Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel AirAsia Flight booking reference no i8w14a
AirAsia

AirAsia review: Flight booking reference no i8w14a

A
Author of the review
3:50 pm EDT
Verified customer The reviewer confirmed their account using X. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello I booked a flight with the above booking no on the 30/08/2023, I mistakenly booked the wrong date, I booked for the 16/10/2023 I meant to book for the 16/09/2023, My wife checked the booking and noticed the mistake so we immediately tried to cancel, we tried online, we tried within my membership, we tried several different phone no's in different countries, the direct line no's continually rang or put us in a queue and did not answer, we left our phone no's on the answer phones but got no response, we tried and have tried on untold occasions to go through your online automated assistant Mo but could not get the right option to cancel, we lodged a case online but that got refused, we looked to change the date of the flight online but the cost was too expensive, we were legally entitled to cancel the flight within 24 hours but Air Asia made it absolutely impossible to cancel !

We booked a new flight for the 16/09/2023 booking no R82EWW and then continued to try to cancel the original booking until we took our holiday, we then thought we would be able to talk to your service reps at the airports in Bacolod or Manila but there were no service reps working at either airport on both of our Journeys to and from Bacolod, then to add insult to Injury our flight on the 16/09/2023 was cancelled by you five days before it was due to fly, so we then had to book another flight at 0300 hours on 17/09/2023 and then book a hotel in Manila at our own expense, I have sent several emails to different addresses and had no response, I will be travelling a lot in Asia in future as I own property there and I would generally use Air Asia as I have a membership but I am extremely disappointed with this recent experience, so I will have to think hard before booking with you again.

Regards Anthony Lewis

Desired outcome: We want a refund for the Flight in question and we will accept a credit, I have a credit account, if I do not receive this then I will look at taking further action.Regards Anthony Lewis

More
Send message
Copy link
Report
0 comments
Add a comment

More AirAsia reviews & complaints

AirAsia - it's a pain to call airasia 80
AirAsia - buying travel insurance - think again 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AirAsia - poor customer service 41
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AirAsia - slow refund, bad customer service, low credibility 207
AirAsia - air asia go holiday package 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AirAsia - refund
AirAsia - lost my subsequent flight due to delay of almost 3.5 hours
AirAsia - spoilage charges levied on me
AirAsia - Bunch of crooks
AirAsia - denied boarding from kuala lumpur kul to tehran ika on april 19 - unethical behaviour of the crew!!! 6
View all AirAsia reviews and complaints

