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1.0 9 Complaints
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airG Complaints 9

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T
6:58 am EDT

airG Big barn world

I have a account that I can not get into my username is tony1961 date of birth is 8/1/1973 I last played on about 3 weeks ago brought a new phone and can't get back in please help

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K
4:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

airG Permanently Banned

I went to customer service complaining about a man sending me inappropriate pics. Next thing I know, I get permanently banned because I asked for help. I guess it is ok to AirG that a woman can be disrespected numerous of time by men. This is not the only time this has been done. I get disrespected by men numerous of times and nothing gets done to them! I have attached the screenshot of the man who sent me the inappropriate picture.

Desired outcome: I want my account back.

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R
2:59 pm EDT

airG Banned

Why am I banned from the site for talking to someone about the weather and where we are both from ? First time using the site so guess I'll be deleting it after this bogus ban and letting everyone know - NOT to use it. I avoided all the pervs, and scammers, finding one person to actually speak to (we are both female btw) and some ‘profile' came in stating she was fat nasty ect and I blocked the multiple accounts that kept coming up and ignored them.. so not sure why I would have a ban. It seems this site has had the same complaints since 2011- TEN YEARS ? And it is still up and running ?

Desired outcome: Unbanned

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Kandie1117
Liberty, US
Apr 26, 2022 4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was permanently banned because I reported someone sending me a nude pic. I am always the one getting punished because someone wants to send me inappropriate messages. I guess it's ok to disrespect women. 😒😥

Is airG Legit?

airG earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds airG to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, airG is known for their high standards and safety. If you're thinking about dealing with airG, it's wise to check how they handle complaints.

We found clear and detailed contact information for airG. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Corp.airg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Corp.airg.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While airG has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Corp.airg.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
  • airG protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to airG has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to airG. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
10:31 am EDT

airG permanently banned screen name for 0 reason

I was chatting away on air G and out of nowhere I refresh the page and it says my screen name is permanently banned. Upon calling customer service a very robotic person named Mike took my complaint and gave me this reason for why this it happened:

"You have been permanently banned for being associated with another account that is permanently banned."

When I probed a little further and asked what screen name I was associated with, Mike informed me he could not share that information for the privacy of the member. Mind you he just said that that person is permanently banned. So I guess accusing me of being associated with someone they don't like is enough grounds for them to curb my speech . The funny part is I bet the profile they permanently banned still exists.

AirG is a struggle company, a place that Harbors hate speech against minorities gays and anyone who in general is not a wasp. They even berate white people who don't share their racist misogynistic anti-homosexual ways. The bans temporary or permanent have always seemed to be like harassment for those who are counteracting their hate speech. They ban logic.

Oh well I guess I have to find solace in the fact that the rest of the world is okay and on better social sites.

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R
5:55 am EDT

airG The company started to add some fake fees

The company AirG USA started to add $2.99 to my phone bills. I noticed that they have added some fake fees. I called to my phone company and argued with the rep within couple of hours. They couldn’t tell me anything precisely, so I threatened them and asked to find the company or person, who stole money from me. They did nothing and stopped the services of my phone company. I want to share my experience, because no one wants to pay for something that you don’t use.

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5:43 am EDT

airG They added small sums to my bills

The company AirG USA Inc is scam and this company added some charges to my bill. I haven’t used their services before and it was strange for me that they somehow added small sums to my bills. I called to my company and asked what they thought about this situation. But the rep from my company knew nothing. He promised to find out, but still nothing. Be aware that this company can easily rip off.

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H
12:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

airG Inappropriate posting allowed

How can this site still be allowed. I am seriously offended that companies like boost mobile and sprint are associated with them I also have complained 3 times to their support department about the outright solicitation for sex and all I have ever recieved is a message stating it could take up to 5 business days for a response. Of course that is the last I have heard. Any ideas people?

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D
3:14 am EST

airG Check your bills!

I was Air-G client for 2 years. I used to pay $30 a month but the total bill for two years was huge. They used to refund me about $700 and I have already sent them request. Wish me luck in this case and be careful with your bills. Always check them twice!

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tjpowell
US
Feb 25, 2016 9:21 am EST

I am receiving monthly texts that I have been billed for a premium VIP subscription and I have never used this service, do not have any software installed on my phone or any device I own to run it and until I got the text and researched AirG, had never heard of it!
Is this a scam?

ComplaintsBoard
B
5:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would be extremely careful if you have teenagers or minors that use this chat site which is an application affiliated with sprint and boost mobile cell phones. over the past 6 months i have sent no fewer than 30 messages to their support center both via the site itself and via the internet. i have never, repeat never, received a response other than the...

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Overview of airG complaint handling

airG reviews first appeared on Complaints Board on May 12, 2011. The latest review Big barn world was posted on Jun 18, 2022. airG has an average consumer rating of 1 stars from 9 reviews. airG has resolved 0 complaints.
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  1. airG Contacts

  2. airG phone numbers
    +1 (604) 408-2220
    +1 (604) 408-2220
    Click up if you have successfully reached airG by calling +1 (604) 408-2220 phone number 0 0 users reported that they have successfully reached airG by calling +1 (604) 408-2220 phone number Click down if you have unsuccessfully reached airG by calling +1 (604) 408-2220 phone number 0 0 users reported that they have UNsuccessfully reached airG by calling +1 (604) 408-2220 phone number
    Customer Service
    +1 (604) 408-2228
    +1 (604) 408-2228
    Click up if you have successfully reached airG by calling +1 (604) 408-2228 phone number 0 0 users reported that they have successfully reached airG by calling +1 (604) 408-2228 phone number Click down if you have unsuccessfully reached airG by calling +1 (604) 408-2228 phone number 0 0 users reported that they have UNsuccessfully reached airG by calling +1 (604) 408-2228 phone number
    Corporate
  3. airG emails
  4. airG address
    Suite 710, 1133 Melville Street, Vancouver, British Columbia, V6E 4E5, Canada
  5. airG social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2024

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