Turkish Airlines’s earns a 1.1-star rating from 480 reviews, showing that the majority of passengers are dissatisfied with flight experience.
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I am complaining about me membership status and flight TK 180 Los Angeles - Istanbul
My name is Alexander Lakernik, Member of Miles&Smiles, TK-[protected], and I have the following problems with Turkish Airlines: 1. Around June 03, 2024 I found out that my account was blocked for unknown reasons. As I needed my miles for partly paying for my ticket Istanbul-Vienna-Istanbul, I immediately addressed Turkish Airlines on the subject. I’ve filled...
My travel from Las Vegas to Istanbul
Hello, My name is Mariia Erashova, Member of Miles&Smiles, TK-[protected], and I have the following problems with Turkish Airlines: 1. June 15, 2024 I was travelling by Turkish Airlines TK 180 from Los Angeles to Istanbul and June 14 evening wanted to check in for this flight on-line, but for some unknown to me reason the on-line check in system for thi...
Refund money
It is quite frustrating that my flight from Houston to New Delhi on 2nd May, 2024 with booking reference # TUTEG5 was missed due to extremely bad weather condition and cancellation of flights to reach to Houston (origin) on same day/time. Today (17th June), my return flight from New Delhi to Houston has been cancelled by the Turkish Airlines without...
Read full review of Turkish Airlines and 1 commentIs Turkish Airlines Legit?
Turkish Airlines earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Turkish Airlines. The company provides a physical address, 31 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Turkish Airlines has registered the domain name for turkishairlines.com for more than one year, which may indicate stability and longevity.
Turkishairlines.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Turkishairlines.com you are considering visiting, which is associated with Turkish Airlines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Turkish Airlines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Turkish Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 480 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Turkish Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Traveling with pet on
I want to Turkish Airlines website for booking a ticket for us and our pet. I followed all the instructions required by Turkish Airlines. After I had paid our tickets, I want to make booking for my pet. The website didn't allow me to do that. I have been two weeks calling customer service and running around many offices to resolve this problem! but no result. By the requirements of Turkish Airlines, I can carry my pet with me in cabin. Now I'm in big problem, hour tickets are not refundable, we have no relatives in Türkiye to leave our pet with, as well we don't know Turkish. We are now confused! we don't know what to do! No help from any one I had called or meet with at the Turkish Airlines offices. Our flight will be on Apr. 14, 2024, and today is Mar. 19, 2024. The size, breed, and weight of our dog, by the regulations of Turkish Airlines, we can carry him with us in the cebine. now we are helpless, and don't know what to do!
Confidential Information Hidden: This section contains confidential information visible to verified Turkish Airlines representatives only. If you are affiliated with Turkish Airlines, please claim your business to access these details.
Flight cancellation, and discrimination for offering service to different passengers according to their nationality
I am writing to request that you compensate me in the amount of 600 euro for damage to checked baggage, in accordance with Article 17(2) of the Montreal Convention , and also for flight cancellation for 2.5 days. On 06/09/2023, my mother flew from Frankfurt to Istanbul on flights 1592. She checked in 2 pieces of baggage. Upon arrival at Istanbul, she...
Read full review of Turkish AirlinesBaggages and poor service
To whom it may concern, I am writing to express my extreme dissatisfaction with the service I received from Turkish Airlines on February 10, 2024. My ticket number is [protected] and I was traveling with an infant from Karachi to Toronto via Istanbul. The staff at Karachi airport did not take my hand carry luggage and told me that I had to carry it...
Read full review of Turkish AirlinesPoor customer service
I booked 2 flights from Atlanta to South Africa (Turkish Airlines). The first agent (Amos) fumbled the phone when he answered (like I woke him up). He was rude when he answered the phone. He said he didn't understand the problem and hung up on me. Called back (Kbon?) said he couldn't find my ticket info, put me on hold and hung up. I called back he answered again, I asked for a mgr, he blew air into the phone and hung up. I called back again (4th time) and was kindly assisted by Simone. She was able to find my tickets and assist me. She is a good employee and was diligent about resolving my problem.