  1. AirAsia Contacts

  2. AirAsia phone numbers
    +60 160 085 8888
    +60 160 085 8888
    Click up if you have successfully reached AirAsia by calling +60 160 085 8888 phone number 453 453 users reported that they have successfully reached AirAsia by calling +60 160 085 8888 phone number Click down if you have unsuccessfully reached AirAsia by calling +60 160 085 8888 phone number 825 825 users reported that they have UNsuccessfully reached AirAsia by calling +60 160 085 8888 phone number
    Malaysia
    +1 (844) 727-4588
    +1 (844) 727-4588
    Click up if you have successfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have successfully reached AirAsia by calling +1 (844) 727-4588 phone number Click down if you have unsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have UNsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number
    United States
    +61 281 882 133
    +61 281 882 133
    Click up if you have successfully reached AirAsia by calling +61 281 882 133 phone number 52 52 users reported that they have successfully reached AirAsia by calling +61 281 882 133 phone number Click down if you have unsuccessfully reached AirAsia by calling +61 281 882 133 phone number 81 81 users reported that they have UNsuccessfully reached AirAsia by calling +61 281 882 133 phone number
    Australia
    +64 98 876 920
    +64 98 876 920
    Click up if you have successfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have successfully reached AirAsia by calling +64 98 876 920 phone number Click down if you have unsuccessfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have UNsuccessfully reached AirAsia by calling +64 98 876 920 phone number
    New Zealand
    +86 512 8555 7711
    +86 512 8555 7711
    Click up if you have successfully reached AirAsia by calling +86 512 8555 7711 phone number 13 13 users reported that they have successfully reached AirAsia by calling +86 512 8555 7711 phone number Click down if you have unsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number 24 24 users reported that they have UNsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number
    China
    +852 30 135 060
    +852 30 135 060
    Click up if you have successfully reached AirAsia by calling +852 30 135 060 phone number 4 4 users reported that they have successfully reached AirAsia by calling +852 30 135 060 phone number Click down if you have unsuccessfully reached AirAsia by calling +852 30 135 060 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +852 30 135 060 phone number
    14%
    Confidence score
    Hong Kong
    +62 212 927 0999
    +62 212 927 0999
    Click up if you have successfully reached AirAsia by calling +62 212 927 0999 phone number 6 6 users reported that they have successfully reached AirAsia by calling +62 212 927 0999 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 212 927 0999 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +62 212 927 0999 phone number
    Indonesia
    +62 804 133 3333
    +62 804 133 3333
    Click up if you have successfully reached AirAsia by calling +62 804 133 3333 phone number 7 7 users reported that they have successfully reached AirAsia by calling +62 804 133 3333 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 804 133 3333 phone number 5 5 users reported that they have UNsuccessfully reached AirAsia by calling +62 804 133 3333 phone number
    17%
    Confidence score
    Indonesia
    +91 804 666 2222
    +91 804 666 2222
    Click up if you have successfully reached AirAsia by calling +91 804 666 2222 phone number 9 9 users reported that they have successfully reached AirAsia by calling +91 804 666 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 804 666 2222 phone number 19 19 users reported that they have UNsuccessfully reached AirAsia by calling +91 804 666 2222 phone number
    India
    +91 806 766 2222
    +91 806 766 2222
    Click up if you have successfully reached AirAsia by calling +91 806 766 2222 phone number 13 13 users reported that they have successfully reached AirAsia by calling +91 806 766 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 806 766 2222 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +91 806 766 2222 phone number
    24%
    Confidence score
    India
    +98 212 620 0686
    +98 212 620 0686
    Click up if you have successfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have successfully reached AirAsia by calling +98 212 620 0686 phone number Click down if you have unsuccessfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +98 212 620 0686 phone number
    Iran
    +81 506 864 8181
    +81 506 864 8181
    Click up if you have successfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have successfully reached AirAsia by calling +81 506 864 8181 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 506 864 8181 phone number
    Japan
    +81 503 176 1789
    +81 503 176 1789
    Click up if you have successfully reached AirAsia by calling +81 503 176 1789 phone number 5 5 users reported that they have successfully reached AirAsia by calling +81 503 176 1789 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 503 176 1789 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 503 176 1789 phone number
    43%
    Confidence score
    Japan
    +853 62 626 352
    +853 62 626 352
    Click up if you have successfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have successfully reached AirAsia by calling +853 62 626 352 phone number Click down if you have unsuccessfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +853 62 626 352 phone number
    Macau
    +63 27 222 742
    +63 27 222 742
    Click up if you have successfully reached AirAsia by calling +63 27 222 742 phone number 71 71 users reported that they have successfully reached AirAsia by calling +63 27 222 742 phone number Click down if you have unsuccessfully reached AirAsia by calling +63 27 222 742 phone number 82 82 users reported that they have UNsuccessfully reached AirAsia by calling +63 27 222 742 phone number
    Philippines
    +82 504 0920 0525
    +82 504 0920 0525
    Click up if you have successfully reached AirAsia by calling +82 504 0920 0525 phone number 21 21 users reported that they have successfully reached AirAsia by calling +82 504 0920 0525 phone number Click down if you have unsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number
    75%
    Confidence score
    South Korea
    +886 287 933 532
    +886 287 933 532
    Click up if you have successfully reached AirAsia by calling +886 287 933 532 phone number 3 3 users reported that they have successfully reached AirAsia by calling +886 287 933 532 phone number Click down if you have unsuccessfully reached AirAsia by calling +886 287 933 532 phone number 4 4 users reported that they have UNsuccessfully reached AirAsia by calling +886 287 933 532 phone number
    Taiwan
    +66 25 159 999
    +66 25 159 999
    Click up if you have successfully reached AirAsia by calling +66 25 159 999 phone number 21 21 users reported that they have successfully reached AirAsia by calling +66 25 159 999 phone number Click down if you have unsuccessfully reached AirAsia by calling +66 25 159 999 phone number 12 12 users reported that they have UNsuccessfully reached AirAsia by calling +66 25 159 999 phone number
    27%
    Confidence score
    Thailand
    More phone numbers
  3. AirAsia emails
  4. AirAsia address
    LCC Terminal, Jalan KLIA S3, Southern Support Zone, Sepang, 560025, Malaysia
  5. AirAsia social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
AirAsia Category
AirAsia is ranked 15 among 221 companies in the Airlines and Air Travel category
#13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines #15 AirAsia AirAsia #16 Singapore Airlines Singapore Airlines #17 JetBlue Airways JetBlue Airways

Most discussed complaints

slow refund, bad customer service, low credibility
2
(opinions to this review)
AirAsia Alternatives
Lufthansa German Airlines 224 reviews EmailFlights 4 reviews LuggagePros 5 reviews Trivandrum Airport 32 reviews Flights Kart 10 reviews