Menu
For Business Write a review File a complaint
Artesian Spas Customer Service Phone, Email, Contacts

Artesian Spas
Reviews and Complaints

Learn how the rating is calculated

2.3 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Artesian Spas Complaints 3

ComplaintsBoard
C
1:22 pm EDT

Artesian Spas lack of quick response for repair

I called into the store to get a repairman to order parts. I talked with the repairman 4 days later. I told him what was needed (he had been to my place before to replace a circulation pump). He turned in to "Terry" what was to be ordered.

After 2 weeks I had not heard from anyone so I called in to Splash Pools in Shreveport - I find out the parts have not been ordered! I then call the repairman - he said he turned in the request to "Terry" the same day & then he informs me he's going on vacation the following week.

I am now looking at over 4 weeks to get these replacements installed. Parts needed are a circulation pump and a topside touch pad.

I want my tub repaired as soon as possible - this long delay is not acceptable! someone please contact me @ [protected].

Read full review of Artesian Spas
Hide full review
ComplaintsBoard
S
11:31 am EDT

Artesian Spas 2016 grand cayman "elite"

avoid this at all costs. Manufacturer will sluff you off and make you contact dealer for any warranty. Shockingly the dealer, from whom we bought an awesome Sundance spa before is leaving us with no satisfaction. The have damaged our spa cover after "repairing the waterfall bezel, which they never did in the first place. There are no less then 6 initial product quality issues with the tub and even though it's 2 months old and we dropped $15, 000 on it nobody will do anything now that they have our money. What a piece of junk. Go for a Sundance or an Arctic Spa. Never again!

Read full review of Artesian Spas and 1 comment
Hide full review
1 comment
Add a comment
T
T
tcheever
US
Jun 28, 2017 4:13 pm EDT

Same here on a 2006 Island spa. America Sale ignored and lied to us about an order for over a month. When you attempt to contact Artesian via their customer service page, you can't send the form even after you fill it out. Basically, you are left with a worthless bathtub and no one to assist. Last time ever buying from either company

ComplaintsBoard
V
3:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Artesian Spas It's a nightmare

Avoid Artesian Spas at all costs.

I purchased a 2004 top of the line Piper Glenn. Its product is average to say the least.

Aside from a main control panel malfunctioning twice, a pump going out and all the plastic control knobs discolouring but the warranty is worthless and the company customer service department is deplorable and abusive to the consumer.

I've been trying to get a warranty issue repaired for over a year, the first service rep fixed one problem but caused several others, the second service rep knew nothing about the product, sold me replacement head rests that came from Artesian incomplete and has been paid for them (of course advance payment required) but when I call Artesian I get nothing but abuse.

You're lucky if they ever return a phone call. They don't listen to the consumer, they act as if you know nothing and then hang up on you.

Don't waist your time or money on Artesian. All you're buying is a future nightmare!

Read full review of Artesian Spas and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
Kees van Vliet
NL
Jan 22, 2009 1:47 pm EST

That the knobs discloring is the ozone did it. It happens by every brand.
Advise is use no ozone or the ozone mixing chamber option from Artesianspas.That the pump and display not works can not be a big problem because you have 5 year warrantySo we see now problem about this problem in the Netherlands. We think it is the best brand worldwide to sell and buy.
The oldest Piper Glen is from 1998 and in is in the town Boskoop and its operate very good.
We have sold about 400 artesianspas in the Netherlands and they all works properly.!

Kees van Vliet

K
K
Kees van Vliet
NL
Jan 22, 2009 1:23 pm EST

That the knobs discoloring is the ozone did it. It happens by every brand. It is better to use no Ozone or buy from Artesian the mixing ozone chamber.
That the pump and display not works is 5 year warranty. So we see no problem in the Netherlands Europe.
We think it is the best brand worldwide to sell and to buy.

Kind regards,

Kees van Vliet

Artesian Spas Reviews 0

Looks like Artesian Spas has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Artesian Spas, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Artesian Spas complaint handling

Artesian Spas reviews first appeared on Complaints Board on May 7, 2008. The latest review lack of quick response for repair was posted on Jul 1, 2019. The latest complaint It's a nightmare was resolved on May 07, 2008. Artesian Spas has an average consumer rating of 2 stars from 3 reviews. Artesian Spas has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Artesian Spas Contacts

  2. Artesian Spas phone numbers
    1,702307512
    1,702307512
    Click up if you have successfully reached Artesian Spas by calling 1,702307512 phone number 2 2 users reported that they have successfully reached Artesian Spas by calling 1,702307512 phone number Click down if you have unsuccessfully reached Artesian Spas by calling 1,702307512 phone number 0 0 users reported that they have UNsuccessfully reached Artesian Spas by calling 1,702307512 phone number
  3. Artesian Spas address
    4720 N. Lamb Blvd., Las Vegas, Nevada, 89115, United States
  4. Artesian Spas social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.