Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel AirAsia Rude attitude staff at KL Airport
AirAsia

AirAsia review: Rude attitude staff at KL Airport

S
Author of the review
1:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today, 9th September 2023, around 11am at KL Malaysia airport, I have been threatenedby your AirAsia ground staff who helped open or block the barrier’s ribbon for checking-in. 

1. There were people queuing to ask the barrier girl questions at that moment and lots of people jumped the queue and then I told them to queue up.  After my husband asked her why the selfcheck-in wasn’t working, then she let go the barrier ribbon to let my husband and his friend to start queuing for manual checking-in and closed the ribbon right after they went inside and wouldn’t let me in.  This barrier girl told me to sit somewhere else to wait just to make it difficult for me and I did not notice that she was already angry at me, I told her that I wanted to queue with my husband two times and she wouldn’t let me, finally the couple behind me told her to open up the barrier ribbon to let me in.

2.  When I was walking down the aisle to join my husband, she told me to stop and asked (not in a friendly way) if I was scolding her, then she asked my name, my passport, where I was flying to, said that I was rude and threatened me that she will file a complaint to AirAsia to make me look bad (or maybe blacklist me I guess).

Desired outcome: This rude attitude is unacceptable and I demand an immediate investigation into her insulting behaviour.Don't let impolite customers jump queue.

Update by Sabayon
Sep 10, 2023 4:28 am EDT

Today, 9th September 2023, around 11am at KL Malaysia airport, I have been threatened by your AirAsia ground staff who helped open or block the barrier’s ribbon for checking-in.

1. There were people queuing to ask the barrier girl questions at that moment and lots of people jumped the queue and then I told them to queue up. After my husband asked her why the self check-in wasn’t working, then she let go the barrier ribbon to let my husband and his friend to start queuing for manual checking-in and closed the ribbon right after they went inside and wouldn’t let me in. This barrier girl told me to sit somewhere else to wait, just to make it difficult for me and I did not notice that she was already angry at me, I told her that I wanted to queue with my husband two times and she wouldn’t let me, finally the couple behind me told her to open up the barrier ribbon to let me in.

2. When I was walking down the aisle to join my husband, she told me to stop and asked (not in a friendly way) if I was scolding her, then she asked my name, my passport, where I was flying to, said that I was rude and threatened me that she will file a complaint to AirAsia to make me look bad (or maybe blacklist me I guess).

I was the one who solved her jumped queue problem which she did not even know/notice what happened and got angry and made things difficult, insulted me and threatened me.

More
Send message
Copy link
Report
0 comments
Add a comment

More AirAsia reviews & complaints

AirAsia - it's a pain to call airasia 80
AirAsia - buying travel insurance - think again 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AirAsia - poor customer service 41
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AirAsia - slow refund, bad customer service, low credibility 207
AirAsia - air asia go holiday package 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AirAsia - refund
AirAsia - lost my subsequent flight due to delay of almost 3.5 hours
AirAsia - spoilage charges levied on me
AirAsia - Bunch of crooks
AirAsia - denied boarding from kuala lumpur kul to tehran ika on april 19 - unethical behaviour of the crew!!! 6
View all AirAsia reviews and complaints

