Acai Advanced review: Unauthorized charges 219

You are not going to believe this, but I have been emailing them since the end of May to cancel my husband's order (they said he had to be the one to cancel - and yes I was being doubly charged) and I finally tried one last attempt this morning after seeing your post. I received a response back! I received a response from support@acaiadvancedcs.com GOOD LUCK!

Can Not get anyone to answer the phone in order to cancel product. Product has made me sick, I called to canced and no answer, afte 37 minutes on the phone I hung up. Tried to call back and busy signal. Everyday is a busy signal so I get charged $64.95 for another month and do not receive the product and then charged $24.95 for a program that you automaticly get enrolled for when you purchased this product, without your knowledge. There is a different number that you have to call to cancel this membership. But once again, no one will answer the phone in order to cancel. Remember if you do not have enough money in your account, your bank pays this and then charges you another $30 for ISF. NO NOT BUY THIS PRODUCT.

I wish I would have done some research before I tried this product! What a scam! You get a free 15 day trial... sure, but what they don't tell you is that you will get charged for future shipments. When I discovered this I immediately began calling to cancel.. and like everyone else I never could get a live person on the phone. So, I called my bank to find out how to prevent the charges before they happen and when I started to explain the issue to my bank the lady knew exactly what I was talking about before I even finished! Apparently it is more common than I thought! It's an inconvience to cancel my debit card and wait for a new one... but it saves me the added problems of unwanted charges and hidden charges they don't tell you about.
STAY AWAY! DO NOT TRY THIS! Next call... attorney.

I am still on hold with this company. I wonder if they will ever answer. Did they for you and did you get your order canceled?

This company has cost me a lot of money. The best thing to do is to cancel your card. I see others have had the same problem. I hope this company gets sued. I wish I knew what to do to stop this company.

I just wanted to look at their website and get some info and give the phone number so that I will know some info when they call me. They call me and after talking with first customer service agent I said I am not interested then still atleast 30 people call me inspite of saying I am not interested and they promise me I don't have to return the package and i just need to cancel if i don't like the trial supply. which i do and they asked me to send the trial supply unlike what they promised me. then added to all this foul game which they played, they said they never recieved the trial supply which i sent and charge me 79 dollars. Thankfully, after the bad experience I sent the package with USPS tracking number and when I told them the tracking number then they could verify and returned back the money. I don;t understand how foolish they can be and what these people can downgrade themselves to. its unimaginable lies, i made sure that none of my friends even will try the trial package after that.

This partucular Product Aci Advanced HLM was recommended by the Opra Winphrey Show, so I sent for the free trial and paid the shipping. I am unable to take this product and ask to have it returned, but told I didn't need to. Now, I'm charged for another bottle to the tune of $74.90 with $9.96 shipping ! I've called three times and have actually talked to a Lila & a Henry and they tell me their systems are being work on and cannot assist my complaint and to call back. I've tried now to call back and the Phone number is always busy. I'd appreciate some assistance to get this bottle off my hands and my account credited. Thanks .

This is a total scam. I agree with every post above me. I ordered the 5.95 trial like an idiot. I got the bottle quickly. When I found out about the recurring costs, I called to cancel and get an RMA#. They simply refused to issue one. Two days later I got a charge for the 24.95 and 64.95. The first charge for the B.S. "Live Lean" membership which was concealed and never requested. The second charge for 64.95 which they said was a two month supply on the initial order sent out. She said they save on postage by shipping 60 capsules. I finally closed my bank account that was used for this transaction. Today they said they would cancel my membership but could not issue any refunds due to it has been 17 days (2 more than the trial period not shown). I think we need to all band together a bring a class action suit against these scammers. They are making millions of dollars fooling people with their $2.00 snake oil. Please don't hesitate to contact me if such legal action is initiated. apbrajevic@aol.com

I had the same efects you did, but you have to add very severe mood swings to my simptoms, so much so that my family and friends REALLY notice it. Just wanted to let you know, you are not the only one.

