Aplus.net’s earns a 2.4-star rating from 11 reviews, showing that the majority of web hosting clients are somewhat dissatisfied with hosting services.
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Websites
I've been reaching out to Aplus billing department for close to two months (initial email on August 23, 2022) now with no response or resolution. I've been a customer of Aplus for over 10 years and I am unhappy with the way I've been ignored. First, I reached out to Aplus via email concerning a couple of unauthorized charges...no reply. Then, everytime I call Aplus I get a message saying the office is closed even when I call during business hours. Since I have not been able to talk with anyone at Aplus I've notified my bank that the charges from Aplus have not been authorized. I also haven't been able to access my online account during this entire time. I tried to access the account by resetting my password, but this hasn't given me access to the account either. I have several sites being hosted by Aplus, and one by one my sites are being taken down for non-payment yet no one will talk to me to explain the charges. This is really bad for business.
Desired outcome: Explain charges (remove unauthorized charges) and restore access to my online account
Contacts deleted/ lost
After years of abysimal service I am done with this hosting so called service!
They just renewed my basic hosting plan for another year in April 2022
and I will happily quit & eat the $108 to be free of this nightmare company.
They deleted 90% of my contacts (along with the contact name,phone number & picture icon) on my iPhone. Tech support at an Apple store confirmed it was the server & not Apple. Additionally confirmed because all contacts are gone using the mail client on my pc.
Four days and two service ticket numbers with no call backs or email replies/updates. Only after calling them did I find out: We "will not & do not restore lost contacts". Great huh? They can loose my contacts but not restore them?
Desired outcome: I want a refund or contacts restored
Both My website, emails and aplus.net crashed early today
June 10th: I have been waiting for customer service;
on hold for 35 minutes now.
There is no service at all!
I have been a customer for 25 years . . .
doesn't seem to matter. . .
the least they could do is leave a message
about their problems
Desired outcome: Get website and email services working again
Is Aplus.net Legit?
Aplus.net earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Aplus.net. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Aplus.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Aplus.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Aplus.net you are considering visiting, which is associated with Aplus.net, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Aplus.net as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Aplus.net website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Aplus.net appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Aplus.net's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 36% of 0 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to Aplus.net. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Web hosting
All our domain's MX records etc were reset to default and our website and email went down. They do not have Chat or phone or any live support. Email response time was hours for each issue, so it took 3 days to get email working, website still not working.
Horrible company! They must have been hacked or their server lost our domain information, but they will not admit or answer questions how this could have happened.
Further, they have locked our Domain down so we can't transfer to another hosting company
Scam / over billing / virus infected
This web hosting company is a joke. Was signed up for 5 years and they did nothing but ruin my 10 computers with their constant viruses in the emails, constant email problems, over billing for everything, you get 10 bills for the same damn thing and despicable
Customer service. I advice anyone to stay away from aplus. Nrt aka deluxeforbusiness.com they are horrible and will ruin your busienss and software with viruses and over bill you over and over and give you no help! Total scam!
The complaint has been investigated and resolved to the customer’s satisfaction.
