Menu
For Business Write a review File a complaint
Prana Heart Customer Service Phone, Email, Contacts

Prana Heart
Reviews and Complaints

www.pranaheart.com

Learn how the rating is calculated

1.1 61 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Prana Heart Complaints 61

ComplaintsBoard
G
9:28 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Prana Heart See below attachments

I placed an order on 4.1.23

A shipment from order #313089 is on the way

9400111206214104446129

Copy Add to Informed Delivery

Latest Update

The delivery status of your item has not been updated as of April 11, 2023, 12:10 am. We apologize that it may arrive later than expected.

Get More Out of USPS Tracking:

USPS Tracking Plus®

It never arrived. Track the above #

Please issue credit to PayPal.

Under Shop app

Alert

Awaiting Delivery Scan

April 11, 2023, 12:10 am

Out for Delivery

LIVERMORE, CA 94550

April 10, 2023, 6:10 am

See All Tracking History.

Some confusion as it gives name Tallpeak

I ordered from ‘Pranaheart!

I still have not received!

Desired outcome: Credit through PayPal or send ordered pieces

Read full review of Prana Heart
Hide full review
ComplaintsBoard
K
8:11 pm EST

Prana Heart 2 set of bracelets ordered in 12.18

I have sent email thru Pay pal and to your customer service email with no response my order has been stuck in PA? Please refund my pay pal account or credit card.

Order # 311671 $50.97

Disputed on PayPal 1.21 no follow up from Parna, case #pp-r-gzh-[protected]

I’ve been a loyal customer and never not received the items I ordered.

Please refund me or send the bracelets I ordered over 6 weeks ago

My email address

[protected]@yahoo.com

Thank you

Kristy

Desired outcome: Refund or product ordered

Read full review of Prana Heart
Hide full review
ComplaintsBoard
T
2:21 pm EST

Prana Heart No response to return part of order and have not received rest of order placed 12/29/22

I placed orders on 12/29/22, was charged and paid for. Only received part which is unacceptable on 1/12/23. I've been emailing each day since 1/12/23 to return item for a refund as well as inquire about the rest of my unfulfilled order. No response from emails nor calls-always busy signal. This is totally unacceptable business ethic and customer service. I am attempting to write to the address I found and enclose copies of order and policies. Not holding my breath something will come of it but who knows?

Read full review of Prana Heart
Hide full review

Is Prana Heart Legit?

Prana Heart earns a trustworthiness rating of 12%

Not worth the risk. Protect yourself and your money by staying away from Prana Heart.

Our conclusion: ComplaintsBoard's detailed research into Prana Heart's operations indicates high risk and questionable legitimacy. We strongly recommend that potential customers avoid dealing with Prana Heart to protect their personal and financial well-being. If you’ve had a negative experience with this company, please report it to ComplaintsBoard by submitting a complaint.

With only 3% of 0 complaints being resolved, Prana Heart slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Prana Heart protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

The website belonging to Prana Heart has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

We conducted a search on social media and found several negative reviews related to Prana Heart. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Prana Heart. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Prana Heart has claimed the domain name for pranaheart.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy.
  • Pranaheart.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
ComplaintsBoard
L
11:57 am EST

Prana Heart Order #311518 bracelets for my nieces 16th birthday

Extremely disappointed and confused. Dec 2 2022 I placed order #311518 for beautiful gift for my niece. I paid. Order showed received and ready to ship. The gift has NOT come. NO word. Tracking shows it’s sitting in the SAME place. Cannonsburg?!? NO email reply. No nothing!

It’s now Jan 21 2023.

I have purchased jewelry with this company in the past and have had no issues and loved my gifts. What’s up Prana Heart?! Money does not grow on trees! This was going to be a special gift. Very sad.

