Aaron's
Reviews and Complaints

i cannot pay my paymentt until the first week of Jan i have been out of work due to covid and just lost my job i neve cancelled my insurance and people keep comming to my house i would like my insurance put back on my account as i never cancelled it

I purchased a riding lawn mower and a refrigerator from aaron's in tallahassee on tennessee st. Thinking I was at least half way done with my payments I asked how much do I still owe well the price for the mower was 1268 which I have already paid 655 but they say I still owe 1177 the refrigerator was 915 which I have already paid 451 but still owe 858 so they say my payments went on interest im confused maybe someone can explain where my payments went my name is tawana gavin my number [protected] email tawanagavin600.[protected]@gmail.com

I had rented two dressers from the Aaron's on Boston rd Springfield ma phone number [protected], and unfortunately the dresser came in broken and they sent for a new one, we had agreed that I would pick it once it got there. For some reason I call this morning to check on the status of it and was handled by a rude person, so I said I will call back later that day. Then I get 2 missed calls from them call back and they tell me I missed them that they were on front of my house witch I was never aware that they were coming I was to be picking up the merchandise. They were extremely rude and unprofessional I'm returning everything now I will never deal with you people again. Hire professional people in the Springfield ma locations.

The manager at my local Aarons store (Amanda) told me I was pathetic for not paying my bill. She put me down yelled at me continually hung up the phone on me. She discussed personal information when calling my references, she criticized me to my references that she called. She continually threatened me when she called me every single day. I had loyally paid my Loan with Aarons for 22 months.; she was collecting a debt of 175 dollars after I paid 3000 dollars for the last 22 months of my loan. I only had a month and a half left to pay when Aarons began harassing me. Due to the coronavirus I lost my job on March 14th 2020. I am ineligible to collect unemployment I received one stimulusPayment of 1700 dollars in April. I sold items, borrowed money and even pawn items to help myself and my daughter survive the pandemic! I have not eaten any food in a whole day. I fed my daughter canned food that I borrowed from neighbors! And Amanda your manager screamed at me and told me I was pathetic. I have lost 10 pounds Because I try not to eat so I could give it to my daughter. Because of Amanda's threats and harassment I finally paid off my loan on Friday but now I have no food, no gas and I don't know how I will survive until the first of July when I will get food stamps. This is the person you have representing your store! Shame on you!

One of you guys his name is David just told me he was keeping my lawnmower because I didn't have the money until the 3rd and it's my last payment I have paid of alot of things with yall and I said I had so much going bad that I should just kill myself and he said I should so someone needs to call me asap [protected] my name is Tracy Williams I have made complaints about him before calling me white trash and nothing has been done I'm fixing to get my lawyer and the news involved

With the virus I had to make some choices. I elected to return my TV so I put it in the car and took it to the store in Newport, NC I was told that because of the virus they were not able to take anything back thru the front door of the store {which I understand}, and had to come to my house to pick it up, I called the store and told them my plans and was advised that Mike would have to make the arraingments which he never called. What better way to be safe when your employees did not have to come into my house, Mike said they would call and make an appointment to pick it up, I am doing a lot of odd jobs have no idea when I will be home to meet them if they call. The TV is in the back of my car waiting for them to pick it up. Also back in July we ordered new cushion covers for our couch and chairs we still have not recieved them and I am wondering why your service man came and took pictures and agreed that they need replaced, could you also check on this. Thank Keith Bernauer [protected]

Gd evening my is Zulma Rodriguez. I had rented an automatic bed from Arron's and I had payed $143.43 now they said that my card didn't go though the girl that took my information she said it went though. Now shw saying my card was declined and mr. Josh said he was taking my bed from my house 04-11-2020 I had payed and they were rude he cant take my bed im handicap pls tell them not to take my bed I know the law about renting. Ty Zulma Rodriguez and Mr Josh hang the phone on me

I am trying to speak to a manager and they tell me they left or they busy or to lunch please help they took money from my account. After I have told them I was canceling the order. They took the money so I been trying to talk to them and they tell me one thing and do another all I want is to get this problem solved and they told me at one time they would figure something out so I can afford the tv but just told me they would call but nothing I have been trying to talk to them and nothing. Please help me get it resolved. Any question my number is [protected].

