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Beware of acai advanced. You will be doubled teamed! I ordered the free trail of the acai advanced c/o glf. The only thing they said you would be charged for is $5.95 shipping. They made me sick so I called and cancelled it within the trail period. They told me to send back the bottle and there would be no further charges and they gave me confirmation #. I asked again… is there anything else I need to do, would there be any more charges to my card and they said no. A week later I have a charge for $24.95… beside the charge it said, ” purchase vit*live lean aa 1”. I had no idea who that was so I called my bank and they gave me a phone number that was associated with the charge [protected]). I called the number and they said the charge was for the living lean weight loss management plan that I signed up with. I told them that I did not sign up for any weight loss plan and they told me that I did when I ordered the trail order of acai advanced. They said when you place that order you automatically sign up with them. I disagreed and asked her to show me ‘on the site’ where it states that I am doing that. Right above where you sign up for the trail there is a bubble that states: … plus free gift pass to liveleanforlife weight loss management plan… then she tells me to go way down to the bottom of the page where the site menu is and click on ‘terms and conditions’. I then told her no matter what, I did call and cancel and made sure before we hung up that there would be no further charges. She told me that they were a separate company and had nothing to do with them. I needed to call a different number to cancel with them. What a rip off!
The complaint has been investigated and resolved to the customer’s satisfaction.
THIS PRODUCT IS A SCAM DO NOT BUY IT I REPEAT DO NOT BUY IT. THEY SAY THEY GIVE YOU 15 DAYS TO TRY THE PRODUCT FOR 1.95 SHIPPING THAT IS A LIE THEY DO NOT SENT THE PRODUCT OUT RIGHT AWAY SO 5 DAYS WERE DEDUCTED FOR MY SHIPPING SO I ONLY HAD SIX DAYS TO TRY IT BEFORE THEY STARTED BILLING MY CREDIT CARD FOR 59.95 I DID NOT EVEN GET TO TRY THE PRODUCT FOR EVEN A WEEK WHEN THEY WENT INTO MY ACCOUNT. THAN THEY HAVE NO CORPORATE TELEPHONE NUMBER TO CONTACT ONLY A P.O. BOX YOU CAN WRITE TOO. YOU ONLY GET TO TALK TO THESE STUPID REPS. THAT KNOW THEY ARE RIPPING YOU OFF AND DONT CARE. PLEASE DO NOT BE SCAMED BY THESE PEOPLE.
I wished I had found this website before "getting scammed" into this product and its concealed subscription membership. I am challenging the credit card charges (perhaps my credit card company will have better luck than me). The product arrived a week after I placed the order. There was no receipt, no literature of terms and con. I knew I had a trial period (my mistake...I thought I had a 30 day trial period) to see how I responded to the product. I didn't do well with it, so I wasn't going to re-order. Much to my surprise, the order was placed by the company. When my card was charged (15 days from the day I first placed the "free, no-risk" trial) and the bill arrived, I immediately called them to cancel. I missed the 15 day deadline, so no return, no credit. Five days later another month's supply came in the mail. I immediately called back and they said they were not authorized to accept any returns...under any circumstances after the trial period even though I had a cancellation number. This is my first experience with this kind of internet scam, so I was shocked to learn how far they veer from ethical or commonly accepted business practices. I hope we can shut them down...I would support a class action suit against them as well. I am reporting them to any many applicable agencies as I can.
cwedamro@iupui.edu
My wife and I were both scammed by these guys. Our credit card companies (visa and discover) both removed the charges and we stopped getting invoices from them. I usually Google a product before buying on the internet but for some reason, not this time.
The credit card challenge should work as it does for us. We spent nothing and actually still have a couple of bottles of the stuff that we never opened or sent back. Anyone want to try some for $1.95?
Buyers are only scamming themselves. You can't blame the company just because you are too stupid to read the terms and conditions set forth by the company. Don't blame the company for your own ignorance.
same here, but i was charged with $75. tried to get a person on the line to talk with about receiving a credit after sending back an unopened bottle & got no where. its wrong & definitely bad business. customer service rep tried to explain it was all in the fine print. blah blah blah. it comes down to being contemptible, cheap & paltry. i will exploit this info about this product & company online to know end.
this is a rip off, I intend to report them to the better business bureau. i ordered the product, and was told that all I had to pay is for shipping and handling. they charged my card the following month with a charge of 24.95 and 64.00 for the product which came to 88.95. i called and asked for and credit to my card and was told that I had agreed to the terms and condition. i had 20 days to cancel the order and this was the 20th day. i should have called on the 19 day. I could not get a refund. Fraud
The 4/15/2009 posting by Carol could have been written by me! I started seeing charges on my credit card bill after I had cancelled my order and was told the "free trial" was a 15-day supply (equaling 30 pills). What I actually RECEIVED was 60 pills, thus the additional charge of $64.95. When I challenged that AND the additional $24.95 charge for VIT*Live Lean, that's when I realized what a scam they had going. Don't even try to access their website - it's no longer in service!
My credit card company was wonderful - I've received case numbers and assurance that the amounts will be credited to my account. I will be receiving paperwork from them that I will gladly fill out & return if it will help to stop these scams in the future. Fortunately, I kept copies of all email correspondence, right from the first "Thank you for your order" to the confirmation that "No further shipments or charges will be made".