Read full review of Prana Heart
Hide full review
ComplaintsBoard
I
5:24 pm EST

Prana Heart Order of bracelets not received

April 30, 2022 my order #309620 was paid and confirmed. As of yet have I received ordered items. I have reached out to you several times, complaint through Shop link, your customer service emails, calls with busy signal only. To no avail. I am surprised, I have purchased many items from Prana Heart and I am heart broken. Please, contact me, in order to refund me for the price paid. Receipt is attached for the purchase of Item - one with 7 bracelet bundle - at total of $59.97.

Desired outcome: Refund of purxhase price if rhis specific order is no longer available

Read full review of Prana Heart
View 0 more photos
Hide full review
ComplaintsBoard
C
8:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Prana Heart Incorrect order

received my order it had 2 Amazonite Protection Apple Watch Strap , I ordered one Amazon itswatch strap and 1 grounding ocean Jasper watch strap. (11/25/22)

I went to website to search for customer wand there was no contact info. Searched web found phone number which when called just give busy signal no matter what time of day you call. When I emailed [protected]@pranaheart.com I get delivery failed.

Desired outcome: Correct merchandise

Read full review of Prana Heart
Hide full review
ComplaintsBoard
C
3:30 pm EST

Prana Heart Order paid for but NOT COMPLETED and comments from me ignored

I submitted an order # 307615 to Prana Heart in January 2022, for 62.97, WHICH WAS PAID FOR but not fulfilled. The order was not only UNFULFILLED but MULTIPLE attempts to reach Prana Heart were unsuccessful...VERY DISAPPOINTING!

PLEASE address the issue with order # 307615 which was made AND PAID FOR in JANUARY 2022 but NOT FULFILLED

chirsch

[protected]@oswego.edu

Desired outcome: REFUND money

Read full review of Prana Heart
View 0 more photos
Hide full review
ComplaintsBoard
I
2:13 pm EST

Prana Heart Paid for items not received.

In April 2022, ordered the One With 7 bracelet bundle, for $59.97. Order #309620 status reflects items not shipped yet.

I have emailed the address provided several times and no response, phone number [protected] is busy as if off the hook.

It is indeed insulting that your company has totally disregarded my contact with questions about my order and the refund of my money.

I have been a very satisfied customer, given bracelets as gifts that are loved, and I wanted to continue to add to my collection. Well, never imagined that I would be treated the way I am now being treated by PranaHeart.

Sad, very disappointing, and not good for business,

Ingred V Jacobs-Lett

Desired outcome: I would greatly appreciate a full refund of $59.97, the same way you processed it at the time of ordering. An apology, my order, and an explanation!

Read full review of Prana Heart and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
C Hirsch
OSWEGO, US
Nov 28, 2022 10:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I submitted an order in January 2022, for 62.97 but the order was not only UNFULFILLED but MULTIPLE attempts to reach Prana Heart were unsuccessful...VERY DISAPPOINTING!

PLEASE address the issue with order # 307615 which was made AND PAID FOR in JANUARY 2022 but NOT FULFILLED

chirsch

View 0 more photos
ComplaintsBoard
L
9:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Prana Heart Prana Heart - Order 309915

Ordered 3 sets of bracelets on July 15, 2022. It is August 14, 2022. NO WORD. Credit card has been charged. Tried to email, but it was bounced back. If I don't hear something in 48 hours, I will be disputing the charge on my credit card.

I have ordered bracelets in the past - about 3 years ago and LOVED them. Which is why I wanted to buy some more. I am very disappointed in the lack of customer service. I would understand if there were backorders, or shipping issues, but NO communication is not okay.

Desired outcome: Would like my product ASAP or a full refund.

Read full review of Prana Heart
Hide full review
ComplaintsBoard
R
5:29 pm EDT

Prana Heart Tree of life bracelet

I ordered this bracelet for my daughter as a gift for passing her state boards. I ordered it on June 11, 22. My credit card was charged. I received confirmation for the order but it has never been shipped. The order is #309825. The contact email at the bottom of the confirmation page is not a correct email for Prana Heart. Their contact phone number is always giving a busy signal. I would like my money refunded. I have purchased from Prana Heart in the past with good service. Now, it seems their service is nonexistent.

