Acaipure review: Charge not authorized by me 1528

I signed up for a free trial of AcaiPure for $4.95 shipping. I received the free bottle and was charged $ 4.95 then another $39.95 with out receiving another bottle of product or giving permission, after several attempts to contact customer service I was then charged an additional $44.90 which overdrew my account and cost me another $25.00! I am going to close my account today with much regret as I have had this account for years and NEVER have overdrawn it until AcaiPure came along. I still have my original receipt where I signed up for the free trial even in the FINE print there is no mention of future charges. Lesson learned but I need my money back!

10/2/08 The same thing happened to me and I am
trying for two days to get through 888 number.
I received two other items too that I never order amd
trying to return as of this date.

I also was charged 44.85 on September 2, 2008, for Acaipure and I have not recieved the order . I have called the [protected], but recieved no response. What a scam! Wonder it Oprah has this problem?

I agree with everything being said. I also was scammed. In no way did I see any bubble that needed to be unclicked so they wouldn't send the other items. Well they sent them anyway and they can just eat it because I made sure they can't use my account anymore. Lesson learned.

I to was ripped off and want to know if there is anything that can be done about this

i order the trail of acai prure and they send me two more items and charged me for something i did not want then when i try to call no answers the phone i do not want any more of your product and i want my money back for the two products i did not order i want a e-mail back on friday telling me how to return for a full return on my account i will also be calling on Friday and someone better answer the phone. you owe me 39.90 to my account when i call. you should be ashame of ripping off people.

thank you
cheryl

Same as all the other complaints. Today, 10-2-08, I received a package from Nutraceuticals. I asked for the free sample only and paid the postage to get it here. They sent me the Acai Pure Trial along with Hoodiburst gum and Hoodiawater. I can't use either because of the caffeine. They charged me $44.85 and I cannot reach anyone by phone. What a ripoff. I would like to rippoff that company, if there is such a company. I will report it to the consumers board of Ohio tomorrow and will also try to stop payment on the bill. These kind of people should be sent to Iraque. Supposed to get a Customer Care No. in order to get refund. Can't get the No. when no one ans. the phone

I only ordered the free trial for 4.95 s/h. they sent gum and hoodiawater, making the total 44.85.
I did not order these extra products.
If you send the products back, you are charged a
15% restocking fee on items that you did not order to begin with!
If they do not stop charging my account, what are other customers like myself to do?

I TOO HAVE THE SAME PROBLEM AND YOU CAN'T GET IN TOUCH WITH ANYONE. THEY HAVE NOW CHARGE ME 39.99 AND 2 WEEKS LATER 44.$ I'M IN THE BEAUTY BUSINESS AND HAVE NEVER FALLEN VICTIM TO A SCAM. IF SOMETHING IS NOT DONE FOR ALL CONCERN WE NEED TO SEEK LEGAL ADVICE.

I'm yet another person who fell for this scam. My FREE sample was supposed to come at no cost except for a $1.95 for S/H fee. A charge is now pending against my debit card for $41.85 from this unethical company. I wonder if it even exists. The phone number rolls through a computerized network of various voices saying we're too busy to take your call. I wrote an email to: support@centralcoastranutra stating I wanted the order canceled immediately. Surprise: No response!

I have filed an on-line complaint with the Internet Crime Complaint Center and will followup with a complaint to the Better Business Bureau. I have alerted my bank that I will dispute the charge once it has processed. I will not pay this company one cent. Your bank can help you do the same. If this "fictious" company has your credit/debit card number, explain the circumstances to your bank and get a new card issued with a different number. My bank also offered me a second credit card strictly for on-line purchases. It works like this: make an on-line purchase with this card account number and transfer to that account, from your primary checking/debit card, only the amount necessary to cover the on-line purchase. My bank is offering this service with no fees involved. Check it out for your safety. There are too many other scam artists out there waiting to steal our money in this age where we do virtually everything on-line.

I Ordered the AcaiPure For A One Time Shipping Charge Of ( $ 1. 95 ) When I Checked My Visa Checking Account Statement I Was Charged ( $ 44. 95 ) I Did Not Order And I Do Not Want To Purchase Any Other Products At This Time. PLEASE Return ( $ 43. 00 ) ASAP To My Visa. Thank You, Pamela J. Hoskinson

After ordering the trail acaipure my credit card was charged the full month price. I have been unsuccessful in phoning them and also going to their website. This is another company who rips off people who put their trust in them. If anyone has been able to get a refund, please let me know at ljoa424@aol.com

Thanks.

