Aaron's
Reviews and Complaints

The gentle shows up at my door and starts banging on the door over and over as if he’s literally the police. Then he begins to threaten me and say he’s not leaving until I get on the phone with someone in the store extremely loudly in the hallway after I told him I will not argue with him let alone conduct business in the hallway. One of my neighbors heard the banging on the door all the way down the hall and opened the door instead of him ringing my buzzard. I told the store I would be filing a police report because I didn’t feel safe let alone left uneasy a mover decided to play cop. It is unprofessional and unethical behavior for a late payment. You can’t just show up at one’s house and began to act disorderly. Will no longer do business with Aaron’s this is an all time low.

I got a 75 inch Samsung television off of aarons after about a week the screen on out and Samsung small repair person out four times and I took them another two months to get a hold of Aarons because I kept getting put on hold so then I agreed to swap it. I missed a day at work and they never showed up and they had me bring the TV back the next day or swap it out for an element. I got home and the screen was broken on it and I’ll try to get them to come and switch the TV. I said it up and they want me to bring it to him so I took it back to them and I will still calling me harass me wanting timer for TV repair upon when I think about To them

I have been renting furniture from Arron’s , I lost my job after Christmas so it was hard trying to get my furniture paid but I was harassed by Aaron’s they stood outside my house door knocking for 2 hours , said they wasn’t leaving until they got there money or they would call the police, whoever was standing out there where also asking my neighbor questions and things that was very unprofessional I paid the total that was due and asked how much was left he said 649 I told him I would pay it off in end March early April and he said that was fine. When I called to pay it off they said it was 900$ And there is more.

I have been ignored, dismissed, and disrespected by Aaron’s store on main st in Elmira NY as well as Gregory Phillips, a service agent I reached out to for help who also dismissed my complaint and did nothing to rectify the situation. I’ve been lied to about delivery availability and strung along since the beginning of the month for a 50” tv to come 6 blocks from the store… who has a panel truck. During the time when they couldn’t be bothered to deliver the tv that was in stock in store on day 1, and couldn’t be bothered to even contact me, the delivery truck was at the store, for several hours every day. Appealed to mr phillips repeatedly just to be dismissed again and again. It’s baffling to me that Aaron’s would rather lose over $5000 in lease’s just to avoid bringing a tv that they have, 6 blocks… there is absolutely no excuse that would justify the treatment I’ve received considering how much of my money was going to Aaron’s. I’ve been a great customer and always have paid my leases 2 weeks before they’re due, without fail. I’ve assisted with the delivery of my own products and apparently it’s not worth being treated like a paying customer

Me and my sister ( GENEVA WATSON) went to Aaron's to rent a Bluetooth speaker on March 3rd there was one person working and she could not help so me and my sister went to put the speaker in the van I pulled up as close to Aaron's as I could and me and Geneva went to put the speaker in the van I went to turn to pull the speaker and my right knee popped I thought I broke my leg I was in so much pain I couldn't hop back inside to make a complaint I left went home and I couldn't not stand the pain anymore I went to the hospital and found out I tore my ACL

I am leasing a mattress from Aaron's currently, a "high end hybrid" mattress that was supposedly their best, I am NEVER late on payments, and just recently the bed has started sagging and dipping in the middle, all the way across the bed. Making it very uncomfortable, I turned this into their store, requesting a new matress since I am still paying on the mattress, it's less than a year old, and I have a "club account" which is supposed to cover any damages or malfunctions. This Aaron's store in Binghamton, NY has done absolutely NOTHING to help me. First the manager, Mike tells me he'll take care of me, no matter what not to worry" and now, it's been over a month and I get absolutely no call backs, no answers, nothing. This mattress I have is unbearable. My body aches, and all I asked for was a club claim, for them to replace the bed with something new that isn't going to dip and sag, this isn't normal use, I haven't seen a bed this "new" sag like this in my entire life. The installers came to take pictures, and they tell me it's because my floor is uneven - thats why there's a HUGE dip in my bed, which is complete and total nonsense, I've lived in that home for 3 years, and never had THE FLOOR do this to any other mattress. Their quality of products are junk, the Customer Service absolutely sucks, and there is 100% NO RESOLUTION for the CUSTOMERS all they care about is MONEY AND THEIR INVENTORY. You can't get ahold of anyone higher up, because they just tell you to call the store the furniture is from.