I ordered a sample of the Vcia Advanced, shipping and handling charges only $9.95.
when I returned the unused portion of the product. I was charged $74.90 on my card, plus $24.94 for shipping and handleing.
They shipped the bottle back to me charging an additional shipping and handeling charge of $24.94.
I disputed this on my charge card and shipped the bottle back to them. They sent me another bottle for another $74.90 + $24.94 Shipping and handling
When I called Acai Advanced, I spoke to a lady who was very rude and told me there really was nothing I could do about the charges, or the merchandise.
I just recently had this happen to me by a company called Natural Scape LLC for product I was billed $59.41 on my bank account. When you call to complain and demand a refund they give a story about Terms and Conditions of the agreement. I only did the trial offer and nothing more. This is nothing more than scam. What I don't understand is how they continue to operate when the BBB knows about them as well at they Attorney General's office. I don't get it.
carsoncity28227
December 28, 2009
This company needs reported to the federal government for stealing money from people, they have been charging me for something I did not sign up for at $24.95 per month.
Here is the address of the company:
'Acai Advance' P.O. Box 17855 Portland, ME 04112
Here is the phone number listed on my bank transaction:
[protected]
ALIAS "Live Lean" and "CERTIFIEDACA"
I called the above phone number and they said they would stop charging me every month but could not refund me for all the months they charged me. I was instructed to write the company and ask for a refund for something I did not even order.
I do remember ordering a trial and the pills make me sick the first day and I called them on that first day and cancelled, they said okay it had been cancelled, that was back in May.
I am reporting this to my fraud protection company.
Surely, the federal government is onto this scheme? - they need stopped.
I will also report it to the federal government.
WARNING TO ALL - DO NOT SIGN UP FOR ANY TRIALS FOR "ACAI ADVANCE", the pills made me sick, they lie to you and even after you call and cancel and will continue to charge you monthly $24.95 for nothing, no services and no product.
I want to complain about all those lazy free gamers that want to have everything free in life without even giving themself the trouble to read a few lines. If it was only that, i sure wouldnt complain here about it, but nooooooooooooo you bunch are not only lazy (for not reading) and cheap (for going after any free crap u can get), but you are also mean, all you people do is scream at the poor phone customer service employee that dont even work for the company that got you good, all day long. So in retrospective, you are LAZY, CHEAP and MEAN. Take that far up your ###, ###ers.
go and report this to your federal government :P
I ordered a product from Acai Advanced for 99 cents shipping with an 18 day option to cancel before being bill full price for this order and sent another bottle of the product. I received an email from the company that the product had been shipped UPS 3 days after my order, but when I had not received the order 9 days later and called to cancel because of nonshippment, I was unable to get an answer from any of the 3 phone numbers I had for this company, and unable to cancel on the website they had sent me. I had to end up cancelling my debit card with my bank so I would not lose any money with this company which is obviously a fraud. Their fraud practices were further confirmed when I located other similar customer complaints on the net.
I ordered Acai Advance for the trial period for $1.99. I was supposed to receive the shipment in a week. After two weeks passed, I call them and told them I didn't receive my shipment. They said I should receive it soon and would extend my trial period til December 30th. I had til the end of December 30th to call and cancel. When I called that day, I couldn't get through to the number. I continued to call on the 31st, January 1st, January 2 and January 4th, and finally got through on January 5th. I cancelled both the Acai and the Live Lean, which came hand in hand with the Acai, some website to help you lose weight. The person told me they would cancel everything, never told me to call another number for Live Lean. I get my charge card this monthy and there are two charges of $59.95 and $24.95. When I call them, they said I called passed the date. When I continued with them on the phone, they said that I was supposed to send the bottle back. They asked me if I read the fine print. I told them I didn't, that the person I spoke to didn't mention anything about returning the bottle. They are saying I have to pay the $59.95 whether it worked or not. I can't believe I fell for this scam! I am reporting this to my credit card company. They gave me these two companies 888 numbers and they are both fast busy signals. This company is a total SCAM!
What's the addres where I can return the "free" trial? Someone post the address, I just called them and they say they would send me a return number so I can return this product!
well i just recieved me and shipping it back cuz i just read u all messages and was like its a scam too many people r talking about even youtube. something said google it and i did so i hope dey dont do that charges bull ### bt the only thing i heard you can do is to cancel your account or credit card.
i just ordered the free trial with s/h about a week ago and it just came in the mail.
i wish i read about this earlier!
no credit card bills yet... but i'm scared that they'll put charges on my card!
is [protected] the number to cancel the membership for this product?
i didn't try the pills yet so should i just return it for the RAM number or whatever?
do they charge you even after you cancel the stupid membership?
I took the advanced acai and paid the shipping. I sent the trial back and so far have not been charged anything further YET. I sent the trial back because it did nothing for me! All they did was make me hungrier! Everytime I took one my stomach would start growling in a matter of minutes like I haven't eaten in days! Even when I ate it never seemed like enough.. This product was a complete waste of time and I'm upset that I put that garbage into my system..
im still trying to cancel this dang product does anyone know how or should i just go ahead and cancel my credit card #? please if you know anything about how to get rid of this problem thats costing me 89.00 a month email me at alley_06_cat@yahoo.com! thanks