Alpine Access
Reviews and Complaints

Laura R you are the only one of a million employees that feel like that. I agree with ( i hate alpine) there is total communications breakdown, poor operating system. I would be in the middle of a call during ( Nesting) and the softphone would go out the call would be there but you know if you are not showing on the softphone you are in ACW and NOT BEING PAID . it would take me a least 20 mins to log back while trying to keep the customer on the line and talking, trying to get my lead to help me and the a SPARK( IMS)
WOULD NOT BE WORKING . i would have worked a full 7.50 and one day i was only getting paid for 1.60 hours. this happened so often that there were times i i would just give up.

I agreee with the original post and disagree with the disagreer i work for alpine currently and if you have a tech issu ethat is their fault theyll deny it and not pay you even though they commit to "we will pay you if its on our end" baloney. I was told I would work between 30-35 hours a week "depending on the season it could go as low as 15-20 hours a week. Well im at 6 hours this week. My complaince stats are almost TP status if you work for aline youll know what that means. I have straight top box but I can get hours. Most people who work for alpine wont bother posting but a paid patsy will "the above poster" I am posting to null and void his disagreement Ive been there longer then ou as well Laura. the TL I have is great but they hardly give any answers. Information is 1 way with the TL and another throug hemails from upper managemtn the nwere stuck in the middle guessing. I am fortunate though I dont need this job my spouse makes plenty I work here while attending to other matters in my life and I wont be here for much longer thank god. This company is a bowl of empty promises and lies.

I totally disagree with everything said above. I have been working with Alpine since December of last year and have had no problems with them at all. I have a great team lead that has really worked with me and gave me great feedback and i was in a class of 25 trainees and only lost 3 of them. Where else can you work from home with a set schedule? Is it perfect? No, but what job is. I save on average almost 100.00 bucks in gas because I do not have to commute. I've never had any issues with my equipment either. I am sorry each of you have had this issue but before you blame the company about your terminations think about this: you are three of thousands of people who have and currently work for Alpine and you are the only ones posting negative feedback about them. Maybe its time to look the man in the mirror and demand change.

I appreciate as I was going to inquire employment with Alpine Access, Denver, Colorado. Thank you for your post.

This person above nailed it...we had over 40 people in our training group, and just 2 months in nearly all are gone...quit, due to being lied to, promised training then thrown to the wolves, and treated very very poorly. Sad...very sad indeed. I wish a labor board investigation would occur.

@ IHATEALPINE: Sorry that happened to you dude. It isn't nice to be treated like that by anyone -- especially after enduring the turnover of 4 different bosses, getting no feedback (except the axe) in 8 months, and working with the crappy Alpine equipment and software. It was nice of you to take the time to provide feedback so that others would not be subjected to the same fate. Kudos to you! Slap on the hand to Alpine Access' CEO Chris Carrington!

Hmm? Strange...I applied and took the tests online...The I received a message saying that they had an opening for California Pizza Kitchen...scheduled an interview for next day at noon. I was ready in front of my PC with everything together, logged into the chat, and the instructions were to go the the Cal Pizza Kitchen website and enter your zip to see the nearest location to you. There were none near me. The instructions said if there wasn't one within an hour from you, to please raise your hand on the chat icon and it would be noted and you can exit the chat and await further opportunities...so I exited chat.

Earlier that morning, I had received several job offers via email to apply for. When clicking to apply, it takes me back to the main website asking me to log in. When I did, there was a message saying that unfortunately they have received overwhelming response and at this time I don't fit what they are looking for...

I'm bummed out really because:
1. I was a telephone operator for Verizon for over 8 years so I have experience.
2. I have NO record
3. I don't do drugs.
4. I'm a major neat freak. I hate disorder!
5.I have GREAT credit (not that they would know because I never got that far to begin with)
6. My personal best typing speed is 139 wpm and has greatly improved from me playing type racing games online over the past few years.
7. My house is quiet and my computer meets all the requirements.

:(

i just did the interview process with them i wonder if you pass the back round check but not the credit check do you still get hired? according to them you do, you just dont get to work on the ones that require credit checks. Now i dont want to pay this 45 dollars if im not going to pass the credit check and then i wont be hired, does anyone know the truth of this matter do you have to pass both to be hired or not

One piece of paperwork was missing? I love that! Every piece of paperwork required for employment is for a reason. I'm sure you can find 100+ irresponsible ###s that can't follow instructions. Good luck!

