Menu
For Business Write a review File a complaint
Allsopp & Allsopp Customer Service Phone, Email, Contacts

Allsopp & Allsopp
Reviews and Complaints

www.allsoppandallsopp.com

Learn how the rating is calculated

3.7 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Allsopp & Allsopp Complaints 6

ComplaintsBoard
R
9:46 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Allsopp & Allsopp Sales progression team - jess "head of sales" and lucy in sales progression team in dubai - uae

I am reporting Violation of consumer rights and breach of of UAE bank rules regarding the sales progression team in AllSopp Broker in Dubai - UAE.

They took sales progression fees from the seller and from me. (Side Note: None of the other major brokers in Dubai get sales progression fees from sellers). The agent who was dealing with was Dan North was great. Once our case went to sales progression team. Lucy was asked to work with us. She was incompetent, rude. Never available for calls. She gave false information to me and the seller. She did not know the process of the mortgage in the bank. Her mistakes caused me to take so many days off to travel between banks and parties to fix the mistakes on the managers cheque and the seller had to go the HQ of the bank to write a handwritten letter to allow my mortgage gets to approval process because the Down-payment should have been in the name of the seller and instead it was broken down into other categories. She gave false information to the seller regarding his power of attorney paperwork and the seller has to repeat the process of Emaar registration again. Lucy left on Annual leave, no handover was done , no calls, from May 26 till June 12, despite several complaints to AllSopp management, no one replied to us. On 12 June Seller and me were asked to to the trustee office by the bank, AllSopp did not even know about the appointment because the sales progression team did not even care to follow up on our case. At the trustee office we were about to go to the room to complete the transfer, CF had to be submitted by Dan North, Dan did not pick up my calls. Lucy did not pick up my calls. Seller called Dan and Lucy and after several calls, I got a note that seller and me both had to pay full sales progression fees in order for them to submit the CF to trustee office. I explained to Lucy that my security cheques are in their HQs and I want to have a meeting in their HQ with the seller and we both need someone to review our case and compensate us for all the troubles and mistakes and they can not take this money by force from us since they did not complete their obligations of actually doing the sales progression part. Lucy was extremely rude and she did not even apologise and said it is not her problem that no one did not look after us when she was on annual leave and we need to pay. I reached out to Jess - Head of Sales - she said she will address the issue and 2 days has passed after this terrible experience in the trustee office and no email ,apology or acknowledgement has come to me or to the seller from the sales progression team. There are several breach of conduct here displayed by the sales progression team that seller and me as the buyer are taking our case to the authorities in the land department and the department of consumer rights in Dubai - UAE. 1- Providing false information to the seller 2- Immoral behavior towards consumers that completed their duties 3- Not meeting the deadline of the purchase 4- Financial damages to the seller, he had to fly his mother from Canada over 2 days because the mortgage cheque was issued in her name and not in his name despite several requests to AllSopp to make sure the power of attorney is in motion and the cheque is issued to him and not his mother. Financial damages to me as the buyer, where I had to fix every mistakes and take over the case and chase and follow up and get it to the finish line and being treated with no respect and accountability by the sales progression team. 5- Lack of compliance with bank procedures in Dubai - UAE 6 - Violation of consumer rights in Dubai - UAE

Desired outcome: Review of the case at depth, Apology and compensation to me as the buyer and the seller for the emotional and financial damages that sales progression team has caused to us and disrespecting us as clients.

Read full review of Allsopp & Allsopp and 1 comment
Hide full review
1 comment
Add a comment
T
T
Theresa Sena
US
Sep 02, 2023 11:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Horrible experience with this agency ALSOP AND ALSOP. They do not care about their customers at all, once they get their cut nothing else matters to them.

From the start, the initial agent I dealt with was very prompt and proactive. The moment he handed the deal over to the sales officer Chloe, everything went downhill from there. She hardly communicated, almost everything involved in the process I learnt from my mortgage officer. Thank God for that guy, he really had me involved every step of the way and took his time to explain everything to me.

After arranging everything for transfer and contacting my initial agent, I get to find out there was no NOC in place.