I opened an account with Aaron's for a Samsung TV. The TV has had issues since day one and they refuse to give me a new one, I let this go. My fiancé and I went in together and around the same time got me a gaming pc. The pc was also pre owned and guarantied to be in perfect working order and tested. Day 1 of the pc and every day since I Have had random freezing, video glitches, and multiple other issues. I called the store and they said they would send someone out. I informed them that due to my fiancés work hours, they would have to come after 12 noon. They agreed yet showed up at 10:30am informed us that the pc has 5 minutes to have an error or there's nothing they can do. After the tech gave it time to boot, he went outside called his manager comes in and said there's nothing they can do. At this point, I pulled out my phone and showed video and photos of the issues. The guy left and I have since gone to cooperate many times who eventually said if the owner does not want to let me change stores or get the equipment fixed it is his choice and there's nothing I can do. I have been called a lye rect and do not appreciate the abuse or the money and work these issues have caused me. I am going to build my own pc now, but wanted to warn people that this is how this corrupt company scams people. They will also tell you that if you miss a payment by one day, you're going to be prosecuted. Do not take the chance with them, you will not be helped, only harmed.

I had an installation done and have been left with chips in my paint work a door that won't shut the black rubber has been wraipped off from under the front door I was left with radiators that have been left leaking dust and dirt left on my walls and floors and my carpets have been left black I complained Justin came out tried to blot a couple of black patches on my bedroom floor and knowone has called me back after complaining I'm a council tenant so I will go through the council and ombuds man as the way my home was left is discusting my sons exema has been so bad since they left my boys to sleep in dust and all I asked is that they put my carpets back to how they were they had no respect for my home and I have been nothing but lied to

I purchased a couch on Jan 1,23 an over a month later no couch no answer. I've called 3 times an got 3 different story's. Zero professionalism zero customer service or satisfaction. Zero contact or update from Aaron's except emails wanting me to buy more. No offer of numbers or management to help get a proper answer or resolution. I'm absolutely outraged I threw my couch out weeks ago an have been without an I'm no closer to getting it. I would appreciate someone contacting me from management or that can actually do something because I don't have the money to get another an you all took my money for a payment already yet I a month later still have no product. Likely hood of doing any future business is about gone an will recommend that no one that ik do any as well.

During my employment at Aaron’s I have experienced many hostile situations. On one occasion I felt pressured into driving without the proper approval, once I made aware by another manager of this direct violation of company policy I then addressed the situation with my general manager whom asked if I could “ forget about it” He later deleted emails he had received about my clearance notice to drive. On different occasions, I was racially harassed as jokes were made about my hair, and a very inappropriate comment “ free at last, free at last, free at last” were made towards me after being in a very frustrating situation. Since calls are recorded at Aaron’s, the racial comment was made yesterday at 3:15 on the company’s phone.

We got a recliner thru Aaron’s after being loyal customers for years. My husband was having surgery on his shoulder and needed somewhere comfortable to sit. We was told we would have the chair before his surgery in a week, being in store stock.The chair arrived with the back broken and electrical not working. My husband wrote on the paperwork that is was and was told someone will get with him. No one called back after general manager was left messages. On December 27th my husband calls me at work telling me he was reclining in the chair watching tv when the back broke flipping him out of the chair. Mind you a week after his shoulder surgery. Hurting his back. Several more calls were made to the management but no calls back. Another chair was finally brought to replace the broken one. After several days. On Jan 16 myself and my husband called and asked to talk to management and was transferred to a woman named Amy. She was very rude and hateful on the phone when we asked what they were going to do about the broken chair. She was rude when she first got on the phone and continued till she upset my husband when I had to take over the conversation.

This man came knocking on my door so loud and crazy, that my kids and myself was scared to even open the door, I didn’t want to but they wouldn’t leave they kept knocking on my door. So I opened the door and here this tall creepy as man was over here eyeballing me and my kids, harassing us about payment in the most disrespectful way, wouldn’t leave until I paid ! He’s lucky I didn’t call the police but believe me this is the last time I ever purchased anything from here! If this is how u treat your customers! Next time I will be calling the police & filing a report! I feel unsafe in my home because of him!

