Acai Advanced review: Unauthorized charges 219

Acai Advanced C/O GLF
41 Canal St.
Lewiston ME 04240
Same Phone Number [protected]
Is another address for this rip of operation.
The billing is coming from out side of the US as our account had Internat'l Service Assess Fee as a charge.
Similar rip off on a product "Nature Cleanse" Shipped from
pure Nutrients
181 Marsh Hill Road
Orange CT 06477
Phone [protected]

DO NOT ORDER THIS PRODUCT! It is a total rip off and scam that cost me 100$. When I called to cancel the order within the 15 day trial period, the number repeatedly hung up on me, therefore I was charged. Also I was charged for some Live Lean for Life program that I was not aware of, it was combined with tha Acai Advanced demo in small enough print that I was not aware I was even signing up for it.

The pills made me sick to my stomach, my acid reflux worsen, I had frequent headaches and I could not sleep at all while on it.

It is a scam company, do not get involved with it as I did and have the huge headache of trying to get out of the contract.

The phone number to cancel the "program" and future shipments is [protected]. Be prepared for busy signals and hangups. I got 3 busy signals and 7 hangups before a customer service agent came on the line.

I was informed that I had enrolled in a program and could cancel it right then. After that, I was informed that in order not to be charged the "full" amount for the bottle I already had - remember that "free" trial for $5.95? - I have to return the unused portion to the company within 3 business days.

Really? Are you kidding me? So I got a return number to put on the retutn package.

In addition to gut-wrenching pain after taking only one pill, now I have to return the package. Good thing I didn't throw it out, huh!?!?!

This is as close to a scam as a barely legal operation can get. STAY AWAY FROM THEM!

Dianne in Texas

This Acai Advanced is nothing more than a scam. I paid the initial $5.00, then was charged $24.95. Supposedly had a shipment in June, which I never received and suddenly received a shipment on July 10 and each shipment is $74.90. I spoke with them and they have informed me that they will not refund my money, nor will they give me an address. I have stopped these charges by disputing them with my bank credit card. And they are very familiar with the name and the scam that they are committing. I have found the shipper, Great Lakes Fulfillment Services, 41 Canal St, Lewiston, ME [protected].
Have been unable to speak with them.
I wish to emphasis THIS IS A SCAM, and the BBB in Maine should file criminal charges against them immediately.

I agree with the comments posted. I have just cancelled my "subcription" with Acai Advanced "Rip Off". They offered me a 25% discount if I would stay but would not offer the 25% as a refund. So I'll have to eat $74.90 in charges for the second shipment I received last week which I plan to flush.

Bottom line is I was stupid to fall for this. I felt like the Rachel Ray endorsement added legitimacy to this ad. MS Ray should take legal action for them using her likeness.

how can you disagree? Look at all the people that are being charged for something they thought was a free trial with 15 days to cancel! Look at the people getting sick from it. This is a scam and I feel sorry for people that are victims to it. The company should get sued and fined for what they are doing. There is no web site and the customer service no longer answers the phones. So people can't discontinue before the "20 day trial period" Are you sure you don't work for the company?

I wanted to try this porduct and for 5.95 I couldn't see the problem. When I received my credit card statement there was a 24.95 charge and a 64.95 charge. I was shocked! I tried for 3 days to call them but either was a no answer or busy. I finally got a hold of them and cancelled the whole works. I ended up eating the 24.95 and 64.95 but at least I was able to cancel the balance. By the way, the 24.95 is for a bottle of Acai Advanced and the 64.95 was to join their "club." I asked for a refund or for a RMA (their way of sending the product back) but was told to keep the bottle and would not be getting a refund.

From what I've been reading the last 1 1/2 hours, it sounds like a lot of people are getting sick from this. Obviously the way this product is formatted, people think that it is a ligitimate product with Ophra and Rachel Ray and the long list of people endorsing it. However, if you should decide to exercise your right to cancel, I would think you're only going to be out the 5.95 shipping and handling. This is not the case however, because there is no website and ther is no way to contact customer service. Haven't you read that they don't answer the phones anymore? On top of all that, You start getting charges that you didn't authorize. So I don't really think that people are signing up for this to get ripped off. They think they are getting a 15 day trial that they can cancel. If you read any of these complaints, you would know that is n't the case. So don't come off with your superior attitude about taking ownership of your actions. This is a scam and there are a lot of victims. The company is the problem, not the victims. I don't know how you can work for such a ### company. I hope your perfect world crumbles when the attorny general is done with 3v marketing and it's unscrupulous employees like yourself.