Everything was fine for the past several years until they upgraded my account to the new system or servers
Everything was fine for the past several years until they upgraded my account to the new system or servers. I first lost complete access to a service I recently signed up for and was in the middle of using, the Full Version of Website Creator, also known as WSC. I had already built half a website with this program and now cannot complete or continue working on my project making me look very bad with a good client of mine. During the first week they were actually doing the upgrade and the website specifically told me so whenever I would try to change anything on any of my services. I accepted and waited it out. Then the upgrade was completed and I no longer even had the WSC icon option on my control panel. I called and opened a service ticket # 2391745. I called several times over the next few days and each time I was promised that someone would contact me or at least email me an update on the status of the ticket. This never happened even once. Finally after about a week they were able to get the icon back up on my control panel, but now I was unable to login to the program. It would give me an error everytime I would click on administer. I of course called again and told them about this issue. I informed them that I have tried logging in from several computers, using different Internet Browsers, different Operating systems, all with different anti-viruses, and even from different networks and physical locations. Again I was promised that someone would contact me. Several days go so I call them again tell them that I still cannot login. They tell me that they cannot reporduce the issue on their end and have basically stopped working on the problem. This is where I started to get angry and asking why nobody contacted me to let me know this earlier so we could continuing taking the next steps in resolving the issue. I felt that because their absolute lack of communication several days have been lost causing this ticket and issue to continu longer than it needs to be. Yesterday they had me take a print screen of my PC with the error that I am receiving even though I already told them exactly when and what it says. I did this, BUT this time I demanded to speak with a supervisor. At first Joan would not get one, then she told me that they were all in a meeting and could not come to the phone. I had her specifically promise me that one of them would call me back after the meeting and before the end of the day. This of course never happened. Then again, nobody contacted me in anyway this morning either. I worte another email to Joan, and still no response from anybody. I have been making my living as an IT guy for the last 13 years and deal with hundreds of support depts from big to small from all around the world. I give technical support myself to my clients. It is or should be standard company procedure to at least stay in contact with the customer or at least give him a way to be updated on an open ticket besides having him always needing to call you. At what point does continuing to break a promise to contact me become a lie. I own over 42 domains and several hosting packages with Aplus for the last several years and no feel a total lack of respect from Aplus. I am keeping my promise to Aplus and Joan that if I did not hear back from a supervisor beforfe the end of the day ysterday I would start an online campaign of letting everyone know how dissappointed and unsatisfied I have been recently with Aplus.Net and so that it what I am doing now and everyday until this issue is resolved.
Poor technical support
If you enjoy dealing with some of the most friendly tech support people that you'll find anywhere, then you'll enjoy having your web site hosted by APLUS.NET.
However, if you want to deal with tech support people that actually know what they are doing, then you'll want to avoid ever having your web site hosted by this firm.
My tale starts the weekend of December 5, 2017. One of my sites, Pine Grove Software, LLC was scheduled to have the server on which is it hosted "updated" by APLUS.NET. This upgrade was suppose to be managed entirely by APLUS.NET. In fact, as the owner of the domain being updated, we had absolutely no input into the process or the time at which the update was to take place.
The bottom line is this, APLUS.NET, when they moved the site to the new server broke our site. This was two weeks ago. And, as of Friday, Dec. 18th, 2017, the site still is not fixed.
Here are some of the problems that we have had:
The APLUS shopping cart which is included in the ecommerce plan was broken.
When the MySQL database was moved, the custom stored procedures were not moved.
On the new site, our account does not have the necessary permissions to create the stored procedures.
It took more than 10 days before we were able to FTP updated pages to our site.
When the site was moved, our .NET application folders were not created. Our applications were broken for more than 24 hours after the move and it was up to our technician to find and fix this problem.
ionCube PHP Loader was not installed (or was not installed correctly).
Only a few of the above issues have been fixed as of this date -- namely the ionCube Loader and the ability to FTP new or updated pages. The other issues are still outstanding.
There is one thing that any potential customer of this firm should understand. APLUS.NET advertises 24/7 phone support. What they do not tell you is that their support people cannot fix anything! That is, even when the problem is understood (example: not have sufficient access rights to the database to create the stored procedures), the technicians on the phone do not have the authority to fix the problem. They have to submit a "ticket". The tickets then go into the hopper until a real technician can fix the problem. As you can see, this may take weeks.
Now, don't think this is for a lack of trying on our part to get this fixed (after all, our new shopping cart is not working!). We have lost countless hours on the phone talking to the tech support personnel. We spoken with "Chris", "Michael", "Anne" and others. We have spoken with two tech support supervisors "Chris" and "Jesse". And even the supervisors can't get the problems fixed. If you have any problem beyond some simple issue, the support staff that you'll speak with, will not be able to help you. They are basically clerks who take notes and create support tickets.
One other note about this amature operation. We were willing to have them create an entirely new shopping cart for us. That is, if they would only setup a new shopping cart with the default settings, we were willing to reconfigure the cart and to load our products and to restyle the pages. They can not even do this. And this is the cart that they call the APLUS.NET PREMIUM SHOPPING CART!