On 12/20/2022 I had a 85 inch tv delivered to my house with only my wife home I do over the road trucking so I wouldn’t be back anytime soon they delivered the tv took it out the box and left and it in the middle of my living room floor refused to put it back in the box with my two year old running around as explained to them in the store the tv was for Christmas so why leave it out in the open when it only takes two minutes to put back in the box if the delivery guy wasn’t so busy trying to flirt maybe he could do his job very unprofessional customer service is thrash will never be back

I caught Covid -19 last month in November, I was unable to return to work until I tested negative for the virus. this left me out of work for 3 weeks.

I called all of my creditors and advised them of my issue.

My pay period is biweekly therefore I had to work 2 weeks in order to get paid and my pay day is 12/23/2022. I advised the representative that I will pay for the November and the December payment at that time.

I was told that they could not allow me that much time that they will give me until

12/16/2022 to make my payment or they will come out to collect the washer dryer combo.

I am on a 24-month lease, I started leasing the unit around July 2021

On 12/14/2022 An repetitive from Arron's which is located in Lansing Michigan came to my house to inquire about payment. He knocked on the door before I could answer he started yelling through my living room window. This is ridiculous first it was calls after business hours like 8pm or 9pm sometimes and that's after I've made a payment or they just show up at your house. This is harassment at it's finest. I mentioned to the Representative that they call my house after business hours to which he replied the Law says we can call you until 9 but the store closes at 8.

I initially tried to pay it off doing the 90 day same as cash but the manager Britney said I had to come to the office to pay it off. I could not come that day. I waited two days later to come and it was too late the price had went up. Of course I was upset, but then I got better May payments missed a payment in November. She called to tell me and I told her I could not make a payment till next week. She said we cannot wait that long so she said we're going to send someone out to pick it up. I said, OK when he got there I was at work. I told him on my doorbell that I was at work. I tried to call twice up there after he left. No answer I even called the next morning still no answer she called me today and I am unfortunately on vacation that's been planned since last year, needless to say she asked me for another payment. I told her again I cannot pay until next week but I told her that I was returning the equipment on Monday. She said we cannot wait that long we're gonna now take for the actions why would you do? That seems very unfair. I'm a single mother and I've honestly been trying, she's been rude to me from the beginning and she continue to tell me her calls on monitor so I need to review those calls because the conversations were clear she said I still had to make a partial payment which is fine. I will make the partial payment upon returning the equipment, but it won't be till next Friday till I'm able to make the payment. I will return the equipment on Monday and in business with errands but it seems like this young lady wants to pursue further Actions, when I am simply trying to do the right thing she's giving me no other options.

I leased a recliner two months ago, after 1 week a piece broke in the bottom of the chair. The techs came and looked at it and said they had to order a part. Haven't seen them since. I have paid 2 payments for a chair I can't use. I want them to pick it up, I don't want a piece of crap chair. Aaron's has always took care of me and this puzzles and makes me extremely angry. I should get a refund for a chair that hasn't worked. The staff is great, the tech's...not so much. Tired of waiting. Thank you very much Rick Black

I have been an Aarons Customer for some time and got to say that the quality of merchandise and the Customer Serivces has gone downhill. I can say that I cannot wait to pay off my things so that I can get new ones for the stuff that is now not usable. I am still purchasing a bed and it has fallen apart along the seams. I called the Wadsworth office and was advised by the acting GM that there is nothing he can do on a bed.

I called the other day to pay my bill and get it caught up until January, I told them I could pay $662 that day and call back and pay rest as soon as I had it. The manager quoted me $7xx, so I paid the $662 and still owed $113. I called back 2 days later to pay the $113, that was supposed to get me caught up until January, now the account manager, Nancy, and the store manager are saying I am still behind and will only give me until December 9th to pay it. Well, I only get paid once a month, so I cannot pay until the 30th of December. I have 3 accounts. Shannon Striplin, Jason Striplin, and Linwood Holden. I just paid off my ice box, my washer and dryer, and my stove. I am a good customer, and have had nothing but issues since transferring me to Magnolia, AR from Minden, LA. I am sick of them. They are rude and do not know their butts from a hole in the ground.