Menu
For Business Write a review File a complaint
Amazon Web Services (AWS) Customer Service Phone, Email, Contacts

Amazon Web Services (AWS)
Reviews and Complaints

aws.amazon.com

Learn how the rating is calculated

3.0 10 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Amazon Web Services (AWS) Reviews 11

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Review: AWS - Reliable, Multilingual, but Interface Quirks

Amazon Web Services (AWS) is a pretty good service, but I gotta admit, the interface is a bit weird. It's not the most user-friendly, if you catch my drift. But hey, it gets the job done, so I can't complain too much.

One thing I can say for sure is that AWS is reliable. It's like that friend who always shows up when they say they will. You can count on it to keep your stuff up and running smoothly. And that's a big plus in my book.

Now, I gotta be honest here, using AWS can be a little uncomfortable at times. It's like wearing a pair of shoes that are a size too small. It's not unbearable, but it's not the most pleasant experience either. Sometimes, I find myself scratching my head trying to figure out where things are or how to do certain tasks. But hey, practice makes perfect, right?

One thing I really appreciate about AWS is that it supports other languages. It's like a multilingual superstar. So, if English isn't your cup of tea, you can switch to a language that suits you better. It's nice to have options, you know?

All in all, AWS is a decent service. It may have its quirks, but it's reliable and offers support for different languages. So, if you can overlook the slightly awkward interface, it's definitely worth giving a shot.

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Amazon: A Convenient and Great Experience with Excellent Products and Service!

I had a really good experience on Amazon. It definitely makes my life easier and more convenient. The products are great and the service is nice. I hope it gets even better in the future!

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Review: AWS - A Sneaky, Yet Reliable Cloud Computing Solution

If it's free, why do they ask for a credit card? People just accept that big companies deceive them. This company is so wicked, I can't believe it. But let me tell you, Amazon Web Services (AWS) ain't all bad. Sure, they may seem a bit sneaky by asking for your credit card details, but trust me, there's a method to their madness.

AWS offers a range of cloud computing services that can be pretty darn useful. From storage to databases, they've got you covered. And yeah, they may have some hidden costs here and there, but hey, nothing in life is truly free, right?

Now, let's talk about their user interface. It's not the most intuitive thing out there, I'll admit. You might find yourself scratching your head and wondering where the heck to find what you need. But fear not, my friend! Once you get the hang of it, navigating through AWS becomes a piece of cake.

One thing I gotta give props to AWS for is their reliability. I mean, come on, it's Amazon we're talking about here. They've built their empire on delivering packages to your doorstep in record time. So you can bet your bottom dollar that their cloud services are gonna be rock solid too.

But hold your horses, there's more! AWS also offers some nifty features like auto-scaling and load balancing. These babies can help your website or application handle traffic spikes without breaking a sweat. And let me tell you, that's a game-changer.

Now, I won't sugarcoat it. AWS can be a bit pricey, especially if you're not careful with your usage. So keep an eye on those bills, my friend. But hey, quality comes at a cost, right? And with AWS, you're getting top-notch performance and reliability.

So, despite their sneaky credit card request and the occasional head-scratching user interface, I gotta say, AWS ain't all evil. They've got some killer features and a reputation for delivering the goods. Just remember to watch your wallet and you'll be golden.

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Scaling Success: Amazon Web Services - The Ultimate Solution for High-Traffic Websites

If you wanna make your website big and handle lots of people, Amazon Web Services is the way to go. It's super stable and can handle a ton of traffic.

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Beneficial AWS Platform: Generous Infrastructure Credits for Startups

AWS is a great platform that frequently offers complimentary infrastructure credits. These credits can be quite substantial, ranging from $15,000 to $30,000 or even more, and they are valid for a generous period of up to 2 years. This is an incredibly beneficial opportunity, especially for startups. It's definitely worth considering and making the most of this fantastic service!

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Convenient and Fast: Amazon Delivers Apple Store Recharge Card Instantly

Amazon is a really good website with lots of stuff on it. I bought an Apple Store recharge card a couple days ago and they sent it right away. It's super convenient and fast, which helps me spend my money quicker.