Desired outcome: I would like a refund of my money

Read full review of Prana Heart
Hide full review
ComplaintsBoard
P
11:18 am EDT

Prana Heart #309855

I LEARNED THE HARD WAY!

I ordered a black onyx bracelet/necklace on 6/24/22 and have never received the item or an email other than thanking me for my purchase I have emailed NUMEROUS times and checked the FAKE tracking, to no avail!

I've also tried calling numerous times, but the phone number is obviously invalid. I am shocked and upset because this was a gift to my daughter because someone stole hers and now this company has stolen from me.

They took my money and haven't heard anything since! I will be contacting my bank to reverse the payment since I never received the item or a response!

SO SAD. IT LOOKS LIKE THEY HAVE BEAUTIFUL PRODUCTS BUT, IT'S ALL A FASIDE SINCE THEY NEVER SEND IT. HONESTLY, THEY DO NOT DESERVE ANYONES BUISNESS.

Desired outcome: TO RECEIVE THE ITEM I PURCHASED!!!!!

Read full review of Prana Heart
Hide full review
ComplaintsBoard
P
6:24 pm EDT

Prana Heart Prana Heart

Purchased 3 bracelets on 1/16/22 received an apology email on 1/26 stating they were behind in shipping but, offered no future shipping date. My credit card was charged the same day. I have emailed at least 3 times and callled the bogus number they provided. Please if you have not placed an order do not buy from this company. if you have not received your products or a refund please file complaints at (1) Better Business Bureau even though they have not responded to them (BBB) it is important to have your experince documented. (2) You can also file with the Attorney General's Office of PA. I am baffled at how a company can take your money and think it is okay not to deliver the products you paid for in advance. And, not respond to you when you ask - when will I receive my product?!

Desired outcome: Refund

Read full review of Prana Heart
Hide full review
ComplaintsBoard
H
12:56 pm EST

Prana Heart Bracelet

I ordered a bracelet from this company in January 2021. I received the bracelet in a timely manner, however the bracelet did not meet my expectations. It did not look like what was featured in the sales photo on their website, and the differences in color and size of the item that I received were NOT due to natural variations in color and size of stones. I contacted the company through several emails that went with no response (they say to allow 48 hours for a response). I got absolutely no response through email (yes I checked my spam). I then sent them a message on messenger and received a Robo response that included a link to start a return and they also sent me the same email address that I’ve been getting no response from. The link they sent was broken. I tried calling the number they listed on their Facebook page and the number is constantly busy. I’ve sent them a message on Instagram that has also gone on answered and I’ve commented on a few of their posts on Instagram, all to no response. This company promises full refunds within 30 days of purchase, but it is very difficult to get that process started. In my case I haven’t heard back from them at all. It’s sad to me that a company that prides itself on spiritual products—with so many of these products marketed to people suffering from anxiety and depression—seems scammy when it comes to returns. I should add that it takes a lot for me to complain like this as I understand that there are severe mail delays with Covid and I’ve also considered that perhaps their staff is small, maybe some of them are sick, and have been unable to respond in a timely manner to messages. But from what I’m seeing on their Instagram page, and what I’m seeing on this Better Business Bureau page, this company sadly has a history of untimely responses even pre-pandemic. I simply want my hard earned money back. If they do that I’m willing to delete any constructively critical comments I left on their social pages.

Desired outcome: I want a refund.

Read full review of Prana Heart
Hide full review
ComplaintsBoard
M
1:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Prana Heart Grounded in harmony picture jasper mala

I placed order with prana heart 17 january 2022 (order #307794). The grounded in harmony picture jasper mala looks nothing like the photo on the website nor like any other picture jasper stone I have seen. These stones are blackish gray with no "picture" element what-so-ever. I tried to call the number listed on their website page to leave message (that's what instructions on website say) but it rings once and then there is a busy signal - I tried multiple times over the course of several days to get this telephone number to work. I also sent an email the day I received the order but no one from prana heart has answered yet. I included my telephone number in email and asked to be called but no one has called. I have spent lots of money over numerous orders at this company but will never order from them again. It is obvious they have no customer service and they care nothing about their customers. Do not order from this company unless you would be happy to receive a defective product and have to live with it.

