Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Credit Cards American Express Extremely horrible treatment of customers & shady tactics
American Express

American Express review: Extremely horrible treatment of customers & shady tactics

S
Author of the review
3:21 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I’ve been an AMEX Member since 2008. Initially, my original Card was closed abruptly w/claims something was on my credit report. It was just a lie and I didn’t do anything wrong; they simply closed it and that was that.

A few years later, I eventually got a personal Platinum Card and currently have three Business Cards through them. For the record, I earn 7-figures annually, spend hundreds of thousands on these cards annually, have credit scores above 800 with no delinquencies, and always pay on time…often making random payments of $30k, $50k, etc., while I’ve charged at times as much as $80k or so with no issues. Everything was fine until about two years ago. Since then, I’ve been having major problems with them declining my transactions, asking me to make astronomical payments in the middle of nowhere to prove myself (which I’ve done repeatedly), etc. When I inquired, they told me my balances were higher than usual (LIES), I need to make larger payments (I’d just made two $30k payments in a row…umm), and a bunch of other lies to justify their horrible mistreatment of my accounts. I was then told by a Supervisor I can eliminate this by having them verify my bank accounts, and that I could get up to 1/4 of the amount in my bank account they verify. So, figuring it will simplify things, I verified a bank account and only asked them for $100 coverage, which they approved, since I have more than 4X that in cash. Well, a few months later, I kept getting declined again, verified again, and same thing…just tons of BS!

Now, as of months ago, they literally put a $50k limit on my Platinium card and whether money is available on my business or personal cards, they’ll randomly decline them all just for the hell of it! A week or two ago, they lowered my limit to $40k on the Platinium Card and the business one basically has been declining just about everything the past several months anyhow.

Seriously, WTF? This is the absolute most unprofessional, shady, disrespectful Company ever! Being a customer for over 15 years who has never had delinquencies, has excellent credit and income, runs up a hefty tab and earns them tons of money, as well as had my banks verified several times, one would think I’d be a priority customer. Instead, they treat me like scum and I’m realizing this company is literally the absolute worst credit card company on the planet.

Desired outcome: Respect and appreciate the hard earned money I pay them, stop playing games with my credit limits and embarrassingly declining my transactions when I’ve done nothing wrong, and learn to treat consumers with professionalism!

More
Send message
Copy link
Report
0 comments
Add a comment

More American Express reviews & complaints

American Express - canceled card with no notice 89
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - debt collection 58
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - interest rate increase 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - fraud 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - penalty for paying bill early 1
American Express - gift card
American Express - unauthorized credit card charges
American Express - Fees fo returning Payment
American Express - fraud consumer protection department
American Express - Lowered my spending ability 1
View all American Express reviews and complaints

  1. American Express Contacts

  2. American Express phone numbers
    +1 (800) 528-4800
    +1 (800) 528-4800
    Click up if you have successfully reached American Express by calling +1 (800) 528-4800 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-4800 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-4800 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-4800 phone number
    Personal Cards
    +1 (800) 492-3344
    +1 (800) 492-3344
    Click up if you have successfully reached American Express by calling +1 (800) 492-3344 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 492-3344 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 492-3344 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 492-3344 phone number
    Small Business
    +1 (800) 528-5200
    +1 (800) 528-5200
    Click up if you have successfully reached American Express by calling +1 (800) 528-5200 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-5200 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-5200 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-5200 phone number
    Merchant Service
    +1 (800) 528-2122
    +1 (800) 528-2122
    Click up if you have successfully reached American Express by calling +1 (800) 528-2122 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-2122 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-2122 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-2122 phone number
    Corporate Cards, Cardmembers Only
    +1 (888) 800-8564
    +1 (888) 800-8564
    Click up if you have successfully reached American Express by calling +1 (888) 800-8564 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (888) 800-8564 phone number Click down if you have unsuccessfully reached American Express by calling +1 (888) 800-8564 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (888) 800-8564 phone number
    Corporate Cards, Program Administrators Only
    +1 (800) 492-3932
    +1 (800) 492-3932
    Click up if you have successfully reached American Express by calling +1 (800) 492-3932 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 492-3932 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 492-3932 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 492-3932 phone number
    Platinum Customer Service
    +1 (800) 297-3276
    +1 (800) 297-3276
    Click up if you have successfully reached American Express by calling +1 (800) 297-3276 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-3276 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-3276 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-3276 phone number
    Membership Rewards
    +1 (800) 297-2977
    +1 (800) 297-2977
    Click up if you have successfully reached American Express by calling +1 (800) 297-2977 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-2977 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-2977 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-2977 phone number
    Reservations for Air, Hotel & Card Rentals
    +1 (800) 297-5627
    +1 (800) 297-5627
    Click up if you have successfully reached American Express by calling +1 (800) 297-5627 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-5627 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-5627 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-5627 phone number
    Cruises
    +1 (800) 446-6307
    +1 (800) 446-6307
    Click up if you have successfully reached American Express by calling +1 (800) 446-6307 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 446-6307 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 446-6307 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 446-6307 phone number
    Personal Savings
    +1 (800) 954-0559
    +1 (800) 954-0559
    Click up if you have successfully reached American Express by calling +1 (800) 954-0559 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 954-0559 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 954-0559 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 954-0559 phone number
    American Express Serve
    +1 (877) 297-4438
    +1 (877) 297-4438
    Click up if you have successfully reached American Express by calling +1 (877) 297-4438 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (877) 297-4438 phone number Click down if you have unsuccessfully reached American Express by calling +1 (877) 297-4438 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (877) 297-4438 phone number
    American Express Gift Cards
    +1 (800) 221-7282
    +1 (800) 221-7282
    Click up if you have successfully reached American Express by calling +1 (800) 221-7282 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 221-7282 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 221-7282 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 221-7282 phone number
    Gift or Travelers Cheques
    +1 (844) 273-1384
    +1 (844) 273-1384
    Click up if you have successfully reached American Express by calling +1 (844) 273-1384 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (844) 273-1384 phone number Click down if you have unsuccessfully reached American Express by calling +1 (844) 273-1384 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (844) 273-1384 phone number
    American Express Loans
    More phone numbers
  3. American Express emails
  4. American Express address
    200 Vesey Street, New York, New York, 10285-3106, United States
  5. American Express social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 02, 2024
  7. View all American Express contacts
American Express Category
American Express is ranked 1 among 104 companies in the Credit Cards category
#01 American Express American Express #02 Square Square #03 Discover Bank / Discover Financial Services Discover Bank / Discover Financial Services #04 Couchsurfing International Couchsurfing International #05 Payoneer Payoneer

Most discussed American Express complaints

Charge back to card of promotional $.
1
(opinions to this review)
 credit card credit problem
1
(opinions to this review)
American Express Alternatives
Alaska USA Federal Credit Union 1 review AccountNow 175 reviews Account Assure 123 reviews Advanta 12 reviews Advanced Personal Care 8 reviews