The other two guys did not want to work nor assist my call. Shameful ... they both preferred to disconnect the call rudely.
Horrible experience for me. First time on this airlines and trying to get help was a nightmare.
Sandra KellyCalloway
[protected]
Desired outcome: Finally, resolved by Simone. She was very kind and helpful. She was able to assist me to select and pay for my husband's seats.
Confidential Information Hidden: This section contains confidential information visible to verified Turkish Airlines representatives only. If you are affiliated with Turkish Airlines, please claim your business to access these details.
Customer service
My wife and I had booked business class seats from Singapore to Istanbul on TK209 Tuesday 10 October 2023 at 10.40am and connecting business class seats on TK694 to Cairo Tuesday 10 October 2023 at 18.35. We were issued with both boarding passes from Singapore to Istanbul and Istanbul to Cairo. On arriving at Istanbul we went to the gate for Istanbul to...
Read full review of Turkish AirlinesConnecting flight and lost item
I was travelling from Dubai to Dublin having Istanbul as the layover for 1 hour 25 minutes on 8th January morning. My flight landed at 6:45 am at Istanbul airport and I was in security check-in queue at 7:12 am. I asked so many people to let me go first as my boarding already started (few were good and few being adamant I had to wait for my turn). I lost my smart watch at security check-in which I realized when I reached gate for my flight. I told the lady at Turkish airline counter to submit my 1 bag so it will be ease in mobility and I will check with people on security transfers for my smart watch. She refused to help. I tried running from gate to security transfer people none of the person there helped me. I rushed back to gate and I missed my flight too. I had to pay $730 for my new flight and no traces of my lost item.
Contact - ca. [protected]@gmail.com
Claimed loss: I incurred a loss of approximate 35000 Turkish Lira ($730 for the new flight ticket and $438 for my smart watch)
Desired outcome: Please I would request to refund
Confidential Information Hidden: This section contains confidential information visible to verified Turkish Airlines representatives only. If you are affiliated with Turkish Airlines, please claim your business to access these details.
over charge
Hi,
I bought two tickets for $ 109.00 can each. I received invoice for $ 218 can. When I verified my cart number, They charged me $ 400.00 can more. I need you to refund me my money.
Here the transaction I don’t know. Turkish Airl2354059132363
Montant de la transaction :400,00 $
Date de la transaction:30 novembre 2023
TURKISH AIRL2354059132363UK GB
I know these transactions below
Turkish Airl2354059132364
Montant de la transaction :109,00 $
Date de la transaction:30 novembre 2023
TURKISH AIRL2354059132364UK GB
Turkish Airl2354059132365
Montant de la transaction :109,00 $
Date de la transaction:30 novembre 2023
TURKISH AIRL2354059132365UK GB
Claimed loss: Card overcharge
Confidential Information Hidden: This section contains confidential information visible to verified Turkish Airlines representatives only. If you are affiliated with Turkish Airlines, please claim your business to access these details.
I would like to receive payment for monies lost and compensation for the inconvenience and distress that has been caused
I boarded a flight on 7th December from Birmingham to Kigali via Istanbul flight no TL1968 booking ref no: WDUZ4E. It was originally scheduled to leave Birmingham at 11:00 arriving into Istanbul at 18:05 giving me 1.5 hours to get my connecting flight at 19:35 but unfortunately we didn’t leave Birmingham until 12:20. I spoke to the head stewardess on the...
Read full review of Turkish AirlinesFlight
I booked a Turkish Airlines flight for my Mom through Alternative Airlines. On the bottom of this ticket is states exactly the below; (please see ticket attached) Can I change this ticket? • Turkish Airlines will charge a fee of up to AU$ 84.71 for changes before departure from Dublin. • Turkish Airlines will charge a fee of up to AU$ 84.71 for change...
Miles&Smiles
Dear Sirs
I tried many times to get in my Miles and Siles acc.
Impossible!
I had some miles but in that condition I can not verify them and, consequently I can not use them
I tried to contact Turkish Airline Sydney office, but the record voice , as I filled all the required questions, starts again with the same issue..