And while that's bad enough, we also suggested that we point the domain back to the old site, and we would use the site hosted on the old server until the new server was working. They can not do that either. Apparently, they've destroyed the old server! Folks, when upgrading anything, rule #1 is to maintain a fallback plan. APLUS.NET destroyed the fallback! Unbelievable!
There are other issues not even mentioned here. If I have the time over the next few days, I'll post more. I'll also post if APLUS.NET ever gets these problems resolved and when.
Stay tuned.
Karl Thompson
December 19th, 2017
kt AT karlthompson DOT com
In all fairness to APLUS.NET, we've had them hosting this domain for five or more years and there has never been a problem. But, sometime during the past few months the assets of the company were sold to another firm, and maybe the new firm has cut corners? On the other hand, we've never had as large or as complex of a site as we do now. Maybe they never were able to handle the more advanced technical issues?
The complaint has been investigated and resolved to the customer’s satisfaction.
Aplus.Net hosting has the WORST customer service ever in the history of all companies - Last night we experienced another nightmare scenario for a small, growing company. We went down again for the THIRD time, starting at 12:45am PT. After reporting the problem, I was told that the failed server would get rebooted within 15min. Things got progressively worse from there. After half an hour, I called back and they had no idea what was going on and refused to give me an ETA at this point. After another hour, all of their customer support goes OFFLINE -- i.e. the hosting company goes completely dark and is completely unreachable. Regular server support is offline, dedicated server support is offline, and worst of all, the dedicated server support hotline (phone) starts playing a 30 second generic message and then HANGS UP ON YOU. I called five times with the same result. After yet another hour, I finally see a support person come online and ping her. She says she can't help me because she isn't a dedicated server support representative. I ask her what happened to dedicated server support at her company and she says LUNCH BREAK. Sweet. Two hours into the ordeal, I realize that there is only one person in the entire company that can help me and he is out eating a sandwich. Fast forward seven hours later and we are finally back up. There's no knowing how many users we lost or pissed off over that time period. But great news, according to their uptime guarantee policy on http://servers.aplus.net/servers_guarantee.html, we will get 35% off next month's bill. Can't wait to save that $80! Well worth the downtime! The worst part is not just being down, but not having anybody available to talk with. There's no worse feeling than trying desperately to contact your server provider and not be able to reach ANYONE. When will these companies get a clue about what customer service means? When someone is having a real problem, "I don't know", "I can't help you", and automatic messages that hang up on you, just don't cut it. Stay away from Aplus.Net! At least until someone from their company cares enough to do something about their customer service.
Management Double Speak has taken over at Aplus.net! It used to be pretty good service - the staff is Canadian freindley, butt forget getting technical service., The left hand does not know what the right hand is doing.
There are 2 levels of access website available: The account owner level and the URL access level. They moved the MySQL out of the 2nd level - where all the tools are for the tech to update a website -back to accout owner level.
I will not give my tech this access because then he has full account access! Duh! Thats why you have 2 levels of access!
. They left MSSQL in the tech level, but removed mySql - the part we want. . I asked if my tech had full access to services at the URL level (does not include account owner full control level). They said "yes."
This is NOT TRUE! -- they moved MsSQL and said they would move it back in 24 to 48 hrs. Nope, can't do it 48 hrs because now its a weekend and that does not count! No higher manager to talk to.
For a commercial account - Deluxe for Business, that bought APLUSNET -- just does not cut it. Its not worth the heart ache for the annual price.
There is no way we will stay when our acct term is completed.
Its really like talking to a wall. You hear voices, and you think there is intelligence over there, but, there is management control doublespeak going on. BTW - I used to he the GM of high tech company - I know what double speak looks and sounds like. All this heartache for a couple of bucks savings on their part. Just totall frustrating. You be the judge.
