Alice.nl’s earns a 5.0-star rating from 1 reviews, showing that the majority of customers are exceptionally satisfied with purchases.
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Terrible Customer Service
1) Had Alice ADSL in Amsterdam most of 2008 - with various problems. The only response to email is that I need to call their 900# at 25cpm!
2) Tried to transfer my service to new address - Alice said it was not possible - no reason given.
3) Ask to have service disconnected & reconnected at new address with new phone number. I was told I had an outstanding bill for 120 Euros that was 9 months old -- what?
4) Called DEC 2 2008 to have service terminated 31 Dec. They said they needed 1 month notice -- what?
5) Finally got service disconnected 31-Jan but they charged me for the entire month of Feb --what?
6) Aug 2 2009 - still waiting on a refund after 8 requests!
The complaint has been investigated and resolved to the customer’s satisfaction.
Alice.nl Reviews 0
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Overview of Alice.nl complaint handling
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Alice.nl Contacts
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Alice.nl phone numbersClick up if you have successfully reached Alice.nl by calling phone number 0 0 users reported that they have successfully reached Alice.nl by calling phone number Click down if you have unsuccessfully reached Alice.nl by calling phone number 0 0 users reported that they have UNsuccessfully reached Alice.nl by calling phone number
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Alice.nl addressPostbus 1404, BK, 6501
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Alice.nl social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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