My wife ordered the Acai Adavnced as everyone mentions below. Before I caught the charges, we were hit with the $5.95 charge, $64.95 for not cancelling (her mistake), $24.95 for Living Lean (buried in the Terms and Conditions), and $74.90 for our next bottle of Acai which just arrived yesterday. We spoke with the compnay (Brad) and as everyone has found they are difficult to reach. Once you reach them they are unwilling to offer any refunds. Luckily we were "allowed" to cancel further charges, but I have alerted my bank to refuse any further charges just in case. The money is not he issue. I even offered to eat the 5.95 and 64.95 charges. But that was a no as well. Mitkae one was my wife signing up for these scams. Mistake two was for them to continue to act this way. They will eventually get sued and lose all of their gains. Berkley Pharmaceutical is agret example of similar company. These are the "Similin Bob" commercials. Although now owned now by a legitimate company, the original owners were sent to jail for 25 years and 2 years (2 year for the 75 year old mother of the owner). They were charged with mail fraid, wire fraid, bank fraud and a myriad of other issues.

I contacted the Better Business Bureau and filed a complaint. The link to their company on the BBB site is http://www.bbb.org/boston/business-reviews/health-and-medical-products-scientifically-unproven/3v-marketing-in-portland-me-116972/. They have a rating of "F" with 216 compaints filed against them. I filed mine thirning. I suggest everyone also file complaints.
You wonder how people go to work each day knowing they are scamming people.

TN

I have had the same problems that all the rest of you are having. This is my third site of writing information on this company. I am not so disappointed that the product made me sick because it is not indoresed by the FDA. However I am extremly disgusted at the company. They need to extend the trial time to 30 days like a normal company that believes in its product. They also need to at least refund half the cost of the product for the customers that no longer want the product and are stuck with it anyway. They don't even want the product back. I got stuck for two extra bottles one of which was just shipped out for $75 a bottle, that is $150 I am out. This company needs to be shut down and their business values re-evaluated. I know I would never work for a company like this not even if I was about to lose everything. I am sorry I ordered this product.

I ordered this product on 6-15-09. However I picked up this product today (7-15-09) I was in the hospital and had to have an operation that kept me in the hospital for 3 days and recovering in my home for the last 2 1/2 weeks. Unable to drive, go to work, or pick up any mail at the post office. I have not tried this product and my credit card has been charged $64.95 and an additional $24.95 for a website that i know nothing about. Terms were unclear and I feel that charges are being charged without my authorization. I cancelled this account and hopefully would receive a refund due to my situation. Thank You Sandra Padilla
accountAC1073863

Agree with you all. After just getting off the phone with "Alex". The line rang forever before it was picked up. I told her I was canceling becasue nothing was said about me being automatically enrolled in a program when I ordered the $5.95 shipping "free" sample. she wanted me to try it for the full 2 weeks. Why, so it would be to late to cancel? She reluctantly agreed to cancel and put me on hold for a long time for what I don't know. She did give me 2 caneclation numbers and said she didn't know what the RMA number was unless it was the cancelation number. She wasn't acting right and I have a feeling this won't be the end based on previous comments. Unfortunately I used my bank visa debit card. I guess I'll have to get another one issued.

Your right its a scam! I wish I would have read the warnings before I tried. It made me sick and they still have charged me twice! Everytime I try and call they say sorry no record of you calling. I disbuted the charges and they fought them! Great customer service, right? They should be shut down!

I just got off the phone with Acai Advanced, what a scam. I also thought I had called within the 15 day cancellation period to cancel. Unknown to me at the time I was still signed up for the Vita Live Lean program, which I don't even know what that is. When I got on my credit card account today there was a charge for $24.95. I immediately called to see what this was for. They gave me the usual double talk. I was furious, asked to talk to a supervisor, which was futile. I told him they were very disceptive and I would be calling the Portland, Maine Better Business Bureau, [protected], which I will be doing as soon as I finish here. People need to not take this kind of crap any more. We need to speak out about these companies that take advantage of hard working people. I too will be very hesitant to ever order anything like this again.

