Aeropostale
Reviews and Complaints

I ordered online for my 11 year old, I ordered a 000R jegging and a 00R hoping they wouldn't be to big but knew I had a local store I could return them to, or so I thought. I tried to return them but they refused because I used PayPal, never stated that I couldn't return them to the store. I had to call 3 times and tt 4 customer service people. Wasted over 3 hours of my time! I can not wait till she is in a 00 jean, bye bye Aero!

I was at Aeropostale store in Westfield mall Culver City, CA last night.
At th every entrance there is a BIG RED announcement of prices for joggers and hoodies, and below there are several joggers and hoodies arranged by color.
I asked the sales man stating next to the table if these joggers were the ones listed in the sign above. $9.87 he said yes. The sign is on top of the joggers (see photo) and hoodies and BIG and at the entrance so people from outside see it and enter, like I did. I picked 3 pair of joggers and 2 hoodies, which was supposed to be just under $50 plus taxes.
After wasting ONE HOUR because the line to pay was long, the cashier tells me I have to pay $101 and cents. I asked why, she said the prices for the joggers and hoodies was not $9.87 like the sign says at the entrance. I tolde her that the sign says that, and is above the joggers and hoodies. She said no that sign is for other joggers and hoodies inside towards the end of the store. I tolde her that's deceptive, plus I had asked the salesman and he confirmed that was the price. She said I'm sorry. I tolde her I wasted ONE HOUR IN LINE, and that's not acceptable. They needed to honor the price and stop misleading customers. I wouldn't have wasted an hour in line for that price, but what's worse it that the price IS LISTED CLEARLY ABOVE THE JOGGERS, and then they tell you another price when you are going to pay. Aerpostale should acknowledge their error and stop making people waste time in line by misleading signs of prices.

I was in the Winchester Va. store on 11-22-2018 When I walked in I was handed a flyer and told the ENTIRE store was 60-70% off. The flyer stated that the ENTIRE store is 60-70% off. When I went to pay for my items I was told the t-shirts were not 60-70% off. This is not what I was told when I walked into the store and clearly not what the flyer states. I told the cashier the same thing and got a whole lot of attitude from not only her but several others. Very rude and disrespectful. I'm only going by (1) what I was told and (2) what the flyer states. I spend a lot of $ in this store and would hope that Aeropostale would honor what the flyer clearly states. Thank you for your attention to this matter. I still have the flyer if a copy or pic is needed.

Today, around 3:30PM at Aeropostale located in the Westfield Mall in Culver City, a gentleman who said he was the manager of the store. Although there was no indication my daughter had stolen anything and only went to the dressing room to try on clothes, the manager watched her in the dressing room. When she left the dressing room, the manager made her give him the clothes that she was about to purchase. She is 14 years old and is devastated over the experience and was very nervous because of the way he was behaving towards her. She said she attempted to give him the clothes and some of them fell. He called her a "[censored]". There were other witnesses that saw and heard what he did and said to her. They were so shocked at his behavior that they gave their names to my daughter to report him.

I understand that the holidays bring about people who may steal or attempt to steal from your store. However, my daughter has her own bank account with more than enough money in it If he would have let her purchase the items she wanted, he would have known that. The most upsetting thing for me is my 14 year year old was called a foul name by an adult. It is important for someone to know what type of managers you have hired.

Jewell Pearson
[protected]

Dear Aeropostale:

About 2 months ago, I ordered 5 shirts (all Aeropostale brand and approximately $9 each) for myself, I usually wear size XL in shirts. I had only worn the shirts twice, and they all shrunk the second time when I washed them. The shirts now fit my sister who is 11 years old, skinny built, and usually wears a S in Aeropostale shirts. I don't think that the XL shirts that I ordered online should fit my sister who is 11 years old. I also did not expect to order shirts and have them shrink after the second wash. I expected to have the shirts that can be worn more than twice, still fit me when I wear them a third time.