They sucks charge my credit card before time won't send me RMA # SO i can returned the product which made me sick also, 3 other product which I Order from another company I know problem with them returning there products.

Buyer Beware---Every complaint is legitimate. Very unethical business practices. Very difficult to contact and resolve complaints. Live Lean Membership is very concealed. This group should be forced out of business.

I ordered Acai advanced for free minus the $5.95 S/H charge. 15 days later I get a charge on my visa for 24.95. This is a charge for a company called Acai Live Lean for Life weight Loss Mgt plan. You are automatically signed up for this "service" when you order Acai advanced and when you cancel Acai advanced this service is not cancelled. You must call a seperate company to get your money back call [protected] and cancel this plan after you order Acai advanced or better yet NEVER order Acai advanced at all. You can get these vitamins at walgreens BOGO. I called when I found this charge on my visa and only recieved a $10 refund. I hope this helps and from now on I plan to research any "free" products on-line in the future. I found all these complaints easily by simply googling the product name.
Good luck!

I've read the multitude of complaints about this company on this site and want to share how I'm fighting them. I too listened on speakerphone for over 1 1/2 hrs. while they played music and no one ever did answer. But after so long a time when their recorded message was failing an e-mail address was announced. I tried it and it worked. It's support@acaiadvancedcs.com. I've been blasting them ever since (and keeping copies of everything, as per Judge Marilyn on TV). They've charged me the initial $5.95, then $64.95, then $74.90 and most recently $24.95. I've alerted them that I've filed a complaint with the BBB (http://boston.bbb.org) and the Consumer Protection Division of the Attorney General of Maine (type this in at Ask.com and it'll take you right there). I've advised them my next stop with be with Rachel Ray since they originally used her name and picture to sell their product and after that I'll complain to the Feds (http://www.ic3.gov/complaint/default.aspx) whose site indicates they will get the FBI involved if merited. I've received an e-mail from "Denise" at Acai Advanced listing a phone #, [protected] asking for additional info to trace my order. I had given my original order # and shipping date, but they couldn't trace it? Give me a break. Anyway, I haven't called her yet. E-mailed my intentions as stated above (and kept a copy) and told her to IMMEDIATELY credit my card and I'll be watching my account online to see that this happens. I told her I'M NOT KIDDING. Let's all follow a similar procedure and see what happens. Don't cancel your credit card if you have rewards pending. Report it as lost or stolen and keep your rewards but get a new number. Best wishes to all.

completely agree with all comments. Have just spent 2 hours on the phone trying to cancel this membership, haven't reach anybody yet...What they do should be illegal.

I ALSO TRIED THE FREE TRIAL AND DID READ EVERYTHING HOWEVER I DIDNT REALIZE THERE WERE TWO SEPERATE COMPANIES TO CANCEL IF I GET NO RESPONSE I WILL CONTACT MY CREDIT CARD COMPANY WITH SO MANY COMPLAINTS YOU WOULD THINK THEY WOULD LIKE TO MAKE THINGS RIGHT I WILL GO TO WALGREENS OR RITE AIDE AND TRY OTHER ACAI PRODUCTS WITH OUT THE HASSEL I WILL NEVER EVER EVER DO SOMTHING LIKE THIS AGAIN

THIS IS FROM ANOTHER PERSON WHO ALSO FEELS AS I DO:

BEWARE OF ACAI ADVANCED. YOU WILL BE DOUBLED TEAMED! I ordered the free trial of the ACAI ADVANCED c/o GLF . The only thing they said you would be charged for is $5.95 shipping.

I called to cancel the Acai and was given TWO cancellation numbers.
After the $88. was charged to my Visa, I contacted them. Of course,
they aren't affiliated with the other company. I had to go on line to get a number to call Nature Cleanse. They have a 'no refund' policy. Well, after you call one company that you went thru their website and received TWO cancellation numbers, you would think that takes care of both? WRONG. Then Nature Cleanse states no refund policy.
I will submit another separate complaint for them.

