Acaipure review: Charge not authorized by me 1528

I had this free trail and they billed me just 4.06 shipping and they said that I had a month to decide if I wanted to keep it with in a week they billed me again 44 something and I emailed them and told them I did not want it. They sent me a email and said fine they would take me off and sense that time as taken 44.00 out of my bank account.

I HAVE NO IDEA WHERE I GOT THE CHARGE FOR THIS PRODUCT OF 41.85. I ONLY AGREED TO THE 1.00 CHARGE FOR A TRIAL SAMPLE. I ALSO ENDED UP ENROLLED IN SOMETHING CALLED FIT FACTORY FOR ANOTHER CHARGE OF 29.90. I HAVE TRIED MANY TIMES TO CONTACT THIS COMPANY TO GET MY REFUND BUT THE WAIT TIME IS ALWAYS AT LEAT 75 MINUTES. THIS IS THE SITE THEY REFER YOU TO TO COMPLAIN AND I SEE THAT THIS IS NOT GOING TO GET MY REFUND. I AM CONTACTING THE ATTORNEY GENERALS OFFICE TO FILE A FORMAL COMPLAINT AGAINST THIS COMPANY. MAYBE OPRAH & RACHAEL RAY NEED TO KNOW WHAT THEY ARE PROMOTING. I THOUGHT WITH THIER NAMES ON THIS PRODUCT IT WOULD BE A SAFE SITE. I GUESS I WAS WRONG.

I was billed on my discover for a product I did not receive and do not want.Cancel any subscription you may think I signed up for and absolutely do not send me any product.
Thank you.Jane M. Bingel

This company does this repeatedly.

I opted for a free trial of the supplement. I now have received a statemenet for $44.90. I have not opened the bottle and do not plan to. Please send me a Return Merchandise Authorization number from Customer Care. My order number is
#1779140. Charlotte Harrod

I ordered a trail of acaipure for $1.95 which I received on 10/26/08. I contacted the company on 11/13/08 and canceled to ensure that I would not receive additional charges. On 11/15/08, I was charged $39.95 and on 11/30/08 I was charged $44.90. I have not received additional items from them. I have tried callling on numerous occasions but I get placed on hold for 30-45 minutes. I contacted my credit card company and had the charges placed in dispute.

I have also had unauthorized deductions from my account for additional orders that I never received. Everytime I call I am told there is a 45 minute wait and then get disconnected.

I ordered the free order of acaiPure and was supposed to be charged 4.95 in shipping. Was charged $44.85. E Mailed and told them I didn't order hoodia water and hoodia gum. They gave me a $20.00 credit to keep product, that was in November. I got credit card statement on 12-15-08 and have been billed $39.95 for acaipure on 12-5-08 but no product has been mailed to me. I can't take this stuff I am allergic to this product. How do I stop this credit card fraud and get credit back on my credit card. I called phone number and they tell you there is a thirty minute wait.

i ordered free trial of acaiberry product paying only s/h and was charged 44.85 on my credit card.i called to have account credited for overcharge and fact i didnt get the product. afer spending 41min on hold i spoke with pete was told they couldnt credit and i had to wait to get product than return to get the credit.i asked to speak with supervisor and was told i used up my phone time and he hung up on me...one thing though you must call [protected] within 30 days from your order or you will continue to be charged they were helpful.terrible company to deal with a total ripoff

Specifically unchecked boxes on order form to send additional products and was billed anyway and never received the additional products that I was charged for.

did not order this product and they charged to my credit card.

I wish I had read the complaints before ordering. They are all correct and I would not order from them again.

i only order free trial acaipure product and then charge me $44.90 and$39.90 on november, then i call always busy and need to be wait at least an hour.this is a scam! I CANCELL my debit card and wait for my bank to solve the problem, can anybody stop this again, thank!

Ordered "free" s ample of AcaiPure on the internet. Have been charged 44.85 to my checking account and haven't even received the product! No obvious way to get a hold of this company - still researching.

Ordered "free" product with small shipping charge. Unwittingly, ordered extra products, but also "joined" a club. On hold for an hour. Never got to talk to someone, never got procduct, can't quit club. Can't believe how brazen this place is. Is there any hope here?

Dear Sir/Madam,

I had ordered a sample packet to try the Acai Pure product. However, I did not ask for a second order and my debit card was charged $44.00 for a second order which I did not even receive. Please delete this from my account ASAP. The trail bottle didn't seem to do anything for me and I did not place another order.

