Moved on Feb 5th 2024. Price quote at initial discussion was a flat hourly fee. 2 days before more, I was advised that movers would need to wrap all furniture. I requested an estimate on time and cost of materials. Advised that based on furniture it would take about 3 1/2 hours. On morning of move, I was contacted to recommend a third mover at a higher cost per hour but ultimately should save me money. 3 1/2 hours into the move they were not even half way done wrapping furniture. After a complaint to the office, they started moving faster and wrapping less. When they started moving the furniture, they scratched the hard wood floor (which had just been refinished in Nov 2023. I discussed it with one of the workers who said OK, you can put in a claim. I called the office again to put in a claim. The manager said that his worker had already sent a picturand said it was preexisting. I explained to the manager that was 100% lie, there were no scratches on the floor and requested a claim form. He said he would email me a claim form. He did not and now every attempt to contact the office is being ignored. I would NOT recommend All My Sons Moving, they intentionally try to increase costs and do not have integrity when dealing with damage done by their workers.
Claimed loss: Scratched hard wood floor
Desired outcome: Repair of hard wood floor
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