They offer a 15 day free trial of their acia advance weight loss pill and free membership in Live Lean. You pay 5.95 for shipping. They state in big letters RISK FREE, simply call customer service and request an Return Merchandise Authorization if you are not satisfied AFTER your 15 day trial. I did not receive my the pills till 13 days after I ordered it on line. I used it for 10 days and saw no results so I called to cancel figuring I still had 5 days left on the trial. Customer Service told me she had already put 24.95 on my card for The supposedly Free Live Lean membership and 64.95 for the pills stating it was past the 15 day trial period. I stated I did not receive the pills till 13 days after placing the order so I did not start the trial till the 13th day. She refused to credit my card. This is not RISK FREE it is a Scam.

I ordered a free trial of Acai and agreed to pay the $5.95 shipping charge but they sent me a 30 day supply that they are going to charge my credit card after 15 days. I tried to cancel this product but cannot get anyone on the phone when I tried their customer service number. I then called Chase and they were no help in stopping further charges from this company. You would think the credit card companies would be able to do something more for their customers but they told me I can dispute any charges after they appear on my statement. This company can send me this product or any other product and charge it to my credit card and I can't do anything about it. THIS IS A BIG SCAM! Where are the consumers rights?

I TOO HAD BIG PROBLEMS WITH UNAUTHORIZED SHIPPING AND CHARGES, , I RETURNED THE PRODUCT UNOPENED, GOT NO RESPONSE.. I CONTACTED THE BBB IN ME.GOT AN SWER THE NEXT DAY, , AND AM NOW WAITING MY REFUND, YOU SHOULD ALL DO THE SAME

I agree with Carroll that this company rips people off. I also was unaware of any "Live Lean for Life" program and that I would be charged an additional $24.95 for a 20-day trial that I never used. I cancelled whatever it is I supposedly signed up for. After talking to 3 different people, they said they can't do anything about the charges because I didn't cancel within the 20 days. So I'm out $64.95 for the stupid pills that DO NOT WORK, in addition to $24.95 for some "weight loss management program" that I had no idea I signed up for. The last person I spoke to told me that all the conditions of my trial were specified on their web site - I disagree and the only way to verify that is to start out as a new customer and enter information as well as an account number. I can't do that for fear that I'll be charged again for all this crap!I I think a complaint with the Better Business Bureau is in order. Cecilia in Arizona

I agreed to the "free" trial...one bottle, one shipping charge! That some day I followed up with the confirmation e-mail and submitted a cancelation for the subscription that I was "automatically" signed up for. Exactly 19 days later I was charged 64.95. Fow what? The only available contact for the company is an 888 number that is customer service that can do nothing but offer an e-mail address to dispute charges. My bottle is unopened, yet they still will not take it back. I DISCOURAGE ANYONE FROM USING THIS PRODUCT SIMPLY BECAUSE THERE IS NO ACTUAL LIVE SUPPORT; JUST A TELEPONE PROCESSOR TO TAKE YOUR MONEY. The number to cancel [protected].

I too bought into the "free" item. I had charges on my account for5.95, 64.95 and 74.90. I contacted the company and was told I couldn't get my money back but could cancel. I contacted the Better business bureau. Today on my bank statement I had been credited for all three amounts. My original order was with Acai Advanced. I recently refused a shipment that was sent to me.

I agree, this whole company stinks. They lure you into to the trial offer & then you're slammed with the charge for a whole bottle. I was one day off of the 15 day "trial" period and they wouldn't budge. If the product is so great then why only give a customer 15 days to try it! I plan on making a complaint with the better business bureau in Maine. They need to stop ripping people off in these tough economic times. I sure learned my lesson, Dr. Oz must have used a different product & company because this item wasn't so impressive, nor was the company. Might have to call channel 4 news in NY and have them look into this scam.

