American Safety Council
Reviews and Complaints

I paid for my son to take the TLSAE course and the exam for the TLASE. It clearly states the information will be sent to the DMV, it was not. The person emailing me back and forth thought I was stupid and I was talking about the permit test. I clearly spelled out what I paid for and then she replied and told me it's not showing up because he has to take the driver's exam too through them and then it will send it to the DMV. I told her that wasn't going to happen because he already took it at the DMV and can't be issued the permit until they provide that he has taken the TLASE course (DMV had record of his passing test). So, I then took a screen shot of the screen that says he has passed the course and test and asked her why it wasn't sent to the DMV. She replied that for an additional charge I can purchase an unofficial certificate. I called the DMV and asked if an unofficial certificate could be presented and he replied no. So, I have requested a refund and filed a complaint through the state of Florida. The only way to get ahold of this company is by email which was not helpful at all! The chat says how long the wait is/was (6 minutes) but it takes way longer than that (over 30 minutes) and then they exit the chat without even helping you. It's fraud! They are literally taking your money and not providing what is promised per the agreement.

After signing up for their Illinois Driver's Education course, I had no trouble doing the multi-choice identity verification prompts. However, every time (except for two exceptions) that I had to do the voice verification, I failed. So, then I had to sit and wait for customer support to open my ticket, ask for my identifying information, and repeat the same spiel about how I needed to talk slower, remove background noise, and avoid using speaker phone while doing the voice verification. I made no changes to my surroundings from when I first calibrated the voice verification, so why would it fail? This was endlessly frustrating. This review would probably be 3-stars for bad technology, however, upon FINALLY reaching the final exam of the course, there is a tiny disclaimer at the top that says that I could have to wait up to a week to receive my DIGITAL CERTIFICATE! unless I wanted to pay for expedited delivery... of a DIGITAL CERTFICATE?!?!?!? And then I sifted through the website itself to see if I missed this disclaimer, but no, no mention of the extra fee they want to charge you is mentioned.

I seriously regret paying for this course. It has been a really bad experience. The platform is buggy and it takes much longer than six hours because of all the tech issues such as: Voice verification not working Pages freezing Incorrect prompts Page loading is extremely slow The quiz submission button not working Getting locked out of the course Your clients have other things going on in their lives. With all the issues, 7 days is not enough time to complete the course. And then it expires before you can finish. I wish I read the reviews before purchasing. Not only is the user experience awful, but the customer service/help is also the worst. I engaged with a chat agent who told me I would not have to pay again if I use a special code they sent to me. I tried to save the chat and she shut the window and the transcript. I was furious because I suspected what she told me and what I would experience would be different. Guess what? I'm being asked to pay a fee. The amount of time I have spent troubleshooting and trying to finish this course in 5 days goes well beyond 6 hours. I can't get my time back. And after all this, the course expires while I am trying to finish it. Buyer beware! Total bait and switch rip-off!

I took The American Safety Counsel Test to receive my Geico Discount..as my certificate had expired and needed my continued Discount which does help with a smaller payment and is well worth the time..
I took this test many years ago. However, at that time I prefer the earlier test...this test had was animated with vehicles scenarios which we the testee would answer questions about correct course of action ( s )
The test was 6 hours which I took over days.. This was a good test and would like to.see a return to this format.
The test I took had hours of reading before the test .. The material which I knew as I have been driving since age 20...54 years of excellent driving..
I passed this test, missing 1 misunderstood question ..a score 95%
I am thankful for the test and the discount. Especially to Bailey and Damaris for their assistance with my inquiries about my certificate which I had not received.
I appreciate both of their quick responses and resolution to my certificate issue. Thank you so much..I hope to receive my certificate soon.
I hope they would return to the earlier test perhaps with some tweaking.. prefer the interactive which essentially had the same questions but less reading .
Thank you American Safety Council. God Bless You

I have made several attempts to getting onboard with the SS Program in order to attain my hardship license with the DHSMV.gov; however, due to personal insults and bias received from this organization's employee; I have yet to attain my license and continue going through severe financial stress. Internal notes may be setting me as non compliant, but I have emails exchanged where the tension was clear. I asked to speak to the supervisor who now knows nothing of the conversations that took place a while ago, but also a director to which last I heard I was to receive a phone call a small time after our last meet and months later I am unaware if I am cleared to start or anything. I do feel that with all the internal records on my case and the patience and monies spent that I am fully prepared and capable of moving forward and having a meeting with the BAR hearing officer to move on to getting my hardship license. During these times, no humbling lesson is greater than having to wait so that someone files a staffing clearing your path unto getting a permit to be able to drive to a better paying job than walking towards the closest. If someone from Talahassee can read this, please reach out to me and I can provide dates and email data to help clarify the issue. Thank you.