Thank you for your help with this,

Karen Swartz

PLACED ORDER FOR TRAIL WITH AGREEMENT TO PAY SHIPMENT .RECEIVED BILL FOR 69.95 ON MY CREDIT CARD .CALLED MERCHANT TO ADVISE DID NOT WANT EXTRA ITEAMS .HAVE MADE NUMBERS CALLS TO MERCHANT AND ONLY GET RECORDING WITH A RIDICULOUS HOLD TIME (40-60 MIN) MERCHANT HAS VIRTUALLY BECOME UNREACHABLE I AM VERY DISSTISFIED

I ordered a trial version of diet pills for 4.95 and was billed 44.95 therfore resukting in overdraft fees. I want my money back but cannot reach customer service!

I too ordered a trial size - using my debit card for payment and I did receive a trial size bottle. My account was charged the $4.95 for shipping. Approximately two weeks later $39.95 was deducted from my account and two weeks after that another $44.90 was deducted - all from ACAIPURE. No where in the ad nor invoice that accompanied the trial size did it state I would become a member or that they would automatically deduct money from my account. I have not received a letter, membership card nor additional product - just monies missing from my checking account and paid to ACAIPURE. When I called the company I got call wait times of 86 minutes and 56 minutes. I went on line and sent an email demanding a refund of the monies withdrawn from my account without authorization. I got a response telling me that they were sorry I wanted to terminate my membership - most people kept theirs for 2 or 3 months but with this email they would terminate my membership. No mention of returning my money! I responded with an email stating I never agreed to a membership - never received a letter or card stating I was a member and never received additional product that I could even return for a refund. I told them again I expected a refund of the monies taken without authorizetion from my account or I would pursue this further. I have not heard one word back nor has my account been credited with the monies taken. There has to be something we all can do about being riped off. From the looks of these complaints they have benefited very well with this fraudulent scheme of theres. The ad is still on line with no mention of a membership and I still have the invoice that also has no mention of the automatic membership. Something needs to be done!

Ordered product for shipping cost only and was charged forty someodd dollars instead of $4.99s&h and they have charged again $39.99 and I have tried for over a month to contact them on their phone number, numerous times and the wait is rediculously long and I can never get a person to speak to I'm so very frusterated and beyond angry. I'll never trust anything like this again.

Charged my credit card without me oking it. They said I was only paying for shipping and handling, but charged me for a membership that I did not ok.
VERY UNHAPPY!

File a complaint with the BBB at BBB.org. The more people that file the better. They are handling my complaint now.

AcaiPure is a ripoff! It is the same ingredient you can get from Metamucil - Psylium seed. You can buy tea with Acai in it. I received what was supposed to be a free 30-day trial sample. I did not see any writing about having to return the product or I would be charged. I had problems with trying to reach them by phone and didn't have an order number to use the customer service on the website I was directed to from the charge on my bank account. They charged me 39.95 above the shipping and handling. I called my bank and had them to remove the charge. Now as I'm writing this, I have been charged again! I'm waiting on hold by phone to make my complaint. This company is abusing the web to hook people into a membership for it's product. I doubt that Oprah knows, but she should be more careful before endorsing a product. I may have to cancel my card to keep this company from taking money from.

Unable to stop shipment, product was not working for me. I attempted to call and had hold times from 19 to 30 mins per call. I work and am unable to hold on the phone for long. I just want to stop receiving this product and having the $44.90 coming out of my account.

They offer you a trial offer of their product for $4.95 S/H. If you do not read the fine print you will be charged $44.85, and then $39.95. It is almost impossible to get them on the phone (ridiculous wait times of 89 minutes). When you do, they offer you $20 and then you won't have to send anything back. What a scam. Do not fall for their promises.

I requested a FREE sample of acipure( supposed to detoxife your system for weight loss) . I have yet to recieve that sample(paid for shipping) and then the next thing I know I am being charged $39.95 and then 44.90 for a grand total of $84.85 without adding shipping for FREE sample.I want my money back! The number listed on my account is [protected]. Do NOT ORDER FREE SAMPLE. I am on the phone with them now.1st time I called wait time was 1, 002 minutes, 2nd time 21 mins.( stayed on the phone that time for 45 mins) now my wait time is 30 minutes and have been waiting for 42 mins.

I placed an order for a free trial with $1.99 shipping charge. They sent other items I didn't order. I was told to send them back. I did but never got a credit. I noticed this month that I have a second charge for the item but I did not order additional product. Bottom line - the $1.99 product has now cost me $39.95 the first month and now $44.90 the second month. How can they continue to charge for product they have not sold me. How do I get it to stop?

