Alcatel
Reviews and Complaints

this is the second Alcatel Cameo X I have purchased and they both have to be factory reset daily and more than once or twice daily what is the problem here I can't be the worst person with the worst luck in the world and buy two bad phones I said my complaint Too Short what the f*** do I have to do to get y'all to God damn make my phone get my phone correct the damn thing has to be factory reset just to make the ringer start working it did sometimes it quits 5 minutes after I reset it sometimes it quits a day after I reset it the most time is f****** for five f****** times a day

I don't know why this company still makes phones. Every single phone of this brand has been hell to use. It suffers from a HORRIBLE screen which will get stuck, glitch, or simply refuse to respond even when dialing a number. I won't ever get any phone of this brand even for free. Their phones feel cheaply made and I'm pretty sure they're made of cheap components as well. If Alcatel refuses to work on their products then either they should stop negating such or just leave business altogether.

This phone is pathetic!

I have lost over $200 in wages today alone, all because of what is supposedly a "smart phone"

This is the worst piece of electronic equipment I have ever purchased in my life! No contest!

I hope alcatel goes bankrupt and never even attempts to make another piece of technology as long as they live!

If I had spent the money on a paperweight instead, I would have gotten better value for money!

This phone can actually be on 50% battery life, plugged in and charging, and still go flat! What excuse could you possibly have for this?!?

Absolutely pathetic, you have cost me money, had me in trouble with my employer, and angered me beyond belief!

I run no apps other than google maps. Doesn't even have the ability to run 1 single basic app at a time, this is appalling!

Your company is bad, you make bad products, and you should feel bad!

I sent my cell phone to their Repair Center since August and I still don't have my phone in December. I have not less than 15 case numbers. I followed the procedure they sent me by email: I went to alcatel.finetw.com and they finally told me after a few months I should have sent it in Canada not in the US, however there is no canadian address on their website.
The supervisor who was supposed to call me never called me back and when I finally got one, he asked me to wait even if I suggested them to send me a another one. When I asked them how long it might take: 48h? 72h? they gave me this answer: "At the moment we don't have an exact time frame but we will find a solution as soon as possible."
Inacceptable!

Absolutely the worst customer service. You can call at 8 am when they first open or later in the day. Plan on being on hold for a very long time. When you finally get thru there will be a language barrier. I have had a phone of theirs a PIXI 4 for less than 6 months and the phone does its own thing INCLUDING butt dialing. The phone does not hold a charge. A replacement battery was to be sent out 7/3/17 and it is now 7/26/17, no battery. Very DISAPPOINTED with anything and everything from this company.

December thirtieth twenty sixteen.
Wilmer.
Electron...?]
Don't remember setting a pin to access phone?!
Na I cant do any darn thing unless, I have the pin to open or what yell call unlock phone.
Why boost calls, I wont again because they saying they cant do anything with it.
But why?
Alcatraz Unreachable! ON the LOW I Haven't had a boost mobile in years!

I ordered for Alcatel tablet last week from cyber offer through Carrefour webstore.We got it delivered after 2 days. It was a 2 peice offer and when opened found one tablet not getting charged and not able to on.
I sent complaint through one of your complaint site which I found and we went directly to the Ajman city centre from where we booked the item.The Alcatel personnel checked the item and found it not getting charged.
We requested for item replacement as we have not even used it as it was not getting charged.

The customer service is not ready for its replacement. In your site itself it, s showing the replacement of the damaged item on delivery. We are asking for the replacement of of the damaged one only. Customer service is opting for repair. We want the replacement or the refund of that item.

Hope you will do the needful immediately.

We spoke with someone in your toll free no. and he registered our complaint also.

Order No. [protected]
Item ALCATEL TABLET PIX14 3G WHI

COMPLAINT ERF. NO. 501371

Hello,
My name is Robin Mayer. I tried to call to customer service number to get help with phone I just purchased. The man was extremely rude. If I asked him to repeat, he replied "What did I just say?" I could not talk to him in a way that would help me get tech support. I asked him his name, and told me it was "mother F". The phone in question will not turn on. It is brad new. I have charged it fully. He told me to charge again with different charger. The book instructions explain only to use the charger for that device. I could not tell him this, I did not want to be insulted anymore. I am sending a copy of this email to Yelp, and corporate office. Wherever that may be. I am not sure if tech support is out sourced, but I am guessing it is. I will call customer care again, and I am going to record the call. No customer deserves to be treated in such a way.. I will find all your affiliates, and make sure to buy outside of this company.
Robin Mayer

Trying to transfer goverment phone service to another Trac phone. Was told that a new sim card would be mailed to me in 3 to 7 business days. Here it is 1.5 months later and NO SIMS CARD! I do not like being lied to. I would really like it if you would get rid of your overseas operaters because they do not know what the HELL they are doing! The IME #I am trying to transfer to is [protected], the type of phone is an LG440G. Thank you for nothing.

Had to use my warranty about 6 times to get six new phones. These phones are cheap and very poor quality. Do not buy these pieces of crap. All six died of natural causes. Woke up six mornings and all six phones wouldn't power on at all! T-Mobile sent me replacement phones and had me ship the defective ones back. And when we tried to call Alcatel for technical assistance, some foreign person with very poor English answered. I mean why not have someone who speaks proper English in your technical support committee? Every one of the replacement phones were used and refurbished! They all had some sort of problem with the proximity sensor. So the screen didn't even turn on when I pulled the phone away from my face during a conversation! I had to remove the battery or wait for the other end to hang up, to hang up the freaking phone! I am not impressed at all. Alcatel is by far the worst phone company that has transpired. Do not waste your time on them. Get a Samsung or Apple or LG or something that has better quality.