I was really happy with aplus.net until recently. A new website I brought to them was completely screwed up, the DNS would not even resolve. Everything took "a few days" just to see if they had done anything to improve the situation. More than a month passed and I still do not have email boxes, as simple as email boxes they screwed up. I am leaving aplus.net forever and I recommend everyone to have nothing to do with them. I wait on the support line for 10 minutes, no one ever picks up, but when I call the new accounts office someone picks up immediately. They are terrible, they lie to you and promise what ever is wrong will be fixed, one lie after another. They owe me money for delaying my business plan, I may sue them. Thanks for listening everybody, I feel better. Ron
I love when they reply with a generic response, as if that will change things. They outsource their tech support and most of the tech support people can't do anything but create a ticket! How is that tech support? Most of the time it's broken english or words/phrases most Americans never use. I've had enough of aplus.net. Only more and more trouble, no focus on customer care!
Sergio,
We would like to connect with you to help resolve any hosting service issues however, we must note that Aplus.net does not offer dedicated hosting services. Are you perhaps trying to reach another hosting provider?
Either way, we can hopefully help point you in the right direction. Please email your preferred contact info to customer.relations@aplus.net, and we will reach out to you directly for more details.
Kind regards,
Aplus.net
I too am having similar problems. My site has been down for over 2 weeks and the only answer we get is "we are working on it". I was just now hung up on by a rep named "Jody" who told me " there is no supervisor on duty, and besides he could not do anything for you anyway". They are not in a position to answer any questions and seem to have internal issues with the IT staff who really is the group who does the work. I asked them to rebuild a new site and they would not entertain that. They are awful at service and I will pursue a new site and get them to pay for it. I will jump in on any law suit too. I would advise EVERYONE TO COMPLAIN TO THE BBB (Better Business Bureau).
DatsunPartsLLC.com
My website now looks like a5 year old built it.
Karl, everything you're describing has happened to me too. We're transferring to lunar pages.
I'd be happy to have my company join in on any law suit.
Ethan
I started my personal web site with Aplus.net years ago and was so totally impressed with their service and especially their tech support that I recommended it to all my clients as the best hosting service for their business. The last two months have been the worst of the worst, all since the "upgrade." I have decided this is code for "we gutted tech support and replaced them with nice, minimum wage folks in a call center." The problems of the last two months have been incredible simply because you can't get anyone to answer "chat" (a complete joke), you can't get anyone to respond to email trouble tickets, you can't get anything repaired, you can't get erroneous charges off your credit card...basically you can't get anything from this company. I was willing to give them a chance (after all, I understand the unintended consequences of upgrades) but I have given up. I will be moving.
Website not working 48 hours after upgrade
I have been a happy A-plus.net customer for about 6 years until the last several months. I have numerous websites hosted by them. Until the last several months (it is Dec 09), I have received prompt customer and technical service from them. Something dramatically and profound happened at APlus.net to change all that.
On Friday Dec 4, 2009 they migrated my webstore(which is selling considerable merchandise for Christmas) to an "upgrade server." The site went down 30 minutes after the migration. When I can the "upgrade" hot line for help the average time on on hold is 20 minutes, but sometimes you have to wait for 40 or more minutes to get a person to talk to you.
Over the 48 hours of being down and dealing with tech support people who simply pushed my problem off to someone else, I called and asked for a supervisor. The supervisor, Bill had my website up within 5 minutes and the webstore up within 1/2 hour.
All of this could have been prevented if APlus did a better job training their tech support techs and having higher level people on weekends they do server migrations.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am glad to see I am not the only person experiencing problems with Aplus.net - they made me feel as if it was an issue at my end.
I have had an open support ticket for over a week now and they have been unable to resolve my issues with web site performance - or lack thereof.
I have several sites hosted with them and had been a happy customer for several years - no longer - their service has been abysmal during this time - really sad when an upgrade turns into a downgrade.
I have been given the runaround by the CS department and they just tell me they are urgently working on the problem - what a bunch of crap.
Don't ever do business with Aplus.net - you mgith be sorry - especially if your business depends on it.
Same problem here. The last email I received from Aplus was not to make any changes from November 27th until December 4th at 10pm. December 5th in the am I log on to send changes and can't log on. Not until December 7th can I even log on and that still doesn't do the trick because the changes do not update the web page as before. Entered a trouble ticket on December 7th at 10am. It is now December 8th at 7:30pm and no one even acknowledged the ticket. I just got off a live chat session with a help desk person who told me that my site is still being updated and to be patient. Could he help me with anything else? What a joke! I have four sites hosted with this company but I will not be using them anymore. It is completely unacceptable to excpect customers not to update their sites for weeks, especially during the Christmas holiday!