I emailed them and said I never signed up for the Live Lean and never got the pills in the mail. I also called my credit card company and declared the charges as fraud. I will keep you all posted.

Can't even find the web site I ordered from to reread the term and conditions

The numbers I was given for Google Chest is [protected]. The number for Blazingwords is [protected]. This is a fraudulent practice and I don't know how they are getting away with it. But they say they will refund your money, but be persistent if they tell you they can't. They eventually give in, especially when you accuse them of what this practice is...FRAUD! I have learned my lesson about falling for these internet schemes. Once they get your credit card number for ANY introductory offer, you are going to be billed in the future because the fine print just doesn't explain their policies.

This is the biggest rip off I've ever seen in my life. Like a fool, I failed to read the terms and conditions of this offer. Don't make my mistake. They tell you that you can have this 15-day free trail. Well, then not only are you charged the remaining balance, you are charged 24.95 for a website! Live Lean for Life. That's a crock of bull if I ever heard one. Finally, after days and days of trying to speak to someone so I can cancel this, I got a girl named Patty who cancelled everything for me, and gave me cancellation numbers for both Live Lean for Life and AcaiAdvanced, but told since I was past my 15-day trial, I could not return the product. Since I made this HUGE misktake, I've been researching this further and have seen that you can actually get this product at Walgreen's much, much cheaper.

I totally agree with all of you on this issue. They got me too. I just spent 45 minutes trying to get this subscription stopped. I had already returned the product but then the next credit card bill that I received had the online subscription to some weight loss program on it. Something that I had never even heard of... I was so mad! I called and called for 3 days and today was the first time that I could ever get a live person on the other end. The other times it just rang and rang. After letting it ring for 29 minutes today, someone finally answered but after discussing my issue with the girl she told me she would cancel my subscription and then she hung up on me. Never again..not me!

This product is not that bad and the customer service is very helpful with all problems that you may have. The biggest complaint I have seen on this board is that people have not read the terms and conditions of the product when they order it. People need to take ownership of there own decisions in life. If you order a product and put in your own credit card info make sure you know what you are getting yourself into. Take the time to read the important materials of that product.

I want to thank all of you. I also fell for the scam and ordered the free trial paid the 5.95 it wasnt until I tried to cancel I found this forum. I cancelled my check card right away and all I was out was the 5.95. I am still trying to cancel but no luck. I wish there was a way to get back at these people for taking advantage of us. But hopefully this will help another unsuspecting victim. Thanks again to all who wrote in.

After 25 min of holding, I finally spoke with an associate. She gave me a cancellation number, her name and associate ID. When I asked to ship the product back, they wouldn't allow me to do so saying that "it was a compancy policy" that they don't accept returns. I asked why you could retun the trial product and they said, "the return only applies to the trial shipment and you are over your 15 days". I have a feeling this is not the end.

ACAI ADVANCED IS A SCAM.DONT FALL FOR IT, I PLACED MY ORDER ON 06/16/09 AND THEY TOLD ME I WILL RECEIVED AN EMAIL SHORTLY, I NEVER GOT THE EMAIL, I CALL CUSTOMER SERVICE NO RESPONCE, I CALL AGAIN @ FEW DAYS LATER AND HOLD FOR ALMOST AN 1HR AND FINALLY TALK TO @ CUSTOMER SERVICE AND ASK WHEN WILL I RECEIVE MY ORDER?THEY TOLD ME THEY DO NOT HAVE MY INFORMATION BUT, THE $63.98 WAS ALREADY TAKEN FROM MY ACCOUNT, I CALLED UP MY BANK AND EXPLAIN THE MATTER TO THEM AND I ASKED THEM TO STOP ALL TRANSICTION AND ALSO CANCLED THE CARD AND ISSUE ME @ NEW ONE.SO PLEASE DONT FALL FOR THE RISK FREE TRIAL JUST PAY SMALL SHIPPING AND HANDELING.

pills made me and my daughter very sick can not use them and i want to be refunded

