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Ark Swimwear

Ark Swimwear review: Terrible company

V
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4:28 pm EDT
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Highly suggest you avoid this company. After I placed my order they reached out asking how I wanted to proceed because there was an error on their end. In my response, I shared I'd wait for the item to become available (2 weeks was time frame given) and asked a question about sizing (something that is encouraged throughout the website). The response was a week later and suggest a different size would be better but still proceeded to send my package the same day so I never had the opportunity to follow up... Had I just ordered the wrong size on my own that would be one thing but that wasn't the case. They knowingly sent me two swimsuits that wouldn't work, requiring me to deal with their nightmare returns, all while my emails are going unanswered. The return policy is so impractical and unhelpful: the buyer has to pay for all return shipping, they will accept one item because that is an "exchange" but if there is more than one than being sent back it's a "return" and whole different process... none of it makes sense because they don't even offer refunds so everything is technically an exchange of one item for another.

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  4. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024