You must sit there for so many minutes per screen, even if you are finished reading. The course will total six hours sitting in front of your computer. One photo and six lines of text and you have to sit there twiddling your thumbs for a minute. I began to play solitaire and balance my check book while waiting, this means that I was not totally focused on the course, and therefore not learning as much as I could have, if I had been allowed to go at my own pace. There was a 13 minute video that was supposed to play that did not. I had to sit there for 13 minutes anyway and I sure hope information on that video is not on the test. I got logged out by the system for not answering a security question right, not sure how that happened since I know where I lived. But I was logged out and told to call a phone number to get back in. There was no direct line indicated so I have been sitting on the general mailbox for "all other" support for 37 minutes...as of now. There is no way to get around this. this course is very disrespectful of your time and the worst $12 I have ever spent to lower my insurance.

UPDATE:
I have been on hold 57 minutes and I have now gone to the chat feature on their website and was told it would be 13 minutes before the chat would be answered. This is ridiculous!

The *** Colorado RoadWise Driver for Seniors Course, which I took online, was very informative. I hadn't taken a driver ed course since I first got my learner's permit when I was 16 years old, decades ago. A lot has, obviously, changed since then, and I learned a lot that I'd never known, especially about the technological advances made to automobiles. There was a technical glitch in my being able to complete the course wherein after taking one of the module tests, even though I got 100%, it showed "incomplete" and wouldn't allow me to continue to the next module. I did get frustrated because when I first called for assistance on a late Sunday night, even though the information for the phone number indicated help was available 24/7, no one answered my call after waiting on the phone for about 1/2 hour, there was no message that my call couldn't be answered at that time, and there wasn't even a way for me to leave a message. Monday was the national holiday celebrating Martin Luther King, Jr., so I called again on Tuesday and left my number for a call back, but never got one. I called again on Wednesday, left my number for a call back and finally got one. The agent who helped me was easily able to fix the glitch so I could continue and successfully complete the course. She was absolutely wonderful. Having completed the course, I was able to get a discount on my *** auto insurance premium which has been extremely helpful. I will be recommending this course.

WAY too many issues with this. I paid $20 to take a voluntary defensive driving course from American Safety Council for NJ. This is not my first time taking such a course, as it reduces my insurance rates and removes 2 points from NJ licenses. From the get go, they collected information that they DID NOT need from me for "verification purposes" but I'm sure they just sold my information to a third party. What I found is that the course is from circa 2006, meaning I don't know if the information provided is even up-to-date. The quizzes are easy but the exam is designed very poorly. Empty answer choices, confusing prompts, useless information towards defensive driving... I could go on. But the exam is not the worst part. Upon passing/completion, I was swindled into providing information to an auto insurance company when all I wanted was my certification. Then, I'm told I have to wait exactly a WEEK to receive it (it's a ***ing download). because they're "processing my graduation". Oh but of course, I can download it instantly for $9.95, mail it for $6.95, or get it overnight shipped for a whopping $29.95. These are shoddy business practices and American Safety Council should be avoided at all costs. Go with anyone else, it's worth the slightly higher cost to know you're not getting scammed. I should have known from the first offer to grab my money with the "unlimited course repeat" offer for $3 that they were going to nickel and dime me. The site broke multiple times as I tried to log in. Do not sign up for a course from these slimy people.

Would give 0 stars if I could. I paid $150 for a MSHA course for a job. I keep getting stuck on a page (arrow to the next page is there, but does not respond when I click it) and have to contact the "customer service" to fix it. This happened 4 times in 2 hours. The first time they fixed it no problem. The next 3 times they told me there was nothing wrong on their and end and they couldn't help me, but it would all the sudden start working again after I talked to them, because they would go ahead and move me forward to the next page. Mind you it takes 30+ minutes to get ahold of them through the chat which is the only form of customer service available. They tried telling me it wasn't working because I was using a cellphone and it works best on a computer. Before I spent $150 on the course I made sure it could be taken on any device, which is what they advertise, because I don't have a computer. I told them that, and they continued to tell me I needed a computer. I just bought a computer specifically so I could complete the course, and I am still having the same problem. It is ridiculous. I am currently waiting on customer service to fix this issue today because they couldn't fix it yesterday and I was fed up after waiting 45 min just to talk to someone and then tell me they couldn't help. Customer service is a joke and they are telling me it is an issue on my end, and that I should try logging out and back in, which I have done several times and have now bought a computer and it's still not working. Now they are telling me it is probably because I need to clear my cache and cookies on my browser. This is a brand new computer, and this is the first thing I have ever used it for. This was supposed to be an 8hr/$150 course that has now turned into a 3 day/$300 course. I would avoid this course if at all possible.

Absolutely despicable company that I wouldn't recommend to anyone. I would like to start off by saying that Johanna G was extremely helpful and did solve my problem in the end but it took A LOT before I got to her. This started in January when my son took the 2 tests necessary to get his permit. When we went to the DMV there was a problem so we were unable to get the permit so I went on live chat and spoke with someone about solving the issue. The lady said everyone is working from home and she is trying to contact her manager for approval so she can solve the issue. In the end after an hour I had to go and told her if there is any progress to email me. I never heard a thing. Fast forward to many weeks later I went on live chat again and spoke with someone else. Apparently they did contact me but through a wrong email. Regardless, the problem hadnt been solved and she said they needed to get in contact with the DMV for a permit number before they can make the change. I told her they didnt have a number because we couldnt get the permit due to the error but she was insistant that they couldnt do anything until they got ahold of the DMV.I never heard anything. Starting yesterday morning (a few more weeks later) I went on live chat which said a 15 minute wait and after an hour of no response i had to leave. I tried calling, emailing and live chat multiple times with no success or response. Today I tried again.Live chat took over an hour and since I was multitasking and someone finally hopped on to assist, I noticed 2MINUTES after they connected and they were already gone. After 2 hours of waiting on hold on the phone I was finally able to connect with Johanna who said they shouldve done this for me every other time I contacted them. I want to thank her for her help but I am still never going to do business with them ever again.