I want to cancel and get a refund. I didn't even receive the last order, and I was billed for $44.90. I've called and left messages to cancel and my number for them to call back and they never have.

On November 25th of this year, I ordered Acai Pure and a colon cleanser. The e-mail that was returned said that my order would be shipped in2-3 business days. It ought to be here by now. The company doesn't respond to my e-mails.

AcaiPure was suppose to send a FREE TRIAL pay only Shipping & Handling. What a scam ! My credit card was charged $44.85.
Colopure was suppose to be free as well pay only S & H. Charged $44.85 to my account. I called phone number to return product and the person I talked with was very rude said it was not their mistake it was mine! And there would be a restocking fee. I will be calling my credit card company. Someone needs to check into this company before someone else falls prey .

I ordered the Acaipure, the ad stated it was a free sample, you only pay $4.95 shipping & handling, I put this charge on my mastercard and they have placed 2 more unauthorized charges on my card,
11/23/08 $39.95; 12/09/08 $44.90. These charges were not authorized, nor have I received any products for these charges. I want these charges removed, immediately and there is to be no further charges on my credit card. This company is breaking the law.

I have been trying for twomonths to get arefund I have the RMA number sent it with the product - have proof of delivery and no refund - now I opened by credit card statement and have another charge for 39.95 I cancelled all orders from your company and demand a refund of all charges due to me. I am on the phone wih the credit card company opening a formal complaint.

MY WACHOVIA CHECKING ACCT ENDING IN 7256 WAS DEBITED ON 12/11/08
FOR 39.95 THAT I WOULD LIKE RETURNED TO MY ACCT. I DID NOT ORDER ANYTHING ELSE.
I ORIGINALLY ORDER ACAI PURE NATURAL CLEANER PILLS AND PAID FOR SHIPPING FOR 4.95.
THAT WAS THE ONLY CHARGE AUTHORIZED.

PLEASE CREDIT MY ACCOUNT 39.95. YOU CAN CALL ME AT THE NUMBER BELOW.
THANK YOU.

ZADA Y. WESTON-HILL
ATLANTA, GA
[protected]

There are two other little boxes check to the right that I also did not see. That is the way they get you!

Will this happend to me to iam telling you .you need to take this off my F...ing credit card ? witch has .44.90 like everone eles i got the sample one for 4.98 new its 44.90 iam calling the B.B.B. and TV. to get you out of my hair . i called my credit card they have your . number. so take my charged off my bill .you did not have my permission to do this please stop this or i will sue you . and i no i will win?so get off your ###. and take it off my bill ? dont make me email you anymore ? ?

This company is charging my credit card without authorization and sent me a product I did not order. It can not be returned because RMA is required and no one answers the phone in order to get a RMA. They are good, have all their bases covered and the money is just rolling in. I hope someone can shut them down before it is too late.

Same thing is happening to me. Must be some way to stop them. There have been over 520 complaints. How is the question?

1) ordered acaipure trial for the price of shipping only ($4.95). Company sent two other products not ordered and charged additional $40.00.

2) called acaipure and literally held for 1 hour before speaking with a customer svc rep. Was told how and where to send unwanted products.

3) issued a credit of $39.90 on 12/9

4) unauthorized charge on 12/18 of $44.90

I PURCHASED A TRIAL WITH SHIPPING ONLY. THEY ADDED 2 OTHER PRODUCTS AND CHARGED ME $44.85. THEY ALSO GAVE MY CREDIT CARD INFO TO TWO OTHER COMPANIES WHO CHARGED ME WITH NO PRODUCTS SENT.
I HAVE NOT BEEN ABLE TO GET ANYONE TO ANSWER THEIR TOLL FREE #. I GET HOLD FOR OVER 1HR, BACK TO DIAL TONE OR BUSY.
FIT-FAC $29.95 & CLEANSEBODYSTORY $78.84 + $0.78 EXCHANGE FEE

I too never authorized any of these companys to use my credit card. my husband bought the acai slim for me thru Oprah and it was a trail offer. we recieved it and then we started to recieve all the other items only one time but charged 3 times, the gum and water, he said he did not order those . we have called the numbers only to get the run around.I called Acia slim and spoke with Adam he said they are having a lot of complaints due to these other companys getting their information. he said they have seeked legal advice and are trying to resolve these problems, mean time I have had to close the account . today I was charged another 44.95 so far this has cost us about 200.00
I even sent Oprah a email. but did not recieve any responce from her company