To resolve the problem, I would suggest that your industry of clothing be susceptible to fit more appropriately. Your clothing does not fit to a true size, hence the example with my little sister wearing shirts that I should've been wearing. If at all possible your company should start looking for opportunities to make your clothing fit to a true size. The economy is changing rapidly and so are the aspects of women health and beauty. It's almost as if your company expects to have healthy, fit women and men shop at your store. Not every person has the same body shape or tone, there are many different sizes of people around the world. Your company would benefit greatly if you looked for opportunities to make your clothing sizes fit better.

I look forward to your reply and a resolution to my problem and hope that you understand the situation. Please contact me at the above address or by phone at [protected].

Sincerely,
Mekenzie Yonk

Few things please communicate properly because I purchased from your website and you charged me like I am a millionaire.
1. Ground Duty for Canada $12 - I was not aware
2. I have to pay in USD - not mentioned- $20

My due payment was $48.57 according to the mail received from the company for confirmation of the order. When the payment reflected in my account was $64.60, totally surprised

Please arrange the refund.

ORDER NUMBER: [protected]
ORDER PLACED: SEP 23, 2018

Thanks

I bought a jegging without tag.. since that was the only piece of my size in the store. After coming home, I noticed the jegging has lint and looks worn. I went to exchange it Within a week since I was traveling in between.. the store people didn't accept because it looks worn and has lint and without tag. I got it as is. And I went to exchange without wearing. I feel this is not fare not accepting for the same reason I wanted to return. When they could sell without tag, how couldn't they exchange! At least could have taken on checking the purchase date.

That was but one get one free.. I was with the impression of what if I don't get the same size, I have to return both since it was on offer. So, I didn't even wear the other one. Showed the other one as well to the store people. But, I guess they don't trust words..

I traded to your Midland store for school clothes when I went to check out for my second purchase that day the cashier became irritated with me because I didn't know where to line up (there are no line starts here signs) he was very friendly with the people before me even helped them with a coupon off his own phone. So when I walked up to the counter he put his arms on the monitor and gave me this look like what? I asked if I could use it he said if you can pull it up on your phone. Your store is my daughters favorite store but after the way he treated us I will NEVER spend money in Aeropostale again. We went on Monday the 20 of August but we will never set foot in an Aeropostale again

aero store in the capital city mall 8/18/18 I (black) presented a 30% off coupon to sales [censored] 890577which I saw the lady(white) use before me use too I was told the coupon didn't work without scanning it She said she would use hers BUT it expired I said the lady in front of me just used it, her face got red. I said can You just try $60 came off with no issue I asked to speak with a manager and left!

Hello, I am writing to inform you of an unhappy experience I just had at your store in Emerald square mall in North Attleborough Massachusetts. I went into the store to exchange 2 pairs of joggers for a bigger size. I had to find them myself since the employees were nowhere to be found. After finding them I waited at the register for 10 minutes while the employee spoke to a lady who im assuming was her friend by the personal conversation they were having. Once she finally came to the register she was annoyed that I was doing an exchange. She proceded to take her sweet time looking at the tags and receipt. While putting everything in the system she continued to speak with her friend by standing on her tippy toes and looking over my head. Now the other employee came up and they proceed to talk about her upcoming vacation! The girl finally finished my exchanged, she shoved everything into my bag and pushed the bag towards me. Thank you were the only words she uttered towards me. All in all it took me 30 minutes in the store to do an exchange! I will no longer shop at this store.