  1. AirAsia Contacts

  2. AirAsia phone numbers
    +60 160 085 8888
    +60 160 085 8888
    Click up if you have successfully reached AirAsia by calling +60 160 085 8888 phone number 453 453 users reported that they have successfully reached AirAsia by calling +60 160 085 8888 phone number Click down if you have unsuccessfully reached AirAsia by calling +60 160 085 8888 phone number 825 825 users reported that they have UNsuccessfully reached AirAsia by calling +60 160 085 8888 phone number
    Malaysia
    +1 (844) 727-4588
    +1 (844) 727-4588
    Click up if you have successfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have successfully reached AirAsia by calling +1 (844) 727-4588 phone number Click down if you have unsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have UNsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number
    United States
    +61 281 882 133
    +61 281 882 133
    Click up if you have successfully reached AirAsia by calling +61 281 882 133 phone number 52 52 users reported that they have successfully reached AirAsia by calling +61 281 882 133 phone number Click down if you have unsuccessfully reached AirAsia by calling +61 281 882 133 phone number 81 81 users reported that they have UNsuccessfully reached AirAsia by calling +61 281 882 133 phone number
    Australia
    +64 98 876 920
    +64 98 876 920
    Click up if you have successfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have successfully reached AirAsia by calling +64 98 876 920 phone number Click down if you have unsuccessfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have UNsuccessfully reached AirAsia by calling +64 98 876 920 phone number
    New Zealand
    +86 512 8555 7711
    +86 512 8555 7711
    Click up if you have successfully reached AirAsia by calling +86 512 8555 7711 phone number 13 13 users reported that they have successfully reached AirAsia by calling +86 512 8555 7711 phone number Click down if you have unsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number 24 24 users reported that they have UNsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number
    China
    +852 30 135 060
    +852 30 135 060
    Click up if you have successfully reached AirAsia by calling +852 30 135 060 phone number 4 4 users reported that they have successfully reached AirAsia by calling +852 30 135 060 phone number Click down if you have unsuccessfully reached AirAsia by calling +852 30 135 060 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +852 30 135 060 phone number
    14%
    Confidence score
    Hong Kong
    +62 212 927 0999
    +62 212 927 0999
    Click up if you have successfully reached AirAsia by calling +62 212 927 0999 phone number 6 6 users reported that they have successfully reached AirAsia by calling +62 212 927 0999 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 212 927 0999 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +62 212 927 0999 phone number
    Indonesia
    +62 804 133 3333
    +62 804 133 3333
    Click up if you have successfully reached AirAsia by calling +62 804 133 3333 phone number 7 7 users reported that they have successfully reached AirAsia by calling +62 804 133 3333 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 804 133 3333 phone number 5 5 users reported that they have UNsuccessfully reached AirAsia by calling +62 804 133 3333 phone number
    17%
    Confidence score
    Indonesia
    +91 804 666 2222
    +91 804 666 2222
    Click up if you have successfully reached AirAsia by calling +91 804 666 2222 phone number 9 9 users reported that they have successfully reached AirAsia by calling +91 804 666 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 804 666 2222 phone number 19 19 users reported that they have UNsuccessfully reached AirAsia by calling +91 804 666 2222 phone number
    India
    +91 806 766 2222
    +91 806 766 2222
    Click up if you have successfully reached AirAsia by calling +91 806 766 2222 phone number 13 13 users reported that they have successfully reached AirAsia by calling +91 806 766 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 806 766 2222 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +91 806 766 2222 phone number
    24%
    Confidence score
    India
    +98 212 620 0686
    +98 212 620 0686
    Click up if you have successfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have successfully reached AirAsia by calling +98 212 620 0686 phone number Click down if you have unsuccessfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +98 212 620 0686 phone number
    Iran
    +81 506 864 8181
    +81 506 864 8181
    Click up if you have successfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have successfully reached AirAsia by calling +81 506 864 8181 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 506 864 8181 phone number
    Japan
    +81 503 176 1789
    +81 503 176 1789
    Click up if you have successfully reached AirAsia by calling +81 503 176 1789 phone number 5 5 users reported that they have successfully reached AirAsia by calling +81 503 176 1789 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 503 176 1789 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 503 176 1789 phone number
    43%
    Confidence score
    Japan
    +853 62 626 352
    +853 62 626 352
    Click up if you have successfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have successfully reached AirAsia by calling +853 62 626 352 phone number Click down if you have unsuccessfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +853 62 626 352 phone number
    Macau
    +63 27 222 742
    +63 27 222 742
    Click up if you have successfully reached AirAsia by calling +63 27 222 742 phone number 71 71 users reported that they have successfully reached AirAsia by calling +63 27 222 742 phone number Click down if you have unsuccessfully reached AirAsia by calling +63 27 222 742 phone number 82 82 users reported that they have UNsuccessfully reached AirAsia by calling +63 27 222 742 phone number
    Philippines
    +82 504 0920 0525
    +82 504 0920 0525
    Click up if you have successfully reached AirAsia by calling +82 504 0920 0525 phone number 21 21 users reported that they have successfully reached AirAsia by calling +82 504 0920 0525 phone number Click down if you have unsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number
    75%
    Confidence score
    South Korea
    +886 287 933 532
    +886 287 933 532
    Click up if you have successfully reached AirAsia by calling +886 287 933 532 phone number 3 3 users reported that they have successfully reached AirAsia by calling +886 287 933 532 phone number Click down if you have unsuccessfully reached AirAsia by calling +886 287 933 532 phone number 4 4 users reported that they have UNsuccessfully reached AirAsia by calling +886 287 933 532 phone number
    Taiwan
    +66 25 159 999
    +66 25 159 999
    Click up if you have successfully reached AirAsia by calling +66 25 159 999 phone number 21 21 users reported that they have successfully reached AirAsia by calling +66 25 159 999 phone number Click down if you have unsuccessfully reached AirAsia by calling +66 25 159 999 phone number 12 12 users reported that they have UNsuccessfully reached AirAsia by calling +66 25 159 999 phone number
    27%
    Confidence score
    Thailand
    More phone numbers
  3. AirAsia emails
  4. AirAsia address
    LCC Terminal, Jalan KLIA S3, Southern Support Zone, Sepang, 560025, Malaysia
  5. AirAsia social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
AirAsia Category
AirAsia is ranked 15 among 221 companies in the Airlines and Air Travel category
#13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines #15 AirAsia AirAsia #16 Singapore Airlines Singapore Airlines #17 JetBlue Airways JetBlue Airways

Most discussed complaints

slow refund, bad customer service, low credibility
2
(opinions to this review)
AirAsia Alternatives
Lufthansa German Airlines 224 reviews EmailFlights 4 reviews LuggagePros 5 reviews Trivandrum Airport 32 reviews Flights Kart 10 reviews