I am not happy with how I am being treated with aarons in cedar rapids iowa. We got a bed and had it a week to begain with then went back in to the store to let them know that we were unable to sleep on it and asked for a differnt bed or are money back so we laied down on the other beds and found one at that time I made a payment for the new bed and still got charged for the other bed that we still have and they and have never bougth us the new bed that we talked about. This has been going on for a month now they told us the truck was broke down witch was a lie when we asked there guys. They told us we would get are money back and it is not on my card like they said it would be. I would never tell anyone to go there.

I called Aaron's store on western ave in Sioux falls three days ago and asked them to come and get the tv I'm renting; however the guy I talked to was very rude and disrespectful to me. I told him the day I'll be off work and he said those days doesn't work for him and the days he gave are days I'm at work. I told I won't be home those days and he said he don't give a f**k I should do whatever or bring it in myself. I don't think that's good customer service. My cell phone number is [protected] and email is [protected]@yahoo.com)

He Arrins store here in Toccoa/Eastollee Georgia 30577. Well heres how it happened my well my 8yr old sons HP LAPTOP computer crashed or whatever so I took into the store here inToccoa for them to look at and the manager at the time said they would have to send it sumwhere for servicing now mind this was just last year they said it would go out the truck that thursday after christmas they said it would only be week or two before they got it back and here it is March 9th 2020 and they saying it still ain't came back in. now I am excuse my language getting pissed off I have been renting from them for over ten years now I am fixin to get on facebook Twitter instagram and any where else and post what these so called employees of the arrons store here in toccoa Georgia is doing the laptop should have already been back to in by now and plus our little boy uses it for his schooling we homeschool him and now because of it he is way behind and also if possible get a laptop that is of equal value because right now I am paying for something I ain't even got just like they did me last year with washer machine please help and get this [censored] under control I am about to go up there and settle it myself or send sum folks to do. it for me here is my name that is in the account Melissaq S Schlink home address is 318 Old Mize Road Toccoa Georgia 30577 if ya need anything else feel free to contact me or steven via email [protected]@gmail.com [protected]@gmail.com or phone # [protected] ask for me or steven carter I an about to go to my lawyer just to let ya know so let us know something pretty quick thank and god bless Melissa Schlink and steven carter

Kerrville, Texas

Specifically inspired by the store in Kerrville, Texas. Just don't do it. Aaron's contracts in my opinion are predatory. They only serve Aaron's. I don't know what's better - send your money to Nigeria because you won the lottery or sign your life away with one of these contracts. I would never deal with Aaron's again and will encourage anyone for the rest of my life to never deal with this corporation as they operate today. They need new leadership.

I urge everyone to search settlements of lawsuits with the FTC where they installed spyware on rented computers. Also read the National Law Center documents on the Rent to Own Racket and more. Not to mention Consumer Reports. Buy you a used appliance from Facebook marketplace. You will thank me and be forever grateful. My experience with customer service is poor to none and I hope you never have a problem. I don't want to talk about management but beware and proceed with caution If you sign a contract with this store good luck and Godspeed.

I purchased this refrigerator about 2years ago at store # c1527, 209 superior avenue bogalusa, louisiana 70427 about the last 6months I started having problem with it leaking water in side of the veggies bins. Each time I go in to make my payment, I was told that a work order had been place. But till this day february 16, 2020. I have purchased a lot of merchandise from aaron's but I guess my business is not of value to aaron's. I paid off my refrigerator account and end tables and coffee table account. I am very upset with this company. I was award the aaron's gold star preferred customer award. But right now I am very disappointed with them, I am considing t aking my business elsewhere. I went to purchase a riding lawnmower but was told my account is locked. But the next day I received a call from the store asking if wanted to get anything, they was running a sale. I don't think I want to be buying anything else soon.

i got couch called day firt pymt ws gonna be due as had something come up and called Aarons in Burlington iowa to come pick it up and not charge my card for the whole month he refused and said i couldnt get refund and would have to just keep it til the end of the month then call to have them pick it up told him didnt want to keep it for another month finally gave up does no god and they are good liars there say if have something come up they will work with you yeah i got ocen front property right here in Illinois for 2 cents a acre soon as they get couch im done will go to rent a center if need something not going back to Aarons and them liars name IS Troy Joned can be reached at 1(217)659-7972 i called on January3rd as talked to them about the couch when black friday ad was going on so no payments til jan 2020 they said delivery be soon as got couch in but waited til mid or later part of december even though they left their paperwork as 11/29/2019 Mr Douglas J.Herdliska is one i talked to i was also told my pymt would be around 107.00 a month it was 117.00 some odd cents i called back asked told itt was a etended warranty for when i got couch paid off i said i didnt get asked you just assumed what crap well keep it for another onth and we will credit you10.00 back off net payment no thanks they best get here get this or all helk gonna break loose.