I am just sooooo furious right now as I am typing this. I would just like to say that this my first time ordering anything at Aeropostale and i was grossly disappointed.I placed an order of nine (9) items with Aeropostale on August 6, 2018 and paid for express shipping (3-5 days) . I then received an conformation email that my order was received on that same day at 7:09pm. The email confirming that my order was shipped was sent on August 7, 2018 at 4:40pm. Please bare in mind I do not reside in the USA but my mother was going on vacation there and she would be the one to pick up the package and so I needed it by the latest August 13, 2018 hence I paid for express shipping. So back to the story, I then began to track my order with the UPS tracking system (UPS is the company Aeropostale uses to ship). I watched the progress with my package upon till August 8, 2018 where i saw this message "We updated the delivery information for your package. / The package will be returned to the sender".and at that point I was totally confused. I then made a called to UPS and they said it was because they suspected fraud. Now here I am again once again PUZZLED as to what in the world is going on .Bear in mind I was not contacted at alll to say there was a problem!. I was told by them that I should contact Aeropostale and so I did. Aeropostale said that they made no such request and UPS was the one that was holding my Package. At this point I am slowly getting irritated because not one of the companies stories is adding up. I contacted UPS once AGAIN and this was what they stated in the email "I have checked the information regarding your inquiry and I am really sorry but our system indicates that we do have a request processed by the shipper and there is no way we can stop it. I understand that you spoke with them but what we show in the system is something that we cannot change". So at this point I'm furious because at this point at don't know what is going on and I am yet to hear anything as it relates to my order and according to UPS tracking system its still on its way back to Aeropostale. I then spoke to Aeropostale via live chat and over the phone numerous times as it relates to my order explaining to them the situation and about how I was working with a time frame. They apologized for my situation but all they could over me was a reshipment. Desperate for my order, I agreed and my order for reshipment was placed on 8/10/18 (Saturday) at 4:36 P.M On August 11, 2018 at 10:44 am I then received an conformation email stating that it would be 2- day shipping. Please note however they dont ship on weekends so that further delays my package arriving on time. Additionally, this time I was short three items on my list. Once again, no explanation was given and I had to contact customer service via live chat and thats when i was informed that those items were no longer in stock. I got the refund for those items however. I also noticed I did receive a tracking number with my email this time around like the previous one. So once again I had to contact customer service about how to track my order. I was given the tracking information but when I tried to check on my order I got no information about my order. So once again I am back at square one with no idea about my package and all I'm getting is that I paid for two day shipping so I just have to wait. So at this point I said I want a refund and I was informed that the items have to be returned before I can get a refund adding to my annoyance. So right now all I can do is wait to see if my order will reach on time.
P.S. customer service was fairly good with the exception of one lady who was just plain rude . They however seemed to last knowledge and didnt really show that match compassion at allllll.
From: a very unhappy customer . I definitely won't be shopping here again.

I had the worst customer service experience at Aeropostale store located at Citadel Outlet on 7/24 between 8:50-9:15.

My 2 kids, husband & I went into the store around 8:55. Few minutes later I ask for a dressing room to try on 2 pairs of shorts. One was too small so I looked for a bigger size which I found and my husband asked a lady for a dressing room for me. She went to grab the keys & return to the dressing room where I was standing there waiting but for some reason she looked at me & walked back to the counter then told my husband " no, she can't try it on because we are closed." She then said something to another lady on the cash register & they both laughed.

I don't know why I was being treated that way and why she made fun of me. I understand that it was past 9pm at that time but there was still other customers in line waiting to pay.

I was at the Southlake Mall waiting for the store to open up at 10am . So a little after 10 they open the gate, I walk towards the entrance to go in. They immediately shut the gate, i'm confused now and say well I thought the store open at 10. Both the female workers look at me laugh and walk over to Cinnabon. Totally ignored that me and my kids were walking towards the gate and that it was after 10 already. They order, wait for their order and walk back with one cup of coffee. Mind you laughing the whole time, now i'm really confused on how it takes two people to order one cup of coffee.

The store manager name is michel,
In dophin mall store, miami florida
She treated me very bad and in a rude way,
I was trying to get my 10 usd coupon and she refused to return back my purchases and use the coupon,
I feel i was misstreated and robbed
Having the coupon and not be able to use it
And today is the last day to use the coupon
This gave me and my family very bad exoerience in the reputable store

I had purchased 2 Henley shirts and 1 crew at store 00936 Allen Premium Outlets in Allen, TX on 4/20. While removing the tags, we noticed a small tear on the seam of the sleeve. I looked at exchange/return policy and it says unwashed, unworn or defective merchandise can be returned in 60 days. I came in on 5/18/2018 and the associates said that without the tag we just don't know if its been worn. The two associates thought it through, but decided that they just couldn't exchange it. The policy says nothing about keeping the tag on the shirt and its sad they you're not willing to exchange a $11 t-shirt. I went to Nebraska Furniture and bought a $200 table and I accident damaged it and they exchanged it. I went to Apple and my AirPods stopped working and they replaced it. You know what I, I came back and bought a $2000 MacBook at Nebraska. That's what customer service does. For an $11 t-shirt that we just wanted an exchange, your associates made a decision that it was worth to have a customer never return.

