Aspen Dental review: Dental filling negligence by dentist Ben Koolick at the Metro Center clinic in Phoenix.

On October 4th, I went to the Aspen Dental clinic 2827 Peoria avenue and the dentist Ben Koolick he did 2 fillings on my lower left and the next day he did one filling on my lower right.

Dentist used dirty gloves for the procedure: Before the procedure, took my phone with his gloves and then put it on the table. I asked him to change his gloves because the phone was unclean, but he refused. The whole office knew that I had lymphoma and I reminded the dentist before the procedure. He said that it would be fine. The office had required a signed statement from the doctor before my tooth extraction. He used 3 to 4 shots of Novocain per tooth. I could feel the drilling on the wisdom tooth, so he gave me 3 more shots.

He caused injury to my cheek and lip. During the procedure he used my lip and cheek as leverage for the drill. I told him to stop because this was hurting me even through the Novocain. After the procedure there was a large sore on my cheek and lip with a white center. This caused me considerable pain for two weeks. My cheek was swollen that night and the next day.

When he put a clamp on my gums which caused pain and inflammation for weeks. At the time he apologized saying, "I'm sorry" even though I couldn't feel it at the time due to the Novacain. There was weeks of pain from this. gum inflamation.

Severe pain in every tooth in my mouth, all my gums, my cheek and my lip. The pain in my teeth has continued for one month up until today. I went to see dentist Koolick the day after the second day of fillings. He said that there was no infection and the pain would go away in a couple days. He said

that the multiple Novocain shots had caused a reaction to my cheek muscles. He asked how many Ibuprofen that I was taking. I replied that I took one 200mg at a time. He said take 3 at a time because it would last longer. In

the past almost 4 weeks the pain is extreme and almost constant. I have taken about 4 to 5 Ibuprofen per day since the procedure. I can barely eat and I have been miserable. It is not getting better.

The truth: follow up visit with the dentist Heather on October 10th (I wrote down her last name but I can't find it at this time). She looked at it and told me

that the dentist Koolick had drilled too deep on the tooth number 16 (I think that is the right number). and he hit the nerve on the second tooth he did on my left side. She said that I needed a root canal on that tooth as a result.

Cover up/ misinformation. Dentist Heather sent me the tall staff in the front office- I think her name is Emily. She told me that I needed a root canal for took 15(I think this is the right number) and not tooth 16 that the dentist had drilled. She said it was an infection in the root of the tooth that preexisted before the fillings done by the dentist. She showed me a chart with the tooth next to the one that receive the filling. I asked Dentist Heather about this and she said that the information given by the staff was wrong and that they would need to change the chart.

The ultimate insult: The clinic is trying to make me pay $ 3250 for something that was caused by a mistake/ negligence by the dentist. I tried to call Dentist Heather on Monday and the staff reported that she had been moved to another office. She was my only source for the truth.I have contacted Rosa from the Dental insurance company and she is concerned about this situation and the prices. She will contact you with her supervisor. It has been almost a month since the filling was done, and I have been in constant pain- very miserable. I had no mouth pain before the procedure. I deeply regret having this filling done by this dentist. This is a nightmare. I hope that you can resolve this. Thank you.

Peter Schuler

11/16/2023