I ordered trial size of acaipure but was charged full price on my credit card. Product has not been received.

I am experiencing the same problem with Acai-pure. I authorized a charge of $4.95 on my card for shipping and was billed $44.85. I have tried calling numerous times and am unable to speak to anyone. I sent an email and received a response saying they would respond within 24-48 hours and have received no response. I called my bank and the amount can be disputed when no shipment is received. Another option is for my account to be closed and a new card issued. My advice to those with the same problem - dispute the charges with your bank and ask for you account to be closed and a new card issued. Fine print on Terms and Conditions states the card will be charged additional $39.95 14 days after receipt of the free trial offer, not immediately!

$1.95 charge was actually $41.95 on my Visa.
How do I get my $ back, when they do not list a phone # to call

Placed order for ACAIPURE--payment just for shipping $4.95 --never received product however, I went to this wesite and saw the complaints now I understand why I did not receive product and I am grateful==however I was charged for this product
what do I do?

thank you,
Nell Roberts

Same thing happened to me! $41.95, $39.95, and $44.90, and nothing received since the "free" trial which was supposed to cost $1.95! I've contacted my bank to get it stopped and file fraudulent charges against them.

I recently ordered the trial offer for Colopure and Acaipure. It has taken 3 wks to receive the order. But the kicker was that included in my order were charges of $39.95 x 2) for Hoodiburst gum and hoodiawater. On the receipt was a notation that there was a 15% restocking fee for returned products! I have emailed the Central Coast Nutraceuticals and protested. No return response yet.

The same thing happened to me. Please don't send me any more of your products. I need an RMA number from Customer Care so I can send these products back for a refund. I could not reach anyone by phone and I called almost every day.

I ordered the 14-day trial of AcaiPure for 1.95 I was sent without notice 1 bottle of Hoodia-Water for 29.95 and 1 pack of Hoodia gum for 9.95 I was billed without permission 43.97 I tried to call the 800 # no one answers it keeps giving me a web-site I e-mailed a complaint and never have gotten a reply. now I have been charged for the pills 29.95 because I can't get ahold of anyone to get it sent back or get a refund. DONOT ORDER ANYTHING FROM CENTRALCOAST NUTRACEUTIACALS.NET

When you were confirming your order there was a box on the right hand side of the screen that had a box checked for the gum and the water...you were supposed to uncheck the boxes or they would be added to your order. They are very sneaky but thank goodness I caught it before I confirmed my order!

What a scam, I agreed to the $4.95 special offer and ended up getting charged $44.85. There out to be a law against this kind of trickery! I, too, want my money back.

Has anyone reported this to the Oprah website or Subscriber (magazine) comments and complaints section? I too was charged the charge and sent the product plus the "hoodia garbage." I wasn'table to reach customer servince by phone so I sent about 5 e-mails in a row and after a few days someone finally wrote back and apologized but said as an apology they would send me more crap as part of a "full weight loss" program... I responded and of course there has been no future correspondence! mY CHARGE TOO HAPPENED ON 9/11/08 which it seems is the same date as many others. Regarding the fine print... I READ IT... and charging my card for something not returned in 14 days the instant I ordered it is illegal!

Overcharged my credit card in amount of 44.85

I ordered this product which was supposed to be free except for a shipping charge of $4.95; I was charged $44.85. I don't know why I did this, I've always lived by the rule, it's not free if I have to pay a penny! I was scammed but it will NEVER happen to me again. I will be writing to Oprah to let her know that this company is using her name, if she doesn't know it already! I will also contact my bank to find out if I can have this charge reversed so these scam artist will not get any money from me!

Feeling Foolish
Fredlyn

I had order Acaipure, which was supposed to be $4.95, for shipping. I had $44.95 taken out of my
checking account. On Sept 8, 2008, $33.95 was taken out of my checking account, for the small
bottle of Hoodia, which was listed on the previous form, as no charge. I had another for $44.90 taken out
of my checking account on 9/22/08, for product, that I didn't order, and I haven't receive it.
When I called the company, I told them that I didn"t receive the merchandise, I want the money place
back into my account. They claim the merchandise was already send out. I was told when I receive it,
sent it back to the company, I will receive, part of money back within 20days. At this time it s been
it has been past 14 days. I am filing a complaint against company, and I would like my money back,
as soon as possible.

