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I Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now AccountNow will not answer the phone for me. Please do not use AccountNow or Metabank. AccountNow is using Metabank routing number so they are the same
The complaint has been investigated and resolved to the customer’s satisfaction.
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I'M GOING THRU THE SAME THING WITH THEM. IT IS CLEAR THAT THIS COMPANY IS RIPPING OFF CUSTOMERS. HAVE YOU BEEN SUCCESSFUL IN GETTING YOUR FUNDS BACK?
I'm in the same boat...I faxed all the documentation they requested on 2/15/2012...today is 2/28/2012 I can't get a live human being on the phone and there was $2092.00 in the account BEFORE they froze it and returned the tax deposits and payroll deposit that caused them to freeze the account. I have filed a complaint with the California Attorney General's office and the BBB I want my money and I want it now What they are doing is ILLEGAL!
Im so pissed they are a bunch of thieves they froze my card my direct deposit had just gone in there and they've asked for document's to confirm my identity sent them over 4 times someone was suppose to call me back and nothing now its a long weekend and im left without a dollar in my pocket. I ###ing wish I could blow that company up. Its not right what theyve done to me and everyone else. I want my money that rightfully belongs to me. Something needs to be done
I am going thru the same bs. . . I was trying to talk to a live operator when the stupid f*ing automated system closed my account! I just had my direct deposit put on my card and the stupid system closes my account! I argued and faught for 3 f*ing hours and all they could say was sorry we cant help you! And then left me hanging for 45 mins. . . Then they tell me when i called back again, that i have to send all kinds of proof because they put my security question in wrong! So now im asking for my job to fax a recall letter so ii can get my money now! These theives are such ###! I want to do something to get them! What can we do?
how are you. I'm going thru the same bs... I'm looking into filing another class action lawsuit against these ppl. this will not be the first one. i would love to get your email so i can start to make this lawsuit happen
Hi, my name is Christopher Darnell. I had my payroll check deposited on a Thursday, Friday they froze my account, I gt paid every two weeks. I did everything they asked of me., my employer has faxed the recall letters and they said they never got them. while I was at the fax machine while being sent, on the phone with a manager at account now verifying the fax number she says they didn't receive over and over lying to me. I got to the point were I was begging them to give me my money Back. I am a single father of 3 girls. 2, 17 and 1, 13. two whole weeks without a penny. I couldn get to work and I lost a job. ect, ect., ect. [protected]. you dam rite I'll back you.
I'm also in the same situation and this has been going on for almost 3 weeks. Have you already begun your lawsuit? If not I want in if any way possible. These crooks have to be reprimanded for doing people this way with their own and in my case hard earned money!
ace1976.sb@gmail.com
ace1976.sb@gmail.com
I have tried calling the numbers given to me on the card and on the sticker the card came with. None of them worked. I went online to check out what is going on, maybe get a different number and I came across another one which I did call and got a voicemail belonging to one individual because I tried calling it a few times. I got back online and found a number of fraud and theft complaints about account now. I am now worried because I have a pending deposit of almost six thousand dollars and my husband has one for a little over a thousand dollars. With no numbers that actually work and all these bad things I'm reading about account now, I really am hoping action is being taken and things will be handled so people will stop getting ripped off.
Please I am so scared I did my taxes with them this year did u ever get your money back please respond asap
If anyone wants to include me in a lawsuit against account now, my email address is rvelasq066@gmail.com.. I will be more than happy to participate in this matter
I am having the same damn problem.. I have been a customer for over 3 years they closed my account and said they sent me a new card Never got it.. So I called to tell them I never got the card and I wanted my card expedite. Well here is where it gets crazy. So, they asked for my security questions. Place of birth, my mother name, and hospital where I was born. Very easy right? One would think 😤 Well because they are in India.. they got it wrong and said I got it wrong. So I had to send them proof who I was.. I was told that it would take 24-72 hours to review. Meantime I have not access to my money going on 15 days.. So, I got another card company.. And I was told by account now (India base company) They don't that! I have to wait for my card.. I have no clue when I will get my money.. FDIC really needs to look into them for real..
What happend did u ever get your money back
Please some one I'm asking did any of u get your money back from account now and how long did it take what steps did u take I'm scared filing with my refund and I don't want to be scamed
I was in the same situation, account now put hold on account for 7 days. Please make a complaint a Helpwithmybank.org. I made a complaint and 24 hours my funds were released! Also report them to the BBB!
I couldn’t figure out where to make the complaint
My account was open for 10 years. I did a return with a merchant and now they wanted I’d social and a bill.. sent all that then they want original receipts like I made the purchase using the same card so I sent in all the receipts original and return
. Now they want a recall letter to send the money back. Merchant isn’t sure what a recall letter is needed for. Account now won’t issue a check. It’s over $500 worth of return. [censor] if I would’ve know this bull crap I would’ve opted out for the merchant to send me a check. Horrible service, not even English speaking reps when u do get one. Then they say they don’t have a manager every time. No one has called me back. I’m about to file legal action for my money. And I’m already canceling other cards associated with Account Now, Green Dot etc
Account Now is a horrible company. They decide to close your account when ever they want and then give you the run around about your money they are holding. They accepted my direct deposit then cancelled my card without my permission. They stated They will send me a check in 14 days. Has been 7 and when I called they stated that they haven't sent it and I need to wait 14 more days. Please don't do business with them. You can look up BBB they have hundreds of complaints about this company
Same with me im contacting a lawyer.
Hi I’m experiencing the same issues ..Account now has locked my card due to large deposit.I sent in all documents 6/30 and it’s now 7/16 and no update .I have been evicted from my home due to payment.I can’t never get a hold to a US representative that can answer questions only overseas.please help I hate it
Account Now is holding my brothers money, we sent the documents thrybasked for we uploaded and we faxed multiple times and they continue to saybthey can't see all four corners of drivers license and one excuse after another. Horrible people horrible service. I don't know how these peopleaeep at night shame on these rotten people at Account Now .
I disputed a series of charges on my boyfriend's account in which I am the joint account holder. Well it turns out that yes the charges I disputed were in fact fraudulent. So as I said I as the secondary and joint account holder dispute illegitimate charges the people that are running Account Now tell me and my boyfriend that until he sends in his ID, which he has done that along with a copy of a Veteran ID, social security card, and practically just about any and every form of his identification you can imagine he's sent in and yet they claim they never received it and they have adamantly refused to release the funds to him or myself from his social security disability check and if I'm not mistaken this was 2 going on 3 plus years ago and still they will not budge. We've requested the closing to the account or just simply mail a check for the funds in the account to the mailing address on file for him and myself to be so as the funds can make it to the right person because after all that would be going to who they have mailed out everything for us to anyways. But yet again a resounding no on the release of the funds for his check from that many years ago and they have been just holding the funds of a disabled veteran like that. That's got to be illegal on their behalf I'd like to think. But any help with the problem being irraticated would be greatly appreciated. Thank you for the time and help I am truly appreciative.
At this point I have to call a lawyer. Holding my money after I sent in my documents...for two months now. I could not even get my Son his school stuff. My lawyer services are free to me threw the company I work for...