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Reliable and Fast: My Experience with Amazon Web Services (AWS) and EC2

Amazon Web Services (AWS) and their Amazon Elastic Compute Cloud (EC2) virtual servers have been pretty reliable for my company. They ain't cheap, mind you, and there are definitely cheaper options out there. But I gotta admit, they're pretty darn fast, and you definitely get what you pay for.

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Disappointed with AWS: High Costs, Fraudulent Charges, and Terrible Customer Support

I gotta be honest here, I ain't a big fan of AWS. They always seem to be takin' more of my hard-earned cash than they should. And don't even get me started on them fraudulent hacked EC2 charges! It's like they don't even care about protectin' their customers' accounts.

But let me tell ya, their customer support? It's a real nightmare. You send 'em a message and it feels like you're shoutin' into the void. Sometimes it takes 'em a whole week just to get back to ya, and even then, they ain't got no real solution for your problem. It's frustratin', to say the least.

So my advice to ya is to steer clear of AWS. Find yourself another cloud service provider that actually values their customers and provides decent support. Trust me, it'll save ya a whole lotta headaches in the long run.

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Misleading Shipping Policy and Poor Customer Service: Be Cautious with Amazon's Shipping Fees

I used to really like Amazon, but my opinion changed when I decided to place a big order last summer. The shipping cost was outrageous, coming to almost $40. I reached out to their customer service and complained, asking if there was a code I could use to reduce the cost. I thought the shipping was way too expensive. They told me they would waive the shipping fee for my order as a one-time favor. All I had to do was email them the order number, so I went ahead and made the large order.

However, after they processed the order and I sent them the code, they emailed me back and said that someone had made a mistake in telling me I would get free shipping. I was furious! I sent them a copy of the email where they promised me free shipping. Clearly, they knew I wasn't lying about it. So, I told them that they should honor their word and waive the shipping fee since I had ordered based on the email they sent me. Otherwise, I would have probably ordered my items from another online store.

Their response was to send the issue to their corporate office. Can you believe it? And then, they had the audacity to come back and give me a measly $7.00 credit on just one of my items. Wow, thanks a lot! My shipping cost was almost $40.00, and they lied to me just to get me to place an order with them. It feels like they were trying to trick me.

I know that Amazon has a wide variety of products, and I still occasionally order from them if I can't find what I need elsewhere. But most of the time, I can find it somewhere else. For example, I recently ordered an iPod from Target. They offered me a 5% discount and free shipping, saving me almost $40.00 in total. So, my advice is to be cautious when using Amazon, unless you absolutely can't find what you're looking for anywhere else. Otherwise, you'll end up getting ripped off with their shipping fees.

Read full review of Amazon Web Services (AWS)
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Amazon Web Services (AWS) Frustrating Experience with Amazon Web Services: Poor Communication, Unresponsive Support, and Billing Issues

I'm really frustrated. I don't know how connected Amazon Web Services is to Amazon, but it's impossible to contact either of them because they use an email address that doesn't accept incoming emails. It's a clear sign that they have something to hide! I've clearly told them that I don't want their services for a few reasons. First, they refuse to give me full details about what their services offer. Second, they had a female agent who couldn't understand a word I said, and I couldn't understand her either because her English was so poor. Third, this agent had the audacity to call me at 1:20 AM and just rambled on without giving me any answers to my questions. If anyone thinks I'm talking nonsense, they should experience an agent like her and see what real nonsense sounds like!

They keep sending me notices that my account is overdue and that they've charged me for it. Well, they'll soon realize that the account information they have is from a debit card that my bank deactivated because I found a fraudulent charge. I have a new debit card now, and I'm not going to give my information to outright thieves!

I tried writing to them and sending them documents to explain why I'm complaining, but they make it impossible to do so. I would strongly advise anyone looking for web services to stay away from Amazon Web Services at all costs before they end up paying for nothing! I've already written a review about Amazon, describing their own shortcomings accurately, but clearly, they won't listen to a word I have to say. Probably because they employ people who have such poor English skills, like the agent who had the nerve to call me at such an ungodly hour! I'm done with AWS and I've found another service that clearly outlines what I'll be paying for. Why should I give money to a provider who won't even tell me what they're providing?