When accepting the position, you were informed you have a certain amount of time to get all of the paperwork in as well as pass all the checks. This deadline is set for everyone to make sure there is ample time to get the training information sent out to everyone. If you couldn't your paperwork all in on time, that was your fault

BTW - Jeffgonro: It may be because of your efforts that Alpine has stopped asking for the $45 background check fee in advance, or I am a real [censored] and just did not test well in Alpine's application process. In any event, your complaints probably helped people like me from having to give our credit card information and then be turned down anyway. It took me a long time to fill out the application (I would go outside and mow the yard and "think" about things, and continue to search for other jobs), so maybe that is why I wasn't accepted for a job. I think Alpine should not give people "false hope" by designing their recruiting/application website as it currently is. I think they should give the tests first and then allow a person to either go forward or stop at that point. What good is spending all that time (at least 4 - 6 hours) for essays and reviewing 30 videos about the company if an applicant isn't "good enough" to pass the tests or the call center simulator? It only pisses people off and gives them a bad impression of the company (Alpine Access) and then prompts them to retaliate by getting on complaint websites and complaining!

I guess while Alpine Access employees have "down time, " they are required to search the internet for negative feedback about Alpine so they can refute it. I have definitely seen more negative reviews than positive, and I wonder if TWO Alpine employees are creating all of the different positive reviews. I've seen many complaints on the [redacted] website about the company not paying employees or shorting them funds, and then there are the very sad stories of people getting canned with no notice and no explanation. I think I would recommend for people to do a lot of research before going with Alpine Access. BTW: look at the videos of the CEO Chris Carrington on their recruiting/application website. In three of the 4 videos, he has on the same blue shirt as in the family photo on his desk (he can only afford one blue shirt? or has no more creativity than to continue to wear the same blue shirt?). And then, in the fourth video, he has on the same blue shirt, and all of a sudden he has a moustache and chin hairs! In addition (speaking of the earlier post of the female who types in "texteze"), I found many typographical errors on the recruiting/application website. I find it to be a personal rule of thumb not to take a company's website seriously if they have a bunch of typographical errors.

Sorry to hear (read) you had that experience. I applied, interviewed, then paid for background check, credit check, and drug screening; paying the whoping $45.00. Having been a victim of the economy, it was a struggle to pay, and I doubted I would pass the credit check. However, I passed all three with no problem. I started working for them in October, and have no complaints to date. Of course, the pay could be higher, but I consider it a trade-off for not having to deal with the high price of gasoline, the communte to and from work, and working from home in my PJs. I don't have to deal with the usual corporate politics, the personalities of co-workers, and have a stress free, 40 hrs (+ unlimited OT offered) work week, work environment. . My pay is always on time and correct. No job is perfect, but in this economy, some $$ is better than no $$ at all. It works for me, and I have over 30 years experience, working in the corporate environment, for fortune 500 companies, making probably 4 times more than I currently earn.

I also worked for Alpine for 8 weeks was also told i was doing a good job, not to give up. On the phone one day and got an e-mail to hang up and was told i was not needed.

Can understand!

was hired and after 8 weeks was let go for poor performace without a warning was told I was doing a good job. Did everythng I was told to do and still had problems with getting help when I needed it. There was little training with the system and a break down with team leader help do not work for them

I didn't have to pay for credit check, police background check or drug testing.
I am a little upset that after buying a new computer I was told I couldn't use it when I got
My SRD . But I starting my training tomorrow.

Alpine access is not s scam. I work there as well, if they didn't hire you its obviously because there was something horribly wrong with your credit. And considering how every bit of the hiring process is online, they have you go through all the vigorous steps to assure you are who you say you are. You shouldn't say things that aren't true I get breaks, personal time, days off, vacation, and medical and dental benefits. I love how just because someone has a bad experience means that the entire company was out to get them. That's like me getting sick at one crappy restaurant oh let's say McDonald's, and telling everyone their food is awful, rancid and will make you sick. It just isn't the case. So maybe you should go run a background and credit report on yourself and see why they really didn't hire you!

I have to say i currently work for Alpine Access and in mot neccessarily praising or saying they are the best as every job comes with there own issues. In regards to what someone said about the company being a scam its not you can definitely get a legit job that pays on time bi- weekly needless to say everyone is due for a little more pay but if you are realy needing a job the 45 dollars for the credit check background and drug screening as well as the equipment you need is gonna pay for itself when you start receving your checks. Now if you dont already own a pc thats in a quiet workspace and have highspeed internet and a hard wired phone line then it would be too much money to start spend on getting this job because they pay isnt the best. When i applied for this job i already had a pc in my room and already paid for highspeed internet and phone service that i used to kill time facebooking playing games and talking crap with friends so it made sense to use these services that i already paid for to make money from my home. Its not the best company ever but from working in previous call centers i can say that you dont have to deal with half the stuff that goes on in most because you are in the comforts of home. And to answer the question of the brks issue i get 2 brks and 30 min lunch also personal time of 4 minutes before and after lunch and there is always overtime to be taken if you are available and want it. i also have to say im getting sick of talking to ppl all day but its a job and no matter what job you do most of the time there is something we hate about it. Im close to making the yr with Alpine Access and if i could find a job that payed more i would leave this one on good terms because this job definitely helps to keep some needs covered and wouldnt want to mess up and close a door i might need again. I was also told about the fact that if i had more then 3 things on my credit rreport i would not have the job. In the end this economy is bad and if youre looking for a job this can definitely make sure you have something coming in and not totally in the red...BUT we definitely need a raise! lol doesnt everybody