Trying to discontinue their services
We have been tryng for three days now to an EPP code from Aplus.net so we can transfer our services to another company. When I tell them why I am calling, they put me on hold, connect me to different operators and then they just finally hang up. I have also tried their online chat and they disconnected from me. The services are substandard, but the real frightening thing is we cannot get our own web domain name from them to go to another comapny.
The complaint has been investigated and resolved to the customer’s satisfaction.
I FEEL THE SAME...
ITS HARD TO GE A HOLD OF THEM. THIS IS A TOTAL SCAM. APLUS.NET IS BY FAR THE WORST HOSTING GROUP I'VE EVER DEALT WITH. WHEN YOU TRY THE LIVECHAT IT WILL SAY YOU ARE THE NUMBER ONE IN THEIR QUEUE BUT YOU ARE REALLY NOT COZ THEY DONT HAVE LIVECHAT. ITS ALL BOGUS!
WWW.APLUS.NET - WORST HOSTING GROUP. DO NOT HOST YOUR DOMAIN THROUGH THEM OTHERWISE YOU ARE LOCKED FOR LIFE. TOTALLY ABSURD! I CAN'T GET AN EPP CODE FOR ONE FREAKING DOMAIN!
Aplus.net has major problems.
1. Upgrade planning was abysmal
2. Security and monitoring - doesn't exist from what I can see
3. Support of AJAX is claimed - but they don't really offer this on UNIX plans
4. They close tickets without testing and resolving the problem
5. Their administrators in Eastern Europe browse customer files with no reason
6. Their admins are incompetent. We found an htacces file that they created during the upgrade. Yes, that is THEIR spelling htacces - not .htaccess as it should be.
7. We received no documentation on the upgrade even though procedures for ftp changed and we needed to modify our .htaccess files. They TRIED to modify our .htaccess files, and BOTCHED them
Need I go on?
If you are unhappy with APLUS.net, consider filing with the FTC, your state's atty General or the Better Business Bureau. Where you file will depend on what APLUS.net has done (or not done). If you complain, APLUS.Net may feel the pain.
R.J. Klein & Assoc. - I would like to escalate your problem to a manager. Can you email me at marketing@aplus.net with the best email address to reach you at?
Amanda
Aplus.net
Web design - total incompetence
This company is AWFUL. I have never seen such incompetence when it comes to website design. The project concept and design was great - however, the implementation was a nightmare, and even after almost a year of development and thousands of extra fees along the way, this company never completed our site! It was not even that complex of a project (40 unique pages). We were left with a skeleton of a site with a ton of basic errors like broken links, misspelled words, graphics floating in space...it was hideous and totally non-functional. We are still working to clean up their mess.
We also had a ridiculously bad experience with Aplus.net when trying to transfer a large number of domains, as part of our dealings with them. We quickly changed to another major hosting provider once the ball was dropped on that too, which didn't take long. I do not understand how this company is still around. If we had the resources to take them to court we would have done so a long time ago. This is the worst company I have ever dealt with, totally unprofessional and incompetent. Whatever you do, do not pay them in full up front (which they say they require)...big mistake.
Avoid this company at all costs.
Poor service
I hired their services for a web site design, hosting and search engine booster, but the web site was never completed. They must be so big that they have major communication issues between departments, my acocunt manager did not know when the project was to be completed and the changes that I requested were never done. I have to admit that they were EXCELLENT in charging my credit card on time every month! Time consuming and very disppointing experience.
I've entered so many emails asking for help from these people and they just do not seem to give a crap about their long time customers. I got stuck with them before I did my research so BEWARE of aplus.net! Horrible service...