I bought an Alcatel Mini for around $130 in April, after the owner of the store telling me that "Its a great new phone, no ones ever had a problem with them etcetc" Yeah sounded too good to be true. Not even a month later the phone messed up. Screen wouldnt work, menu screen kept sliding down on its own and completely glitching out. I had to send it back through the store I bought it from. Took 2 MONTHS to get this phone back. Whoever send it, sent it to Toronto, kept it there and fought with another woman I was dealing with in the same store, and it took another 3 weeks after that to get this phone back. Needless to say they "Updated" it. Not 2 months later and the phone is already crapping out on me. Everything is unresponsive and takes 2 minutes to send a 2 letter text. Can't find any support for this and the store is only going to make me send the damn thing away for another 2 months. I want my money back, would rate 0/10 would not recommend this phone to anyone. 3/10 would not deal with same store if I had to deal with the owner again. Now looking at this phone online and apparently its 29.99 at Walmart. Yeah that should tell ya something right there.

Hello sir i have perchaes a idea 3g cell phone in jan 2014. But my phone is not working properly like (Battery backup and internet coverage and hang problem) main problem is phone not charge with cherger but other side usb chargering working properly. So i will visit the sevrvice center in satyam mobile at apsra complex bhopal so they service center is tell me mobile connector is chaning it will be chargeble about 450rs. So tell me which type of service you can give ur custmor. My phone in warrnty period.

The tablet that i recieved 6 month ago decided to stop charging and not switch on 3 months ago. So naturally i rang the company i recieved the device from. I have been hung up on numerous times, transferred to every department possible, given several numbers for other companies that lead to nothing at all. They gave me alcatels number as apparently because they provide tablet they repair them. So i thought ok fair enough rang alcatel anf they had no clue what i was talking about. I am at my wits end now and will be going to the 3 store again even though last time i tried that i was told that i had to call because that is how i got the tablet. I have no idea how i will right the situation if that doesnt work as i am paying for something i cant use. I should be refunded and problem fixed but that wont happen as 3 mobile dont have a clue about how to do anything properly. Their business is a total embarrasment!

I purchased a Alcatel901 in December 2011, within two weeks I was not able to charge the battery. "invalid battery" Brought it back to cell provider, they replaced the battery and charger. Didn't resolve the issue. I was told that I would have to return the phone to Alcatel for repair or replacement and it might be over a month before I would receive a reply from Alcatel. I didn't have another phone, so I used my insurance to get another phone. BUT, I had to get the same type phone and pay $44.00 co-pay. Within a month, guess what? the same issue with the replacement phone. My cell provider replaced the battery and charger again, same results. So I purchased another brand name phone. For several days now I have ben trying to contact Alcatel for factory repairs. Have to listen to some awful music for 20 minutes at a time until I hang up. Then try again, same result, NO answer. I can just imagine what it will be like when I do get to speak with someone and get a conformation nuumber to send the phone in for repairs..I am sure I might as well kiss it goodby..NEVER again will I purchace an Alcatel product

Last summer, I purchased a phone from Cincinnati Bell. It was a flip phone made by a company called Alcatel. The phone was incapable of sending pictures and playing music, even though that was supposedly its main feature to rave about. One day, the charger stopped working. My phone lost charge and I had to keep it off, which was incredibly irritating. We went into a Cincinnati Bell and told what had happened. The lady said that we would have to mail in the phone so the Alcatel people could fix it. I got an even crappier "loan phone" which doesn't even have a camera. Two weeks later, we hadn't had any updates on my phone. We called and some worker answered in a foreign accent and said, "Hello? What is your name?" My dad said his name, and the response was: "And what is your name?" My dad said it again. The response: "And your name, sir?" My dad said his name and asked if the guy was clear. "Oh. OK." He said. That was 4 weeks ago. I want my phone back. I asked my dad what he was gonna do about it, and he said he called again and sent a nasty email, with no response. If I don't get my phone back, I have lost over 100 priceless photos and my SD card, which I stupidly left in my phone. I want my phone back NOW. It's not my fault Alcatel is run by incompetent fools who can't fix a freakin' phone, which is sorta their job! My family will never purchase an Alcatel phone again, and we are planning on switching to Verizon. Thanks, Alcatel.

Effective 1/1/09 Alcatel-Lucent changed their retiree medical insurance options from United HealthCare, which all of our doctors and hospital accepted; did away with that choice and offered SecureHorizons. We are in June now, and although we have tried to educate our current doctors and specialists, they will not accept us as patients under this plan. The customer service dept. of this plan doesn't seem to care in that they are telling us to drive to Jacksonville, FL, over 1 hour one-way to receive treatment. We have convinced the local Baptist Hospital to accept this card but it was us who had to spend our time to make appts. and go see them in order to convince them to even try this for the first time. We had no choice other than a PPO which is worse than this coverage. I realize that all companies are trying to find ways to cut costs but it should not be the burden of the loyal retirees who have only their retirement checks to live on. We are 65 and 68 respectively and should not be expected to drive this far for medical coverage. We have excellent, competent doctors, specialists etc. in this area and there is no reason whatsoever that we should be forced to go to a city over an hour away for any kind of drs. appointment. SecureHorizons did absolutely nothing in the way of preparing the medical profession of how this program works or assure them it was equivalent to Medicare coverage. They still do not understand it. And to be quite honest, I've just spent a couple of hours trying to even get to the specific site to look at my coverage. And still haven't gotten there.

A Very Angry Subscriber,

Betty Philemon