I worked for Alpine for 9 years and 10 months . You never can do a good enough job to get any sort of promotion. I recently lost 3 siblings in 2 years .My last sibling that died needed my help to get to drs appts. ect . They would not let me have the time off . When the first sibling died I took off for her funeral only to have to fax an obituary to Alpine then was told that was not sufficient . I sent a copy of her fundraiser flyers, a story about her that was in the Rocky Mnt News paper ect. They really made me feel like family when I first started with the company in 1999 but as alpine grew larger they simply do not care about anything other than you producing revenue for them . Alpine used to be a great place to work, but unfortunatley thats a sign of the times . I really did enjoy the job but not the attitude of no human compasion .

@Klovesa: I can't believe that Alpine even hired you! Terrible typing and grammatical skills. And, usually it is considered "shouting" to type in all CAPS. I know that Alpine adheres to "netiquette" rules. There are several complaints about Alpine on this site and others (check out [redacted] dot com). I think the bad reviews outweigh the good, so I'm glad I didn't pass mustard with them (not through credit report. I think it took me too long to go through their arduous application process.).

Do you really think that it costs only $45 to do a background check, credit check and drug test? It's a lot more, yet Alpine Access pays for a lot of it for employees. And you aren't paying for a credit report, they are performing a credit check. If you know you have a previous conviction on your record, you most likely won't get hired. If you have extremely terrible credit, you won't get hired, if you are on drugs, you won't get hired. It's really simple.

I RECVED AN EMAIL TODAY STATING THAT I HAVE A 23LB PACKAGE BEING MAILED FROM ALPINE TODAY BUT I DONT KNOW WHAT IT COULD BE IN THE PACKAGE. I START WORK IN A COUPLE OF DAYS AND DONT KNOW WHY THEY ARE MAILING ME A PACKAGE. IS THIS USAUL AND WHAT IS IN THE PACKAGE, SOMETHING FOR TRAINING, BECAUSE I HAVE ALL MY EQUIPMENT.

Sorry to hear (read) you had that experience. I applied, interviewed, then paid for background check, credit check, and drug screening; paying the whoping $45.00. Having been a victim of the economy, it was a struggle to pay, and I doubted I would pass the credit check. However, I passed all three with no problem. I started working for them in October, and have no complaints to date. Of course, the pay could be higher, but I consider it a trade-off for not having to deal with the high price of gasoline, the communte to and from work, and working from home in my PJs. I don't have to deal with the usual corporate politics, the personalities of co-workers, and have a stress free, 40 hrs (+ unlimited OT offered) work week, work environment. . My pay is always on time and correct. No job is perfect, but in this economy, some $$ is better than no $$ at all. It works for me, and I have over 30 years experience, working in the corporate environment, for fortune 500 companies, making probably 4 times more than I currently earn.

I'm not understanding any of this hate for Alpine Access. Yes, you have to pay for the things you'd usually get from working at a desk job somewhere else, but in return you don't have to pay for gas to get to work every day. That $100 you spent on supplies and your background/credit check, ...more than pays for not having to drive to work. That said, don't let these people fool you. When I had my phone interview, the woman interviewing me told me to MAKE SURE I had less than three charge backs on my credit report in the last four years, or else I would definitely be denied. I knew I didn't, and successfully got the job. Also, when they offered me a position via email, it wasn't just a random one -- they mentioned who it was for. Also, I get paid 9.50 an hour, which is far more than what I was getting paid working a little over part time at Office Depot (a "real" job), and I get a 40 hour work week. They don't skim my checks, and if you are missing monies (from things like tech issues), they show up either on separate checks, or in the next check.

And holy god, YES I GET BREAKS. Somebody here said we don't get breaks/can't use the bathroom, but they are lying. I get two tens, and a half, and personal times for things like bathroom breaks. I also have digestive issues, so my team lead is perfectly fine with me logging off the phone for longer than a few minutes to take care of myself, and then get back on. They aren't slave drivers. On top of that, if you have an emergency, you can call you TL, and ...log off. Which I did...just last week. And as for the hours? In my program, they practically beg people to work any extra overtime they want. Last night I worked overtime with an extra $5 for each hour I worked over five, and my shift was eight hours to begin with. This company is giving money away, is more than legit, and my husband and I work for them. I have never in my life come to this site, and lobbied for a company, because I usually hate them, and I'm trying SO HARD not to use expletives. I work for them, but I swear to god I'm not PR. Lmao.

If you know you have less than three chargebacks on your credit, then please apply for this company. If you know you do, then sorry. Thems the breaks.