I have been with aplus for over 8 years. They do scammy things like for instance they once put a notice in big red letters that would pop up as a red flag emergency warning about account closure every time you logged in showing as an urgent notice that your credit card monthly payment isn't going through and how you need to update your payment or your account will be closed. I of course went into panic mode thinking something happened with payment and thought my website was going to be shut down but once I seen the receipt and saw my payment was made I called them to ask what was that notice for. They said oh we just put that up to keep people on their toes just in case their credit card information is out of date. I was like OMG what in the world type of professional hosting company would do such a shady thing? In retrospect I think it was just a sheisty way to get people to make a double payment.
There also hasn't been 1 week that I haven't had an issue with the emails. The links never work in them and I get constant complaints when sending my web link that they don't work. They provide no type of email protection from hijacking and my emails have been shut down 3 different times for someone hacking into aplus's system and sending mass emails out from my email service. Then they always blame me saying I need to run a virus protection system when I do daily. Another shady thing they do is offer all these services and have links where it says "Signup here". Well some of their free services are free and you just sign up and they used to have them set up where the paid ones would say you have to pay extra. Well they decided to be scandalous ad take that notice off altogether so if you saw a service you wanted and tried to sign up for it they just let you then bill you without ever telling you that particular service was not free. Who does stuff like that? Scam artists do. You are probably saying to yourself why in the world would you stay with them. Well it's simple. I have a huge members area database with paid members using it everyday. To take that down for 2 weeks would be difficult to say the least.Of course I could manage but right now I am just too busy.
Another thing they do is lock you out of your emails if you clear your browsing history. It makes no sense. When browsing gets to full they tell you to clear it. But when you clear it on your own it locks you out. I am not at all happy with them and would never advise anyone to get stuck with them like I am. They count on that.
I have been an Aplus customer since 2003, I don't seem to have any problems with my domains or websites. When they made a platform change a couple of years ago, I had a problem logging on to update my sites. That was easily corrected after a phone call. I had my account frozen a couple of times when I changed my credit card because of the expiration date, but once I called and updated the account - everything came back. I have lost my sites once to an upgrade, but I had backups, the sites was back up in minutes. I thought I could host my sites myself, I built a Linux server, set it up and placed an e-commerce site on it. I was hacked several times, experienced an ice storm and lost power for 3 weeks. Fortunately, I had a generator, but it was a choice of heat or server, but not both. No internet access because the lines from the cable company were on the same pole, no cable TV either. Using a laptop and cell phone, I was able to host a new e-commerce site with Aplus and was back in business before the end of the second day. My site is still up and has never been down due to power outage or being hacked. The server was retired.
I think all companies are the same, some are worse than others. My experience at Aplus has been positive so far. I left my last web-hosting provider in 2004 because the price was double what I pay now. But the service was the same as I have now, so I have no complaints against that company.
I feel your pain with Aplus.net. Last year with the plantform change they really screw me for about 2 months. I missed most of the cyber Christmas shopping season. About late Dec 2009 they fixed my site. Aplus.net was on thin ice with me. About mid way through 2010 I was colled off with them and signed on for another year with them. That was a big mistake on my part. About 3 and a half weeks ago my store went down again. It was down had for 2 weeks during Chrismas again. They fixed it but all the links from my website to my store were cut and I am not able to go in and fix them. I have been blown off many times by Aplus.net in the last few weeks. They have called me back at very odd times like around 7:30 on a sunday night and I was not home. In May my year will be up. I will be moving on to another host. I have been a Aplus.net customer since 2004.
Don't walk... RUN from this service provider. After a grueling year of bad customer service, being put on hold so many times I could have picked up 12 pizzas and re-written the Encyclopedia Britanica! I have moved on and JUST got a renewal notice. Apparently there on line cancellation button doesn't work, so you have to send an e-mail to cancel. Someone should REALLY do something to make A plus go away. I am now with a new provider and quite happy, but feel like I STILL not done with the nightmare of the last year! RUN RUN!