Awful policies, unhelpful service--complete waste of time and money. If you need driver's ed, please use literally any other certified online driver's ed course other than this one. Several others, including ***.com also have certified 30 hour online programs that are less expensive and offer more flexibility and unlimited test retakes. We did not realize that AMERSC's policy was so much stricter--after completing 25 hours of a 30 hour program over the winter holiday break and passing all sections with no problem, my daughter hit a snag, and not realizing that unlike the programs her friends were taking, AMERSC's program does not offer unlimited retakes. Their policy, which they erroneously claim is required by Georgia law, is that if a student fails ANY test or quiz 3 times they will be locked out and must RESTART the program from the BEGINNING. This way they can get you to pay twice! After spending hours with email and trying to call customer service during their extremely limited call hours, I got nowhere. The most they offered was to provide a coupon code to allow us to re-start the program. My issue was more with the time than the fee. They were unwavering for us, even though I know someone who's son had an internet glitch and was able to talk a representative into re-starting the program for him. My daughter also had a computer run out of battery and shut down during her re-take but they offered us no options other than a complete re-start. I refuse to do any more business with this company and would rather pay another company for her to re-take it with them than to give this company any more of my time. Do yourself a favor and go somewhere else. Even if you don't think you or your student will need extra re-takes, don't take that chance. They offer nothing that isn't provided by the other companies, they are more expensive, and you risk wasting a bunch of time.

Unfortunately I hate giving reviews like this apparently I should have checked the overviews on this website because every review is a negative comment I received a flyer in the mail and my insurance company usually sends them out and I started doing it because I needed the discount on my insurance for the discount for safe driving I started the course and I was locked out so I needed Then to just reset the lock and let me back in so I tried calling I tried live chat and they're one thing that they strive on is 24 hour service 247 that is a lie because I cannot get in touch with them through live chat messenger phone calls emails I spent over I wanna say at least 4 days which concludes of Maybe I want to say 5 hours each day I was on hold 4 and I have proof of snapshots of my phone including being on the live chats on 3 different laptop cell phone and my computer and they all said 36 minutes 15 minutes now I time that against my cell phone which was over 2 hours 5 hours 3 hours 4 hours Now I went to my insurance company and told them what was going on see if they could help me they actually told me which was *** that they received a email about this company and the issues that were going on which I wish they sent me an email notifying me or sent it out to their clients because I wouldn't never use them I would've used another one which now after taking that course cause I did the whole almost the whole 6 hours I was up to 5 hours before I was locked out And then the whole times exceeded Exceeded over the amount of 6 hours so I feel like I did the class maybe 5 times now I'm taking it again through another company but I have to dispute the transactions and I still can't get ahold of them so I had to dispute the transactions through my credit card company and I'm still waiting for the money back But I advise you not to buy from them it's a horrible company and you can see from the reviews and the customer reactions Beware of this company it's a scam

Signed my teen up for the online driver's ed classroom. Everything was working fine until he was close to half way completed with the course. All of a sudden he starts to have issues logging in and timing out. He got locked out of his account the first time due to not completing the biometrics in time. They unlocked his account. The second time his account was locked out was for the same reason. I was able to email them both times to have his account unlocked. The second email warned me that he was almost at his time out limit of 19. He had 18 time outs and one more would permanently lock him out of his account and would have to re-register and restart the course. After that email I made him log in in front of me so I could make sure he was not waiting too long. Well, as probably could be predicted, he attempted to complete the biometrics and it told him that he had timed out right after he gave his order number. However, the screen showed he still had 69 seconds left. I called customer service and waited on hold for 55 minutes. No one came to the phone and I didn't have time to continue to hold. I sent an email and was informed they couldn't help me and I would need to call customer service. So I called again and waited on hold for 1 hour and 7 minutes before someone came to the phone just to tell me there was nothing they could do. That the state of Texas regulated the number of times you could fail your biometrics. It doesn't seem to matter if the failure is their fault or yours. I requested a call from a supervisor. Their customer service team are all work at home people so they aren't able to transfer you to someone. You just basically have to wait for them to decide not to call you back. I read some reviews for the company for the last 6 months. All of them are the same basic story as ours. Locked out of your account. If you pay is more money we can unlock it and allow you to complete your course. Which to me sounds like extortion! DO NOT USE THIS COMPANY!