This was weeks after me signing my initial 10percent cheque and they knew time was of essence because I travel for work and I’m not always in Dubai.

The annoying part is they charged me almost 8K for sales progression fee which I do not even understand what that’s for; considering I had to be the one chasing them to make progress with my purchase. This 8K is an additional fee apart from the 2percent agency fee of almost 25K that they take. Took them weeks to finally arrange the NOC from the developer.

When my mortgage officer finally arranged another transfer date, this so called sales officer Chloe, was late to the appointment. She did not even have the decency to let me know she was going to be late until I messaged her then she replied saying she was running late from another appointment.

She finally shows up and did not have my initial cheque which is supposed to be returned to me.

On the day of final transfer, they had one job, that is to return my cheque they are holding and make sure all sets of keys are handed over to me but none of this was available. When the seller asked them about the set of keys she gave them, she said she did not have them and I ended up with not the full set of keys.

She then promised she’ll have the other set of keys they had and my cheque returned to me the very next day and till date I have still not received either my cheque or the set of keys in their possession. This was two months ago.

I contacted Chloe a couple more times and as usual promises but still no delivery. I honestly got tired of her and her lying behavior so I stopped asking.

During the transfer process, I witnessed other agents going out of their way to make sure their clients had a one of a kind experience by taking pictures and videos of the exchange process. I never got any of that from Chloe, instead she just said to myself and the buyer, “you can exchange the remaining cheques and keys while I draft a quick email”.

She single handedly ruined what was meant to be a joyous experience for my husband and I purchasing and owning our first property in Dubai. The unprofessional behavior and lack of concern from Alsop and Alsop is something I’ll never forget.

After I finally had the property handed over to me, the very next day they contacted me offering their services to help rent the place out if that’s what I intended to do with the place, like I will ever trust them or do any sort of business with them ever again. I will rather handover my property to a layman in the streets to manage for me than deal with the so called professionals Alsop and Alsop. They are money hungry sharks who do not care about their clients and I intend to let everyone know about this. I will never recommend them.

As at the time of writing this, I have still not received my initial deposit cheque and keys in their possession.

ComplaintsBoard
K
5:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Allsopp & Allsopp Deposit

I used Allsopp&allsopp to rent a house in Coventry, where I was working.
As per contract, I have left the property, on December the 18th. The agency was notified, the house was cleaned and the keys were left in the household, as agreed with the agency.
After specifically asking about my deposit, I was reassured, I would get my money back, as soon as the checks would have been performed. There has been no email confirmation and despite insisting, that a member of the staff came over, in order to be handed the keys, this, was not possible.
It's been almost 2 weeks since I left the property. Noone has contacted me. I have received no updates about my deposit. Instead, I keep getting automated messages about pending payment for the month of December.
It looks like, picking up the phone, has turned into a really hard task, after my contract ended. I have sent emails to the agency and I have even left voice mails to employees . I have used the whatsup service to notify the agency of this highly unprofessional, and disturbing behaviour, but apparently they are closed until January the 4th.
Who is not closed however, are the offices in Coventry, Nuneaton and Leamington spa, but unfortunately, noone seems to be able to pick up the phone..
I am sorry to say, but, this is not the kind of customer support, I would expect, from from anyone... Let alone a letting agency that actually owes me money.
I am totally frustrated, dissapointed and angered by this sort of treatment. I do NOT recommend allsopp & allsopp . If you need to rent a house, take your business elsewhere
As for me, should there not be an immediate response and payback of my deposit, I will have to ask my lawyer to be directly involved.