I guess I was lucky, for I finally got through to get my RMA number to return the product, and then I asked if they were affiliated with Vita Live Lean, and I was attimate about them reversing the $24.95 charge and the rep stated that she could reverse it but it would cost ME $12.00 for them to do so. I was furious ! I demanded to talk to a supervisor and I was so upset that of course he wasn't willing to help me at all. But it sure felt good to let them know how I felt about companies misrepresenting themselves and ripping people off with their stupid fine print crap. I even expressed to both of them, how could they even work for a company that they know rips people off. I got a cancellation # and if I am charged any more monies, they had better watch out... It's a shame, for now I am going to be very skeptical if I ever, ever order anything online again... to sad...

I am having the same issue with this SO CALLED company. They told me I have to WRITE to corporate, give me a break like there going to refund. Just cancel your cards people, this scam is crazy and a lot of innocent people are losing money due to Oprah with her millions backing it, I'm shocked she is this dishonest. I guess money goes to money like they say, and we all suffer for there stupidity to scam us. *sigh*

I'm so happy that I read these comments. Thank all of you. I was about to try out the free trial. I was almost to filled in the credit card information to pay for this.

You definitely make very valid points. However, I take exception to being called "lazy". This scam company knows the majority of people will fall for their ad for "free" stuff. I personally can get all the Acai I want from the vitamin co-op I manage. I just gave our co-op order yesterday and noticed some very good companies in our catalog offering Acai for between $6 and $10. My interest in this company's scam advertising was that my son's wedding was approaching and I wanted to lose some weight. Our co-op orders only once a month so the time element factored in. I reasoned that the $5.95 was probably about what I would pay wholesale through the co-op. Believe me, I've learned an important lesson re reading 'terms and conditions'. I do have positive news about my situation. The BBB got me a full refund of all monies paid. I LOVE THE BBB! Incidentally, the only reason their product could cause weight loss is that it contains Cascara Sagrada and Senna, powerful laxatives. Have a nice day 'Savvy One'.

TO EVERYBODY OUT THERE WHO'S BEING SCAMMED BY THIS MAINE-BASED COMPANY: Definitely take my advice and submit an online complaint with boston.bbb.org. I got one e-mail from the company saying I hadn't cancelled within the 15-day limit and therefore they wouldn't give me a refund and right behind that came an e-mail from the BBB to which they had replied they were giving me a full refund of all monies charged to me. GO FOR IT! You can get a refund too! It's worth the effort. Marcia

It would have been nice if there had been SOME disclaimer regarding side effects. Primarily, EXTREME cramping so bad you can't go to WORK! I am so angry about that. If I had known I could have taken it on a day off! I canceled my free trial and I'd better NOT be charged anything ELSE!

I ordered my free trail bottle 3 weeks ago and I just received the product 2 days ago. I immediately called to cancel using the 888 number on the package label, but today is the third day I'm calling and you CAN'T get anyone on the phone. I have to give up after being on hold for more than an hour each time. Can anyone tell me how I can cancel my order with them? Thank you so much

FYI, I had the same problem but I was able to get through to Nature Cleanse at this number: [protected] between 8-5 EST. I can't get through to Acai Advanced. The [protected] number is just a non-stop recording...

They don't have a website to submit a question too order to return an order. You need to call to get an RMA # and I have tried to call 3 times, waiting on hold for atleast 30 minutes each time and have never talked to anyone.

I returned some product to them todau via UPS without an RMA # so I will just have to wait and see. Seems to be very sketchy business practice to me and I am a business owner myself and wish the government would regulate this as much as they do everything else.

I too am experiencing the same thing. I ordered it on 6/5 and never received the supplement until 6/17, today is the 19th and I have been on the phone - first with busy signals, then open lines, finally a pre recorded message. I am still holding UGH! Today is day 15 so I need to cancel, I only got 2 days of my 15 day free trial. I will be calling my credit card company next to cancel that card and to open a new account so they can not charge me any more . How do you bring a lawsuit against a company like this. I will be contacting the BBB about them! What crooks!

