Argos
Reviews and Complaints

I arranged home delivery from Argos for today between 2pm 6pm is 8 pm already and I did not get anything from argos still, even email, online cuatomer service is closed from 7, 45pm and I couldnt reach anyone over there from 6.30 till they just closed the service. This is ridicoulus, i want recompensation for my wasted time, and money which I spend for this delivery which not showed

Ordered garden furniture for delivery on 17th June, then told it was delayed until 9th July, you should have told me this before I paid, I am assuming you do DROP SHIPPING and dont really have the goods, I needed this furniture for my mums birthday party as I dont have enough seats, really fed up with such a bad service!

At 10:06 am my neighbour in springhead Rd had a delivery from argos. At 1006am I was putting rubbish in my bins and I noticed that one of the men was having a wee up against your lorry and on the street. I pulled him up saying he was disgusting and he replied I'm busting. Springhead Rd is a busy Rd with young children walking past. The reg of the lorry was LO65SXF. I asked the other Man in the team to have a word but he ignored me. We live here pissing in the street is not on or fair to the residents. I would also like to make you aware some of his piss went on my car. I have taken the time to wash down the area as the smell was rancid. I want something down as its unacceptable.

I am a pensioner with severe arthritis. The driver came to deliver mattress and take old one away. He was so rude to me it made me cry. I had put cover on old mattress upstairs I could not bring it down. he started to say he was not going to bring a filthy mattress downstairs full of covid. He told the lad to give me plastic bag they would come back in a few days. I explained to the lad I could not lift mattress or put bag on, and mattress was only a few months old but was no use for my condition. He went back to driver to plead with him. They came back went up stairs and saw mattress was like new. They put plastic on it. Carried it away it only took 5 minutes while driver was grumbling all time. the lad said takecare to me the driver ignored me. Saying I dont pick up filthy mattresses. The lad said sorry to me and I started crying. I cant help it if I'm on my own and cant lift things. I have never had this treatment before it was wicked. I feel so upset. I hope this driver never ever speaks to another pensioner like that again.

Dear Sir,
I bought a tv from Argos Nov 2020, Xmas present two weeks ago I put the tv up only to find it damaged, not visible until switched on.
After speaking with customer service the outcome was for me to travel 11.5 miles to return the product to a Sainsbury outlet, I was not happy so phoned the Police for advice they said the policy Argos gave me was misleading and that it was not in the spirit of the law as it was  not essential shopping.
I don't have a tv now so  asked if they would collect and deliver a replacement which was denied.
So I thought I would escalate and asked for a manager on my 2nd chat after the representative had come on I asked to speak with a manager but she just ended the chat. 

We have spent well with argos over the years, This is the worst treatment ever. 
So disappointed with treatment I am now soured with Argos I have no tv this is my only source of entertainment
Can you please help?.
Regards Clive Austin

I bought a fitbit charge 2 for my wife in april of this year (2020) and it has stopped charging so it's not fit for purpose. My wife went into our local store in northwich cheshire and explained the situation. She expected that argos would honor the warranty of 12 months as she had only had the watch for 5 months. The shop assistant told her that it was in excess of the 28 day return period? And she would need to send it to fitbit for assessment etc.
But we bought the watch from argos not fitbit and the contract is with them. This is the last time I will buy anything from argos.

Ian from Argos delivery does not give any information out to who sign for the item so you don't even know who gets it safely I find Argos and information you get and from the delivery drivers are [censored]ing disgraceful and customer who buys the item had a right to know ! You have no rights to know who sign for item you brought and two delivery drivers Peter and Hayley don't tell you nothing and I find very rude Argos home delivery and customer serives disgraceful [censored]ing disgusting way we get treated money [censored]ing hungry Only [censored] us customers

On Sunday, early evening, 11th August 2019 I was driving on the M25 from the A1 towards the A127. Whilst coming up to the A10 turn off an Argos lorry went into the A10 Lane, undertook some traffic then went back into the M25 lane. The driver did this twice and then stayed in the A10 lane until at the last minute he cut across the chevrons from the A10 lane of the junction and went back on the M25. It was scary to see, he could have caused a major accident.
His driving was not only dangerous but also illegal.
I passed him later on the M25 and he came down the slip road for the A127 behind me and headed in the direction of Basildon/Southend.
If this is how he drives everyday I fully expect him to cause an accident very soon, lets just hope he does not injure anyone or worse.

