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AirAsia

AirAsia review: Airasia flight

D
Author of the review
1:56 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I departed KL for Haneda last minute due to a family emergency. I bought a "+14 kg" and seat selection. When I got to the airport they insisted the +14 meant a total of 14 and weighed me in advance of security (only time in my 100+ flights that has ever happened to me). I was forced to talk to someone at the gate who started screaming at me and told me it was too late to fix, and I needed to unload 7kg or miss my flight. I unloaded most all my additional possessions and half my clothes and sprinted through the insanely long airport. I arrived dripping sweat and carrying all my things in a post security pile only to be yelled at when I asked to set my things down to get my passport out (3rd time) to show the gate agent. When I got to the plane, I saw the new ticket they had issued me had removed my seating and stuck me in an aisle seat. I am two meters tall, and having paid for the upgrade was furious by this point, and only received flack from the staff when I started to explain. I want a refund for my purchased upgrade, as well as funds for my frustration and additional costs of lost possessions.

Claimed loss: 15 USD for upgrade and 56 USD for lost items.The webpage does not allow for the upload of any of the documents except via camera (all my items are digital). For follow ups please contact me herenich.[protected]@gmail.com

Desired outcome: Please refund and apologize for the lack of professionality.

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    Nov 20, 2024
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slow refund, bad customer service, low credibility
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