Around april 1st in 2022 I recieved a permanent ban on "Modern Warfare 2019" later on I had to contact battle net support regarding an issue I had where my account email and password was changed, this was around October 8th 2023, this incident battle net support were contacted and recovered my account successfully. The issue ID for this case is Issue ID #[protected] This ban is obviously false I have never cheated or broke any of the terms of service, I have been trying to fight this for over 2 years now, I am a software developer as a hobby, and I have some debugging programs, due to this I am in belief either it was this that caused the issue with my account on Modern Warfare 2019, or it was some kind of account breach, I have attached evidence to show specifically on the day of the ban (April 1st 2022) what I was doing, I can provide direct links to these messages if need be. I'm really hoping you can help me here, I've been a loyal customer for years, please look into this and see something is wrong with the enforcement, I can provide gameplay etc I am not that great of a player for any kind of action to be taken. Thank you so much. I must stress even though this ban is 2 years old I am still trying to resolve it, and the status of my account applies to this day, I am still recieving account penalties in the newer games (Limited matchmaking state) this is very disheartening as these are games I pay full price for and expect to be able to enjoy. In short: I believe this ban was likely a mistake due to some innocent software, and I have provided evidence of this, I believe it is only fair this ban is reversed considering the amount of money and time I put into my account, and that I am still recieving penalties to this day for it. Thank you
Claimed loss: £69.99 game, £428.18 in-game
Desired outcome: Reverse the false ban, it's been 2 years but I would happily accept this outcome.
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