I wrote before my experience, but also would like to equip you if you have already ordered or sincerely would like to try something without being gouged. Here are the customer service numbers to cancel, since they will charge you before you get the product, and the time is from order, you must call before you get the information to cancel, then if you like it, you may order it yourself, not by being cheated. The number for Acai Advanced is 1.888.247.5160. And the number for Live Lean for Life is 1.888.272.6483 (this is the program you are signed up for by default). When I called I only had to call one number to get a confirmation number from both, we'll see how that works. These numbers are posted on the site under contact us, just looked today, but of course did not think to look when oredering. Be safe and call in advance because their customer service is nothing but intake people they will not help you.

This is exactly what happened to me. They told me that I didn't call within the 15 days. Paige said let me speak to my supervisor. She came back and send they could not refund me. They charged me $64.95 for a product I never received and $24.95 for some kind of Vita Program. When I asked to speak to her supervisor she said that there was none available. When I asked her how she spoke to her supervisor she said that she had to interrupt him and would not transfer me to him.

I feel like a fool. These ACAI products are misrepresented on Websites. I am now unsure which website I ordered this product from, But ACAI got me and they refuse to give me a refund. The ACAI Advanced was advertised as being free. I was billed yesterday almost $90.00 for a bottle of pills and a work-out plan that I never used. I can't understand how this company is misleading people and getting away with it. I did not even have the product 15 days. However, ACAI now states it is 15 days from your date of purchased. I have the Corporate Address to file a complaint. I will be reporting them to the BBB as well. I am unsure if this action will guarantee me a refund but I will give it try. Do anyone have any other suggestions on getting a refund (without having to spend more money on a Lawyer)?

I gotted scammed as well from Acai Advanced. After ending the product, they starting charging me 24.95 a month for an internet weight management program, they said was in the agreement on the internet when I purchased the product. When I said I did not know anything about this and did not want this sevrvice, they would not credit me the 49.90. This is deceptive advertising, this company is corrupt and should be out of business for keeping people's money who did not use their services.

I want to know if anyone has been successful in disputing charges against the Acai Advanced company? I have disputed the charges with my credit card company and would like to file an official complaint with the BBB but the names Live Lean and Acai Advanced do not pop up on their website.

I am also debating whether or not I should file a complaint with small claims court for the $165.80 in surprise charges I received on my last bill.

Their website says - "100% satisfaction guaranteed" and nowhere does it say that they do not remit any refunds or returns - which is what they told me on the phone.

You do not have to agree to terms and conditions on their website, they hide them and place them strategically at the bottom of the webpage so that you cannot see them.

Its fraud in its worst form and I feel completely helpless. Isn't there anyone that can help the consumer?!

VERY IMPORTANT! PLEASE READ THIS!
IF YOU READ THE TERMS AND CONDITIONS IT STATES THAT YOU WILL BE CHARGED AFTER YOUR TRIAL PERIOD. AND IT ALSO STATES IN THE TERMS AND CONDITIONS ABOUT THE WEBSITE THAT IS A TRIAL AND YOU WILL BE CHARGED FOR THAT AT THE END OF YOUR TRIAL. IF YOU WANT TO CANCEL- YOU MUST DO THIS WITH IN YOUR TRIAL . IF YOU CALL WITH IN YOUR TRIAL, YOU WILL NOT BE CHARGED FOR YOUR TRIAL BOTTLE NOR YOUR WEBSITE MEMEBERSHIP- POEPLE WHO THINK THEY ARE BEING SCAMED DO NOT READ AAAALLLLL THE TERMS AND CONDITIONS BEFORE THE CLICK THE SUMMIT BUTTON. I CALLED CUTOMER SERVICE AND SPOKE TO A REAL NICE PERSON AND THEY EVEN OFFERED DISCOUNTS ON THESE PRODUCTS FOR THE TRIAL AND FUTURE SHIPMENTS. ONCE AGAIN...JUST READ THE TERMS AND CONDITIONS BEFORE YOU ORDER AND WHEN YOU CALL THE CUSTOMER SERVICE NUMBER- DO NOT YELL AT THE CUSTOMER SERVICE REP, THEY ARE ONLY DOING THIER JOBS. THEY WILL WORK WITH YOU TO MAKE YOU HAPPY, JUST BE NICE AND POLITE AND CALM, REMEMBER, IF YOU DID NOT READ YOUR TERMS AND CONDITIONS, IT IS NOT THIER FAULT IF YOU FEEL SCAMMED- IT IS YOURS. AND DO YOU PEOPLE THINK THAT ANYTHING IS ACTUALLY FREE ANYMORE? COME ON.