On January 3, 2020, I called the store at 3364 Cental Ave, Hot Springs AR. I spoke with a lady to ask about fixing my french door refrigerator. the handle on the freezer part came off. She informed me that after you pay off the item that aaron was only responsible for 60 days once it had been paid off. She then told me that it was still under warranty and someone would be out January 8th. I call the store today(January 8th) and a man name Anthony explain to me that they took me off the list because it was not under warranty.
No one called me to tell me that they had canceled the order to come out to fix the refrigerator. I stayed home all day waiting. I responded with why and I became very upset. I have a very loud voice and it may seem as if I was screeming. He begin to scold me if I was a child. I explain to him that I had spent over $3000.00 dollars in that store and you mean that you won't honor your contract. I have never heard of a aaron's club until today. The point is that I paid off two refrigerators on time and everyone was nice except this person. I told him that I would never step back in that store again; to sum it up he was very rude and never should he talk to anyone like that. I am 75 years old and I demand respect. It is the principal of the matter, that every customer be treated with dignity.

Brendalyn Henry Jacobs

My son is a college kid looking to order a bed room set because he live with me the rep ask will I be willing to just go down seen I own the home ahe will not be credit checking or doing anything with my name it will just go down now he gets a call that they cant deliver him anything do to me owning something that's been reported close out on my report in all the supervisor at the store in bloomfield lied twice to me in when I approach him he got very defensive in rude on the phone his name al he works out of bloomfield I will not like to see work or deal with customers he stated they didnt run social he check name in order to get ports they had to run my name I just got marry never put anything under odoms it was under ports so their for my social had to be ran in iam very inpleased in if nothing done with him I will take further actions he also said he didnt care if I reach out to corporate or anything I was a work with a room full of people for witness I dont care what the situation is customers service a must I need to be contact immediately [protected]

Hello, I am currently paying a monthly payment of $134 for my washer and dryer.. it was originally set up for the 15th of each month but with financial set backs I have had to spread out payments... I find it frustrating that Aaron's doesn't allow you to pay half and half in their website or even when you call in. Customer service at the Boise Idaho location is disgusting... if I'm one day late they call 10 times a day! And when you try to explain that you are not backing out on payments you just can't pay that day they are very rude about it and threaten to take it... I have about $800 left to pay and it's unfortunate that they will lose a customer over terrible service that could be corrected with a more realistic outlook. I make my payment every month... I was also told I could skip a payment if I needed to .. that they allow one.. but when I try to use that they say that's not allowed. So frustrating

I am buying a refrigerator and a stove for Aaron's on the east south blvd in Montgomery AL. I paid down on the applicants and they brought it out the next day. It took all night for them to get here. When they did came one of the worker was I guess trier he tried everything around to get out putting in the refrigerator. (O we can't get this in we will have to bring you another one tomorrow, one of the men who brought it here). A couple days later my food started to smell I was wondering why. The deep freezer works wonderful, but the refrigerator? I don't know so I had brought milk and it spoil I brought more not knowing the refrigerator was out. So I call Aaron's and let them know my food is spoiling and to check my refrigerator. So the one of the young ladies said what to put the refrigerator on -38. So when I close it it went back up on 60. They came out I took my frozen food out and I had to through all my food I had brought with my money in the trash! I ain't going to lie I am a little upset. So the manager gave me the distance manager number. So I call him and he was talking about we don't reimburse food. I feel like that's my money in which I am paying Aaron's every week to keep my food so it wouldn't be spoil! My money gone down the drain. That's not fair! Now they got me with a loaner until they get minds fix . Hell it been almost a month now I haven't heard from them I have to call them. The manager has a very very very bad attitude. She don't know how to conduct business. You can't work with the public and with a attitude like she has! I am kind of angry with her. I feel mistreated. Myself and Mr. Holcombe .. We shouldn't feel neglected we pay our bill every week we suppose to have what we pick not to have no a loader. It has been to long we are not paying for a two door refrigerator we pick a side by side refrigerator. I am very unhappy about this situation. I am not trying to be nasty but i am getting impatience! Something need to be done about my food that was lost and the way the we have been mistreated with Aaron's staff on the east south blvd Montgomery, Alabama.
Eddie & Contrina Holcombe
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