On arriving home an Argus lorry was parked directly outside our home, we asked the driver to move forward as we wanted to park outside the house due to one of us being disabled and not able to walk far, the driver did move forward but got out of the cab asking my partner to move back I said this is why we asked you to move forward he then get mouthy, and I mouthed back he then got into a fight mode and wanted to fight with myself just because I asked him to move outside the property he was delivering totour got argumentative and lost his control so I walked in the house and now complaining about this due to the upset it has caused today the registration of this vehicle is LM64BJK the driver was the abusive one not his colleague, this happened at 14.40. 2/10/2018

I bought a Hi Sense TV about 6 months ago and a few weeks before Christmas it malfunctioned.
After going on line and spending hours being transferred from one Chat line person to another I was finally told that I would have to go to the manufacturer to get them to try to fix the TV.
This I believe is contrary to consumer rights legislation.
I contacted Hi Sense Service Dept and they promised to send a spare part to their local sub contractor in Cardiff - 40 miles from my home.
The part did not arrive in the specified time and we were due to go on holiday which we did the following week (to Portugal). On arrival home I contacted the sub contractoe who said they still had not received the part. I then phoned Hi Sense Service (or lack of) Department again.
They said they had despatched the part but on checking could not find details of despatch. I explained that we had been waiting for over ten days to get the part to Cardiff to begin the repair and so Hi Sense finally agreed for us to get a replacement TV direct from Argos.
So I contacted Argos again, they said they would replace the TV but there was not another hi Sense of the size in stock. They insisted we had to choose a TV of exactly the same price which limited our options to one.
Only one TV matched the price.
So reluctantly I accepted this.
About another week elapsed and still no replacement TV and several more phone calls to various Argos Department and emails ensued. The TV issue took over three weeks to be resolved and hours spent on the phone and via chat sites and emailing later I finally wrote a letter of complaint. I was offered £20 as an offer of "goodwill".
The hours spent trying to get a resolution and the lack of a TV for three weeks or more in my opinion warranted a better gesture of goodwill - if it had been one of my customers a far more generous offer would have ben made.
I think Argos have contravened customer rights and offered a derisory amount to placate me.
I would never shop at Argos again and recommend others to go elsewhere as I am not the only disgruntled customer - it seems there are many. Perhaps that is why they can only afford £20 compensation.

This is what Argus should have told me before I bought my Lenovo YOGA Tab from their Wimbledon store.

Dear potential customer,

Kindly note that if you buy a Lenovo YOGA Tab or … (list all the other products that this ridiculous rule applies to) make sure that, during the guarantee period of the product, you remain within walking distance of the Argos store from where you bought the item.

We do not offer an international guarantee and even though we market ourselves an on-line store, should there be a problem with your Lenovo product, this is our policy: "In order to have this [Lenovo YOGA Tab] returned it would need to be in person, we can not accept the return of items via post. Also if the item was paid for via debit or credit card it would need to be the person that paid for it."

So, this is what Argos expects me to do:

Take two days off, buy a return ticket from South Africa (in my case) to London (around GBP 650), commute to Wimbledon to drop the product, fly back to South Africa and when the product is ready, take another two days off, fly back to London (another GBP 650), commute to Wimbledon to collect the product and fly back to South Africa.

Am I the only one who finds this ridiculous?

Below is the long version of my experience with my purchase from Argos.

I bought a Lenovo YOGA Tab 3 in London on the 1st of June 2017 from Argos in Wimbeldon at 13-19 Wimbledon Hill Road, SW19 7NE.

On the 12th of June (1 ½ weeks later) my tablet screen froze. I was in Washington DC (USA) at the time.

As I was flying to South Africa the following day, I decided to sort it out when I got to Port Elizabeth.

I found that Lenovo contracts with a company called PartServe for their product repairs in South Africa. I phoned PartServe on the 19th of June 2017 and spoke to Thealinda who informed me that there is no international warrantee for the Lenovo YOGA Tab 3 and whatever repairs that they do would be for my account.

I dropped the YOGA Tab with them the following day.

On the 21st of June 2017, Thealinda phoned me to get the original e-mail and password that I used to set up the tablet in London. I gave her the details but the tablet would not accept the e-mail and password.

They kept the tablet to "try something else".

On the 6th of July 2017, I phoned Thealinda to get an update and was told that they have not managed to sort the problem.

