AliExpress
Reviews and Complaints

Hello,
I ordered this item on 25th oct. 2017. But still jot received this item. I contact to support center for this item. They told me your item is in post office then i visited post office but item is not available there. Again i contacted to support center to back my refund but still there are no response find it.please back my refund. My order id is : [protected].

Thanks.

I had a chat woth a consultant DENNIS and he was not very rude with me he frustrated me at a level where he was trying to disconnect me twice that on his second attempt I called him [censor].. I do not use abusive language but you need to look into the chat he was behaving very rude and arogant and not willing to .. when I contacted again to ask how do I raise a complaint the anotjer consultant said they don't have a complaints link.or option and started teaching me how to talk to consultants and no one even bothered to help me solve my query. This was so irritating instead they were just showing me how important they are and they should be treated really well. I mean hello I do treat well but atleast resolve my query I am contacting since 2 months for a refund and not a single consultant helped me completely and than they expect me to be patient. Not at all happy with service provide.. Please take action against DENNIS and train him how to talk to customers

I bought a pair of shoes on 12th December 2017 though my friend Mirja kattelus since I didn't have a debit card with order number-[protected]. The item was to be delivered to Dennilison Mathias at water sector trust fund, Nairobi, Box 49699, Mara road. Up todate, this pair of shoes has never been delivered. Kindly let me know when it will be delivered. Kindly ship my item or refund me my money.

cant change city in shipping address for australia.
when you select any state, all of the suburbs/cities are not in the city dropdown list.

Only option is to select 'Other' but this is not acceptable as address would then be (for eg)
2 MyStreet
Other
Croydon, Victoria, 3136 Australia

how on earth could aliexpress overlook this.
I have spoken to their cust service many times only to be met with stupid answers like, I understand, sorry and we have escalated this.

not good enough aliexpress!
this is not a minor issue, I would have expected you fix it immediately!

i have waited for 39 days and my product did not arrive me so i asked for refund and the process took 7 days and finally they accepted to pay me back but it is also take long days up to 21 workday. why do we have to wait that long time ? is it fair ? totally more than 2 months. for all these process i lost many hours on computer and got nothing. i advise you to rethink before ordering any product from ali... this was my first and last shopping.

Hello my name is Pall Ragnarsson. Sorry have to complain about one of your client.He send me a led christmas light which should be red but the colour he sent me was pink-purple and refuse to pay me back my money. I say this is a faulty product and not acceptable.
I send you open disput with this company and ask you to end this issue and pay my money back.
You can see picture in attached which I took my self of one Christmas-light one from myself a red one and the other from your client pink-purple and a open disput down below.

The order No:
ID [protected]. 10m 100 Led Garden Lamps outdoor Lighting Black copper wire…….. X 5 pcs. $ 40.43.

Bpost international RG981255073be
Here is our open disput:
Message History
Show messages for current order only
Messages Translation: Disable English

About this order
Order number: [protected](Current order)

Then I will continue our argument and forward it to AliExpress and led them decide
our case.
It make no sence to sell me a false goods.
Best regards,
Pall Ragnarsson
Me
18/01/10 07:21
Jasica Du
18/01/08 19:23
we will not pay for the shipping cost for twice, we already pay for one time, this is not make the sence
What is your adress?
And you pay for the mail delivery.
Best regards,
Pall Ragnarsson
Me
18/01/08 04:14
Jasica Du
18/01/07 18:47
ok， we will pay you back if we got the strings back.
I know that you did pay a string and post cost. But your product is not that you shown on your picture and once again the color is not red. So that is our mistake and a very bad business and actually dishonest business to advise pepople to buy a products by your advertise at Aliexpress.
So pay me my money back, immediatly!
I can send your Sting and Pink-Purple-Led back to you, at your epense.
Best regards,
Páll Ragnarsson
Me
18/01/07 07:40
Jasica Du
18/01/06 01:40
how about the goods that we sent? we pay for the string light and we pay for the shipping cost.
Hi again and again Jasica Du

Are you going to pay me back may money " Yes or No"
Best regards,
Pall Ragnarsson
Me
18/01/05 11:25
You are still trying to tell me that your color is red, but it is not.
You can not decide what is red because there is a national standard for red color. I am a lightinng designer so you can not tell me what is red color, I konw what is red. Your have a picture of your product at AliExpress wich show me a red color Christmas Led.
I send you a picture wich I took of your pink-purpule Led and another one wich is red Chrismas Led to show you the diffrent. And if you are selling for AliExpress then you have to have color wich is international. Now you have to tell me by yes or no about paying me back my money, so I can go any futher with this case.
Best regards,
Pall Ragnarsson
Me
18/01/03 05:11
Jasica Du
18/01/01 17:56
we did offer you red color, we always offer this as red color for the black wire