Agree with you. I have never ordered a product like this, but had a weak moment I guess.

Here is my experience, which doesn't seem as bad as others (YET, perhaps?).

Ordered on June 3. It was June 16, and the product had still not arrived, so I went online to research the company because I thought maybe it was a ripoff scheme. Sure enough, I found websites like this one and learned that I should call to cancel as soon as I received the product because this is a headache just waiting to happen. I ended up getting the package in the mail the next day on June 17.

So today, June 19, I called to cancel. The guy I talked to was very nice and accomodating, and didn't try to sell me anything. Right away he gave me two cancellation numbers, one for Acai Advanced and one for the weight loss program. I am still going to call their number to cancel, too, though, just to be sure. It was kind of odd because when I asked him if he could cancel the weight loss program too he said, "Yes, I'm getting that number for you right now also.", like he had already begun cancelling it before I even asked. So it seemed like I was getting better service than others who have made complaints here.

Next he said he would get me an RMA number to return (this was a relief because it means I made it within their 14-day trial period, from time of shipment), and he put me on hold. He came back about 30 seconds later and said that their system was down and he would have to call me back. I asked how long it would be (I was fearing I'd never ever get a call back, and I was glad to actually be talking to someone so I was scared to hang up!), and he said within a few hours. I was skeptical, but sure enough, he called back in about 10 minutes, if that, with an RMA number for me.

So - so far - so good. But I'm not out of the forest yet. I plan to send the bottle back, get it certified (thanks for that very helpful tip I found here from others), and hopefully the only thing I ever see is the $5.95 and the $7 it costs to send back. In the end, $13 for a bottle of caffeine pills seems like a lot, but really, is nothing compared to what others are losing in this scam.

Last but not least, I would like to say I do agree there is responsibility on the customer because we should read the terms before we buy. But there is a differnce between customer responsibility and outright being misled. I did read over the terms quickly before purchasing and I don't recall seeing anything about being signed up for the the Live Lean weight program. That part is really unfair and sneaky in my opinion. If I had found this stuff online, I wouldn't have even KNOWN I was signed up for it! It isn't anywhere on the invoice or brochure that comes with the bottle, and if you don't happen to look up these types of forums online, you might never know until it appears on your credit card. And even then you might be confused about where the charges are coming from!

Anyway - lesson learned here.

Total scam! I have tried numerous times to cancel and haven't been able to. I am so tired of them putting charges on my credit card, I am about to close my card and get a new one.

I wish I had read all this information before ordering the product. Yes it is a scam for sure. I did order the Acai Advance and with it came a flyer Live Lean for Life I have tried numerous times to call them but get a busy signal. I looked into my account today and saw the 24.95 charge for lean for life. Called the bank had to cancel my debit card. Lesson well learned. Next time I will just go to the physican and get prescription for weight loss. It will be alot cheaper in the long run

Stay away from these companies. They will hide behind other names and products. Be very, very careful. These companies are scams and cheats.

FWM Laboratories
2040 NE 163rd, Suite 305
North Miami Beach, FL 33162
[protected]
[protected]

Acai Berry Detox (Same as FWM Labs)
3007 Greene Street
Hollywood, Fl. 33020
[protected]

Real Technology Labs
970 W. Broadway, Suite 83
Jackson, WY 83001
[protected]
[protected]
[protected]
[protected]
[protected]

Acai Berry
127 NW 13th Sreet, Suite #4
Boca Raton, FL 33432
[protected]

Advanced Acai
5300 Ontario Mills Pkwy, Unit 400,
Ontario, CA 91764
[protected]–3083

Berry Max Products
1435 East Venice Ave. # 257
Venice, FL 34292
[protected]

Max Colon Products
10088 6th St. Suite G
Rancho Cucamonga, CA 91730
[protected]

Pure Nutrients
3280 Suntree Blvd
Suite 101
Melbourne, FL 32940
[protected]

Other numbers:

[protected]/[protected]