Acaipure review: Charge not authorized by me 1528

I ordered this product September 12th. The advertisement on their website said that I had to pay shipping handling only charges of $4.95. The charged me $44.85 and I haven't received the product yet. I have attempted to contact the company at their customer service email address and haven't received any response. I wish I would have seen these warnings prior to ordering. I am going to attempt to contact the company directly by phone but I'm afraid they do not list a phone number on their website.

i ordered what i thought was a sample product for 4.95 after 2wks they will send i thought another bottle and charge 39.95 2days after that my accout was charged 4.95 plus 44.95 twice after i finally got thru to a rep they said they charges would drop off they did but a few days later 44.95 was taken out of my accounton sept 5 .sept 19 another 44.95 was taken out i never recieved the product. i cant get anyone on the phone an they wont answer emails. i agree with all the other complaints on the website this co. is a ripoff

I was charged for purchases not ordered or received

i barely ordered the product i hope i dont get done wrong but i did notice a phone number on my order form it was [protected] goo luck n sorry bout ur bad expierence

One week has gone by and I finally received an e-mail from the customer service department apologizing for the delay in shipment... Ha! I guess they didn't read the other 5 e-mails I sent.

I have contacted the BBB in Phoenix and I have canceled my credit card to avoid future charges. I was unable to dispute the charges with my bank because I "agreed" to the enrollment by not un-checking boxes I didn't see. The bank advised me to return the products and notify the company in writing within 14 days that I wish to cancel my membership. Funny - I requested an RMA in advance of shipment for the return of my unwanted products and the sole email I received said to contact customer service once I receive the products and I will then be issued an RMA for the return. I quickly wrote back and asked how in the world am I supposed to do that since no one answers phones or e-mails!

We'll see...Donna in Phoenix

BILLED $44.85 AND WAS ADVERTISED $4.95. I HAVE TAKEN 5 PILLS AND HAVE HAD SEVERE HEADACHES THAT HAVE WORSENED. I QUIT TAKING LAST NIGHT AND TODAY...NO HEADACHE. THIS WAS A TOTAL SCAM ESPECIALLY GETTING CHARGED 44.85 VS 4.95.
I EXPECT A FULL REFUND AND THE PRODUCT IS WAITING FOR AN RMA#. I WILL AWAIT YOUR REPLY ASAP.

I sent for a free sample and was supposed to be charges
for shipping $ 4.95 and was charged 44.85 on my credit card.
They never confirmed purchase by email like they said they would. I am going to contact the company and my credit card company to take it off my card.

ordered what was advertised at $4.95 trial bottle and was charged $44.85. Of course I had to cancel my debit card with my bank. I can't get in touch with anyone at the company, you stay on hold for hours. There should be something consumers can do about companies like these. It is not fair to us. I will never ever order anything over the computer again. This was surely a lesson learned the hard way.

Why do you advertise FREE SAMPLE then turn around and charge us ? What a RIP OFF ! If the product works, then we will buy more, but let that be our choice. I can't believe that Oprah would endorse these rip off artists. I definatly plan on reporting this.

ditto charged 44.95 for what I thought was only 4.95 shipping and handling...scam company beware

I have been charged 44.95 as well and no product received. I plan on calling them tonight and demanding a full refund. This company is a hoax. I am calling my cc company. What is being
done about this scam !

THe exact same thing happened to me but I cannot get tthrough to anyone to have the charge removed and it caused my account to be overdrawn as well and several NSF charges as well. I need to have someone return my call or email and refund my money. I cannot get through and I have been trying for a week. My phone at work is [protected] and my cell phone is [protected]. This is extremely annoying and costly. I cannot afford this. What a sham, I thought I was getting a trial size of the Acaipure pills for $4.95 shipping and instead I got charged $4.95+39.95 for other items sent with the trial pills that I did not order and could not send back because the instructions telling how to send back were ripped. And then I have been charged another $44.95 for I don't know what. I now have to change my bank account because of this dishonest and criminal behavior. You cannot trust anyone any more. I am not the only person in my officce that this happened to. We have at least 3 people here in my office that I know of. WHAT A RIP OFF!
Patrica Edmonds

Also ripped off! charged way more than the 1.00 initial trial as promised. sent items i did not order and billed long before product arrived. am trying to discontinue but as of right now no contact! do not get involved with this group!