Desired outcome: I want the mala to be replaced with another Grounded Harmony Picture Jasper mala that is actually made with Picture Jasper Stone or a full refund for this item.

Read full review of Prana Heart
Hide full review
ComplaintsBoard
N
7:40 pm EST

Prana Heart Non fulfilment of order

Order placed 2nd January. Have requested an update on numerous occasions via emails and direct web site contact. No response whatsoever. Feel like I am being ignored. Over $100 order in limbo. Have purchased from them before but no more. At least a response to update me would be great but I am not holding my breath. Not a happy customer.

Desired outcome: Resolution

Read full review of Prana Heart
Hide full review
ComplaintsBoard
S
12:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Prana Heart Bracelet

Arrived broken

Desired outcome: Reimburse

Read full review of Prana Heart
View 0 more photos
Hide full review
ComplaintsBoard
B
5:42 pm EST

Prana Heart Three bracelets

Scammers! Never received them, they don't answer the customer service or email.

Desired outcome: Refund

Read full review of Prana Heart
Hide full review
ComplaintsBoard
S
4:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Prana Heart order never recieved

I place an order in November #304295 for a braclet, i recieved an email stating it was shipped, when i looked up the tracking number provided it showed the item had never shipped. I sent several emails and they where never responded to. I have not been able to find a number to call them at. I have no photos since I never recieved the product, but did recieve an email today asking me how i liked the product, I responded that it was never recieved. I would just like my money refunded.

Desired outcome: money refunded

Read full review of Prana Heart
Hide full review
ComplaintsBoard
G
6:17 pm EST

Prana Heart no response from Pranaheart about my order.

I placed an order on November 30th and as of today, I have not received my order let alone any response from my 3 emails. I tried calling on the 855 number and it just rings busy. I hate scam companies and need a to think I was stupid enough to fall for your foolishness. Call me back, Email me a response. Get me my merchandise before Christmas. Please. Order # 305332

Read full review of Prana Heart
Hide full review
ComplaintsBoard
A
8:57 am EST

Prana Heart Order #302836

I still have not recieved ordered and paid for in September.I have written several emails about this and keep receiving emails asking me to review your product! How can I if I did not recieve it ! 2 months and is still not here ! I am not happy .Please can you respond and let me know what is happening, they were originally bought as biryhday gifts! It is just not good enough!

Desired outcome: The bracelets or my money back???????

Read full review of Prana Heart
Hide full review

Prana Heart Reviews 0

Looks like Prana Heart has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Prana Heart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Prana Heart complaint handling

Prana Heart reviews first appeared on Complaints Board on Sep 25, 2017. The latest review See below attachments was posted on Jun 1, 2023. The latest complaint bracelet was resolved on Jan 09, 2020. Prana Heart has an average consumer rating of 1 stars from 61 reviews. Prana Heart has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
72 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Prana Heart Contacts

  2. Prana Heart phone numbers
    +1 (855) 228-2060
    +1 (855) 228-2060
    Click up if you have successfully reached Prana Heart by calling +1 (855) 228-2060 phone number 0 0 users reported that they have successfully reached Prana Heart by calling +1 (855) 228-2060 phone number Click down if you have unsuccessfully reached Prana Heart by calling +1 (855) 228-2060 phone number 0 0 users reported that they have UNsuccessfully reached Prana Heart by calling +1 (855) 228-2060 phone number
  3. Prana Heart emails
  4. Prana Heart address
    16192 Coastal Highway, Lewes, Delaware, 19958, United States
  5. Prana Heart social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Prana Heart Category
Prana Heart is ranked 241 among 298 companies in the Jewelry and Watches category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.