The following day I was informed that there is nothing that can be done as the operating system is a UK operating system and that the tablet will not work with a South African operating system. They cannot get hold of the UK OS.

Yesterday, 14th July 2017, I contacted Argos to make arrangements to have the tablet brought back to the store where I bought it.

I was going to courier it back to my step-daughter, who lives in London, and have her drop it off at the store for repairs.

Greg McIntyre from the Argos E-Commerce Customer Service Team informed me as follows: "In order to have this returned it would need to be in person" and "if the item was paid for via debit or credit card it would need to be the person that paid for it."

ARGOS own parent company Sainsbury's mobile policy is and I quote "You can return your mobile within 14 days as sold for any reason for a no quibble refund or exchange"

Apple Store has a similar no quibble policy.

I asked ARGOS to redress this issue by allowing me to exchange my iPhone a week after I bought it for an iPhone7+ ( I was prepared to pay the difference).

This iphone7 was bought as an early birthday present by my wife, who was under the impression that I could exchange this gift under a similar no quibble policy, yes their returns policy is on their website, and like many, we did not read the small print, however had I bought this from their parent company or Apple I would not be in this predicament. Anyway ARGOS told me to 'go and do one', and directed me to their returns policy. Please LEARN FROM OUR MISTAKE, do NOT buy mobiles from ARGOS with their inferior returns policy, spread the word, you have been warned! #Argosomewhereelse

I paid 153pounds on my argos gift card for a phone called moto g4 from the argos uk website on the 1st march it was cancelled at 9pm that night no one knows why either why it was cancelled 19days later i'm still fighting to get my refund back still not got yet argos are bunch of theft's stollen my money off my voucher and still not got back yet... I reported to the police to.

Hi,

I purchased a phone on the 16th September 2016 at your argos store 24, Queens Arcade, Queen Street, cardiff, CF10 2BY. Sim free Bush Spira D3 5.5 . Model number AC55DIP. The phone is cracked four months after purchasing it and I cannot get the glass replaced anywhere I have been to ten different Mobile phone repair shops and they haven't got a screen replacement for this model. I went on the bush repair site and phoned the number they only do appliance repairs. When I bought this phone the protective screen cover was very thin I put this on the phone but I looked everywhere in shops and on the Internet for a phone screen protector screen for this model that was thicker and would protect the screen if dropped to no avail. It's even hard to get a mobile phone case at Argos or any shop apart from eBay. I will be putting a review in and on your website I think you should state that it is recommended that customers get extra cover as you cannot replace this screen anywhere. I contacted Argos customers service on teal no:[protected] and spoke to Betty Moore which she was nice and she said that did I take out an extended guarantee I told her no. As I have had my previous phone for four years with no problem. I will not be purchasing a bush mobile phone again!

I bought a camera from Argos which almost immediately had issues. My written communications were ignored for months - it's very hard to get in touch online - and when Argos did finally reply to an e address I had to work hard to find, I had short robotic unsatisfactory replies which had comprehension issues. I had provided proof of purchase but the camera had also damaged other devices, and I sought goodwill for that.

I was asked to go into store and then that they couldn't print off receipts (already shown to them) in " a time window" - and had not raised a complaint to handle as such. And then told me that they couldn't "move forward" - because they were repeating things, and only over 2 days - when I'd been chasing emails to them for many weeks!

I said that returning to a store was inconvenient, and after the trouble already suffered, was not suitable. The success of my going to a store depends on the staff I see that day. It was now a while after the purchase date, due to their own delays; and I have no proof of the many communications already sent or any promises made by Argos. I was not seeking a simple return and refund, but further goodwill, and I knew that a local store would fob me to head office for that and so my trip into town would be wasted.

They then said that if I wanted to make a formal complaint, I needed to write in the post, and refused to send the email conversation onto HQ.
I said it had been a formal complaint for 4 months already. I received the same preformatted reply. Even though I had no printing facility at the time - another shoddy product from Argos not working - they still said they couldn't perform what I'd asked.

It took a month to hear from the correspondence department, going well over the deadline I gave them.

Argos's suggestion of my return goods to their HQ were unsatisfactory on a number of levels.

One, no postage cost was offered. Then, I lose the item whilst Argos tests it - using its own employees - in my absence to decide if they are at fault. It is very likely that they would decide in their own favour.

I also said that the damaged item, not bought from them, had personal material on it and so I did not want that falling into another's hands for privacy reasons.