There was an ad on the CNN home page at the beginning of Sept08 offering a free sample of acaipure berry pills for $4.95 shipping only charge. They claimed to be from Australia and were a way of ridding your body of toxic materials. I took the chance since they were SUPPOSED to be free except for shipping of course (4.95) and it was "CNN". I gave my mastercard info for the $4.95. When I received the pills, With them came some gum and a bottle of drops which were supposed to be the same product in different forms, Of which I did NOT order or expect or want. Now, with this package of 3 items came a small letter telling you in order not to be charged $39.95 for the other 2 items(that were not wanted or ordered) you had to send them back within 3 days at your own expense. So before I could send them back, my account was charged the $39.95. So, I tried calling them getting the same answer each time; that I needed to call back because of the call vollume, which I have every day for the last 2 weeks with the same response. Next, Sept 24th, I was charged ANOTHER $44.90 from the same company Acaipure causing my account to be overdrawn and causing NSF charges of $74.00. (37x2). Now I have had to cancel my card and had to put in a card dispute. In the meantime, I have been charged $158.85 From Acaipure for some FREE pills that I was glad to pay $4.95 shipping for. This is a criminal and terrible scam. I have seen many complaints about it and something must be done. CNN should also be held responsible. They are a huge news company and did not research this company or this would not be happening. I have finaly got ahold of an email address for this company and made the same complaint to them. I work hard for the little money I make and I really think it's criminal for anyone to scam others out of their money. I am 55 years old and can usually spot a scam, but since it was on the front page of CNN web page, I thought it must be legit. It is very disappointing that no one is looking out for the consumer. CNN, you have lost a fan and I will put the word out to everyone I know. Sincerely disgusted, Patricia Edmonds

I sent for a free sample and to my surprise I was billed for 41.85! They sent me Gum for 9.95 and WATER for 29.95. I sent it back right away and 2 weeks later no refund. I called and called the company and no one would pick up I sent an e-mail and had no response, finally I got to speak with a representative and they told me they had not received anything back. And not to mention they had horrible costumer service I ended up hanging up on the man I got so angry. I knew right away this could not be right so I went online and found all kinds of complaints. Do not buy this product it is s scam and I am shocked that Oprah name is being used to sell this.

ordered free trial product of acaipure dietary aid with just $4.95 shipping fee...but was charged on credit card $44.85 for products they sent that were not orderd or even ever heard of ! can not send back without authorization code from customer care and no one will answer the phone# provided...have been trying for two weeks to get through and the return deadline is almost over...also said will be charging a 15% restocking fee for returns on something I DIDN'T ORDER ! ! ! ...I'M PISSED...ISN'T THIS CRAP AGAINST THE LAW ? ? ?

I just saw my bank statement and it has me charged with a free trial offer that is my shipping and handling. Then there is another charge of 39.95 That I did not sign on!

Order product for $4.95. They charged me $44.95 on September 2, 2008, I emailed compnay and called and talk to a representative and cancelled my order. I returned product. On September 22, 2008 they charged my account $39.95.

No product ordered or received! It is now time to get the Attorney General involved in this FRAUD company that used OPRAH WINFREY as a spokesperson!

I purchased an Intro shipment for $4.95, and then noticed 2 unauthorized purchases on my Visa within 3 weeks after the initial purchase. These two charges were not authorized nor did I receive any products. I have attempted to call the toll free # many times to no avail, #[protected]. I also sent an e-mail to: support@centracoastnutra.net and have not received a response.
I will now file a dispute with my credit card company.

Sincerely,
Cathryn

ACAIPURE - CCN, Inc. - SCAMMMMMM
Same as everyone else, I saw what I thought was an indorsement by Oprah and got SCAMMED! Acaipure - Central Coast Nutraceuticals, Inc. sent me products I didn't order (09/02/08), after a phone call to complain I was offered a 20.00 credit to not return the products. I took the credit to save what I thought was further hassle and sent them an e-mail to cancel my membership and/or any future shipment of goods or services, etc. (09/10/08) I received a cancelation comfirmation from Trisha Scott at CCN, Inc. (09/10/08) Since that time Acai-pure - CCN, Inc. as charged my bank account again (09/23/08)
I'm desputing it with my bank, canceling my card and e-mailing Oprah!

this company took money out of my checking without my consent, I did not order another product

I was also charged $44.85 for what I thought was a FREE TRIAL OFFER that I was to only pay shipping for in the amount of $4.95. What the heck is going on here where is the LAW when we need them?