Avoid APlus.net like the plague. I was a happy Cedant customer and had cancelled one of my two domains prior to APlus.net taking over. My bad for assuming APlus would NOT resurrect the cancelled account and billing me. My bad again for not combing over my credit card statement more carefully. Despite evidence that I had never used the account past my original cancellation date, I was told no credit would be given. So I cancelled the account again. Checked my statements. Clear. Several months later GUESS WHICH ACCOUNT WAS BEING BILLED AGAIN? (Yes, I'm yelling. Sorry) I am now on hold with APlus billing, who are telling me that I cannot be refunded or credited the amount, DESPITE the records I have showing I had requested cancellation AGAIN months prior and their own admission that my second request was placed in the "Done" folder, whatever that is. Flat out thieves.
Be aware to register a domain with aplus.net. I had about 25 domains with them. But now I started transfering to other registrar.
I had a domain name and unfortunately I could not renew it because my credit card was not upadated. I could accept my mistake at that point. However Aplus.net never release that domain name. After 30 days of the period of experitation
they never send it back to delete it and available again. They took and renewed my well trafficked domain name and start selling it for 650.00 so they passed from Registrar to Registrant and got my domain name I did all my best to recover the domain name and They said. Im so lucky Still the domain is available for 650 dollars.
Basically the way they do business is very dangerous and can be harmful for your Business. SO BE CAREFULL..
No telling about charging credit card without permission or mistakes.
I started using Aplus.net back in 2000. Back then, I LOVED this company. Over the last 2 years, this relationship turned quite ugly. They have taken me for hundreds of dollars, affected my professional reputation, and hours of unpaid time correcting their problems. I have never had such back experience with companies like this my entire life. Stay away from these guys at all costs.
This company is criminal!
www.aplus.net = Criminal Organization
I'm pursing this now as cyber crime. This goes beyond poor custom service to robbery.
My story...
After they did their upgrade they completely turned all my web pages upside down. Spent hours trying to get this resolved to only fail.
THEN... After about 10 emails 5 phone attempts to customer support to try and cancel my account I finally got through. They said they would cancle my account, and the next month later they charged me.
I tried to delete my billing information. They have it set up where you can not change your credit card info, you are forced to contact support.
In addition. after talking with these people it became apparent there are not that many in their office who mange these accounts. I asked to make sure my message got to a Tony, guy replied oh don't worry there's only one Tony here..
In 20 years of working with various tech companies, Aplus.net stands out for the absolute worst customer service I have ever experienced (I'm not counting another company which was involved in outright fraud). They don't respond to e-mails to ANY of their addresses (except with autoresponders that say they'll be in touch "soon" or within 24 hours), even after dozens of attempts over a period of six weeks! Cancelling my account with them has been impossible because even after talking with them on the phone and confirming via e-mail (the ONLY time in the past year a human has responded via e-mail) they still continue to charge my credit card for the service I cancelled! I can't delete my credit card info and have now filed a complaint with the BBB.
DO NOT let these ###s get your credit card!
Did I mention that their support is incredibly fragmented and disjointed so that even if you talk to a real person, they just tell you to call someone else in another department and you start all over!
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Aplus.net Contacts
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Aplus.net phone numbers+1 (855) 791-8966+1 (855) 791-8966Click up if you have successfully reached Aplus.net by calling +1 (855) 791-8966 phone number 0 0 users reported that they have successfully reached Aplus.net by calling +1 (855) 791-8966 phone number Click down if you have unsuccessfully reached Aplus.net by calling +1 (855) 791-8966 phone number 0 0 users reported that they have UNsuccessfully reached Aplus.net by calling +1 (855) 791-8966 phone number+1 (651) 481-4598+1 (651) 481-4598Click up if you have successfully reached Aplus.net by calling +1 (651) 481-4598 phone number 0 0 users reported that they have successfully reached Aplus.net by calling +1 (651) 481-4598 phone number Click down if you have unsuccessfully reached Aplus.net by calling +1 (651) 481-4598 phone number 0 0 users reported that they have UNsuccessfully reached Aplus.net by calling +1 (651) 481-4598 phone number
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Aplus.net emailssupport@aplus.net100%Confidence score: 100%Supportdns@aplus.net92%Confidence score: 92%
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Aplus.net address3680 Victoria Street North, Shoreview, Minnesota, 55126, United States
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Aplus.net social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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