I think the training on Alpine is lacking. They make you pay for a $45 dollar background check, you have to buy a headsest, your own computer, which will probaby go on lockdown after you load it with everything they want you to. The pay will leave you on welfare...$8.00 while training and $9.00 in production. It was very disappointing for me and extremely difficult because the instructor was not able to explain everything and used acronyms when people were trying to find out what was going on. You're basically on your own with training. Do it if you have to. If you're in a desperate situation, go sell your stuff on Ebay. Not pleased with Alpine at all.

Basically if you work for alpine access it will be the worst decision you ever made I worked for them for over 4 years worst company ever poorly disorganized didn't no whether they wer coming or going, no help, management is one of the worst ever no on knows what going on no one communicates here at all tech issues are unreal they will do everything in there power to make your life a living hell I almost went bankrupt from this company as they cut your shifts until u have nothing left the company is driven by money and greed and they value the employee as much as you would value the trash u throw to the curb your just another number don't work for them I'm begging anyone out there think twice ! they will ruin you and laugh at you when u quit or get fired don't lower yourself to there standards they are non professional and need to grow up they will be bankrupt if this keeps up

Well, that was entertaining. lol

How do you file an official complaint against this company?

The trainer was a loud mouth who only answered certain students questions.

I can understand the frustration, we were told that there were 4 weeks of training which turned into 11 days, we would be handling billing calls which turned into sales calls, we were told schedules were easily changed which then changed to, only after a year working for them once finished training as nobody could address this issue prior to getting the schedule you're stuck with for a year, but they can change it daily to suit their demand. I hear ya...

k so I work for alpine and its a awesome company to work for. and buying a heaset and paying for a background/credit check was well worth it! they are the only company I have ever worked for that is there for you and understand when you get in a situation. im going on a year and don't regret it one bit. and they pay is awesome most of the time you can get overtime and start out pay is 950 hr and think about you don't have to pay for gas you don't have to buy lunch and drinks everyday and you don't have to worry about wear and tear on your vehicle ..I love it the most because of the flexibility It is a perfect job I think for mothers I don't have to pay for daycare ..I work in the mornings and he sleeps and his father watches him til I get off ..ALL WORTH IT and yes you have to have a home phone and internet but who doesn't already have that or want that in their house? just saying the people that complain about it is mostly people that didn't make it through the hiring process...and by the way your credit doesn't have to be perfect cause lord knows mine was not. they look for specific things because depending on where u get hired you have to be trustworthy ..that's any legit business

Your a clinical psychiatrist? Really? I am thinking you have a BS degree in it meaning ###. No clinical psychiatrist tells an individual that he or she needs to go [censored]. If so where did you graduate ? The university of in your dreams? Seriously. You want to call some one a ### ? Wel, l I would rather be a ### then a horse's ###, which you made yourself out to be. Complete and utter idiot. Think before you speak and know your degree's before you do as well.

I am in the process of relocating to Jacksonville, Fl and was considering starting my job search with Alpine Access, so i went online to see if there are any complaints about them and what do i find but a mess about someones spelling and grammar on a site that is supposed to be talking about Alpine Access, whether good or bad. It is ridiculous. I can't believe it has been carried on since 2010. People get over it.

1 if you read the cnn article on work at home scams it states any company that ask for money up front is more than likely a scam any legitamate work at home company will supply any equipment except internet access phone service or pc/laptop 2 minimum wage in the us is 7.25 and above but yet alpine has two jobs that only pay 7.00 an hour they say they pay less for the lack of driving and vehicle maintenance but yet your salary is the same as if you had to pay to drive 30 plus miles to and from work 3 for the smartmouths here i work at home for verizon fios they paid for my background and drugtest no out of pocket there they also offered to buy and send me a pc except my laptop was up to snuff. and for those who say abbreveations are not used in buissness are quite wrong ... also do your research on the facts alpine access actually has people they use to put out "good reviews" because if their company was doing so well they would not always be accepting applications.

I work for Alpine Access. Like most companies, it has its upside and downside. But it is nice to have a job I can rely on and work from the comfort of my home albeit earning a very modest salary. The cost of headsets and the background check are insignificant compared to what you would spend for clothing, gas, and vehicle maintenance if you worked for a brick and mortar center which may pay less. A heads up if you are considering working for the company. If you credit is less than desirable, don't bother applying here or with any company where you may be asked to deal with money or customer's credits cards. These companies can't take the risk of someone making that one time slip stealing a credit card number. Let's be honest, your bad credit may be beyond your control, and you may be a decent, moral person, but the temptation to steal is greater if your need is greater. Also urban dialect is not acceptable even if it is 2012, and neither is abusive sadistic dialogue. I often have customers who remind me of the "psychoanalyst” . It is my job to defuse their angry and hostility not fuel it.