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I received my Visa statement today and there is a charge for $44.85. I did NOT order this and I will not pay it. I was to be charged only for the shipping cost of $4.95 for a FREE sample of Acaipure. Today is 12/4/08 at 3:55 pm.
I have tried to call and am on HOLD for over an hour. This charge will not be accepted. What kind of scam are you into? I want a credit to my Visa and a confirmation of that credit by mail and I will not wait--I want that credit to my account now and the confirmation now. I simply will not put up with this. Dez Roberts
I ordered a free trial offer for the cost of the shipping. They sent me out a full bottle and charged me for the full supply, in order to get the refund, I have to send back the product with shipping conformation. Why should I have to pay to send them back the product? That should be their loss, not mine.
I have been thru the VERY same thing with ordering the so called 'free trial' of Acai Berry. I tried and tried to contact someone to cancel my order but never had no luck. Finally one day I spoke with a guy on the phone who said it was 'too late' to cancel. So I, of course went ahead and cancelled my credit card to keep them for further charging it. THEN... out of the blue the other day I get this message from the Central Coast Nutricyticals collections department saying that I owed $155.90! I spoke with the so called manager Erin Mitchelle and she said that if I did not pay by 4pm that it would be turned over to the next collection department and my balance would then double!
What!? Are you kidding me? I have never heard of a LIGIT COMPANY calling and giving someday a 3 hour notice to come up with that kind of money! Last thing I'm going to do is give them an other credit card number! NO WAY! I hope nobody else falls for this scam. It's a scam! Not to mention the products didn't arrive until after the 10 days and I was so frustrated by that time (after trying to cancel), I didn't even open the bottle! I will flush those pills before I will take them. They are probably filled with toxins.
Ordered $.99 trial of AcaiPure. Allowed 10 days for trial period, did not receive in time to return and thought were being scammed.
Notified bank of possible "scam" and they blocked the account for funds.
3 months later a notification was sent to us from "CCN" that a collection agency needed $77.95 to cover all past due late fees, collection fees, etc.
Tried to contact company but only could speak to collection company rep and were told we had to pay for product, late fees, etc. No negotiating or recourse for 10 day trial/turnaround issue.
Rip off...
I am also a victim of this Mafia styled organization. I tried to contact the company after receiving the $0.99 trial bottle to get a RMA # so I could send the remaining (bogus) pills back but they waited until the trial period had expired before the gave me a authorization number to return the stuff, but before they could charge my credit card for future orders I cancelled the CreditCard account so that they could do no more business on it. These people are worms and should be stopped. My transaction with them occurred over three months ago and since they couldn't access my credit card account, I received a notice that I am being referred to a 3rd party collection agency for a past due amount of, get this: $77.95. This is for a $55.95 bottle of pills plus $10.00 late fee plus a $8 processing fee. I received an email and phone call on February 16, 2010 and was given 15 days to respond before the matter is turned over to a collection agency. The collection notice comes from: CENTRAL COAST NUTRACEUTICALS, 2375 E Camelback Rd 5th floor, Phoenix, AZ 85016. The original order was made to: www.healthandwellnessoffers.com/sites/acaipure Please be careful of these people because one wrong click and you're locked in to a order before you can react to what just happened. I am contacting the Texas Attorney General's Office as well as the BBB.
I have filed a complain with the Federal Trade comission.
After waiting 2 months for my refund that's suppose to be processing. I ask everyone who had delt with this company to also file a complaint. It doesn't take long at all.
I ordered the Acaipure/colon clense products. I got a refund from colon clense people but the Acai pure people keep saying my refund is processing and it's unknown how long it will take. Any normal person knows it doesn't take 2 months for a refund to process.
So I filed a complaint. Please do the same and get these people in trouble. Who knows there could be some class-action law suite and we just might actually get our refunds back.
I, too, ordered the "free trial" for $5.94 S&H which was charged to my account. Only TWO days later they charged my account an additional $149.95 and TWELVE days later another $59.97. I received only the trial about 8 or 9 days after ordering. I called customer service, was told I should have cancelled, but my account was billed the additional amounts before I could try the product. I did report to my credit card company today when I received my bill. They will begin complaint procedures against the company. I was advised to only pay the $5.94 I had agreed to pay.
Charged for whole year, said I could order for only S&H. Price
for S&H WAY too high. Trying to work through my bank to get money refunded.
I ordered a free sample of Acai Pure. I did not sign up for monthly shipments. I have refused 2 shipments for which I have yet to receive credit on credit card. I called for the 3rd time today to cancel what I did not order. There has to be a way to shut this company down.