All My Sons Moving & Storage review: Final payment

On 8/30/23 I used All My Sons Moving and Storage to move some furniture and boxes from a storage unit to my new house 5 miles away, one trip. The charge was supposed to be $189 labor per hour plus 1 hour travel time and 18% fuel charge. My scheduled time was between 12 and 3 and they showed up at 3:30. When the truck arrived at my house I had to sign paperwork for payment before they started unloading the truck. At 5:45 they were finished and the truck was driving down the road as my step mother was pulling up in front of my house. The messages below are the emails attempting to contact the company and have them send me an itemized statement showing me where they get their numbers from. As you can see I sent emails and called with no response.

If the company is going to charge the customer overtime then that needs to be disclosed and if the $100 deposit is non refundable and not put towards the price of the job that also should be disclosed to give the customer the option to find another company that's upfront with their pricing. For a two hour and fifteen minute move I was charged $892. Had I known they were charging me $283.50 for the last hour I would have had them finish organizing the heavy items and fully accessed that last hour but instead I was charged $283 for 15 minutes time.

Office : 3200 Homeward Way Fairfield, OH 45014

[protected]@allmysons.com

[protected]@gmail.com

Fri 9/8/2023 3:39 PM

To Whom this Concerns:

I sent the below message on 9/4 with no response as of yet. I called on 9/7 and after 30 minutes on hold and 4 transfers I finally spoke with a man that said he would look into this and call me back. The way he said it I assumed he was going to call back yesterday but still no call. When I looked over my contract and added up the amount including all your extra fees your amount is still $100 over for the deposit that was supposed to be deducted from the amount and was not. The two hours was my mistake, it was two hours and 15 minutes. Again, I assumed if the time went over the initial two hours, it would be billed in 15-minute increments. So, charging me an hour at overtime rate for 15 minutes, I was not aware that's how your billing department handled things. Paying your employees overtime is the right thing to do but not at the expense of an unaware client.

So, I'm asking again could you please send me an itemized statement showing how your numbers add up to $892.08. Charges on my credit card statement are $100 deposit and $792.08 charge for moving day.

I just checked my credit card statement, could you please tell me why I paid $892.08 for an hour travel time and 2 hours labor at $189 per hour, and why there is a charge for overtime? My scheduled time was supposed to be between 12 and 3:00 pm. My numbers don't add up to your amount charged, so could you send me an itemized invoice showing how my charges added up to $892.08? Two hours labor and 1 hour travel time at $189 per hour only adds up to $567.00.

Thank you,