Argos seemed unconcerned at the loss of my long custom, unaware of statutory rights: they said that a cheque if I returned the item was goodwill. To return a faulty item in exchange for a refund is standard statutory right, not a goodwill gesture, which is over and above those rights - as I explained. They also didn't at first specify if I'd get money back, and never did say how much, and if it would cover the losses associated with the camera as well as the camera's value.

I asked this to go to a manager, which was never done.

Then they said, get legal advice but implied that there was nothing that could be done for me, so effectively, they had won.

I advised that this was not so, and judging by the amount of bad experiences on sites like these, Argos had work to do to survive.

Due to privacy as well as length, I have summarised here.

I remain very angry at Argos, and have had no even real apology let alone any recompense, and feel very frustrated at this policy led cut and paste handling. I pointed out on balance it was likely I had really suffered what I said or why would I bother to keep writing?

Towhom It may concern
I ordered a TV online on the 14th of november I paid for it and said I cud collect in 3 days which was 17th so I went to the store in south Ruislip on the 17 th and was told it wasn't in store yet and I wud get an email to collect between the 17th and the 24th so I waited still didn't have an email I called up on the 24th they said it wasnt in stire yet and i wud be able to collect after 4pm and wud get an email so I waited til today called the store they told me my order had been cancelled due to non collection I am very angry that no one seems to be doin there job properly that Is not good customer service my autistic child now has no TV she has been frustrated enough as she lives to watch DVDs in her room to be honest I think we deserve something because if the mess up and lack if customer service I think maybe a discount on the TV that I now have to reorder but cannot until my refund is back in my bank which is waiting even longer now better still maybe the TV for free delivered wud be a great way to say sorry my order number is ft656246 my address is 41 hollowfield walk northolt ub55sx [protected] thx

Lies lies lies! You lie about having stock you lie about delivery times you lie about refunding customers you lie about having a 30 day money back guarentee you lie about price match its all lies. You are loosing many customers rapidly. Hopefully you will go out of business very soon.
P. S i dont expect a response to this as you lie about having customer service as well.

I bought a bush tablet in November 2014 after a few days the screen cracked and returned it, it was swapped with no issues, however, since then I've had nothing but issues, from it not turning on to it crashing and other issues.

By about August 2015 I'd had enough and took it to one of the Argos shops in Newcastle with the receipt, I was told they wouldn't help even though it was under guarantee, I spoke to the manager who said the same.

I ended up having to go a buy a new tablet. When I got home I sent a compliant to Argos, this was ignored, so I sent another, which was also ignored.

Every so often I had use of the tablet, but still had the same issues with it.

Today I tried to switch it on and it cracked the screen and shut down again.

So I m yet again making a complaint. Although it is now out of gurentee it is not fit for purpose, which is longer than the guarantee warranty lasts.

So not only am I complaining about the rubbish product, but about the fact the gurentee wasn't honored either.

I would like for this complaint not to be ignored.

This afternoon around 2.00pm at the Bagington Island, Coventry one of your vehicles driven by one of your drivers 9with a passenger) attempted to ram my car twice in traffic. He was in the inside right lane of the island and I was in the middle lane attempting to go straight ahead onto the A46 when he veered across into my lane almost hitting my car. I was forced into the left lane and made to go into Coventry towards Whitley, your driver attempted again to ram my car so that he could get passed. I was forced to go around the next island as he forced his way passed me on the inside. I managed to get a photo of the rear of his vehicle as he forced his way passed me which is attached. I will be uploading this to the "Id*ot Drivers in the UK" site later tonight. Whilst all of this was going on his passenger thought it was hilarious judging by his laughs and expressions. This driver is unsafe and will kill someone if he's allowed to continue driving as he did today. Please resolve this issue !

My home telephone number has been on the internet as Argos complaints department for the last month at least. Irate customers have been ringing my number from Scotland, Wales, Cornwall, Kent and at least 16 other places. They are all apologetic, some having tried for three weeks to get in contact with Argos. BT refuse to check the links given to me by callers to verify the defect. They offer me a new number and ignore the already let down customers who see my number on the internet. I have on two occasions eventually managed to contact local stores who said that the would investigate. I have on three occasions spent 50 minutes on the phone trying to get through to someone who has the authority to investigate. The only moral course I feel I can now take is to go into a local store and disrupt business. Mr Ian Rate