Menu
For Business Write a review File a complaint
Aqua Supercenter Customer Service Phone, Email, Contacts

Aqua Supercenter
Reviews and Complaints

Learn how the rating is calculated

5.0 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Aqua Supercenter Complaints 2

ComplaintsBoard
G
5:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aqua Supercenter Worst customer service ever

This company has the worst customer service I have ever had to deal with..All you do is speak to voice mails, people who are useless, and don't return calls..There is no question, they are asleep at the wheel.

I bought a pool filter from them and it is missing a part (valve).They refuse to send it to me and want me to return the entire unit at my expense and pay a re-stocking fee of 25%..

It has been a nightmare to deal with these people...Nothing but hell and frustration

Terrible, terrible customer service.

Read full review of Aqua Supercenter and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
AquaSuperstore
Port Charlotte, US
Apr 29, 2010 8:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

All of our item are brand new from mfg or warehouse direct. Most filters on our site have the option of multiple valves and therefore the valve is NOT included. As for the issue with the customer service, I do apologize about that. Please let me know if there is anything I can do to help you choose AquaSuperstore.com again in the future. [protected]

ComplaintsBoard
O
5:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aqua Supercenter Fraud alert

Ordered an in stock item.
Web site stated it would ship in 1 day.
4 days later...no tracking info.
Called company and it had not left warehouse. Contact at company could not tell me when it would ship.
We canceled the order. My account should be credited in a couple of days.
We'll see.

Read full review of Aqua Supercenter and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
L
L
lpiww
US
Jun 03, 2016 8:28 am EDT

I ordered a Pflueger fishing reel from aquasuperstore .com based on WEB page info that the item was "in stock--ships in 1-3 days" on April 23. I promptly received confirmation. On April 26 my credit card was hit for the amount of purchase and shipping. On April 30 I received e-mail that the item was "out of stock" and "backordered". Based on the sequence of events this company misrepresented their inventory and took my money...in my mind they are low life webcrooks.

P
P
Plemeno
US
Jun 03, 2016 8:28 am EDT

Ordered two pumps.Site said in stock and ships in 1 to 3 days. One week later told it should "ship tomorrow" and I'll send you a tracking number then. Received no tracking number or explanation. Called and asked for tacking number. Put on hold. No one ever came back. Are they trying to get rid of their customers? If so they are doing a great job of this only.

J
J
JacD51
US
Jun 03, 2016 8:28 am EDT

Order placed 10/17. Two quick emails from them to confirm that order was taken and to expect a followup tracking email shortly. No notice of any out of stock or back order items. As of 10/28, no delivery or further communication from Aqua superstore. I was attempting to purchase a non-pool related product, which they use other vendors to process. I think this is the problem, and I doubt I will use them again. Live and learn...

D
D
dutchy1
US
Jun 03, 2016 8:28 am EDT

Wrote a couple of emails but do not get any response! Will not even think about ordering with this store!

G
G
growbot
US
Jun 03, 2016 8:28 am EDT

The product they sent me was not what was advertised on their website. If I return it there is a 25% re-stocking charge and they want me to pay the shipping both ways.
Don't buy from them.

A
A
AquaSuperstore
Port Charlotte, US
Apr 29, 2010 8:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am very sorry that there was a delay in your shipment, some items take longer than expected to leave the warehouse. Thank you for purchasing with us and please let us know if you had any issues with the return being issued. [protected]

A
A
AquaSuperstore
Port Charlotte, US
Jun 03, 2016 8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am very sorry about the delay of shipping your pumps. Tracking numbers can take up to 3 business days after the order has shipped to be entered in some cases, as the warehouse sends to us and we enter in the order. We list this on our website also. We try to offer a variety of contact options so you never have trouble getting in touch with someone from the office here to help you with your order. If you would like to try us out again, please let me know. Ask for Sandy. [protected] or livechat

A
A
AquaSuperstore
Port Charlotte, US
Jun 03, 2016 8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am very sorry about the issues you have had with your order. We drop ship over 46, 000 products from over 250 vendors across the US. We do try to have the availability as clear as possible at the time your place the order. If there is anything I can do for you, please let us know. [protected]

Aqua Supercenter Reviews 0

Looks like Aqua Supercenter has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Aqua Supercenter, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Aqua Supercenter complaint handling

Aqua Supercenter reviews first appeared on Complaints Board on Aug 5, 2009. The latest review Worst customer service ever was posted on Aug 7, 2009. The latest complaint Worst customer service ever was resolved on Aug 07, 2009. Aqua Supercenter has an average consumer rating of 5 stars from 2 reviews. Aqua Supercenter has resolved 2 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Aqua Supercenter Contacts

  2. Aqua Supercenter phone numbers
    +1 (941) 497-1900
    +1 (941) 497-1900
    Click up if you have successfully reached Aqua Supercenter by calling +1 (941) 497-1900 phone number 0 0 users reported that they have successfully reached Aqua Supercenter by calling +1 (941) 497-1900 phone number Click down if you have unsuccessfully reached Aqua Supercenter by calling +1 (941) 497-1900 phone number 0 0 users reported that they have UNsuccessfully reached Aqua Supercenter by calling +1 (941) 497-1900 phone number
  3. Aqua Supercenter address
    1990 Main Street Suite 750, Sarasota, Florida, 34236, United States
  4. Aqua Supercenter social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.