I had the absolute worst experience. I received my first ever speeding ticket back in January or 2021. To avoid getting points on my license I decided to go with this company and paid 28 dollars to take their 4 hour online traffic school course. After spending my day doing that I got a picture on the desktop screen stating that I had completely the 4 hour course and a copy of my certificate would be sent to the DMV/court/ police office? Don't remember the exact place it said it was sending it to. Whatever it was that takes care of citations. Anyways, I thought everything was gold and in the clear. Now, jump to September 24th my husband goes to the DMV to renew my tag for my truck and they are telling him he can't renew it because I had a suspended license since early July. They said we would have to go to court to get it undone. THAT'S INSANE. I had no freaking idea that my license was suspended. No one said a dang thing to me. I'm panicking. I could have been arrested in the 2 months for driving because again, I had no idea ! I get to the court to find out that this place never sent them the completed certificate and because of that I had my license suspended. I had to get on a chat with a person where they saw I had completed the course, but their system glitched or something and never sent it? What? I LITERALLY had a big picture of my certicate on the screen saying I completed it and it was going to be sent off and everything back in January. So, there was no mistake! The lady tried to send me the certicate and said I would have to pay 10 dollars to get an instant download of it to show the court clerk. BS. These people could of had me arrested. I should have to pay 10 dollars to get my certicate that was rightfully earned and should have been sent out MONTHS ago. I had to pay a "failed to comply fee" of 60 dollars to have my license reinstated and a late fee of 23 dollars. Never ever use this company. I've never been the one to get in trouble. Heck, I've never even been to detention when I was a kid in school. To think I could have been freaking arrested because of these people. I'm out of 28 dollars for this terrible course, 60 dollars to reinstate my license, and another 23 dollar late fee because I didn't know my license was suspended. So I'm out of 111 dollars because of these people.

I never received my OSHA card in the mail after taking the 10 Hour OSHA class. The company is now asking for additional money to get my OSHA card. My complaint is I took a 10 hour OSHA course with the company called American Safety Council located at address below on-line Donna-Lee K Director of Customer Care 225 E. Robinson St., STE 570 Orlando, Florida [protected] ext 210 *** A fee was paid on 10/31 using a credit card. The trainer's name is David C and a certificate was the only thing sent to me via e-mail after the test was taken. No OSHA card was sent to me or conveyed that one would be sent to me by the instructor, had it been conveyed, I would have looked out for it and called back then to let company know I never received it. Fast forward to date, I am calling to see what happened to the card and I am being told by Donna, that a card was mailed back in November and if I need another one I would have pay $45.00. I told Donna I never received a card in the mail and I was not going to pay for a card that should have arrived after my test was taken according to this company. The date I noticed a card should have been mailed to me was on 5/28, and the only reason I knew about any OSHA card is other construction workers have been giving me their card for employment and that is how I came to realize, why and where is my 10 hour OSHA card. I called the company to ask and this is what I was told by Donna the customer care director. This is unacceptable. I should not have to pay $45.00 for an OSHA card that I should have received in the mail as per Donna the customer care director. Thank you and please help me if possible with this issue.

December 2, *** DMV Approved Defensive Driving Course. I completed two of the four modules without a problem. I encountered a problem with the computer program because it timed out two times and I could not get the voice authenication. I tried to chat and did not receive any response to my problem. I called the customer *** number and was on hold for two hours. I sent an email explaining the problem on Dec. 29, 2022. On Jan, 5, 2023 I received an email sorry for the inconvenience but sadly the course expired. I would need to reregister and they suggested the premier pass so if it happens again they could give a promo code to re-reg for free.On Jan. 09,2023 I sent another email suggesting they check emails and phone records showing that I could not get the help needed before the course expired. I said I would contact my local News Channel that helps customers with companies that are not responsive. January 10, 2023 I received an email giving me code for free registration,I tried to re-register and filled out the info requested. One question asked what state issued the ticket, if applicable. I didn't answer since it was not applicable. I finshed the remaining questions, hit submit and the computer returnedbto the question I didn't answer. I quit for the night as my *** was rising.Next day I tried again with the same response. Since I was in the registration process I could not chat with anyone, so I called the phone number and it was a repeat of my first call.Today same thing happened only I hung up after 1 hour on hold. Please help me and warn others not to waste their time and money on this computer course.Thank you,I had no problem the first time (3 years AGO) I took the course.

I bought their Parent Taught Driver Education Program on 1/13/2023 Order ID: *** for our son and I regret giving them $114 because this has been nothing but a nightmare. For starters, their website that provides the courses, quizzes, and exams is bare bones. There are no score sheets that populate, just a Congratulations you passed. Nothing that I can show Texas Department of Public Safety. Yesterday, we drove three hours away to the DPS office as our son completed all course worked need via the concurrent method and received his certificate. If you look at the image provided, the Date Issued has: [!learner_issue_date] instead of the actual date which wasn't accepted by the person at the DPS office even though I showed her proof via the email we received the certificate that morning which showed a date and timestamp. Due to a oversight on their end and their lack of actually answering the phone to see about emailing the DPS agent directly a new certificate, we wasted 7 hrs. Today, I have now been on-hold with their office via their number listed on the website and on google (one is an 800 number and the other 877) for 3 hrs and 30 mins and before this was on-hold for 10 mins when I was auto hung-up on. This is beyond absurd and I will be letting everyone I know that they shouldn't waste their money purchasing ANY program from American Safety Council. It isn't worth the stress, loss of money and time, nor the frustration. I'd appreciate the American Safety Council either fixing the certificate issue ASAP or giving me a full refund as the certificates can't be used even though our son has completed the required hours. However, I will not be using American Safety Council for our other four children's driver's training school.