Saturday 5/12/2018, in the evening when went to return a Jacket to Aeropostale, an employee explained to us that they don't have return policy without Receipt.

On that we requested to talk to manager to see if there are any option of store credit or anything. We felt that Manager was hearing the conversation from distant, but when he came he started shouting and screaming and told us "we can't do anything for you if you are so irresponsible in holding you receipt". Which annoyed us and we argue that he can't talk to a customer like that.

In return he shouted angrily and told us "GET OUT OF MY STORE OR I WILL CALL THE SECURITY"

We were regular customer of Aeropostale and few of our family member also works at various customer facing industry. This kind of behavior should not be acceptable.

I made a purchase at the christiana mall aeropostale in Newark delaware on may 1 2018 and I also purchased a few other things as a birthday gift for tomorow may 2 2018 and when I got home to wrap up what I purchase and realized there was a security sensor still attached to one of the items being a pair of shorts, I gave the store a call and the associate laughed in disbelief then got silent for a few seconds and said just bring them back and we will take it off like it was okay, Again I am celebrating a birthday with a loved one and what I purchased was a gift for tomorow we have birthday plans but instead I am inconvinanced by having to drive back to the mall to get a sensor removed off merchandise that I already purchased and the associate thinking it was funny .

Absolutely annoyed with the "customer service"
My friend and I walked in to the store, these two girls working saw us and didn't greet us, Didn't say anything. The whole time that we were in there.. about 30 minutes, no one came up to us. No one said anything to us. It's like we were invisible to them. Also, there were NO CUSTOMERS in the store... just us.
From what I've learned working in retail for 6 years, you are supposed to greet EVERY person that comes in to the store. No matter if you're busy or not. They were standing behind the register talking.. I spent $50 dollars in there only because they had a good sale. But I was about to just walk out, because they were very unprofessional. I walked up to the register and the girl didn't make eye contact, didn't say anything. Grabbed my clothes and then FINALLY asked me for my email. If that's customer service, then I've been doing it wrong this whole time.

Hello, my name is Dustin K. Miller and I am a very loyal customer. I recently visited my local Aeropostale store in the Florence mall location in Florence Kentucky, area code 41042. I absolutely love the company and the service I've been provided ever since shopping. I must speak to someone in a corporate position of authority to explain my most recent visit to the store. I'm so embarrassed that I'm very close to taking my experience to the local news station unless this issue is resolved. I have provided the information of my purchase receipt. To say the least I was embarrassed during my visit. I had purchased men's mesh shorts, black and red along with a men's graphic tee black and red to match the shorts. I paid the the employee and left to browse other stores in the mall, well I had ventured back into the store to look some more and during that visit the same employee walked up to me and told me I had to purchase the items I had in my Aeropostale bag, that she would have to alert security if I didn't do as told. Well during this outlandish accusation, I tried finding my paper receipt and couldn't. I told her I was sorry but she must be confused and that I needed to speak to manager. She had told me to give her the bag with my items and she continued to alert security. I know for a fact there are security cameras posted inside and out of the store along with the entire mall for that matter. I was forced to hand over my items that I had purchased prior to coming in a second time and security escorted me out and off the premises. I have a electronic receipt as you see and I know there should and would be footage of me being harassed and belittled into giving my purchased items back to store clerk without any type of refund or anything. I've never in my life experienced this matter and would like it to be addressed, or I will have to go to local news station with this and then have some light shined onto the store that pretty much robbed me of my items. Feel free to email me ASAP or call me at [protected]. Thank you and have a blessed day.