products by Buyer prior to the installation appointment or an additional charge will apply.

Product Disclaimers and Information

CustomerName: DOMINICKBORGIA OrderNumber: 910016

All delivery dates listed in the Contract are only estimates, and are subject to change without notice. Delivery dates may occasionally be impacted by weather, natural disasters, world

events, unexpected material back orders or other unanticipated events. In the case of products

manufactured by other companies, such deliveries may also be subject to the production schedule of the outside manufacturer.

Installation of cordless window treatments is recommended where young children or pets may be present. In all circumstances, window treatment pull cords should always be secured by a tension pulley attached to the wall, or wrapped around a cord cleat. For more information, visit windowcoverings.org.

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Inside mount Roller Shades, Sheer Horizontal Sheer Shades and Simply Sheer Shades have larger light gaps than most products that range from 1/2 inch to 1 inch.

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Inside mounted window treatments will have a light gap along the sides of the window opening

I have reviewed, understand, and consent to all of the foregoing product disclaimers and information.

Signed By Buyer:

0 Click here to insert my electronic signature

z 3DAYBLINDS

YOU'LL LOVE THE TREATMENT

WE DESIGN

0

WE MEASURE

WE INSTALL

YOU RELAX

OUR REPUTATION IS BASED ON

OVER 40 YEARS OF CLIENT SATISFACTION

* High quality, custom window coverings at manufacturer's pricing

Products designed to meet your unique wants and needs

* Seamless end-to-end service and unmatched value!

+

YOUR PROJECT

INCLUDES THE FOLLOWING:

/ Custom made window treatments

we selected today

/ Precise, guaranteed measurements

/ Courteous, professional installation

/ 1 year guarantee on installation

along with industry leading

Limited Lifetime Warranty

/ Take down and removal" of

existing window coverings

/ Customer Care support

Visit www.3dayblinds.com/contact-us

for hours of operation.

THE PEACE OF MIND CHOICE IS 3 DAY BLINDS!

Smart. Simple. Fast. Zero Interest Payment Option**

Use our special payment option to purchase your

dream window treatments today so you can start

enjoying the difference they'll make in your home!

Finance 12 month interest Free Monthlv Cost:

In

YEARS

A*

AS SEEN ON TV

AGIV BE

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Your all inclusive price:

windows

2

- 2

"white faux wood blinds-bathrooms

I set vertical blinds - woodland

1-2' decorative

faux blinds

2313.20

480

41 01.95

2

*Removal not availabie in all markets, ask Design Consuitant regarding avalability of this service,

•Subiect to credit approval Minimum monthly payments required during the promotional period. Making minimum monthly payments during the promotional period will not pay off the entire principal balance. Interest is billed during the promotional period, but all interest is waved if the purchase amount

is pald in full before the expiration of the promotional period Financing for GreenSky consumer loan programs is provided by federally insured, federal and state chartered financial institutions without regard to age, race, color, religion, national origin yender, or familial status. Offer availability subject to

change, see Design Consultant for details

State Contractor and Home improvement Licenses, Arzona 321055, Califomia 1005986 Connecticut HIC 0644950. New Jersey 13V/H09390200, Oregon 209181. Pennsylvanla PA107656. Tennessee

On August 04th 2022 , Courtney Rasmussen sold me a window blind with $434.14 . I did mention in the whole conversation with her that I need the blind immediately and asked her when I will get it . She said in 3 days. Of course it sounds reasonable for me even I paid a lil bit too much for the blind . Yet, today August 11th, I have received nothing from the company, no email mentioning about shipping and no tracking number. My window have been left opened the whole time ! She also never mentioned to me I have 3 days to cancel my order if I change my mind , not even one word ! I’m so disappointed with the service and the honesty of this company. If you charge customer more money than other, you please must have a better service ! I planned to order some more blinds for my bigger windows. But sorry , it is more than enough to have this absolutely unpleasant experience! Never again ! Totally waste of my time and money ! You are making people lives so inconvenient!

We had a scheduled appointment on July 27th between 11-12. No one came I, called and they said they tried to contact us but could not reach us. I checked my e-mail and at 10:09 am they sent an email stating that they had to cancel the appointment. We waited a few days and called to make another appointment. This time it was scheduled for 5:00 pm on August 2nd. Again no one came or called. When we made this appointment, we made sure to give them both our land line and cell numbers. I then again called customer service they claim that no appointment was scheduled. Niki offered to make another appointment but I declined.

They are supposed to be Custom Window shades!

We chose 3-Day Blinds because of the years in business and our consultant made it clear they back up their product. Who would have thought it was the worst decision we could have made.

Ordered on May 25, 2022. On June 11, 2022, the day of install we immediately stopped the installer due to the product not fitting properly and called our consultant to inform her of the horrific quality, material, fit and install of the "Custom Shades". Since the installer removed all our wood blinds at once and carelessly threw them in the back of his truck, they were mangled and unable to be reinstalled. After discussion with our consultant, Kathy & the installer, they decided to continue with the install and will contact us and resolve this issue at a further date. In the meantime, we have noticed more defects with these "Customer Shades" and told 3 Day Blinds, we just want a refund. We don't trust their product, the quality or installation. We have been going back and forth ever since and asked that they schedule to have these removed, with no luck with removal or refund. They have made no attempt to come and remove these "custom shades" that look like we just threw sheets over our windows; and now they are calling trying to get final payment and said they are going to charge the card on file without our authorization.

These photos show 2 inch gaps, crooked, valance, not flush to wall, valence crooked. Nothing about these are "CUSTOM FIT".