Message History
Show messages for current order only

Messages Translation: Disable English

About this order
Order number: [protected](Current order)

Hi again.
If you are not going to pay me back my money, I will complain to aliexpress and send them the pink-purple christmas led-light.
Best regards,
Pall Ragnarfsson
Me
[protected]:57
Jasica Du
17/12/30 06:20

sorry、 that's the red color for us

Hi again. This not red it is pink-purple. if you do not have red then you have to pay me back my money.
I have 10 pcs. of red chrismas-light in my garden and they are RED. So I can not use the pink-purple light.
Best regards,
Pall Ragnarsson
Me
17/12/30 05:57
Jasica Du
17/12/29 18:31

it is red color, not purple, we do not have purple color

I am furious angry I ordered RED 5 pcs. 10m 100 Led garden lamps outdoor Christmas decaoration and you send me Purpule led.
Now you pay me back my money or send me now 5pcs. red led.
best regards,
Pall Ragnarsson
Me
17/12/31 00:59
previous 1 2 next

Hello
I bought 2 flashlights in Aliexpress, at description it´s said 8000 lumenes but it is not true, it has less than 800! it is not fair
I have tried to complain to seller but he does not want to help.
This is the product:
https://es.aliexpress.com/item/Underwater-Lamp-Waterproof-Diving-18650-5X-UV-LED-Aluminum-Torch-Flashlight-Scuba-365nm-395nm/32796151956.html?spm=a2g0s.9042311.0.0.9HATDd

My name is Angel Garrido
My email is [protected]@gmail.com

I want to give the product back and it is not fair a seller in Aliexpress who is selling such a bad quality.
Thank you

I had bought an LCD screen for samsung galaxy s7 edge order ID [protected] after using some days a pink line appeared from top to bottom of screen and eventually went on increasing and ciuldnot use it by now. When the line appeared on screen I talked to the seller about the faulty screen but they said they donot have another product to replace and as I have used the faulty LCD for sometime they will refund partially although the problem appeared within warranty period.
Seller offered me $45 For a product of $295.21. I said no at least 80% I need but they went on bargaining and now its been around 1 month or more they are offering $85 refund. They are just langering the process and not responding. Please help to make refund
Store name is GladtomeetU store

Aliexpress continues to fraud. The buyers are getting their reward coins from their hands. It fakes with counterfeit and high priced products. They also distribute them as gifts only to their relatives.

Rogue and dishonest As a matter of fact, he sells promotions with the money he stole from people.
Acesee offical store - Mantia He in Aliexpres is distributing presents with stolen money. Trying to advertise sympathetically!
Moreover, it shows that the product value is high, and it becomes common to Aliexpress's greediness..

Hi
Sorry for I have to complain regarding a delivery issue. The seller says product has been shipped to me but I never received it. I have checked everywhere here at pakistan post but never got the product. I went to tracking C17 tracking and found out that the product was in Guangzhou on the 11th Jan and on the 11th Jan the AliExpress tracking says successfully delivered. I have open dispute with the seller but she has rejected. What to do. I have ordered so many times from AliExpress but never had any problems. This is the first time. The seller has merged all my 3 products in one shipment and I lost all of them due to negligence of whom I don't know.
The company I ordered was RC parts store. Can anyone help me plzzzz. My email is [protected]@gmail.com

order id :[protected]
order time :[protected]:47
zuandun mirror smart clear view flip case for samsung s8 pluse

When I received the order I followed the instruction and download the app.
This app is not official and crashed my phone. I have contacted Samsung customer service, they also said this application is not from Play store.

I have to reset factory my entire phone and delete all my data.

What a unprofessional product.

I have emailed Zuandun and I need them to compensate this issue for me.

The product is not what they promised.

What I should do?
Is Aliexpress full of unrelaiable product?
Why no body checks the sellers?
I made a mistake to waste my time and money ordering from ali express.

