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I have had a Giant Eagle Credit Card for years, with no issue. I called to change my address and the girl said to me, "you pay your balance off every month, you're a prime candidate for this service". It's this service to pay off your credit card if you are laid off or disabled. She said that it cost's 1.99 for every $100 of your outstanding balance, and you get a $25 credit for enrolling. I thought, why not? It's a free $25 credit. Well of course I get my next bill, and I'm charged $12 for their stupid service. I immediately called Account Assure and complained and the guy said that it is 1.99 per 100 of your average daily balance. Well, that is not what was portrayed, and I would have never signed up for that...Fine, there was a misunderstanding, I would like to cancel and would like a refund for that first month of service. Of course they can't refund the first month because the "trial period" has ended. What the hell is the trial period? I didn't get laid off in the last month, what exactly was I supposed to try? What a joke! It's my own fault for being gullible I guess, but I can't stand dishonest and misleading marketing, and that's exactly what this was
The complaint has been investigated and resolved to the customer’s satisfaction.
Account assure denied my "claim" as my employment was termed at the end of contract. Apparently contracted employment is considered "temporary" and as such not a "covered" benefit. That's bull, even on the claim paperwork they list "end of employment contract" on section one. Never again will I associate with them.
I have account assurance and I filed a claim. I had a plastic surgery last month and I was hospitalized for 3 days will they cover this? or does the hospitalization have to be a medical condition?