Signed up for online program which includes intermittent identity tests asking personal questions with yes or no answers. The first few questions had "yes"circled in green and "no"without any marks, so I assumed that they were answering the questions for me and push the continue button.. Later, when I found that the circle greens were incorrect in some cases I started answering the questions instead of just pushing the button. This was very early in the course and I immediately called the company and they told me that they understood and this would be taken into consideration if I failed The test. With one small section to go, I answered a question incorrectly and was locked out. of the system. I called the company phone number that was given to me by the online service on five separate occasions, two of them for more than 20 minutes wait time And finally went back to the computer where the Online person told me that this had never happened, that I was told to re-register,which I wasn't, And now I'm supposed to re-register, retake a four hour course and Pay another registration fee.To be blunt, this is a scam! There is no good faith effort to solve an issue that is not of my making and although it is not a large amount of money, the principal will not allow me invest another *** in this company course.I signed up for this company because it has a good rating with Complaintsboard.com and I don't know how you can justify.The solution is to fold, let me finish the course with no additional charges and drop the Complaintsboard.com rating from the A- that you currently give it. For $19, I'm sure a lot Denying the previous statements which I have some of on cameraof people don't complain and just go along but I find there business practices unethical and Certainly not anywhere near the category of excellence, a ratings.

This company is total fraud. They are listed on state DMV website as a defensive driver course online providers. After the signup process it is impossible to complete the online course. The site uses a voice verification system that requires the student to call every 10 minutes in order to verify it is the same person at all parts of the course. The problem is that the system is not working, when trying to follow instructions and enter a voice sample, the page freeze up and the verification phone call statement is "we are unable to complete your request". When trying to get a refund I was told by chat that they will charge me a $5 processing fee. I found out that 99% of the students are attempting to cancel the enrolment within hours of signing up but unable to obtain a full refund due to site policy. This is a fraudulent way to gain revenue, simply stealing money from students with the approval of the DMV who is linking this website within it's own official page. After reading 1000's of complaint from other students, it looks like the only way to to get a response from American Safety Council is a Class Action Lawsuit. If you are a victim of this company you should file a complaint with your local District Attorney office and your DMV complaint dept, ask to remove this company from DMV approved course provider list. Just do the math, if 1000 students a day are signing up for this course, paying around $25.00 each, that's $25,000 a day in revenue, stolen money without providing any service. This company is refusing to make a full refund and its pointing to its "refund policy" which state they can charge "admin fee". This point to intentional fraud, as if they know they service they provide is not working, they anticipate the student attempting to cancel for a refund so they decided to profit from it.

Following is my Registration to *** IPIRP on Jan 3rd 2023:( from site: americansafetycouncil.com the *** IPIRP site : course.uceusa.com )My locked loggin: *** The help page : *** START page :*** page:*** Product:New York DMV Approved Defensive Driving Course Student Name:*** Address:220 ***, Apt 2 City:*** State/*** Zip/Postal:14623 E-mail Address:*** It was recommended by GEICO ( my ins) through email for online driver safety test.After reading the 1st page of the test I was asked to call an 800 nr to perform a voice recognition biometric test which started with "...FAILED " after which it gave me another "try" and after reading with no mistakes the few numbers from the screen I "failed" again and the internet page locked me out for good ! I started by asking help ( from course: page: course.uceusa.com/Courses/ ) , I sent msgs to americansafetycouncil.com ( from which uceusa was accessed ) and I did not receive any answer for 8 days ( and they say - if course not completed in 8 days I loose the fee )I called their customer support ( numbers from course.uceusa.com or americansafetycouncil.com or given by GEICO cust supp) for 2 days (4-5 Jan) waiting for hours ! NO ANSWER from a person ! Nrs: ***-393-1063, [protected] So it looks like I lost $21.50 to this course which I cannot complete because I am locked out not from my fault!The americansafetycouncil.com or course.uceusa.com sites should not be allowed anymore to "sell / steal " on a Drivers Safety course lots of similar complaints on site too - if you look for them :

I purchased the course on 5/1/22 - receipt is attached. I had a little trouble getting signed in at first, but tech support was very responsive, and we were able to get that resolved very quickly. However, upon logging into the course - the first page states that the study manual is required to proceed through the course. It is not available in digital format for download - it apparently has to be mailed. I was unable to proceed with the course due to not having the required materials. I followed up with support to check status of this study manual. I was advised that it was mailed on 5/2/22 via USPS First Class Priority from Orlando, FL (destination is Jacksonville, FL). However, I never received. They were not able to provide any tracking information. Per the USPS website, timeframe for this type of delivery should be no more than 3-5 business days. It has now been nearly 2 weeks, and I am not even able to begin a course that I paid for and could have completed at least 30 of the 60 required hours. I requested refund with customer support, and was advised that I would not be able to receive refund unless/until I return the study manual - - - that I never received in the first place. I have also attached a copy of their refund policy - as published on their website. I just want a refund, so that I can put that money towards the same course through another provider that offers a 100% online course. Per their refund policy, as long as I have not completed course (never made it past the first page - due to not having required materials), and submit the request in writing within 30 days - which was submitted via email to customer support yesterday, and denied - I am entitled to refund. I just want to be issued a refund. I have already wasted nearly 2 weeks, and am not willing to waste any more time waiting for something I will likely never receive.

