American Swiss review: Repair of rose gold necklace, - Promenade Mall, Mitchells Plain

I am writing to express my profound dissatisfaction with the service I have received regarding the repair of my rosegold necklace. My necklace was received by your workshop on March 6, 2024. Since then, I have been unable to obtain any concrete information about the status of the repair or the whereabouts of my necklace.

It has now been almost three months, and despite multiple inquiries, I have received no satisfactory explanation for the delay. This level of service is unacceptable and falls far short of the standards I expect from a reputable company like American Swiss.

I demand that my necklace be repaired immediately and returned to me without any further delay. Furthermore, given the considerable inconvenience and distress caused by this situation, I insist that the repair be carried out free of charge.

I trust that you will treat this matter with the urgency it deserves and provide a prompt resolution. Please confirm receipt of this email and provide me with a detailed update on the status of my necklace within the next 24 hours.