I have ordered a product from this store : (https://www.aliexpress.com/store/2953195).
According to all information on tracking sites the package has been delivered, but I didn't received it or got'n any confirmation on where it is wright now!
I have spoken to the package courier in order to open up an investigation but I was told that I am not a customer and it should be done by the seller.
I opened up a dispute and requested a refund but was refused because seller is not willing to investigate!
Please make best effort to resolve this problem.
Order Number: [protected]
My Email: [protected]@me.com

I have ordered a 3D printer.

It is stated on the website that they will ship with DHL. The seller has said that it takes 2-3 days to prepare the package and delivery takes 4-5 days.

they have chosen to send the package with FEDEX IE .. but all they have done is send the information about the package to fedex. The package itself is not delivered to FEDEX.

The order and payment were made 2017-12-25.

They told me they should send several times but nothing happens. Now they are blaming FEDEX not to receive the package because they have a lot in stock to be sent. They would actually ship with DHL according to their website and according to them, it is a delivery guarantee of 23 days.

I have called FEDEX and asked if they are not receiving packages because they are full. The answer was no, that's not right. We only got information about the package and nothing more.

Now they have stopped responding to my emails.

The prosecutor's name is Cathy Zhu
ID Number on package: [protected].

My name is Tuncay Agir.

Please help me. I want my package.

Good day,

I have been purchasing through AliExpress for almost 2 years. Today, I tried to make online payment with the same Credit card which I have used before to buy through the AliExpress site. I used two different cards, personal and Business and both cards have been declined due to so called "Secutiry reasons".

Surely after making over 100 transactions and not having experienced payment problems in the past you would ensure this is avoided.

AliExpress are now telling me I need to dispute this which requires me sending proof of card, statement and other personal info.

My name is Mandy Joseph, from South Africa.
Username - [protected]@allsortsimports.com.
I am not sure what my customer number is as this is no where to be found.

I look forward to your soonest feedback

Thank you in advance

1. File a dispute directly with those marketplaces and also contact your bank or paypal to dispute the charge and give you your money back, investigate, etc. You will see your money faster this way, but youMUST open the dispute with the marketplace/seller first.

2. Email TRADESECURITY @ALIEXPRESS.COM AND [protected]@ALIEXPRESS.COM with your grieveance. More ammo in case the seller fights you on yoru claim.

3. File a complaint at https://www.econsumer.gov/en/FileAComplaint#crnt. This is the US Goverment site that takes fraud complaints. ALIExpress and Alibaba are HQ'D at 400 SOUTH EL CAMINO REAL, SUITE 400, SAN MATEO, CA 94402. (+[protected]. Fax: (+[protected] ...

4. File a complaint with your state's Attorney General's office.

Hello my name is Pall Ragnarsson. Sorry have to complain about one of your client.He send me a led christmas light which should be red but the colour he sent me was pink-purple and refuse to pay me back my money. I say this is a faulty product and not acceptable.
I send you open disput with this company and ask you to end this issue and pay my money back.
You can see picture which I took my self of one Christmas-light one from myself a red one and the other from your client pink-purple and a open disput down below.

The order No:
ID [protected]. 10m 100 Led Garden Lamps outdoor Lighting Black copper wire…….. X 5 pcs. $ 40.43.

Bpost international RG981255073be
Here is our open disput:
Message History
Show messages for current order only
Messages Translation: Disable English

About this order
Order number: [protected](Current order)

Then I will continue our argument and forward it to AliExpress and led them decide
our case.
It make no sence to sell me a false goods.
Best regards,
Pall Ragnarsson
Me
18/01/10 07:21
Jasica Du
18/01/08 19:23
we will not pay for the shipping cost for twice, we already pay for one time, this is not make the sence
What is your adress?
And you pay for the mail delivery.
Best regards,
Pall Ragnarsson
Me
18/01/08 04:14
Jasica Du
18/01/07 18:47
ok， we will pay you back if we got the strings back.
I know that you did pay a string and post cost. But your product is not that you shown on your picture and once again the color is not red. So that is our mistake and a very bad business and actually dishonest business to advise pepople to buy a products by your advertise at Aliexpress.
So pay me my money back, immediatly!
I can send your Sting and Pink-Purple-Led back to you, at your epense.
Best regards,
Páll Ragnarsson
Me
18/01/07 07:40
Jasica Du
18/01/06 01:40
how about the goods that we sent? we pay for the string light and we pay for the shipping cost.
Hi again and again Jasica Du