daughter passed the "First Time Drivers" course on 7/10. appt at the DMV on 8/4. she was refused her permit lic due to no forwarded "S 10 digit code Daughter, 15 took the First time drivers 4 hour course ( ***) and passed the exam on 7/10. Site says, "automatically reported to the DMV" with NO time frame, No follow up email, No information what so ever. So we waited over 3 weeks So I made appt with the DMV to gain her learners permit on 8/4. She was denied due to NO forwarded information including the "S" 10 digit code from American Safety Council or the First Time Driver School.com to the DMV, completely ghosted and I had to comfort her broken trust in the system. I have submitted 2 emails to ASC on 8/5 and again on 8/10, absolutely NO response. My daughter spent 9 hours on the 4 hour course writing down notes and studying, she had gotten a perfect score of 100% on the exam. School is starting soon and WE wanted this learners permit to be completed as to not interfere with her schooling, we were completely let down. The DMV said that if they recieve the "S" 10 digit code on that test since we came in there inquiring about it that it would not be honored. I asked in an email to the "First Time Drivers" school which is accredited by the ASC and the Complaintsboard.com for them to allow her to simply retest so to show a new date of her "retesting"... no, zero response. Why is this happening? are you really going to ask my daughter to sit through the 4 hour course again? I dont need a refund, I'm asking for the opportunity for her to "retest" asap without the TLSAE course repeated... if you cant do that than refund $39.90 + $8.95 (certificate) and I guess ASC has failed her and she'll have NO CHOICE but to retake the entire course... completely disappointed with this system and unfair to say the least. Trust and Respect is lost. Ive made endless calls, chats and now a 3rd email. ugh

On Mar 23, 2022, I registered for the Driver Safety Course (transaction ID is ***) and the cost was $21.20. I started the course the same day, but I ran into problems. Their program was not responding when I completed a task and it was very hard to navigate through one task to another, but I finally got through the first section. While working through this first section I got an error on the voice authentication they use to be sure I'm the one taking the course, but it did let me continue so I sent an email, called, and sent a chat request as well to correct the error. The next morning there was still no response from them so I started the next section, but this time I was suspended by the program at the next voice authentication. So I called, emailed and attempted to chat again to resolve the problem. This all happened in the morning so later the same day, still no response from them, I decided to cancel since they were not answering the phone, email or chat in the time frame promised on their website. They have a form on the website to cancel so I filled out the form listing all the issues I was having and clearly stating why I decided to cancel. On Mar 25, 4:20 PM I got this response from them "Sorry for the delayed response. I apologize for the issues you've experienced and I'm sorry that we could not help further. To initiate the refund on your account, please confirm your full name, date of birth and the last four digits of the credit card used to purchase the account. Once confirmed, we will issue a refund for the course fee minus a $5 administrative fee per our refund policy. Kind Regards, Joel American Safety Council Support". I did give them the information requested, but my reply to them was that I filed a dispute with my card services asking for a full refund because they did not honor their commitment as specified on their website. Ever since I started the dispute asking for a full refund they now reply in hours not days!

On Friday 2/10/23 I paid $35.00 via my credit card to American Safety Council for an online course to reduce my car insurance rate. I registered for the course that same day and proceeded to take the class immediately. Upon receiving my order id# ***, I was prompted to answer a bunch of security questions for identification purposes. I was also told via writing that at points during the class I would need to provide voice authentification. I was about 20 minutes into the first module when I received the first prompt for voice id. When I went to speak into the microphone it told me I failed the voice prompt. Maybe I spoke too softly, I'm not really sure what the issue was. When I went to try again it locked me out of the whole system. At that point I tried to reach customer service through the chat support option. When I typed in my question I received an automated response saying my estimated wait time was 45 minutes. Well a full hour came and went with no response. At that point I tried the customer service phone number. I listened through the automated menu, chose the proper option, entered my order# and was told a representative would be with me shortly and that the call may be recorded for quality assurance. There was no estimmated wait time, just hold music and I was left on hold for 90 minutes at which point I developed a headache and gave up. The next day, Saturday, I went back onto the course dashboard to see I was still locked out and tried to reach customer service again. The chat option said an estimated wait of over an hour, I waited to no avail. I also called simultaneously and again was left on hold for 2 hours this time with no luck. Sunday I did not try. Monday I logged back on too see I was still locked out. I tried the chat and the phone again at the same time and once again was left waiting for over 2 hours. Same thing on Tuesday. Today is 2/15/23 and I was on hold for 3.5 hours and have yet to talk to anyone and am still locked out!