Read full review of Amazon Web Services (AWS)
Hide full review

Amazon Web Services (AWS) Complaints 1

ComplaintsBoard
A
5:38 pm EST

Amazon Web Services (AWS) Prime member deals

We have tried to order and cannot checkout due to offers that don't work by phone and you cannot get the prime advertisement to close or allow an easier ordering process.

I don't see an easy way to chat with a customer service representative either. Even if you wanted the prime offer it says try again . Amazon can't do it by mobile account yet it offers it and ask you to shop mobile . It's an impossible process.

Desired outcome: Let us shop , fix the problem.

Confidential Information Hidden: This section contains confidential information visible to verified Amazon Web Services (AWS) representatives only. If you are affiliated with Amazon Web Services (AWS), please claim your business to access these details.

Read full review of Amazon Web Services (AWS)
Update by Amy Davidson
Dec 22, 2023 9:45 am EST

Last night after trying to call , we were finally able to order . It's resolved by Christmas. Amy

Hide full review

Is Amazon Web Services (AWS) Legit?

Amazon Web Services (AWS) earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Amazon Web Services (AWS) to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Amazon Web Services (AWS) is known for their high standards and safety. If you're thinking about dealing with Amazon Web Services (AWS), it's wise to check how they handle complaints.

Amazon Web Services (AWS) has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Amazon Web Services (AWS)'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Aws.amazon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Aws.amazon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The presence of an iframe in aws.amazon.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Aws.amazon.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The aws.amazon.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Amazon Web Services (AWS). These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Amazon Web Services (AWS)

Screenshot Amazon Web Services (AWS)
Amazon Web Services (AWS) is a comprehensive cloud computing platform offered by Amazon.com. It provides a wide range of services and tools that enable businesses and individuals to build and deploy applications, store and analyze data, and scale their operations efficiently.

One of the key strengths of AWS is its scalability. It allows users to easily scale their infrastructure up or down based on their needs, without the need for significant upfront investments in hardware or infrastructure. This flexibility is particularly beneficial for businesses with fluctuating workloads or seasonal demands.

AWS offers a vast array of services, including computing power, storage, databases, networking, analytics, machine learning, and artificial intelligence. These services are designed to be highly reliable, secure, and cost-effective. With AWS, users can choose from a wide range of options to meet their specific requirements, whether it's running simple web applications or complex enterprise workloads.

AWS provides a global infrastructure that spans multiple regions and availability zones, ensuring high availability and fault tolerance. This allows businesses to deploy their applications closer to their end-users, reducing latency and improving performance. Additionally, AWS offers a variety of tools and services for managing and monitoring applications, ensuring that they are running smoothly and efficiently.

Security is a top priority for AWS. It provides a comprehensive set of security features and controls to protect data and applications. AWS adheres to industry best practices and compliance standards, and offers a wide range of security services, such as encryption, identity and access management, and threat detection.

AWS also offers a pay-as-you-go pricing model, which allows users to only pay for the resources they consume. This eliminates the need for upfront capital investments and provides cost savings for businesses. Additionally, AWS offers various pricing options and discounts, making it accessible to businesses of all sizes.

Overall, AWS is a leading cloud computing platform that offers a wide range of services and tools to help businesses and individuals innovate and scale their operations. With its scalability, reliability, security, and cost-effectiveness, AWS has become a popular choice for organizations looking to leverage the power of the cloud.

Overview of Amazon Web Services (AWS) complaint handling

Amazon Web Services (AWS) reviews first appeared on Complaints Board on Aug 16, 2023. The latest review Prime member deals was posted on Dec 21, 2023. Amazon Web Services (AWS) has an average consumer rating of 1 stars from 11 reviews. Amazon Web Services (AWS) has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
266 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Amazon Web Services (AWS) Contacts

  2. Amazon Web Services (AWS) social media
  3. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Amazon Web Services (AWS) Category
Amazon Web Services (AWS) is ranked 3 among 5 companies in the Cloud Services category

Most discussed Amazon Web Services (AWS) complaints

Prime member deals
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.