Cecilia:
The terms and conditions are available on the website 24 hours a day. There is an asterisk next to the Risk-Free Trial Banner that directs you to the bottom of the web page. (Usually, when I see an asterisk, I scroll to the bottom, and then I read about what I'm getting involved with BEFORE I put my credit card information in.) The terms and conditions link is right there. Happy reading!

anyone who buys online diet pills are creepers

sir/madame you are the scam. first of all you cannot spell. and second of all use some common sense dude/missy. the company isnt just gonna track the package to your house and then start their timer for the 15 days. they have to go general and say that the 15 days start on the order day. your intellegence really shows where our country is heading these days. everyone knows we live in dishonest time but in this capitalistic community we must learn to be go-getters. not desperate quacks trying diet pills. just get up off your lard rear and play some soccer, or if you are too fat just walk or use a treadmill. I am dissapointed in your decision to try this product. good bye hand have a really fun day

you know what sir (mr. lottahoopla) you are a smart man. I enjoy your comments, you are brilliant. may I please tell you that you are the smartest person on complaints board. all of these people whining like babies, and one light shines through all the crap. and that light is you. you sir mr. lottahoopla, you encourage me. you make me a better person. many people could learn great things from you.

Oh Cecilia, you're breaking my heart...you're breaking my heart.

This guy didn't read his terms and conditions. In reality, he ripped himself off. If there is a lesson to be taken away from all of this, it is to read those terms and conditions whenever you order from a pop-up, automated e-mail, or side-bar on a website. I always assumed that citizens of this country would be a little smarter than they are, but I am severely disappointed with the naivety and outright bad decision-making of a large segment of the American population. NOTHING IN THIS LIFE IS FREE. THERE IS NO MAGIC PILL THAT WILL SOLVE ALL YOUR PROBLEMS. Start making clear-headed, informed decisions and stop putting your credit card numbers into a pop-up that says "FREE" on it. THERE ARE ALWAYS TERMS AND CONDITIONS ATTACHED TO ANY AND ALL FREE OFFERS. The inability of some people in this world to make informed, wise desicisons never ceases to amaze me.

Dianne, good thing you know what your talking about because if I had listened to your advice I would not have lost the 53 pounds I lost after using ACAI-ADVANCED for only 5 months. The product has been incredible for me, and I knew exactly what charges were coming my way because I happened to read those terms and conditions I agreed to when I signed up for the product. So Dianne, please think before you speak. you are not all knowing you diagnosed skitzo.

For those complaining, I get the product and I love it. As a consumer it is your responsibility to read the terms and conditions. Just because you see 5.95 S/H doesn't mean that it is. There are always T&C to read and if you don't read them then that is your fault. Everything that is done is told to you on the website. I have been ordering this product for 5 months and I have had no problems. I have done the same stupid thing and not read the terms and conditions, and I ended up with charges of $150 or more, because I didn't read the T&C. That is what it is all about. And it isn't small when you pull it up it is size 14 font. And it is correct about the acai and live lean I had to call a different number to cancel the live lean. I don't know why but you do. But all you have to do is read one small page and you have no problems and if your too stuck on yourself to do that. Then that is your problem.

I ordered a free trial for the price of shipping and handling $5.95 Now this company has taken $66.00 from my debt card. WE NEED SOME ACTION TAKEN WITH THESE TYPES OF SCAMS.

ha w butt knows whats up kids

I ordered the product, the Dr. said I could not take it because of my health problems, I called the man, said it was over the 15 days but due to the Dr. he said to send it back and I would be refuned the money.
I got the bill and it was not taken off . I called and they said they would not sent the refund because I did not have a return No. The man did not give me one. I have the postal service Confirmation Receipt. But they said to bad.
My name is Virginia Brewer [protected] Please address this.

i need to meet you abigirl2007 you are so very intellegent. unlike the rest of these people

burnt 2! there you are again buddy. u must have lost alot of money becuase you are so hostile. just get over it man, some people really like the product, and if they are smart then they know what they will be billed. so man get over yourself.