I have paid for a Defensive Driving Course ID long story short I was taking the course actually almost finished the course. I got locked out because time expired so I than was directed to call [protected] once I did called they told me I was locked out because I only allowed a certain amount of time to answer and this is my second time being locked out so I now have to start all over and pay again I explain to them that I am a senior in a monthly fixed income and I am almost finished and using my mobile phone because don't have computer and asked to speak with supervisor was told they would contact supervisor and see f something could be done took my number said they would call me back that day.after not hearing from the the next day I called again and was told the same thing never hearing from supervisor that day either I spoked to a Mary who did not give last name who stated she can give me a promo code but I have to start all over that the states rule again why do I have to start from beginning again So I than called [protected] spoked to Daly explained to her what happened she stated I am not locked out and said it numerous of times so she let look into your account while she was doing that I checked again to see if I was locked out or not because the other number I called had locked me out after checking I was not locked out as Daly said so So was glad but now she comes back on phone oh you are locked out you have to start all over again .I than said you just said numerous of times I am not locked out and that is true now you changing your story meanwhile I m in the course looking and but they blocked the area for me to continue but slowed the return button to be visual one I clicked on it it than locked me out so now I am forced to start all over again conversation 7/19 ,20,21 I need to continue from where I left off not to start over from the beginning because they played a game with me which was not nice. Supervisor finally called on 3 rd day

I paid AYPO (which is apparently owned by American Security Council) to provide the mandatory 75-hour NY Real Estate course, which I completed. Upon completion of the course I was shown 30 exam locations to take AYPO's course, which I need to pass in order to take the state administered course. However, none of those locations are in NYC, where I live. The closest location is 3 hours away by train. I believe AYPO is violating the Americans With Disabilities Act by not providing a test location in NYC. Also, there is a reasonable assumption when paying for the AYPO course that I'd not have to spend a great deal of money and travel 6 hours round trip to complete the course, especially considering the service is marketed as being "completely online" and at your own pace. Had AYPO/ASC made it known that there closest test site was 3 hours away, I'd have surely chosen one of the many other providers that do have proctors available in NYC. AYPO/ASC said they will give me my money back so that I can retake the 75 hours with a provider with proctors in NYC. But I already spent my vacation weeks taking their course and do not think being provided a proctor in NYC is an unreasonable request and requirement for AYPO, which in theory is supposed to provide the service, from finding a proctor in NYC, especially since their competition have proctors in NYC. All I'm asking is that AYPO/ASC fulfil their service requirements, which ought to include finding me a proctor in NYC so that I do not have to pay so much extra to travel 3 hours to Poughkeepsie and 3 hours back in order for this company to fulfil the service that I paid for. If their competitors can find proctors in NYC, why can't AYPO? I get the sense from dealing with AYPO's "customer service" that AYPO's business model is to exact as much profit as possible concomitant to delivering as little service as possible. All I'm asking is that AYPO/ASC find a proctor in NYC so I can finish the course I paid for and completed.

My daughter signed up with this company to complete her driver's education for her permit and her license. We have had several issued contacting the company when we have had technical issues. My daughter was unable to continue her modules. When she selected to watch a video, the page was just blank, and she was unable to continue. She tried calling multiple times and was told that she would receive an email with additional information. Never received any emails. She goes to school and she didn't have time to stay on the long hold calls so it delayed her progress by a couple of months. I was finally able to speak with someone after several calls which had me waiting over 40 min. The tech i spoke to fixed the issue and we verified we could get in. We logged out and then tried logging back in to make sure we still were able to move to the next module which we couldn't, same error occurred. I chatted with the online bot 3xs, i was told i would receive an email, never did, thankfully i asked for the number so i could call. Called back 2x on hold for a long time and she fixed it again and we were good to go. Fast forward 2 months and my daughter is on the 2nd to last module before she completes the course for her DL. She finishes module 9 and she follows the instructions on the page. She calls the number she is supposed to and they inform her she has waited too long and she has to start all over. I chatted with the online bot 3xs, i was told i would receive an email, never did, thankfully i asked for the number so i could call. I've called over 15 times and each time i have waited 40 min-2 hrs and have yet to speak to anyone, this is over a course of 3 wks. She needs to finish her program to get her license but i can't speak to anyone, the chat assistance has me on hold for long periods of time. I need to get this situated bc she is 1 module from finishing this program yet i can get an technical support due to the fact that no humans are answering and long wait times.