Are you going to pay me back may money " Yes or No"
Best regards,
Pall Ragnarsson
Me
18/01/05 11:25
You are still trying to tell me that your color is red, but it is not.
You can not decide what is red because there is a national standard for red color. I am a lightinng designer so you can not tell me what is red color, I konw what is red. Your have a picture of your product at AliExpress wich show me a red color Christmas Led.
I send you a picture wich I took of your pink-purpule Led and another one wich is red Chrismas Led to show you the diffrent. And if you are selling for AliExpress then you have to have color wich is international. Now you have to tell me by yes or no about paying me back my money, so I can go any futher with this case.
Best regards,
Pall Ragnarsson
Me
18/01/03 05:11
Jasica Du
18/01/01 17:56
we did offer you red color, we always offer this as red color for the black wire

Message History
Show messages for current order only

Messages Translation: Disable English

About this order
Order number: [protected](Current order)

Hi again.
If you are not going to pay me back my money, I will complain to aliexpress and send them the pink-purple christmas led-light.
Best regards,
Pall Ragnarfsson
Me
[protected]:57
Jasica Du
17/12/30 06:20

sorry、 that's the red color for us

Hi again. This not red it is pink-purple. if you do not have red then you have to pay me back my money.
I have 10 pcs. of red chrismas-light in my garden and they are RED. So I can not use the pink-purple light.
Best regards,
Pall Ragnarsson
Me
17/12/30 05:57
Jasica Du
17/12/29 18:31

it is red color, not purple, we do not have purple color

I am furious angry I ordered RED 5 pcs. 10m 100 Led garden lamps outdoor Christmas decaoration and you send me Purpule led.
Now you pay me back my money or send me now 5pcs. red led.
best regards,
Pall Ragnarsson

hello,

My name is Angelo, from brazil.

I made a purchase of a product on 'jan/10/2017', but never received it. I talked to the seller several times, he said he would send me but not sent. After a few months he did not return to me, and when I ask something he does not answer me. I want my product or the money back.

-Store: EVA'S STORE
-store name: Eva's Market
-product: Flexível Studio Microphone Mic Vento Máscara Tela Pop Filtro -----
-Recuou Gooseneck Preto
-price: U$ 5, 50 (1 piece)
-Order Number: [protected]
-Tracking number: SY10859118682

I expect an answer,
regards,
angelo.

I ordered this little glove to help me remove excess cat hair, I paid $3 and single dollar for the delivery.
one day after a few weeks waiting, I get an email saying I received and signed for the package.
Because I know I did not, I contacted Ali express.
The nightmare begins here:
First they were arguing that I did get it as I signed for it, then they sent me to investigate myself, saying I need to prove that I did not get the package.
I called the post office, they never heard about this tracking number, the Ali express representatives were lost, they are so nice and useless (not their fault, just doing their jobs), they didn't know anything, until after a few days, one of them told me to check at DHL and I did, there I found it was not sent through the post office but by DHL Asia, this DHL branch were using a local company which is famous for never delivering to the clients, they were all over the news (they claim that it's Aliexpress fault in some way).
So I called this local delivery company asking for my package, they said it was lost and that they updated the tracking saying that and that I should dispute and Aliexpress will refund, I did exactly that, I had a proof that I never received the package.
So you think I got my money back? think again, I had to wait for over a month hearing all kind of excuses and today I finally got they news that my request for a refund was denied.
The amount of money here is not high, just $4, but think about it, the same will happen also for $200 and you are not protected like you are with paypal, there is no real client protection.
Moreover, the time I had to spend to handle this issue was not worth it.
Bottom line, Aiexpress thinks we are stupid but we are not, there are enough platforms to shop with and I am closing my AliExpress account! They took my money without giving the product and then called me a theif, they'll do it to you too!

I have been a huge customer of AliExpress for the past 6 years. I am even a diamond member because I spend so much on there. This week I tired to make purchases using the same credit cards I always used, and AliExpress rejected them. They won't even reply to emails or get back to me. Even the suppliers are confused at why my transactions failed. Very disappointing and bad of AliExpress to treat loyal customers this way. Does it mean I cannot purchase from there ever again?

I ordered product June 2017 which never arrived. Despite messaging the store they kept replying to wait and be patient and to not open a dispute. I was concerned about the time period lapsing and even told them about this but I believe they deliberately stalled me so I could not open a dispute. So I received no product or refund. Please see pictures attached