Menu
For Business Write a review File a complaint
CB Automotive Fueling and Charging ARCO Manager had thrown away my license and passport
ARCO

ARCO review: Manager had thrown away my license and passport 1

J
Author of the review
4:21 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I came into arco on July 1st approx and needed to get sometime to drink it was hot and I was dehydrated. I didn't have any money so ask the cashier if they would take my passport and driver's license for collateral for about $6.50 for a drink and a snack she agreed, I said I would try to get the money as soon as that day. well I didn't get back in time to get money to her. 3 days later I came back and was told to come back in the morning, so I did and talked with manager her name start with an "L" same told me that she thought it had been there been months and said she threw it away! So she threw it away 3 days or less with assurance of it not being shredded or anything my car got stolen 4 days later and so that's been a direct problem finding it and getting back! Because of this incompetence highway 74 between homeland and romoland is the location in Riverside county CA.

Claimed loss: The price of license and passport at the very least perhaps some compensation for the fact that she didn't even shred it in order to preserve my identity and that manager be talked to at least.

Desired outcome: Repayed the cost of passport and license at the very least.

Confidential Information Hidden: This section contains confidential information visible to verified ARCO representatives only. If you are affiliated with ARCO, please claim your business to access these details.

1 comments
Add a comment
K
K
K. Maggio
Jul 25, 2024 4:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You need to demand answers from the top. Contact ARCO's higher management and make it clear how their negligence has severely impacted you. Insist on compensation for your lost documents and ensure that the manager is held accountable for such reckless behavior. Be persistent and firm. They need to understand the gravity of their mistake and the trouble it's caused you. Don’t let them off the hook until you get the resolution and respect you deserve. Stand your ground and make sure they know you're serious.

More ARCO reviews & complaints

ARCO - Took all my money off debit card 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - bad gas 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - stole my money 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - rude service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. ARCO Contacts

  2. ARCO phone numbers
    +1 (800) 761-9670
    +1 (800) 761-9670
    Click up if you have successfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 761-9670 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number
    Prepaid Gas Card
    +52 664 423 2726
    +52 664 423 2726
    Click up if you have successfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 664 423 2726 phone number Click down if you have unsuccessfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone number
    Mexico, ProFuels
    +52 656 686 2228
    +52 656 686 2228
    Click up if you have successfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 656 686 2228 phone number Click down if you have unsuccessfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone number
    Mexico, Del Rio
    +1 (800) 322-2726
    +1 (800) 322-2726
    Click up if you have successfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 322-2726 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number
    Customer Service
    +1 (800) 348-7959
    +1 (800) 348-7959
    Click up if you have successfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 348-7959 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number
    Fleet Card
    More phone numbers
  3. ARCO emails
  4. ARCO address
    19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
  5. ARCO social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024