On May 24/28 purchased online 4hr-BDI courses for $59.80 total. No courses were completed due to fault of technology & customer service error. On 5/24 I purchased a online 4hr-BDI course, order #***, credit/debit card reference #*** for $29.90 drawn on Achieva Credit Union Checking #***, Receipt Transaction #***. I started Section #1 on 5/27 and finished, reviewed and completed quiz. The system was suppose to take to Section #2, however the system failed & locked. I contacted online chat and communicated with Jessica, customer service. She asked what was the problem, I started to explain what transpired, but we were disconnected. I tried contacting the business office & no luck. Now had to start with another online chat, communicated with Yulia, customer service. I explained to Yulia that the system failed and previously were disconnected with Jessica. Yulia was going to reset system to start over or pick up where left off. However, after returned to proceed with course a message came up to re-register, due to numerous entries. Now how could that happen when the login was reset. On 5/28 I purchased a second online 4hr-BDI course, order #***, credit/debit card reference #*** for $29.90 drawn on Achieva Credit Union Checking #***, Receipt Transaction #***. Once completed payment and registered, system wouldn't allow access to continue. Again, I tried to login, tried calling and no luck. Now both charges were deducted from checking account totaling $59.80 and I needed to complete the course. My deadline to complete the course was 5/31. On 5/29, I immediately found & purchased course from other company. I received certificate of completion FL DHSMV certificate *** on 5/31. The Pasco County DMV had copy for their records. Please note: communication was terrible, by phone, no voicemail to leave message and online chat stinks. Just a bad experience all around. I work online with a major company in customer service.

I purchased NY defensive driving course for $19.99 (included a $5 discount) from NY Safety Council on 1/15 (fee was deducted from my*** debit card on same date). Order ID #***. I did Module 1 on 1/15. On 1/16, I signed on & was in the process of doing Module 2.& at different intervals, a voice authentication system is required. I passed 2 of these & on the third one, it told me that I failed the authenticate system & that it kicked e out of the program & told me to contact customer service. I called [protected] which is the CS # & was on hold for 57 minutes. I hung up & tried the on line chat hep window. It came back & told me the wait time for this was 24 minutes.. I hung up because I was NOT waiting any longer. At 8:44 am on 1/18, I called the CS # again & got a recording saying that if you are calling regarding failing the voice recognition system, they are aware of the problem & to call bak in 24-48 hours. The said their techs were aware of the problem & are working to resolve the issues. I called again on 1/19 at 10:50 am. I was on hold for 1 hour & finally hung up. The [protected] is the only available to call them for any reason. By now, I have had it. I willl not try again & do NOT want to do business with them. They have NO customer service & are not worth trying to do business with when you cannot get in touch with them. I want a refund & have absolutely no desire to try to finish the course & since I was only in Module 2, there were many more modules to complete. I have no way of contacting them to get a refund. They are: NY Safety Council, 218 W. Main Street, Malone, NY 12953 & their phone number is [protected]. This is the NY Def Driving Course which is on-line for NYS -DMV approved for mandatory 10% car insurance discount & point reduction. A friend of mine has insurance through *** & they sent her an email about this company & being able to do it on line. She forwarded the email to me which is how I got in touch with them. As I stated previously, I do not want to continue with this even if they do fix the problem. It is quite a long course & you have a month to complete it. I do not want to do business with a company that has no customer service & esp with one I had such a bad experience with from the beginning. As of this date, they have made no attempt to contact me even though they kicked me of the program for supposedly failing the voice recognition program. I am requesting that you assist me in getting my $19.99 fee credited back to my *** account & thank you in advance for assistance you can provide me. Product_Or_Service: NYS Defensive Driving Course Order_Number:

5 hour pre-licensing course paid for, never completed due to account being locked, will not issue refund, code or unlock account. I purchased a 5-hour pre-licensing course through this company and have had nothing but issues with it ever since. On 1/18 I purchased the course for $49. Order ***. I tried to do the voice verification part of the course to get started and it kept telling me I failed so I chatted live with a rep and they reset my account and I tried it again and again it said I failed so I called them and again said I failed. They then told me to try it again in a few hours so I did and again it said I failed. So when I called them back they told me I had to redo my account over, with a different username and repay but they would give me a code to use for the balance because there appeared to be an issue with their voice verification system. I redid the account and used the code to pay no issues. Order # ***. During signing up it began asking me questions such as my favorite food, favorite color, what I did to pass my time...silly questions I thought as I giggled while filling them out but I answered all of them not thinking I had to memorize them all. It wasn't until I actually started the course that I realized that those "silly" questions were actually security questions that I should have put more thought into. Anyway, every module just about I had to answer these questions and do a voice verification and I passed every one. I got through module 7 and did the last question and failed the attempt to answer it right and it locked me out of my account and said to call customer service via live chat, phone, or email. I did through chat which i am attaching the conversation with this. At first she stated she could help me. When she told me to sign out and sign back in, my account status went from locked to blocked. After this she told me there was nothing she could do because I was locked out due to security issues. I argued stating that their page did not say anything about this what so ever. It states that if you fail your voice verification three consecutive times then you will be ejected from the course but never mentions security questions. All I wanted was for them to unlock the account so I could finish the last 3 modules and get my certificate. I have been so excited to get this done and finally get my license. I was told they couldn't unlock it and that I would have to create yet another account and that I would have to repay again for this class. I was so angry. I argued again, $100 for a 5 hour course? I paid $49 and got nothing. I asked if there wasn't a code they could give or something they could do to unlock it. I couldn't believe that it was locked and there is nothing they can do about it. I don't know what is going on. I have never dealt with a company like this. I have asked around to my family and anything they have all ever done like this online they don't pay until the course is finished at the end. I just want my refund of $49. I plan on finding another class to complete this course so I don't want a coupon anymore. I just want the refund as I never got what was promised. My certificate and right to complete all 9 modules.