Desired outcome: deposit return

Read full review of Allsopp & Allsopp
Update by Konstantinos Koilias
Dec 28, 2021 5:45 pm EST

Allsopp & Allsopp — Deposit
This is what happened to my complaint.
This is a joke. Moments after submitting a formal complaint for not getting my deposit back, despite trying to get in contact with the agency for 2 weeks after my contract ended, cleaned the house, left the keys in the household, as agreed with the agency.
Noone seems to own the ability to pick up a phone in the entire firm... However, messages, keep getting deleted, if they don't serve the narrative.
Allsopp & Allsopp is an unprofessional, unprepared and I regret to say, suspicious company.
My experience was severely negative and this feeling is only getting worse.
I would not recommend using them and would advise to take your business elsewhere. Even 14 days AFTER I left the house, as per contract, I hope, that someone within the firm, will have the DIGNITY, to pick up the phone, reply to my email, text me on whatsup... Or even use the Mors code just to prove a point.
There is no way I am losing my money.
My lawyer will be involved, should there be no answer.

Hide full review
ComplaintsBoard
X
6:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allsopp & Allsopp !!! Fraud alert !!!

I would like to bring attention the unethical behaviour shown by Allsopp and Allsopp Agents, Managers and Directors.

I made a regrettable mistake using Allsopp and Allsopp even after reading the negative comments online, believing that this was a respectable company. They prepared a contract to rent my apartment. All appeared good until it came to providing me with my payment. I was told that I would not be able to get my money, even though the apartment was with tenant because there is a mix up with the payment. I cannot understand how there could be a mix up then I found out they took a cheque dated one year ago means it cant be banked. I am months into the rent with no money or resolution from Allsopp and Allsopp. They never answer my phone or respond to my emails and when I finally spoke to someone I was told to call the tenant its not their problem?

I continue to chase Allsopp and Allsopp regularly and without any resolution or response. My warning to anyone wishing to use ALLSOPP AND ALLSOPP is DONT! . I am in the process of raising a case against them at RERA and in Court to close this company.

Read full review of Allsopp & Allsopp and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Allsopp and Allsopp
AE
Nov 27, 2014 7:05 pm EST

XW Dubai,

We are sorry for the mistake made by our company however it is not our fault you didn't read the cheque dates! Please call us on +[protected] or visit our offices at 26th Floor, Vision Tower, Business Bay, Dubai, UAE.

Is Allsopp & Allsopp Legit?

Allsopp & Allsopp earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Allsopp & Allsopp stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Allsopp & Allsopp's reputation as a trustworthy leader in their field. Customers can rely on Allsopp & Allsopp's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Allsopp & Allsopp. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for allsoppandallsopp.com can be seen as a positive aspect for Allsopp & Allsopp as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Allsopp & Allsopp's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Allsoppandallsopp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allsoppandallsopp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Allsopp & Allsopp have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Allsoppandallsopp.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Allsopp & Allsopp.

ComplaintsBoard
G
8:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

These compaints are malicouse and defamatory made by another agent to embarrass the Company.. The Company has not recieved 1 complaint regarding any of the messages posted and find it very sad people stoop this low to win business..

Read full review of Allsopp & Allsopp and 4 comments
ComplaintsBoard
J
10:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allsopp & Allsopp Cheating

These Guys are crooks, they called me to list my property and wanted to get extra money if they got me a higher price, i have heard they have done this many times... they over charge their buyers and sellers, without their clients knowing about it.
they are having quite a bad reputation in the market for such scams, be very wery when dealing with them.

Read full review of Allsopp & Allsopp and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
O
O
ourwe
AE
Jul 15, 2014 9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We will never use Allsopp & Allsopp again!

The sales agent gave us false information multiple times during the sales process and kept this information out of the final contract that we signed. We missed these details as we are not lawyers and trusted this company. He tricked us in the deal. We are now stuck with a lease we never wanted. The company did everything it could to cover its ###.

They also tried to put in the final contract a fee of 10% while 5% is the Dubai standard. Luckily we caught that one.

Young ruthless British boys that will do everything it takes to make you sign and make some quick money

D
D
D.Mostafawi
AE
Apr 15, 2010 11:11 am EDT

I find it amusing that they claim the following on their website:

"Allsopp & Allsopp are an estate agency which operates in Dubai, London and New York. The company has been formed upon the foundations of over 50 years"

This is total nonsense as they are a new company owned by 2 young crooks in their early 20's and only have ONE "scam shop" - in Dubai.

