Menu
For Business Write a review File a complaint
American Express Customer Service Phone, Email, Contacts

American Express
Reviews and Complaints

www.americanexpress.com

Learn how the rating is calculated

2.3 31 Reviews 441 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Express Complaints 441

ComplaintsBoard
G
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a gold card member since 1964 for the last 6 months my A.E. gold card account has been less than 1000.00 per month. When I tried to charge a cruise cost 6050.00 to my card A.E. refused. A.E. claims only the last 6 months constitute the history to determine A.E . card credit. Previos balances were averaging 3 to 4 thosand a month. This has been the case...

Read full review of American Express and 23 comments

American Express Reviews 0

Looks like American Express has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent American Express, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About American Express

Screenshot American Express
American Express is a globally recognized financial services company that has been in operation for over 170 years. The company is known for its credit cards, charge cards, and traveler's checks, which are widely used by consumers and businesses around the world. American Express has a reputation for providing high-quality customer service and innovative financial products that meet the needs of its diverse customer base.

One of the key features of American Express is its rewards program, which offers cardholders a range of benefits and perks, including cashback, points, and miles. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express cards a popular choice for consumers who want to get more out of their spending.

In addition to its credit card offerings, American Express also provides a range of other financial services, including personal loans, savings accounts, and investment products. The company has a strong online presence, with a user-friendly website that allows customers to manage their accounts, track their rewards, and access a range of other financial tools and resources.

American Express is committed to providing its customers with the highest level of security and protection, with advanced fraud detection and prevention measures in place to safeguard against unauthorized transactions. The company also offers a range of tools and resources to help customers manage their finances and stay on top of their spending.

Overall, American Express is a trusted and reliable financial services provider that has earned a reputation for excellence in customer service, innovation, and security. Whether you're looking for a credit card, a personal loan, or other financial products, American Express is a great choice for consumers and businesses alike.
How to file a complaint about American Express?

Here is a guide on how to file a complaint or review about American Express on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with American Express in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with American Express. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about American Express on ComplaintsBoard.com.

Overview of American Express complaint handling

American Express reviews first appeared on Complaints Board on Sep 21, 2006. The latest review Lowering credit limit for no cause was posted on Nov 15, 2024. The latest complaint refuse to reserve the emergency credit was resolved on Jul 16, 2014. American Express has an average consumer rating of 2 stars from 472 reviews. American Express has resolved 145 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
4441 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. American Express Contacts

  2. American Express phone numbers
    +1 (800) 528-4800
    +1 (800) 528-4800
    Click up if you have successfully reached American Express by calling +1 (800) 528-4800 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-4800 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-4800 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-4800 phone number
    Personal Cards
    +1 (800) 492-3344
    +1 (800) 492-3344
    Click up if you have successfully reached American Express by calling +1 (800) 492-3344 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 492-3344 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 492-3344 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 492-3344 phone number
    Small Business
    +1 (800) 528-5200
    +1 (800) 528-5200
    Click up if you have successfully reached American Express by calling +1 (800) 528-5200 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-5200 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-5200 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-5200 phone number
    Merchant Service
    +1 (800) 528-2122
    +1 (800) 528-2122
    Click up if you have successfully reached American Express by calling +1 (800) 528-2122 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-2122 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-2122 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-2122 phone number
    Corporate Cards, Cardmembers Only
    +1 (888) 800-8564
    +1 (888) 800-8564
    Click up if you have successfully reached American Express by calling +1 (888) 800-8564 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (888) 800-8564 phone number Click down if you have unsuccessfully reached American Express by calling +1 (888) 800-8564 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (888) 800-8564 phone number
    Corporate Cards, Program Administrators Only
    +1 (800) 492-3932
    +1 (800) 492-3932
    Click up if you have successfully reached American Express by calling +1 (800) 492-3932 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 492-3932 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 492-3932 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 492-3932 phone number
    Platinum Customer Service
    +1 (800) 297-3276
    +1 (800) 297-3276
    Click up if you have successfully reached American Express by calling +1 (800) 297-3276 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-3276 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-3276 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-3276 phone number
    Membership Rewards
    +1 (800) 297-2977
    +1 (800) 297-2977
    Click up if you have successfully reached American Express by calling +1 (800) 297-2977 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-2977 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-2977 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-2977 phone number
    Reservations for Air, Hotel & Card Rentals
    +1 (800) 297-5627
    +1 (800) 297-5627
    Click up if you have successfully reached American Express by calling +1 (800) 297-5627 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-5627 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-5627 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-5627 phone number
    Cruises
    +1 (800) 446-6307
    +1 (800) 446-6307
    Click up if you have successfully reached American Express by calling +1 (800) 446-6307 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 446-6307 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 446-6307 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 446-6307 phone number
    Personal Savings
    +1 (800) 954-0559
    +1 (800) 954-0559
    Click up if you have successfully reached American Express by calling +1 (800) 954-0559 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 954-0559 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 954-0559 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 954-0559 phone number
    American Express Serve
    +1 (877) 297-4438
    +1 (877) 297-4438
    Click up if you have successfully reached American Express by calling +1 (877) 297-4438 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (877) 297-4438 phone number Click down if you have unsuccessfully reached American Express by calling +1 (877) 297-4438 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (877) 297-4438 phone number
    American Express Gift Cards
    +1 (800) 221-7282
    +1 (800) 221-7282
    Click up if you have successfully reached American Express by calling +1 (800) 221-7282 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 221-7282 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 221-7282 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 221-7282 phone number
    Gift or Travelers Cheques
    +1 (844) 273-1384
    +1 (844) 273-1384
    Click up if you have successfully reached American Express by calling +1 (844) 273-1384 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (844) 273-1384 phone number Click down if you have unsuccessfully reached American Express by calling +1 (844) 273-1384 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (844) 273-1384 phone number
    American Express Loans
    More phone numbers
  3. American Express emails
  4. American Express address
    200 Vesey Street, New York, New York, 10285-3106, United States
  5. American Express social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.