This just happened to me also. I was suppose to receive a free sample of the product and had to pay $1.95 for shipping. I just found out that they charged my account for $41.85 without my concent. I take it, I am out of this money since I can not get through to them either. I am contacting the Attorney General regarding this, as well as Opry Winfried, since this is where I heard it.

cant contact them on phone email them to cancel order for billing me 44.85 instead 4.95 like the add said risk free trail offer.my credit card canceled payment.then recieved the item.still cant contact them on phone.their answering machine gives me their hours but nobody ever to answer allyou keep is their hours to call.can't return if they don't answer their phone.some won should shut them down.first time i ever had a problem

Same thing...charged $44.85 for products did not order instead of the $4.95 shipping only thing. They insist that I did order because I did not DE-SELECT the products. Great scam. I am disputing it with my credit card company. Save your receipt that shows the acai pure was free and S/H was $4.95. DISPUTE THE CHARGES!

I ordered what I supposed was a free trial of a diet product that Oprah recommended. I was charged twice, for $45.95. That is a scam, I have not receive the product and do not want it now. I want my money back.

I too fell inot the trick of ordering the trial for $4.95 shipping and handling and never have received the product have called the credit card company and found like others a charge of $44.85. i will dipute this charge. i was told to contact this outfit first, and i stated that it would do no good. we should all get together and sue this bogus outfit.

If you read the terms and conditions then you wouldnt feel stupid.its not a scam you just have to read what you are buying. IF YOU DONT READ THEN YOU MUST BE STUPID

I too ordered and thought I was paying 4.95 but was charged 44.85. What can we do now at this point? I am so mad.

I order a free trail of acaipure and right away they charge my debit card 44.85. i want to cancel this.

I did the same thing, didn't check off the box that said"do not order the Hoodia Products " which add an additional 39.95 to your bill.
I found the best way to get through is to keep clicking on the "O" (zero) and after a long wait of music you'lol finally get a person. Don't hang up when the voice mail tells you to call back later, just press O and eventually you'll get someone . They also offer you a $20.00 immediate refund of wait several weeks for the full refund (which I opted for) They also said they would eliminate the 15% restocking fee.
Getting through is a royal pain, but once you do, they are very nice and acommadating.

I have been dealing with the same issues that I have now read on here. I wanted to comment because I have found a way to reach them. Go online to their original web page and once you are on there for a while, you will get a chat box that will come up. I started chatting with someone and told them that I wanted to cancel my trial offer, and I wasn't very nice about it. I told them that this was just a big scam. They chatted back telling me that it wasn't and we just continued to argue for a while until the person I was chatting with gave me a different e-mail address that was no where to be found on any paper or any where on their web site. I sent them a message saying that I did not want them to send me anything, and to stop charging my account. I did get an e-mail back stating that they had canceled my subscription. I have recently found out that they had already charged me for a month supply that I have yet to see. I too, am disputing it with my credit card company. Hopefully this will help someone out there. And at least I will have an e-mail now as proof that I did cancel in case they try to bill me again.

Order # 1117019

Please cancel my order for future deliveries, since we are going out for a long time vacation after retirement.

We have received your sample and would try it after we have reached our destination. We would send you the feedback.

Sulakshan Adya

Charged for merchandise not ordered and they don't answer phone or email request for refunds.

I RECEIVED A CHARGE OF $41.85 THAT I DID NOT APPROVE OR EVEN ORDER ANYTHING BUT MAYBE A FREE SAMPLE PLUS SHIIPING. PLEASE RETURN THE MONEY TO MY ACCOUNT OR I WILL PROCEED TO TAKE LEGAL ACTION. I HAVE TRIED TO PHONE YOU BUT I AM UNABLE TO TALK TO ANYONE.
PLEASE REPLY A.S.A.P.
LARRY R ROYLE

I never received the product and my credit card was charged within 2 days of the order $44.85. I checked the Better Business Bureau in Arizona and this company is not accredited with BBB in Arizona, they have a Unsatisfactory rating, along with 169 complaints in the last 36 months. EMAIL COMPLAINTS OPRAH, CNN AND ALL OTHER SUPPORTERS!

i purchase a trail product for one price and they charged my bank another price
the tial was $5.95 and they charged my account $44.85
i am not happy about this matter and do want my accoun tcredited for the overcharged and cancel because they did something that was not approved for them to do

this is what happen when using your credit card online and it's not fair to the customer who trust a company with their personal information

please response with some answer and what you are going to do about this matter

I answered one of their trial ads and was just supposed to pay postage, however they sent two other items and charged my account for these. They are worthless.

I odered the free sample and paid $44.85 for it. I now have a second charge on my account for over $30.00 and never authorized any other purchases or received any other purchases.

I ordered the free sample, but they said they sent me another month's supply, which i did not receive and but billed my credit card 39.95, they don't answer their phone anymore, i tried to e-mail them, no reply. they ripped me off. I hope they rip someone off in their on State and someone goes down to their office and lays a beating on them. They need one.