Very frustrating.
My membership n. is TK0422472552
My name is Stefania Barone
Cancelled flight, scam and lies
On 4th November 2023, we were due to travel back to London Heathrow on the flight TK 1987 which was scheduled to depart at 21.05pm. Firstly a storm was predicted and the airline were very much aware of that as you could see that in travel coverage in the morning. Yet, they decided to proceed with the flight. My daughter was really unwell and sick so we...
Read full review of Turkish AirlinesNot allowed to fly back into the states with British Passport
On my return flight October 16 th flight 1 leaving at 14:05 to New York I was told at the check -in counter I needed to have a visa to reenter US with my British passport. The manager said E-visa can be gotten online. He indicated it can arrive in 30 minutes. He indicated that doing this is risky and if it is rejected it will be more complicated. The...
Read full review of Turkish AirlinesRefund
First thing to anyone who reads this, stay away from Turkish Airlines. If have any problems you will not be looked after in any way. RK3BPF Changed from VP3T53 because I paid $580 US to Turkish Airlines in Istanbul to have all my flights reestablished, after missing my flight. There only interest was greed and get more money. After having paid the $580 I...
Read full review of Turkish AirlinesUncaring airline and rude staff
Sir on oct31st I travel by Turikish airlines no00006 in the business class from Chicago to NewDelhi with a layover at Istambool my lay over was for 4 hour but it was extended to almost 8 hours by delaying the flight for 4 hours . I am a senior citizen travelling all by myself sitting and waiting at the airport without any food or drink . Hearing so much...
Read full review of Turkish AirlinesBaggage claim
I flew with Turkish Airlines and they offered the absolute worst customer service.
They are extremely unprofessional, rude and simple don't care about their clients. Customer service representatives are not knowledgeable, refuse to assist and simply transfer you to another department where you have to explain your problem. After spending more than 2 hours on the phone, they say that there is nothing they can do.
After flying from IST to ORD in August, they damaged 2 of the suitcases. I filed a claim on their website and after submitting the required documents several times, and waiting almost 3 months, my claim was rejected for not submitting my credit card statement. Their requests are unreasonable, and they simply are looking for ways to deny payment and avoid accountability.
Do NOT fly with Turkish unless you have nerves of steel and are ready to be treated with absolutely NO respect.
Flights booked Cape Town to Ireland
My elderly parents booked Turkish Airlines flights Cpt to Ireland via Flight Centre They were sold a very restictive flight that could not be changed. They signed for this but as they are incapacitated did not fully understand what they were signing for. Subsequently my mother got ill and was unable to fly. The flights could not be refunded but cancelled...
Read full review of Turkish Airlinescustomer service of Turkish Airlines
We booked a flight with Turkish Airlines to travel to Jordan for 1 week, which would start on October 13th, unfortunately 1 week before a serious military conflict in neighbored country Israel started. As we reached out to Airline to cancel the trip due to safety reasons or at least to change the destination, both our suggestions were declined and absolutely no solution was offered. Even changing the destination to Istanbul, which was our middle stop on the way to Amman, would have cost us 1.000 EUR (on top to initial 2 tickets price of 1100). Just to compare, our hotel chain immediately and without any questions cancelled all reservations free of charge.
Hence we are deeply disappointed that Turkish Airlines has absolutely no interest in customers´ safety, but only thinks about it´s own profit. Definitely will not consider flying with Turkish Airlines again.
Desired outcome: voucher/refund for the lost tickets
Turkish Airlines Reviews 0
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About Turkish Airlines
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Turkish Airlines in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Turkish Airlines. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding Turkish Airlines. Remember to use simple English and provide all necessary details to support your complaint effectively.
Overview of Turkish Airlines complaint handling
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Turkish Airlines Contacts
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Turkish Airlines emailscustomer.service@turkishairlines.com100%Confidence score: 100%Support
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Turkish Airlines addressGeneral Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey
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Turkish Airlines social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 18, 2024
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