When you go to order, on the right side it shows 2 products where you have to uncheck that you don't want to order. Please read. It's your own fault.

Sent for FREE sample and was to be charged $4.85 shipping. Instead I got charged for $44.85!
I called my credit card company and will work on getting a refund.
Sister Julia

Ordered AcaiPure, a diet drink, on 9/22/08. Credit card amount hit bank. $4.95 & $29.00. Today is 10/6/08, I have not received anything, Can not seem to get in touch with the company.

I ordered the free sample on Sept. 14th for $4.95, which was to be shipped within 2 business days, when I did not received the merchandise I e-mailed the Company, I finally got it on Oct.4th with a bill for $44.85 which included gum for $9.95 and a suppressant for $29.95 which I never ordered. This is a real scam and Oprah's programmers should be informed and well as US Postal services. I agree that we need to file a class action lawsuit.
JR

This company is ridiculous! I've called over 100 times in the past 7 days in attempt to speak to someone, with no answer and just a beep or disconnection. I've emailed them over 20 emails, with no response. They are a SCAM. They inform you they will charge only for shipping & handling [$4.95 or what have you], only to have your card charged $44.85 that same day [before you even receive the product]! If you try and stop your card, they send you back to this comp, that doesn't ever pick up so how can you cancel?! I'm seriously sick to my stomach from this ridiculous circle circus. All because Oprah put her name behind such a joke!

The same thing has happend to me, I have sent product back so please take charges off my credit card and please do not sind more

Have never received my product but was charged for it - $44.95 on a free trial then I read fine print. Tried to get a hold of company on my credit card account and was unable to get anyone to answer the phone.

the same thing happened to me. ordered the trial and got charged two payments of $45

I too ordered the sample for a shipping fee of $1.95 but was charged $41.85. This was advertised by Oprah and other Hollywood stars. It seems she is becoming famous for promoting scam. I know now not to believe anything she and Hollywood folks says. Still have not received my sample but I have the ad and the comment where they offer me the shipping for $1.95. Nothing in the ad states anything else. I've made a dispute claim with my credit card company and will file a dispute with the BBB against http://www.centralcoastnutra.net. and http://www.acai-pure.com.

I just got off the phone with the customer service dept at this place.
I, also ordered, online, the free trial offer for the shipping...I was charged $4.95, on my account for that on 8/29. I did receive that and had started taking it.
However, they charged my account $33.95 again on 9/22...which I did not receive a shipment for.
Yesterday, 10/6, they charged my account for another $44.90...
I did not see anywhere in the ad that I would be getting automatically charged or shipped for these
things. I am quite upset over this.
The customer service girl was quite friendly and explained to me that my initial 1st charge was just
for the shipping. It was a 14 day trial and Then they bill you for the cost of the item...which was my 2nd charge. The 3rd charge was for automatic charge and delivery...which Does show up under the terms and conditions, today, which I do not think was available for me to click to or I would have read it and not ordered the product as I do not like to have anything automatically billed or shipped to me.
She said my 2nd bottle would be delivered to me and I could return it. I told her I was not paying a restocking fee which is 15%...I am sure I will have to pay the shipping fee but as long as they credit me for the last/2nd shipment when I return it, is fine. She cancelled any future orders for me.
I will try to post any further information on this for others after I see what happens.

This company has charged my account without me ordering anything. I ordered once but only once and did not order anything the second time...

This company overcharged me. I was to be charged $1.99 for shipping a free sample and they charged me $41.85.

I ORDERED A FREE SAMPLE OF ACAIPURE AND WAS TO PAY $4.95 S&H. MY ACCOUNT WAS CHARDED $44.85

I received the free sample on 9/4/08 along with two other products that I did not order. The sample was to be at no charge just shipping of $4.95 but the sales receipt read $44.85 total. The Hoodiburst Gum and Hoodiawater 1 unit I DID NOT ORDER. I have tried to call them with no results and have tried their email address and it is not good either. I can't send the products back as you need a Return Authorization Number first but can't get that as they do not answer their phone. This is a scam, false advertising and it is fraudulent dealings.