ComplaintsBoard
U
7:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I own lots of property in Dubai and this man name paul traymans call for for selling property. he is like a cheat by make me sell my property for less and ask me to pay him 100, 000 cash for closeing deal with him. if anyone read message they shoul becareful with this type of agents who work like this. he say me that he sell 4 property like this and i...

Read full review of Allsopp & Allsopp and 17 comments

Allsopp & Allsopp Reviews 0

Looks like Allsopp & Allsopp has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Allsopp & Allsopp, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Allsopp & Allsopp complaint handling

Allsopp & Allsopp reviews first appeared on Complaints Board on Oct 4, 2009. The latest review Sales progression team - jess "head of sales" and lucy in sales progression team in dubai - uae was posted on Jun 14, 2023. The latest complaint !!! Fraud alert !!! was resolved on Sep 24, 2014. Allsopp & Allsopp has an average consumer rating of 4 stars from 6 reviews. Allsopp & Allsopp has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.1
325 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Allsopp & Allsopp Contacts

  2. Allsopp & Allsopp phone numbers
    +971 44 294 444
    +971 44 294 444
    Click up if you have successfully reached Allsopp & Allsopp by calling +971 44 294 444 phone number 2 2 users reported that they have successfully reached Allsopp & Allsopp by calling +971 44 294 444 phone number Click down if you have unsuccessfully reached Allsopp & Allsopp by calling +971 44 294 444 phone number 0 0 users reported that they have UNsuccessfully reached Allsopp & Allsopp by calling +971 44 294 444 phone number
    100%
    Confidence score
    Head Office
    +971 48 714 555
    +971 48 714 555
    Click up if you have successfully reached Allsopp & Allsopp by calling +971 48 714 555 phone number 1 1 users reported that they have successfully reached Allsopp & Allsopp by calling +971 48 714 555 phone number Click down if you have unsuccessfully reached Allsopp & Allsopp by calling +971 48 714 555 phone number 0 0 users reported that they have UNsuccessfully reached Allsopp & Allsopp by calling +971 48 714 555 phone number
    100%
    Confidence score
    Jumeirah Golf Estates, UAE
    +44 247 662 7366
    +44 247 662 7366
    Click up if you have successfully reached Allsopp & Allsopp by calling +44 247 662 7366 phone number 1 1 users reported that they have successfully reached Allsopp & Allsopp by calling +44 247 662 7366 phone number Click down if you have unsuccessfully reached Allsopp & Allsopp by calling +44 247 662 7366 phone number 0 0 users reported that they have UNsuccessfully reached Allsopp & Allsopp by calling +44 247 662 7366 phone number
    100%
    Confidence score
    Coventry, UK
    +44 192 633 8622
    +44 192 633 8622
    Click up if you have successfully reached Allsopp & Allsopp by calling +44 192 633 8622 phone number 1 1 users reported that they have successfully reached Allsopp & Allsopp by calling +44 192 633 8622 phone number Click down if you have unsuccessfully reached Allsopp & Allsopp by calling +44 192 633 8622 phone number 0 0 users reported that they have UNsuccessfully reached Allsopp & Allsopp by calling +44 192 633 8622 phone number
    100%
    Confidence score
    Leamington Spa, UK
    +44 247 637 5277
    +44 247 637 5277
    Click up if you have successfully reached Allsopp & Allsopp by calling +44 247 637 5277 phone number 1 1 users reported that they have successfully reached Allsopp & Allsopp by calling +44 247 637 5277 phone number Click down if you have unsuccessfully reached Allsopp & Allsopp by calling +44 247 637 5277 phone number 0 0 users reported that they have UNsuccessfully reached Allsopp & Allsopp by calling +44 247 637 5277 phone number
    100%
    Confidence score
    Nuneaton, UK
    More phone numbers
  3. Allsopp & Allsopp emails
  4. Allsopp & Allsopp address
    The 26th Floor, Vision Tower, Business Bay, PO Box 55720, Dubai, United Arab Emirates
  5. Allsopp & Allsopp social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Allsopp & Allsopp Category
Allsopp & Allsopp is ranked 79 among 510 companies in the Residential Sales category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.